and ensure that they are configured effectively. * Ensure the right governance is in place for all improvement initiatives. * Focus on operational and performance insight, trendanalysis to facilitate improvement of new or existing services. * Driving and managing the implementation of Continual Improvement Plans for process areas, focussing on … examples - Excel, PowerPoint, PowerBI). * Good understanding of IT infrastructure environment(s). * Experience of CSI objective definition, baselining of measurements, data collection, processing, analysis, presentation thereof and implementation of suggested improvements. * ITIL v3 or 4 Foundation certificate required. * Experience of working with Agile and Lean practises Key Strengths more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
root cause, and driving implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Ideal candidate experience: Experience in Problem Problem Management Experience in leading investigations and conducting … root cause analysis Experience leading juniors advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations with focus on Problem Management Please send CV for full job description and an informal chat. Excellent opportunity to join more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination more »
Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination more »
communicate with impact and experience of managing and influencing interfaces with functional disciplines with minimal supervision. Experience in preparing project resource histograms, and performance analysis data, and Earned Value Analysis. Must demonstrate a detailed understanding of Project Controls Techniques including, budget and spend management, change control, data analysis, trend analysis. Actively negotiate critical plan activities and take appropriate actions to raise constraints. Additional Information Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World more »
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
risks as well as identify, describe, and estimate the risks affecting the business Oversight and management of incident recording and reporting, closure approvals and trendanalysis Gathering and use of other relevant intelligence to support the validation and challenge of risk assessments and operation of controls Draw upon more »
delay) Releases for which deployments are unacceptable Create and provide accurate reporting on Release Management KPI’s to all relevant stakeholders and perform reporting trendanalysis Review and update the Continuous Service Improvement Plan Ideally to be successful you will have: 3 years Release Management experience and has more »
Required: Leading a team in a service desk environment. Proficiency in JIRA, including setting up processes, portals, and automations, as well as reporting and trend analysis. Experience in triage processes, documentation, and updating runbooks. Familiarity with manual processes, change request writing, SQL for data updates, SFTP, and portal creation more »
change and service requests - Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate - Monitor usage patterns and conduct ongoing trendanalysis to track system load, usage, and responses, enabling proactive issue identification - Conduct diagnostic analyses of applications, networks, and related systems as needed more »