resolved in a timely manner. Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the … appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. TrendAnalysis: Perform trendanalysis to identify patterns and trends in incidents and problems, using this information to proactively address potential issues … before they impact services. Proactive Problem Management: Proactively identify and manage problems before incidents occur, using trendanalysis and other predictive techniques. Continuous Improvement: Continually improve the problem management process in line with ITIL's principle of continual service improvement. Reporting: Generate regular reports on problem management performance more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
highlight areas of significant service opportunity, providing a combination of flow optimisation recommendations, management information & BI, service analytics, and project proposals. Developing and enhancing trendanalysis of performance data, ascertaining key messages & documenting improvement opportunities to guide Performance Managers, Operations Senior Leadership, and Analytics teams to address challenges … Detail: An ability to effectively manage high volumes of information and conflicting priorities, whilst still maintaining meticulous attention to detail. Python, SQL, Power BI, Analysis & Data modelling skills. IT Skills: Requirements gathering experience & cross functional working to support a variety of IT projects would be an advantage. Why Work more »
Employment Type: Permanent, Part Time, Work From Home
the Engineering team. You will support the ETCS team in managing the implementation and performance growth of ETCS on all LNER fleets through data trendanalysis, identification of improvements to processes, tasks, materials and modifications. You will become familiar with process such as operation and defect analysismore »
Salford, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Aj Bell Limited
support the firms wider CASS function by: Providing regular audit status updates to CASS Forum and other forums and committees Undertaking root cause and trendanalysis to enable the production of MI Providing support and assisting in the delivery of training to operational teams Supporting change initiatives, assessing more »
Reporting to the clients Senior Management at set intervals on the performance and outcomes of the SGS services delivered. This includes performance reporting and trendanalysis from the programs delivered. To achieve sales targets/client retention targets set by Global Head International Sales & Accounts. Qualifications PROFILE A more »
engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status more »
engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom
Lewis Garner Consulting
best practice and ensure that at all times the companies standards are maintained. Collect and compile information into reports and summaries to allow easy trendanalysis and monitoring of important quality and food safety (customer complaints, micro results, quality control information). Ensuring that a thorough and effective more »
teams to stay consistent with customer touchpoints Build and implement our online roadmap - Understand our customer pain points in the online journey, looking at trendanalysis, funnel metrics and sales data Understand: the online sofa landscape to drive ideas & inspiration, this will all support building out a prioritised more »
Lead daily and long-term operational and strategic management of hardware and software assets, ensuring efficient utilisation and alignment with organisational objectives. Reporting and Analysis: Provide timely KPI/metric information and standardised reporting as scheduled, along with ad hoc reporting as requested by management. Conduct trend analyses more »
Wirral, Metropolitan Borough of Wirral, Merseyside, United Kingdom
DATS Recruitment Ltd
including ISO 27001. • Support the Information Security Education and Awareness strategy to include delivery of training using various methods, simulation exercises, communication, reporting and trend analysis. • Directly support annual testing and support the Information Technology Team with delivery of resolutions. • Support threat hunting analysis to ensure Information Security more »