Customer Success Consultant (SME) in Software Solutions
- Location
- City Of London, England, United Kingdom
business and research outcomes. The SME is expected to engage proactively where specialist expertise can improve customer value, address adoption gaps, support strategic use cases, or help mitigate customer risk. The role complements the responsibilities of CSMs and SEMs, with clear alignment on ownership and engagement to avoid … support, helping customers clarify priorities, interpret data and indicators, and embed Elsevier solutions into institutional workflows and evaluation systems. Drive adoption and advanced use of software products, supporting customers through complex use cases, change management, and process improvement initiatives. Deliver consultation, guidance, training, and support ...