Salesforce Functional Lead
- Location
- Manchester, England, United Kingdom
processes: planning, backlog grooming, stand‐ups, retrospectives, and sprint demos. Collaborate with Slalom and client Quality Assurance teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage. Provide thought leadership across customer service operations, case management, omni‐channel, knowledge management, automation, and service process … similar role within Salesforce project environments Ability to act as a liaison between business and technical stakeholders, ensuring solutions align with strategic, operational, and user needs. Skilled in defining and documenting business and functional requirements for iterative system improvement. Experience leading multi-disciplinary teams across the full lifecycle ...