1st Line Application Support
- Hiring Organisation
- SmartSourcing PLC
- Location
- Marlow, Buckinghamshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
Server, deployed across both Azure-hosted and on-premise (Windows Server) customer environments. They are a strategic 'Spearhead' product, with active investment in a UX/UI overhaul, migration to Azure PaaS, and ongoing feature development. We're looking for a 1st Line Support Engineer to be the first point … reproduce, screenshots, affected users, error messages). Perform basic checks across Service Centre, REA, and RCA applications to confirm whether an issue is user error, configuration, or a genuine defect. Escalate unresolved or complex issues to 2nd line support with clear, well-documented handover notes. Keep customers informed with ...