Digital Improvement Supervisor
- Hiring Organisation
- ICAEW
- Location
- Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £36,400 - £40,680 per annum, Inc benefits
annum with a hybrid working pattern. Lead the development and delivery of digital self-service solutions that improve the user experience, increase operational efficiency and support ICAEW's digital-first ambition. The role provides leadership to a specialist team, driving continuous improvement across Service Centre channels through technology … opportunities, prioritise activity and measure impact. Partner with stakeholders across ICAEW to streamline processes, support campaigns and ensure digital solutions meet member, student and user needs. Oversee quality, knowledge management and service standards across digital and assisted-service channels What you will need: Proven experience leading, coaching ...