Customer Journey Manager
- Hiring Organisation
- Pontoon
- Location
- Edinburgh, City of Edinburgh, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £450 - £475/hour
want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing … support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. ...