24 of 24 User Research Jobs in the West Midlands

Job Title: Senior User Researcher Location: Cardiff, Wales Employment Type: Contract – 6 months (possible extension) Working Model: Mostly Remote (occasional onsite across Wales) Join a healthcare digital transformation team to lead user research for service delivery projects. You’ll work both independently and collaboratively to design research strategies, deliver insights, and support service improvements. Key Responsibilities … Lead and conduct user research across the healthcare digital services. Mentor researchers; train teams in user-centred and agile practices. Deliver organisation-wide research training programmes. Advocate for inclusive, accessible, evidence-based design. Analyse data, produce insights, and influence service policy. Collaborate with cross-functional teams and manage stakeholders. Ensure research quality, cost-effectiveness, and … alignment with user needs. Requirements: Proven experience in senior user research roles (health/public sector preferred). Strong in qualitative/quantitative methods and inclusive design. Master’s degree or equivalent experience. Desirable: FEDIP Senior Practitioner, CXA certification. More ❯

Job Title: Senior User Researcher Location: Cardiff, Wales Employment Type: Contract – 6 months (possible extension) Working Model: Mostly Remote (occasional onsite across Wales) Join a healthcare digital transformation team to lead user research for service delivery projects. You’ll work both independently and collaboratively to design research strategies, deliver insights, and support service improvements. Key Responsibilities … Lead and conduct user research across the healthcare digital services. Mentor researchers; train teams in user-centred and agile practices. Deliver organisation-wide research training programmes. Advocate for inclusive, accessible, evidence-based design. Analyse data, produce insights, and influence service policy. Collaborate with cross-functional teams and manage stakeholders. Ensure research quality, cost-effectiveness, and … alignment with user needs. Requirements: Proven experience in senior user research roles (health/public sector preferred). Strong in qualitative/quantitative methods and inclusive design. Master’s degree or equivalent experience. Desirable: FEDIP Senior Practitioner, CXA certification. More ❯

Job Title: Senior User Researcher Location: Cardiff, Wales Employment Type: Contract – 6 months (possible extension) Working Model: Mostly Remote (occasional onsite across Wales) Join a healthcare digital transformation team to lead user research for service delivery projects. You’ll work both independently and collaboratively to design research strategies, deliver insights, and support service improvements. Key Responsibilities … Lead and conduct user research across the healthcare digital services. Mentor researchers; train teams in user-centred and agile practices. Deliver organisation-wide research training programmes. Advocate for inclusive, accessible, evidence-based design. Analyse data, produce insights, and influence service policy. Collaborate with cross-functional teams and manage stakeholders. Ensure research quality, cost-effectiveness, and … alignment with user needs. Requirements: Proven experience in senior user research roles (health/public sector preferred). Strong in qualitative/quantitative methods and inclusive design. Master’s degree or equivalent experience. Desirable: FEDIP Senior Practitioner, CXA certification. More ❯

Job Title: Senior User Researcher Location: Cardiff, Wales Employment Type: Contract – 6 months (possible extension) Working Model: Mostly Remote (occasional onsite across Wales) Join a healthcare digital transformation team to lead user research for service delivery projects. You’ll work both independently and collaboratively to design research strategies, deliver insights, and support service improvements. Key Responsibilities … Lead and conduct user research across the healthcare digital services. Mentor researchers; train teams in user-centred and agile practices. Deliver organisation-wide research training programmes. Advocate for inclusive, accessible, evidence-based design. Analyse data, produce insights, and influence service policy. Collaborate with cross-functional teams and manage stakeholders. Ensure research quality, cost-effectiveness, and … alignment with user needs. Requirements: Proven experience in senior user research roles (health/public sector preferred). Strong in qualitative/quantitative methods and inclusive design. Master’s degree or equivalent experience. Desirable: FEDIP Senior Practitioner, CXA certification. More ❯

Job Title: Senior User Researcher Location: Cardiff, Wales Employment Type: Contract – 6 months (possible extension) Working Model: Mostly Remote (occasional onsite across Wales) Join a healthcare digital transformation team to lead user research for service delivery projects. You’ll work both independently and collaboratively to design research strategies, deliver insights, and support service improvements. Key Responsibilities … Lead and conduct user research across the healthcare digital services. Mentor researchers; train teams in user-centred and agile practices. Deliver organisation-wide research training programmes. Advocate for inclusive, accessible, evidence-based design. Analyse data, produce insights, and influence service policy. Collaborate with cross-functional teams and manage stakeholders. Ensure research quality, cost-effectiveness, and … alignment with user needs. Requirements: Proven experience in senior user research roles (health/public sector preferred). Strong in qualitative/quantitative methods and inclusive design. Master’s degree or equivalent experience. Desirable: FEDIP Senior Practitioner, CXA certification. More ❯

Job Title: Senior User Researcher Location: Cardiff, Wales Employment Type: Contract – 6 months (possible extension) Working Model: Mostly Remote (occasional onsite across Wales) Join a healthcare digital transformation team to lead user research for service delivery projects. You’ll work both independently and collaboratively to design research strategies, deliver insights, and support service improvements. Key Responsibilities … Lead and conduct user research across the healthcare digital services. Mentor researchers; train teams in user-centred and agile practices. Deliver organisation-wide research training programmes. Advocate for inclusive, accessible, evidence-based design. Analyse data, produce insights, and influence service policy. Collaborate with cross-functional teams and manage stakeholders. Ensure research quality, cost-effectiveness, and … alignment with user needs. Requirements: Proven experience in senior user research roles (health/public sector preferred). Strong in qualitative/quantitative methods and inclusive design. Master’s degree or equivalent experience. Desirable: FEDIP Senior Practitioner, CXA certification. More ❯

Job Title: Senior User Researcher Location: Cardiff, Wales Employment Type: Contract – 6 months (possible extension) Working Model: Mostly Remote (occasional onsite across Wales) Join a healthcare digital transformation team to lead user research for service delivery projects. You’ll work both independently and collaboratively to design research strategies, deliver insights, and support service improvements. Key Responsibilities … Lead and conduct user research across the healthcare digital services. Mentor researchers; train teams in user-centred and agile practices. Deliver organisation-wide research training programmes. Advocate for inclusive, accessible, evidence-based design. Analyse data, produce insights, and influence service policy. Collaborate with cross-functional teams and manage stakeholders. Ensure research quality, cost-effectiveness, and … alignment with user needs. Requirements: Proven experience in senior user research roles (health/public sector preferred). Strong in qualitative/quantitative methods and inclusive design. Master’s degree or equivalent experience. Desirable: FEDIP Senior Practitioner, CXA certification. More ❯

Working closely with the Scrum team, business stakeholders and customers, the Product Owner will be the driving force behind developing product solutions; accountable for bringing in key insights from user research, quantitative data, and getting the right people in the room to collaboratively develop the right solutions to customer and business needs in the right way. What you … quality results. Product Roadmap and Continuous Improvement -Proactively work on evaluating feature ideas and enhancements to form a prioritised roadmap for your product vertical. Collaborate with Customer Success, Sales, User Research and Technical teams to gather and analyse data, in the form of qualitative user feedback and interviews, and quantitative product metrics and market research. New product … the product backlog to ensure timely delivery of features. Ensure Scrum teams always have a minimum of two sprints worth of work prepared. Produce high quality written features and user stories with detailed Acceptance Criteria and be accountable for stories meeting the Definition of Ready. Release Planning and Product Launch: With the support of Project managers and Scrum Masters More ❯

them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Job Title: User experience designer (UX) Location: Hybrid (Remote with UK travel required) About Methods: Our mission is to improve and safeguard public services. We apply digital tools and ways of working … alongside your client work. We are growing our teams across the company and would love to talk to you about becoming a part of Methods. Role overview: As a User experience designer, you will play a pivotal role in creating user-centred designs that resonate with our audience and align with government standards. Your designs will advocate for … simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating More ❯

Per Week Reference: J(phone number removed) This role exists to generate and deliver high-quality interaction design for future products. It focuses on the conception and design of user interface systems across the vehicle, including instrument clusters, centre screens, passenger screens, voice, gesture and other emerging interaction modalities. The UX Designer will translate operational and informational requirements into … intuitive and elegant user experiences that support the driving task and align with industry standards and regulatory guidance. A key part of this role is working within an established Design System and Figma-based component library, ensuring consistency and efficiency across all digital touchpoints. You will contribute to the evolution of the design system by identifying gaps, proposing new … components and collaborating with DesignOps and engineering teams to ensure seamless implementation. You will work closely with research and behavioural science specialists to develop, validate and refine interface concepts from early ideation through to real-world testing. Key Responsibilities Design user interfaces for in-vehicle systems, grounded in human-centred design principles and aligned with usability and industry More ❯

development, ensuring users have a seamless, accessible, and engaging experience across web and mobile platforms. The UI/UX Developer collaborates with product managers, engineers, and stakeholders to translate user needs and business goals into intuitive digital products Key Responsibilities Gather and evaluate user requirements in collaboration with product managers and engineers. Translate concepts into user flows … wireframes, mockups, and prototypes for intuitive user experiences. Design and deliver UI elements such as menus, tabs, widgets, and navigation components. Ensure responsive designs that function across various devices and screen sizes. Conduct user research, usability testing, and integrate user feedback to refine designs. Maintain consistency with brand guidelines and design principles. Optimize applications for maximum More ❯

end-users. Your responsibilities include Work with stakeholders to deliver the vision for the website, aligning it with overall business objectives. This includes understanding market trends, competitor analysis, and user needs. Develop, maintain, and prioritise the digital backlog, including detailed user stories and acceptance criteria. Ensuring collaboration with the digital team and wider stakeholders. Monitor and track key … performance indicators (KPIs) related to website and app usage, user engagement, conversion rates, and business impact. Use data to make informed decisions and report on product success to stakeholders. Make informed, data-driven decisions regarding feature prioritisation, scope, and trade-offs, always balancing user needs, business value, and technical feasibility. Champion user-centricity by actively participating in … user research, usability and feedback. Support the UX/UI Lead Manager in translating user pains and needs into actionable insights with design. What's in it for you? We offer a base salary dependent on experience from £55000 - £65000. Enhanced family-focused benefits Hybrid-working (3 days per week from home, 2 days in the office More ❯

and engineering to define and implement innovative solutions for the product direction, visuals and experience. • Execute all visual design stages from concept to final hand-off to engineering. • Conduct user research and evaluate user feedback. • Establish and promote design guidelines, best practices and standards. • Attend and may lead meetings, design reviews, working groups and briefings. • Perform other … and effectively. Requirements What we are looking for? The successful candidate will collaborate with team members and stake holders from multiple groups and organizations, will design application UIs fitting user needs, and will translate high-level requirements into interaction flows and artifacts to transform them into intuitive and functional user interfaces. Technical Proven UI experience. Demonstrable UI design … skills with a strong portfolio. Solid experience in creating wireframes, storyboards, user flows, process flows and site maps. Excellent visual design skills with sensitivity to user-system interaction. Up-to-date with the latest UI trends, techniques and technologies. Experience working in an Agile/Scrum development process. Ability to work in a team environment and be willing More ❯

Renowned for delivering complex, human-centred services across the public and private sectors, this organisation partners with government departments, major institutions, and socially impactful enterprises. With an Agile-first, user-led approach, they are looking for an experienced consultant who thrives in a collaborative, multidisciplinary environment. This role is perfect for candidates with experience in user-centred design … the future of services that affect real people. You will lead UX efforts across digital transformation projects-guiding teams through discovery, testing assumptions, prototyping solutions, and helping clients embed user-focused thinking at the heart of their organisation. Key Responsibilities: Lead Agile teams to create services that are intuitive, accessible, and meet user needs Champion UX best practices … advocating for inclusive and accessible design Translate user research into impactful design decisions Mentor and line manage junior designers, supporting capability growth Build strong relationships with clients and stakeholders, while confidently guiding them through the UX design process Participate in recruitment, pre-sales activities, and thought leadership (e.g. blogs, events) About You: Proven UX design expertise, with a More ❯

Join our creative UI/UX design team to gain hands-on experience in designing intuitive, user-friendly digital experiences across web and mobile platforms. Responsibilities: ️ Assist in designing wireframes, mockups, and prototypes ️ Conduct user research and usability testing ️ Collaborate with developers to ensure design consistency ️ Work with tools like Figma, Adobe XD, or Sketch ️ Create user personas and journey maps ️ Analyze user feedback and behavior to improve interfaces ️ Maintain brand consistency in design elements ️ Support responsive design for cross-device compatibility ️ Participate in design reviews and brainstorming sessions ️ Document UI/UX guidelines and best practices More ❯

yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far. About the role We're looking for a visionary Head of User Experience (UX) to join our senior digital leadership team at a pivotal moment of transformation. This role is central to our ambition, ensuring that every touchpoint in the digital … journey is insight-led, intuitive, and impactful. As a strategic leader, you'll be responsible for shaping and delivering a cohesive UX strategy rooted in deep customer research and behavioural understanding, bringing clarity to complex journeys and guiding a talented team to execute with precision and purpose. This is more than just a UX leadership role, it's a … UX thinking across the business, championing best-in-class experiences and amplifying the voice of digital at every level. If you're ready to lead from the front, elevate user experience to a board-level conversation, and make a lasting impact on how customers engage with our digital products, we want to hear from you. Key responsibilities Lead the More ❯

go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you passionate about designing services that truly meet user needs? We're looking for a Service Designer to join our clients' Digital & Customer Services team and help shape the future of public services. What You'll Do: Design … end-to-end service journeys based on user needs and organisational goals. Collaborate with multidisciplinary teams to prototype and test new service processes. Map service and user journeys to identify transformation opportunities. Contribute to service design standards and community development. Use data and user research to inform and iterate service designs. What We're Looking For … Strong understanding of service design principles and user-centred design. Experience working in multidisciplinary teams to improve service delivery. Ability to prototype in various formats and visualise service journeys. Excellent communication and stakeholder engagement skills. A relevant qualification or equivalent experience in service design or a related field. What you need to do now If you're interested in More ❯

visionary and lead the Scrum team to deliver excellent products. The Product Owner will be the driving force behind developing product solutions; accountable for bringing in key insights from user research, quantitative data, and getting the right people in the room to collaboratively develop the right solutions to customer and business needs in the right way. You will … support the Agile Development teams throughout the lifecycle of the project: Sprinting, User Stories, Sprint Planning, Planning Pokeras well as working with Architects and a User Interface/Experience Designers to discuss requirements. What you will be doing : - Product Roadmap and Continuous Improvement - New Product Development - Backlog Management and Prioritisation - Release Planning and Product Launch - Market Analysis - User More ❯

visionary and lead the Scrum team to deliver excellent products. The Product Owner will be the driving force behind developing product solutions; accountable for bringing in key insights from user research, quantitative data, and getting the right people in the room to collaboratively develop the right solutions to customer and business needs in the right way. You will … support the Agile Development teams throughout the lifecycle of the project : Sprinting, User Stories, Sprint Planning, Planning Poker as well as working with Architects and a User Interface/Experience Designers to discuss requirements. What you will be doing : Product Roadmap and Continuous Improvement New Product Development Backlog Management and Prioritisation Release Planning and Product Launch Market Analysis … User Centricity Metrics and KPI’s At this level you will obviously be expected to demonstrate excellent communication skills both verbally and written. You will be required to motivate and challenge the team to be creative, innovative and deliver timely high quality results. If you have the necessary experience and skill set, please send your CV in the first More ❯

performing service design team and community. Champion service design at the leadership level and across the organisation. Ensure quality and consistency in service design delivery. Drive innovation through prototyping, user research, and cross-functional collaboration. What We're Looking For: Significant experience leading service design in large, complex environments. Expertise in coaching, mentoring, and building design communities. Strategic … thinker with a relentless focus on user needs and business outcomes. Strong stakeholder engagement and communication skills. A relevant qualification or equivalent experience in service design or a related field. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us More ❯

wireframes and high-fidelity prototypes Use tools like Figma, Adobe XD, Sketch Collaborate with developers and clients Apply UI/UX best practices Understand design systems and grids Conduct user research and A/B testing Focus on mobile and web interface design Get exposure to accessibility standards Work on real-time design projects Paid and unpaid internship More ❯

and test service interactions to drive innovation. Collaborate across teams to deliver services from discovery to live. What We're Looking For: Deep knowledge of service design methods and user research. Proven experience managing service design projects in large organisations. Ability to influence senior stakeholders and guide strategic decisions. Strong facilitation, prototyping, and visualisation skills. A relevant qualification or More ❯

trends, whilst delivering working software early and often. Leading technical specialists in multiple projects and services, on problems that require broad architectural thinking. Defining how to build and operate user-centred, open-source web systems in an agile environment, to serve a variety of citizen and government needs. Being responsible for the technical design and development of services in … in the DfE architecture community, where you will share knowledge of tools and techniques, as well as joining related communities of practice and events where appropriate, such as product, user research, design, platforms, security, etc. Helping to build a diverse, inclusive culture across the technical architecture community. Working with your Lead Technical Architect, colleagues and peers on profession … cross-profession), such as defining standards and guidance around best practice. Person specification Assessed in application and both interview stages: Experience working and coaching in technical teams and delivering user-centred services in an agile environment. Experience working with cloud-first architectures and how to build applications that take advantage of the opportunities they offer. Experience of software development More ❯

we can realise our mission of 'making the UK a safer place to be'. About the role and team Our analysis community comprises of business analysts, change managers, user researchers and user experience designers. You will, therefore, be joining an exciting and growing community which sees individuals closely integrated into technical teams. You will spend most of … both functional and non-functional. Ensuring that customer requirements and priorities are accurately documented. Organising and prioritising requirements using techniques such as - but not limited to - product roadmaps, epics, user stories and backlogs. Generating and defining options. Engaging with relevant stakeholders and specialists. Evaluating options for financial, technical and business feasibility. Developing a business change implementation plan to identify More ❯