Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nextech
helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer general Networking questions. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career More ❯
within the IT function you will be responsible for ensuring the stability and continuous improvement of the organisations core technology platforms; this includes network, server, telephony, wireless, data centre infrastructure, virtualisation, cloud services, and unified collaboration technologies. You will be responsible for a designing, planning, and then implementing and maintain complex enterprise systems that support a user base of … Recovery, Backup, Virtualisation and Cloud) 3rd Line Support and Team Management There is a wide range of technologies used across the organisation; these include: Edge/Core/Access Infrastructure (Cisco routers, switches, firewalls, and managed switches) Server/Infrastructure Services (Windows Server, DHCP, Active Directory Group Policy, Mobile Device Management) Wireless/BYOD (Cisco Wireless, Cisco CMX … Cisco Identity Services) VOIP Telephone solutions (Cisco UCM, Jabber) Virtualisation (VMware, vCenter, ESXi) Cloud services (AWS, Azure) Datacentre (Nexus 9300 DC Switches, Cisco Hyperflex) Planning and organisational skills are critical requirements for this role as you will work very closely with the Head of IT and other members of the team to plan areas such as the annual IT More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Reed
are around the core EUC stack. Provide escalated support for all EUC-related incidents and service requests. Manage and maintain desktop, laptop, mobile, and virtual desktop environments (e.g., Citrix, VMware Horizon). Deploy and manage Windows OS images, software packaging, and patch management using tools like SCCM, Intune, or Autopilot. Support Microsoft 365 applications and services, including Teams, OneDrive … and Exchange Online. Collaborate with the Service Desk and Infrastructure teams to resolve complex technical issues. Contribute to EUC projects such as device refreshes, migrations, and new technology rollouts. Ensure compliance with security policies and best practices in device management. Document processes, procedures, and technical configurations. Skills & Experience Required: Proven experience in an EUC or Desktop Support Engineer role. … Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory. Experience with endpoint management tools (e.g., SCCM, Intune, JAMF). Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell preferred) for automation and configuration tasks. Excellent troubleshooting and communication skills. ITIL awareness or certification is a plus. The role is 4 days in More ❯