Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nextech
helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer general Networking questions. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career More ❯
offering. We provide customers with reliable, cost-effective services that empower their teams and streamline operations. We're now looking for a passionate Platform Discipline Lead (Cloud, Hybrid Cloud & Infrastructure) to join our dynamic team and help us continue this journey of innovation and excellence. The Platform Discipline Lead heads up the Platform Centre of Excellence (CoE), encompassing cloud … hybrid cloud, and on-premises infrastructure services. This role ensures that all platform related services are delivered to agreed service levels, aligned with the customer's IT strategy, governance, and security standards. The Platform Lead acts as the key technical and operational interface between the managed service provider, the customer's IT leadership, and third-party vendors. What the … Governance & Performance: Monitor, report, and improve performance against SLAs, KPIs, and contractual obligations for platform services. Architecture & Roadmap: Collaborate with enterprise and solution architects to evolve the customer's infrastructure and cloud roadmap, ensuring alignment with business objectives and modernization initiatives. Vendor & Partner Management: Manage relationships with key infrastructure and cloud service providers (e.g., Microsoft, AWS, VMwareMore ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Reed
are around the core EUC stack. Provide escalated support for all EUC-related incidents and service requests. Manage and maintain desktop, laptop, mobile, and virtual desktop environments (e.g., Citrix, VMware Horizon). Deploy and manage Windows OS images, software packaging, and patch management using tools like SCCM, Intune, or Autopilot. Support Microsoft 365 applications and services, including Teams, OneDrive … and Exchange Online. Collaborate with the Service Desk and Infrastructure teams to resolve complex technical issues. Contribute to EUC projects such as device refreshes, migrations, and new technology rollouts. Ensure compliance with security policies and best practices in device management. Document processes, procedures, and technical configurations. Skills & Experience Required: Proven experience in an EUC or Desktop Support Engineer role. … Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory. Experience with endpoint management tools (e.g., SCCM, Intune, JAMF). Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell preferred) for automation and configuration tasks. Excellent troubleshooting and communication skills. ITIL awareness or certification is a plus. The role is 4 days in More ❯
business in line with agreed SLA's and providing reports and statistics to the business highlighting the performance of IT. About You Technical Skills: • Microsoft technologies including Exchange, Network Infrastructure, Cisco UCM, Firewall technology • Experience of supporting an ERP system would be beneficial • VMware virtualization and storage experience beneficial • Experience of a support ticket system for managing service More ❯
a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: We are seeking an experienced Infrastructure Solutions Architect to join our team. This is a hybrid role and can be based out of one of our offices in Scotland. The successful candidate will be able … between home, office and customer site. The successful candidate will empower customers to achieve their digital transformation objectives through the design, delivery, and optimisation of secure, high-performing hybrid infrastructure environments. This involves deep understanding of customer requirements, collaborative solution development, and ongoing partnership to ensure long-term success. Requirements Here's what the role looks like: Conduct in … depth discovery with clients to understand their business objectives, technical requirements, and pain points related to their infrastructure Develop comprehensive and customised hybrid infrastructure solutions that address client needs, leveraging a mix of on-premises, private cloud, and public cloud technologies Collaborate with sales teams to craft detailed technical proposals that outline solution architecture, implementation plans, and cost More ❯