Customer Success Manager
Milton Keynes, Buckinghamshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
VitalSource Technologies LLC
contact and trusted advisor for our valued customers. In this role, you'll drive customer satisfaction, retention, and growth by understanding their goals and helping them realize the full value of our solutions. We're looking for a Customer Success Manager who thrives in building strong relationships, delivering exceptional support, and ensuring successful onboarding and engagement. If you're … passionate about driving customer success and maximizing long-term value, we'd love to hear from you. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to … ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross-functional Collaboration: Act More ❯
Employment Type: Permanent
Salary: GBP Annual
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