And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The VoiceEngineer ensures the overall operability of the NICE voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently … and ensuring customer traffic/services are provisioned and maintained effectively. Because this is both a traditional voice and VoIP position, we are looking for skills that also include basic data networking. The main duties for this position are: Troubleshooting, Maintenance, Growth of the voice network Building/Installing new customers Perform/Receive escalations from other teams … ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team. How will you have an impact? Lead Voice infrastructure projects, serving as the Subject Matter Expert. Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams. Collaborate with colleagues, customers, vendors More ❯
SBC Voice/Networking/DevOps Engineer Rate: £300 per day Inside IR35 for 3-6 years experience in Voice DevOps (negotiable for higher experience) Contract: 6 -12 months Location: Brighton - Hybrid 3 days per week onsite We're looking for a skilled Voice DevOps Engineer with experience in SIP, session border controllers, and automation … to join a dynamic team driving transformation in enterprise telephony. This is a hybrid role combining traditional voice engineering with a modern DevOps mindset. Key Responsibilities: Build and support highly available telephony solutions using AudioCodes and Oracle SBCs Develop scripts, tools, and APIs to improve SIP routing, call flows, and automation Integrate telephony with monitoring platforms like Grafana and … ThousandEyes Collaborate with carriers to support SIP infrastructure and hybrid voice networks Contribute to hybrid cloud telephony solutions across UCaaS and CCaaS platforms Participate in Agile sprints and support CI/CD practices for telephony automation Troubleshoot and analyse root causes of service disruptions, with a security-first mindset Essential Skills & Experience: Strong knowledge of Session Initiation Protocol (SIP More ❯
Senior VoiceEngineer AVP Senior VoiceEngineer AVP Apply locations London time type Full time posted on Posted 30+ Days Ago job requisition id -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the … IT Infrastructure. A forward-thinking, customer-focused service provider that aims to empower the wider technology group whilst enabling the organisation's end users. Responsible for providing: Telephony (incl. voice trading and associated voice recording); Networks and Communications; Security infrastructure (incl. Firewalls); Server operating systems, cloud, databases and virtualisation; Desktop computing (operating system and application delivery); Online and … Offline storage (incl. archive); Identity and sign-on services and the delivery of all infrastructure to Investment and EoL programmes. Network and Communication Services are responsible for all Voice and Data Communications. NUMBER OF DIRECT REPORTS 0 MAIN PURPOSE OF THE ROLE Responsible for installing, maintaining and developing Voice related technologies, services and applications in MUFG Bank EMEA More ❯
At Applicable, we specialise in delivering seamless Microsoft 365 and Unified Communications solutions to enterprise clients. As we continue to grow, we're looking for a motivated M365 Teams VoiceEngineer/Specialist to join our Site Transition team - someone who's eager to learn, contribute, and grow into a future leader in technical consultancy or project management. … The Role As a M365 Voice Specialist, you'll play a key role in enabling customer sites and users on our platforms. You'll work closely with internal teams, partners, and clients to deliver repeatable, high-quality deployments using our proven methodologies. This is an ideal opportunity for someone with foundational Microsoft 365 knowledge and some hands-on experience … value delivery • Participate in remote and on-site work as needed What We're Looking For Basic to intermediate Microsoft 365 certification Some experience with Unified Communications (e.g., Teams Voice, SIP trunking, SBCs) Strong communication and documentation skills A proactive, customer-focused mindset Willingness to work flexible hours during key project phases Full UK driving licence Desirable (but not More ❯
documentation is accurate, available, and regularly updated. What youll bring? Must be PC literate and proficient with Word, Excel, Visio, and MS Project. Strong knowledge of Cisco Call Manager, voice protocols (TDM & IP), and transmission/data services such as SDH is preferred. Skilled in Cisco CM, VCC, Teams, voice recording, and reporting tools like CMS, RMG, and More ❯
essential for managing Service Request Forms, issuing network instructions, coordinating teams, and ensuring compliance with testing procedures and regulatory standards. What youll bring? Strong knowledge of Cisco Call Manager, voice protocols (TDM & IP), and transmission/data services such as SDH is preferred. Practical and theoretical expertise in Cisco CM, VCC, Teams, voice recording, data services, and reporting More ❯
industry experience, we are committed to upholding the highest ethical and professional standards to our partners and clients alike. Overview of Job Function The Engineering team seeks an experienced engineer to add to our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management … or similar planning around change control. Lead Patch Management Activities Outside of working hours (Overtime applies). Minimum Requirements 5+ years' experience in the field of software engineering on Voice Recording products ranging from 8.9, NIM, NTR, Fusion/Compass, Verint Recording, Verba Recording, Redbox. Level 3 Support knowledge within the Verint Workforce Management platform (V.15). Experience with More ❯
industry experience, we are committed to upholding the highest ethical and professional standards to our partners and clients alike. Overview of Job Function The Engineering team seeks an experienced engineer to add to our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management … or similar planning around change control. Lead Patch Management Activities Outside of working hours (Overtime applies). Minimum Requirements 5+ years' experience in the field of software engineering on Voice Recording products ranging from 8.9, NIM, NTR, Fusion/Compass, Verint Recording, Verba Recording, Redbox. Level 3 Support knowledge within the Verint Workforce Management platform (V.15). Experience with More ❯
VOICE RECORDING ENGINEER SHEFFIELD OR BIRMINGHAM 3 DAYS ONSITE INSIDE IR35 A leading organization is seeking a highly skilled Voice Recording Engineer to support and enhance its voice infrastructure across contact centres and trading environments. This role is critical to ensuring the reliability, compliance, and performance of voice recording systems. Key Responsibilities: Manage and … maintain all voice recording technologies, with a focus on Verint WFO v15 . Oversee the recording and transcription of phone calls across various business units. Lead a major Verint Evergreening Project , upgrading legacy servers to the latest infrastructure. Execute server refreshes and ensure high availability of recording systems. Collaborate with stakeholders across compliance, operations, and IT to meet regulatory … and business needs. Provide Level 3 support for complex voice recording and infrastructure issues. Maintain and monitor hardware, software, and network components supporting voice recording. Skills & Experience : Proven experience with Verint WFO v15 in a contact centre environment . Strong understanding of voice recording infrastructure , including servers, storage, and telephony integration. Experience supporting trading floor environments is More ❯
re more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to … DevOps practices, tooling and a background working in such a team. What will you be doing day-to-day? Responsible for the implementation, operation, and maintenance of the core voice/UCaaS network s alongside the wider Product & Voice Operations Team whom you will also provide support to, fostering a culture of continuous improvement and knowledge sharing. Develop … and implement technical standards & best practices how we operate our core voice network infrastructure. Monitor/Respond to incidents across Gamma's Core voice/UCaaS Network. This will involve you providing technical guidance for incidents, performing mitigating actions and supporting/performing any complex change activity. What you'll need: Problem-solving skills are imperative to this More ❯
Data Engineer (Managed Services Engineer - Structured, Fibre and Voice Cabling systems) 07 May 2025 Location: London and surrounding areas Type: Permanent, Full Time Summary NG Bailey IT Services is currently recruiting a Data Engineer (Managed Services Engineer - Structured, Fibre and Voice Cabling systems) with experience in both structured and voice cabling. The role … London region by responding to break-fix faults and managing minor projects within our portfolio. The successful candidate will have experience in installation and fault finding of Structured and Voice Cabling systems. Key Responsibilities Ensure all allocated calls are completed within NG Bailey's Service Level Agreements (SLAs). Monitor quality and productivity against schedules; maintain daily site records … opportunities and profitability. Ensure design and installation meet internal standards, client specifications, and statutory requirements. Work within 'Live' Customer sites with proven experience. Install and fault-find Structured and Voice Cabling Systems. Operate and set up Fluke Analysers. Locate and rectify faults on structured and fibre optic cabling systems. Candidate Requirements Willingness to travel; valid Driving Licence required. Experience More ❯
p strong Data Engineer (Managed Services Engineer - Structured, Fibre and Voice Cabling systems)/strong/p br Ready to make your application Please do read through the description at least once before clicking on Apply. br p strong London, Surrey, Basingstoke and surrounding areas/strong/p p strong Permanent, Full Time/strong/… p p strong Summary/strong/p p NG Bailey IT Services are currently recruiting a Data Engineer (Managed Services Engineer - Structured, Fibre and Voice Cabling systems) with experience in both structured and voice cabling to support our contract covering the London region responding to break fix/faults across and minor projects across our … portfolio./p p The Cabling Engineer will have experience of installation and fault finding of Structured and Voice Cabling systems./p p strong Some of the key deliverables in this role will include:/strong/p ul li Be responsible in ensuring all calls allocated are delivered within NG Bailey’s clients Service Level Agreements More ❯
