3 of 3 WFM Jobs in Bolton

training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. More ❯

training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. More ❯

pricing, and go-to-market strategy while fronting pre-sales and client engagements. Lead delivery excellence – oversee implementation and advisory projects across Dayforce Core/HR (expanding to Payroll, WFM, Benefits, Talent, etc.). Build a team – recruit, mentor, and develop a high-performing Dayforce consulting team under your leadership. Progression potential – huge scope to scale your remit and step … into wider leadership opportunities as the practice grows. What we’re looking for: Deep Dayforce Core/HR expertise (bonus if you also know Payroll, WFM, Benefits or Talent). Proven experience leading or scaling a Dayforce or HCM practice/team. Commercial acumen: comfortable shaping offerings, winning work and managing budgets. Excellent communication skills, able to inspire teams and More ❯