Head of Contact Centre
Sunderland, Tyne and Wear, England, United Kingdom
Gem Partnership Ltd
operation Demonstrated success in leading and developing multi-tiered management teams Strong financial acumen with experience in budget management and resource optimisation Strong understanding of call centre technologies, workforce management and quality assurance processes Experience in change management and leading operational transformations, including the implementation of a suite of SLAs and KPIs that can be tailored to clients’ specific requirements More ❯
Employment Type: Full-Time
Salary: £50,000 - £65,000 per annum
Posted: