1 to 25 of 94 WFM Jobs in the UK

activities and thought leadership with clients or new prospects. This is span across a subset of NICE Workforce Engagement portfolio solutions, focused especially on Workforce Management & Employee Engagement Manager (WFM (IEX)/EEM) and to be aligned with regional and/or India Go-to-Market. This client facing role … prospective customers. Have you got what it takes? The role would suit someone who has previous experience of selling or using contact center solutions Workforce Management solution , preferably NICE WFM/IEX. Key skills and experience required; Have in-depth experience selling Workforce Management Solution. Ideal candidate may have worked … communication skills both internally and externally at all levels. Be able to Lead and manage opportunities and all aspects of NICE's portfolio of Workforce Management software Quality Monitoring and Workforce Management software for WFO Vendor products based on best practices and customer requirements Present at conferences and C-Level More ❯

businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering operations. The Role: This is a strategic leadership position responsible for driving the end-to-end delivery of … the Salesforce programme, with particular emphasis on the Field Service and Workforce Management (WFM) capabilities. You will work closely with business leaders and technology partners to shape the roadmap, ensure robust governance, and deliver tangible outcomes that align with broader business transformation goals. Key Responsibilities: Own and drive the Salesforce … Field Service and WFM programme, from mobilisation through to full deployment. Lead cross-functional teams and manage complex stakeholder landscapes across operations, technology, and executive leadership. Ensure clear focus on business value, operational performance, and user adoption. Navigate programme risks, dependencies, and governance processes effectively. Key Requirements: Proven experience leading More ❯

businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering operations. The Role: This is a strategic leadership position responsible for driving the end-to-end delivery of … the Salesforce programme, with particular emphasis on the Field Service and Workforce Management (WFM) capabilities. You will work closely with business leaders and technology partners to shape the roadmap, ensure robust governance, and deliver tangible outcomes that align with broader business transformation goals. Key Responsibilities: Own and drive the Salesforce … Field Service and WFM programme, from mobilisation through to full deployment. Lead cross-functional teams and manage complex stakeholder landscapes across operations, technology, and executive leadership. Ensure clear focus on business value, operational performance, and user adoption. Navigate programme risks, dependencies, and governance processes effectively. Key Requirements: Proven experience leading More ❯

Puzzel is a leading provider of cloud-based contact center solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact center, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency. With 25 years' experience since our foundation in Norway, we're already in More ❯

/telecom technologies, DS3, Ethernet, OC-X, 1+ and toll-free services. Experience in a technical support role in a software or telecommunications environment. Workforce Management software and/or outbound dialler experience. Web Services and API knowledge and understanding of conceptual use. Competent in database and SQL concepts. Education More ❯

and Solution Development: Identify opportunities to enhance Sabio's service capabilities through partner technologies. Drive emerging technology initiatives, including AI/analytics, cloud infrastructure, WFM, WFO and advanced CX solutions. Governance and Reporting: Maintain and report on partner governance frameworks, including sales planning, customer bid reviews, and contractual alignment. Regularly More ❯

leadership experience with the ability to manage cross-functional teams. Excellent stakeholder management and communication skills. Strong organizational and problem-solving abilities. Proficiency in workforce management tools (e.g. Field Dynamics, Field Service Management etc) and data visualization platforms. Qualifications & Experience Essential: Extensive experience in resource planning and workflow management, preferably More ❯

automation of processes (Using Excel VBA or in any other tool). Raise awareness to any areas for development or recognition. Maintain accurate local workforce management data. Convert all excel reporting to tool (Power BI, Quick sight, SQL, Tableau, etc). A day in the life Typically begins the day More ❯

strategy. Act as a trusted advisor to senior stakeholders, providing strategic insights on how technology can address evolving customer experience needs. Optimise omnichannel support, workforce management, and real-time analytics for enhanced service delivery. Identify opportunities to incorporate AI-driven automation and predictive analytics to improve CX outcomes. Migration & Delivery More ❯

level to support the development of rostering processes & practice • In conjunction with others lead the development & embedding of KPIs relating to workforce deployment & effective workforce management • Provide specific reports for internal and external audits and support the implementation of recommendations • Present highly complex data to a range of audiences using More ❯

resolve operational challenges. Knowledge of compliance, health & safety, andemployment law related to soft services management. Proficiency in Microsoft 365 (Outlook, Word, Excel,PowerPoint) and workforce management systems (Timegate, Zoho). Experience in recruitment, disciplinary processes,and risk assessment management. A flexible and adaptable approach with a strongsense of teamwork. Full More ❯

Field Service or Portals Knowledge and experience of Enterprise Application Inte Omnichannel experience Setup D365 Contact Center, Unified Routing and Assignment, Agent Experience profiles, Workforce Management, Agent Productivity, Bots, Voice, Email Knowledge Management, Teams Colaboration, Analytics and insights gration and Architecture patterns Knowledge of UML, BPMN and ArchiMate desirable Able More ❯

lead the development and delivery of our SaaS solutions within the Hospitality Operations Division. This role involves overseeing the full HCM suite, including recruitment, workforce management, learning, and payroll, ensuring alignment with our product vision and business goals. Key Responsibilities: Lead a high-performing, cross-functional team to deliver innovative More ❯

operational challenges. Knowledge of compliance, health & safety, and employment law related to soft services management. Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint) and workforce management systems (Timegate, Zoho). Experience in recruitment, disciplinary processes, and risk assessment management. A flexible and adaptable approach with a strong sense of teamwork. More ❯

Manage access controls to uphold system security and confidentiality What we re looking for Essential criteria Proven expertise with UKG Kronos WFC and Dimensions (WFM Pro) Solid understanding of core HR processes, time and attendance, and payroll Hands-on experience in configuring, implementing, and integrating systems Experience working collaboratively to More ❯

your peers and senior members of staff/stakeholders. The primary focus of this role is to support the successful implementation of the RLDatixs Workforce Management platform OneView within the Maritime, Defence, Cruise and Offshore Engineering sectors. The Senior Technical Consultant role is seen as interacting with the customers Technical More ❯

frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people. Enter Sona: the next generation of AI-native, frontline workforce More ❯

peers and senior members of staff/stakeholders. The primary focus of this role is to support the successful implementation of the RLDatix's Workforce Management platform OneView within the Maritime, Defence, Cruise and Offshore Engineering sectors. The Senior Technical Consultant role is seen as interacting with the customer's More ❯

SLAs, KPIs, and quality standards are met, while continuously refining support processes for greater efficiency and impact. Use tools like Zendesk, Jira, Klaus, and Workforce Management to streamline workflows and drive results. Leverage data and analytics to uncover trends, measure performance, and make informed decisions that optimize support operations. Harness More ❯

role, with a focus on CCaaS technologies and solutions. Deep understanding of the key components of CCaaS, including voice, chat, email, social media, and workforce management solutions. Experience working across multiple CCaaS platforms and cloud vendors, such as Genesys, Five9, Twilio, Amazon Connect, etc. Strong technical background with the ability More ❯

About Us WorkForce Software, an ADP Company, is the first global provider of workforce management solutions with integrated employee experience capabilities. The company's WorkForce Suite adapts to each organization's needs-no matter how unique their pay rules, labor regulations, and schedules-while delivering a breakthrough employee experience at More ❯

role will focus on delivering the digital agenda for important Core HR priorities, including Talent & Performance processes within Workday as well as our Contingent Workforce management processes in SAP Fieldglass. You will be responsible for developing and presenting new business cases for continued investments into our HR technology systems. You More ❯

Engineering Physical Environment' During Bid and Project Kick Off (PKO) support identification of future 'Engineering Physical Environment' requirements S&OP Enable accurate and effective workforce management, supporting the HoED (Demand) and HoD (Supply) with a focus on enabling data-driven decisions Represent the Engineering Job Family throughout the monthly Sales More ❯

Engineering Physical Environment' During Bid and Project Kick Off (PKO) support identification of future 'Engineering Physical Environment' requirements S&OP Enable accurate and effective workforce management, supporting the HoED (Demand) and HoD (Supply) with a focus on enabling data-driven decisions Represent the Engineering Job Family throughout the monthly Sales More ❯

Engineering Physical Environment' During Bid and Project Kick Off (PKO) support identification of future 'Engineering Physical Environment' requirements S&OP Enable accurate and effective workforce management, supporting the HoED (Demand) and HoD (Supply) with a focus on enabling data-driven decisions Represent the Engineering Job Family throughout the monthly Sales More ❯