2nd Line Support Engineer
- Hiring Organisation
- Xact Placements Limited
- Location
- Oxfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £40,000 per annum
Doing Providing high-quality 2nd line support across multiple client environments (remote, onsite and phone-based) Troubleshooting and resolving escalated issues across Windows Server, Active Directory, Microsoft 365, cloud and networking technologies Taking ownership of tickets from start to finish, ensuring SLA adherence and excellent customer … satisfaction What We’re Looking For Proven experience working within an MSP or managed services environment (this is essential) Strong technical knowledge of Windows Server, AD/DNS/DHCP, Microsoft 365/Azure and core networking concepts Confident communicator with a customer-focused mindset Experience ...