enhancing the mobility of IT professionals throughout Europe, facilitating the placement of talents in the various markets where it operates. Position: IT Operations & Service Management Expert Location : Brussels (on-site 2-3 days/week) with occasional travel to Berlin Part-time - 30h/week; Hybrid Work Arrangement Type … a valid work permit for Belgium Deadline for submission of applications : 07/04/2025 Requirements Technical Skills: Strong expertise in IT Service Management frameworks (e.g., ITIL) Hands-on experience with IT infrastructure operations including: Monitoring Access Management Incident & Problem Management Change & Service Continuity ManagementAvailabilityManagement Demonstrated ability to analyse and define operational processes for IT services Experience in Organizational Development, particularly in turnaround contexts Non-Technical Skills: Proven ability to work autonomously and collaboratively Customer-focused mindset with strong interpersonal communication Analytical and proactive in identifying and solving complex problems More ❯
Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Leidos
CAB). Managing the change and release aspects of a complex and operationally critical IT Service and Platform. Providing an escalation point for Change Management (CM) and Release Management (RM). Making decisions for all technical changes. Co-ordinating releases and interdependencies. Identifying and managing problems, risks, issues … professionalism within which each member understands their role, responsibilities and is enthused to deliver their best work. Provide support to the operational and strategic management of this area of Leidos business including SME support to proposals for future work to benefit the customer. WHO DO WE NEED? We are … of managing sizeable application support contracts Experience of managing teams of highly qualified technical staff Worked within ITIL based framework, with experience of: Incident Management Problem Management Change Management Release Management Experience of monitoring service against agreed service levels Experience in reporting and analysing data to More ❯
Norfolk, Virginia, United States Hybrid / WFH Options
CACI
Government Owned-Government Operated (GOGO) or Government Owned-Contractor Operated (GOCO). MSC follows the commercial model for their policy system using a Quality Management System (QMS) ashore and a Safety Management System (SMS) afloat and following the International Maritime Organization (IMO), the American Bureau of Shipping (ABS … and USCG regulations. Support engineering life cycle management engineering and planning for assigned Military Sealift Command (MSC) ships including the development of long range (5-30 year) plans for maintenance, operation, repair, and support of TRANSALT. Provide on-site ship availability program management (PM) and technical support … to Military Sealift Command (MSC) vessels. Contractor shall work with the AvailabilityManagement Team (AMT) to accomplish the specific tasks for assigned work items. Assist in observing and verification and reporting on engineering requirements associated with the maintenance, repair and modification of the vessel. Provide all observations, reports More ❯
Education organisation that requires 2x Head of Infrastructure roles. These are permanent positions. These roles involve overseeing all aspects of planning, acquisition, installation, maintenance, management, operation, security, decommissioning, and withdrawal of technologies, systems, and services supporting the organisation's on-campus and cloud-based end-user experience, including designing … the role Recent, relevant experience in cloud and identity service delivery within a medium-sized corporate environment Knowledge of ITIL principles related to Change, Availability, and Capacity Management Experience working with a broad range of IT infrastructure technologies or core IT infrastructure-related technologies Substantial people management experience, including performance management, absence management, and coaching Permanent employment Based in Cambridge or Chelmsford Hybrid working arrangement Availability to participate in a scheduled on-call rota, including resolving large-scale support issues outside of core hours, potentially involving work evenings and weekends 30 days annual More ❯
Annapolis Junction, Maryland, United States Hybrid / WFH Options
Carson Solutions, LLC
site support. Performs integrity testing and interviews customers to gather information about problems. Will interface with our Tier 2 technical support team and our AvailabilityManagement team to escalate any issues that require additional assistance to resolve. Will perform Data Transfer Agent requests to transfer files between networks. More ❯
Annapolis Junction, Maryland, United States Hybrid / WFH Options
Carson Solutions, LLC
site support. Performs integrity testing and interviews customers to gather information about problems. Will interface with our Tier 2 technical support team and our AvailabilityManagement team to escalate any issues that require additional assistance to resolve. Will perform Data Transfer Agent requests to transfer files between networks. More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
of the Service Leadership Team (SLT) and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and … standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. Change Management: Drive system change initiatives to maximise adoption, minimise disruption, and … continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and influence C-level executives and department heads, translating complex system needs into clear business value. Training & Enablement: Work with Learning and Development More ❯