capabilities by hiring a Senior Data Scientist within its loyalty scheme department. The Opportunity You will be working on various projects across loyalty, including customersegmentation, customer retention, customer profiling, and customer marketing to help them leverage their data to increase customer sign-up. More ❯
We are looking for a CRM Director to be the senior leader within DEPT. Customer Relationship Management (CRM) is an essential aspect of any successful business. A CRM Director plays a crucial role in ensuring that a company's customers are satisfied and retained. However, with new technologies and … trends, the job of a CRM Director has become more complex. JOB PURPOSE The CRM Director is responsible for developing and implementing DEPT's customer relationship management strategies to increase customer satisfaction and loyalty. The CRM Director role requires a deep understanding of customer behaviour, data analysis … CRM Director manages a team of professionals to ensure that all initiatives are executed effectively, efficiently, and within budget. KEY RESPONSIBILITIES Develop and implement customer relationship management strategies to drive new customer acquisition, customer retention and loyalty; Develop and maintain customer data management systems to improve More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
wagamama
loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯
london, south east england, united kingdom Hybrid / WFH Options
wagamama
loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯
BBC Studios' International News division produces world-leading content that shapes news delivery across platforms globally. With a focus on data-driven insights and customer engagement, the division is pivotal in defining the BBC's direct-to-consumer (D2C) strategy. THE ROLE BBC Studios now have an exciting vacancy … for a Lead Data Analyst within our award-winning International News division. This role is crucial for understanding customer behaviour and shaping the BBC's D2C strategy. The Lead Data Analyst will lead the development and implementation of a data and insights ecosystem, leveraging advanced analytics and proprietary tools … the acquisition and engagement funnel. The role also involves optimizing performance of product and marketing initiatives, building models to identify trends and patterns in customer behaviour, and collaborating with experimentation and data science teams to enhance overall marketing and product effectiveness. Working within the Consumer Growth and Monetization team More ❯
Newton, Massachusetts, United States Hybrid / WFH Options
New York Technology Partners
Required) Location: Newton, MA (Hybrid - 2-3 days onsite/week) Duration: Long-term Contract Experience Required: 12+ years overall, with 5+ years in customer-centric data Must-Have Skills: Microsoft Customer Insights - Data & Journeys Customer Insights Data (CID) implementation Microsoft Dynamics MDM Implementation experience Data integration … identity resolution Strong SQL, Data Modeling, and Data Warehouse experience CRM, Marketing, Call Center, and Point of Sale data experience Experience with ETL and customer profile segmentation Job Summary/Responsibilities: Design CDP strategy and implementation roadmap including data ingestion, profile synthesis, and audience creation Integrate CDP with … Collaborate with SMEs to define project roadmap and data architecture Map data sources and assess data quality Define ingestion/egression patterns for Microsoft Customer Insights Deliver Omni-channel use cases and best practices for journey orchestration Work with internal stakeholders and vendors to ensure alignment and execution Desired More ❯
through Google Ads, Microsoft Ads, and other paid search channels. You'll optimise Shopping, Performance Max, and Search campaigns, leveraging AI-driven automation, audience segmentation, and first-party data strategies to maximise ROAS and revenue growth. This role is perfect for someone who thrives in data-driven performance marketing … understands eCommerce customer behaviour, and knows how to optimise product feeds, landing pages, and conversion funnels. Responsibilities Global budget management of £7M+ with delivery against performance targets Plan, launch, and optimise Google Search, Shopping, Performance Max, Demand Gen and Microsoft Ads campaigns Manage and refine product feed optimisation for … Google Merchant Center Leverage Smart Bidding, Audience Targeting, and AI-driven automation to scale efficiently Implement remarketing and customersegmentation strategies using first-party data Conduct A/B testing on ad copy, product images, and bidding strategies Monitor eCommerce KPIs (ROAS, AOV, CVR, CPA, CTR, LTV, etc. More ❯
leading content with a focus on data-driven insights, shaping BBC’s D2C strategy. The Role We seek a Lead Data Analyst to understand customer behavior and support our D2C strategy. You will develop data ecosystems, optimize product and marketing performance, and collaborate with analytics teams. Based in London … Take? Essential Criteria Experience in D2C, subscription, or e-commerce businesses Proficiency in SQL, Python, and analytics tools like GA4, Adobe, Piano Understanding of customer funnel, segmentation, retention Experience presenting data insights to stakeholders; visualization skills (Tableau, Power BI) desirable Strong communication skills and business acumen Desirable Criteria … Expertise in advanced analytics, forecasting, predictive analytics Knowledge of marketing principles, customersegmentation, digital channels Experience with retention models, cohorts, lifetime value Understanding of acquisition and engagement strategies Collaborative, agile mindset Life at BBC Studios We value how we do our work, emphasizing our core values and behaviors. More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
ECOM Recruitment
skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (eg, customersegmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
InterQuest Group (UK) Limited
skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (e.g., customersegmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and More ❯
London, England, United Kingdom Hybrid / WFH Options
The Dune Group
role Join our E-Commerce team to drive financial performance of Dune website by identifying actionable opportunities for improvement through analysis of websites KPIs, customer behaviour and engagement The Ecommerce Analyst will generate insight to provide a well-rounded view of sales drivers with analysis on product, stock, marketing … channels, promotions, customer metrics and website engagement. RESPONSIBILITIES: Reporting and Insight Monitor and present insight on website KPI’s to optimise sales opportunity and onsite conversion. Work with stakeholders to ensure that all in-house analytical packages are correctly configured to provide robust metrics and insights. Deliver innovative insights … and actionable outputs. Continually analysing the customer journey and shopping behaviour, identifying opportunities to optimise the website performance Review industry trends and developments and work with team to determine suitability and potential ROI Advanced Analytics & Customer Centricity Responsible for analysing the user journey, website features and content Drive More ❯
london, south east england, united kingdom Hybrid / WFH Options
The Dune Group
role Join our E-Commerce team to drive financial performance of Dune website by identifying actionable opportunities for improvement through analysis of websites KPIs, customer behaviour and engagement The Ecommerce Analyst will generate insight to provide a well-rounded view of sales drivers with analysis on product, stock, marketing … channels, promotions, customer metrics and website engagement. RESPONSIBILITIES: Reporting and Insight Monitor and present insight on website KPI’s to optimise sales opportunity and onsite conversion. Work with stakeholders to ensure that all in-house analytical packages are correctly configured to provide robust metrics and insights. Deliver innovative insights … and actionable outputs. Continually analysing the customer journey and shopping behaviour, identifying opportunities to optimise the website performance Review industry trends and developments and work with team to determine suitability and potential ROI Advanced Analytics & Customer Centricity Responsible for analysing the user journey, website features and content Drive More ❯
This position will be a key member of the AXA IM Global Marketing Operations team, working closely with others to deliver actionable data-driven customer insights, develop and manage methodology to evaluate marketing campaigns, and show results in data visualization tools and dashboards. This role will work closely with … a culture of collaboration and data-driven experimentation. The analyst will undertake numerous activities such as deep dive data analytics to explain and predict customer behavior and deliver actionable insights that will improve the customer experience, help refine marketing activities, and drive business growth. Your role and responsibilities … planning support to the campaign planning cycle for Local and Global Markets. Look at data from all areas of the business, developing and delivering customer-centric analysis and insights to drive predictive modeling, multi-channel, multi-market CRM programs across marketing and customer services in conjunction with the More ❯
multiple teams, working closely with senior stakeholders to turn complex data into actionable opportunities. THE ROLE: As a Data Insight Analyst , you will: Develop customersegmentation models to identify high-value audiences and drive revenue growth. Analyse customer retention, dealership activation, and marketing performance to optimise strategy. … Work with teams across the business to enhance personalisation, reduce churn, and improve customer lifetime value. Assess the impact of marketing campaigns, tracking key metrics such as CAC, ROI, and LTV. Conduct competitor analysis and develop pricing models to maximise market competitiveness. Manage analytics integrations, improve tracking accuracy, and … initiatives with data-driven insights. YOUR SKILLS AND EXPERIENCE: To be successful in this role, you will have: Strong analytical skills with experience in customer insights, marketing analytics, or business intelligence. Proficiency in SQL, is a must have. Google Analytics experience is strongly preferred. Familiarity with marketing performance metrics More ❯
london, south east england, united kingdom Hybrid / WFH Options
Harnham
multiple teams, working closely with senior stakeholders to turn complex data into actionable opportunities. THE ROLE: As a Data Insight Analyst , you will: Develop customersegmentation models to identify high-value audiences and drive revenue growth. Analyse customer retention, dealership activation, and marketing performance to optimise strategy. … Work with teams across the business to enhance personalisation, reduce churn, and improve customer lifetime value. Assess the impact of marketing campaigns, tracking key metrics such as CAC, ROI, and LTV. Conduct competitor analysis and develop pricing models to maximise market competitiveness. Manage analytics integrations, improve tracking accuracy, and … initiatives with data-driven insights. YOUR SKILLS AND EXPERIENCE: To be successful in this role, you will have: Strong analytical skills with experience in customer insights, marketing analytics, or business intelligence. Proficiency in SQL, is a must have. Google Analytics experience is strongly preferred. Familiarity with marketing performance metrics More ❯
London, England, United Kingdom Hybrid / WFH Options
Harnham
post-campaign analysis across a wide range of ATL and BTL marketing activity Work on attribution, incrementality, uplift analysis and personalised marketing strategies Deliver customersegmentation and insights to optimise channel mix and customer engagement Create visually compelling dashboards and reports in Tableau/Looker Collaborate closely … with pricing, promotions, customer analytics, and marketing teams Influence the marketing effectiveness strategy for major brand and partner campaigns ✅ What You'll Bring: 3-4+ years' experience in Marketing Analytics or a similar insights role Strong SQL skills (must pass a short SQL assessment as part of the More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Assistant to ensure success. br What You’ll Be Doing: br Product Marketing Strategy: Develop a deep understanding of target markets, buyer personas, and customer journeys to position our SaaS products effectively. br Campaign Execution: Plan and oversee multi-channel marketing campaigns, including digital marketing, content creation, social media … email, and events. br Market Research & Insights: Conduct competitive analysis, industry research, and customer feedback reviews to refine product messaging and marketing strategies. br Customer Acquisition & Retention: Implement strategies for SEO/SEM, paid ads, content marketing, and lead nurturing to attract and retain customers. br Sales Enablement … or higher) or CIM qualification preferred. br Leadership Skills: Experience managing and mentoring junior team members. br Marketing Expertise: Strong knowledge of campaign management, customersegmentation, and sales enablement. br Tech-Savvy: Hands-on experience with marketing automation, CRM, SEO/SEM, and analytics tools. br Excellent Communicator More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Sage City
Manager will craft a collection of API propositions that meets the needs of our partners, external developers, and internal developers. Using strategic thinking and customer analysis to deeply understand the range of developer personas we want to attract and drive to our developer experience platform. The role will need … creating clarity around how we win. To do this will require significant understanding of technical solutions that can be monetised, how to build out customersegmentation strategies, and clarity around vertical industries we want to serve and crafting targeted propositions to enable the regional growth plans. What's … our API offerings to partners and our developer community. You will be developing creative and innovative product marketing strategies, positioning and messaging driven by customer insight, that gain key buyers' mindshare and through the delivery of successful commercial results whilst taking the complex and making it simple and relevant More ❯
building a bank that truly makes a difference. We're proud of our digital-first approach, with a branch in Brixton serving our loyal customer base. Now, we're in full throttle backed by external investment and laser-focused on profitability by 2025. As we grow, we're driven … by the desire to create a bank that's innovative, resilient, and customer-focused. This is the perfect time to join JN Bank UK! We're looking for passionate, hands-on, forward-thinking individuals who want to make an impact in the financial world. Role Overview: The BI Reporting … and documentation where needed. Support project teams by providing insights and data analysis for initiatives such as new product launches, operational performance improvements, and customer segmentation. Adhoc responsibilities as dictated by line management. Experience & Qualifications: Degree educated in a numerical or technical discipline (e.g. Computer Science, Mathematics, Data Science More ❯
brand has carved out a leading position in the premium market. In this role, you'll play a pivotal part in enhancing the online customer experience and supporting the wider eCommerce team. Reporting to the eCommerce Manager, your responsibilities will include: Crafting and executing engaging email marketing campaigns, including … segmentation within Klaviyo. Collaborating with external digital agencies to optimize PPC and SEO strategies. Overseeing website updates and resolving technical issues in partnership with Shopify agencies. Assisting with product launches, merchandising, and ensuring a seamless user experience. Supporting team members and contributing to a collaborative and creative work environment. … in an eCommerce or digital marketing role. Proficiency with website platforms such as Shopify, Magento, or WooCommerce. A strong understanding of email marketing and customer segmentation. Excellent data analysis and problem-solving skills. Strong organizational and communication abilities. A proactive mindset with the ability to adapt to a dynamic More ❯