1 of 1 Remote Desktop Analyst Jobs

Providing technical support to end-users in person, over the phone, or via remote access tools. • Troubleshooting hardware, software, and network issues on VDI, desktop computers, laptops, printers, and other peripherals. • Install, configure, and maintain operating systems (Windows 10), productivity suites (Microsoft Office), applications, and security software. • Deploy and … manage software updates and patches using tools such as Microsoft SCCM • Utilize remote access tools (TeamViewer, Remote Desktop) to provide timely assistance to remote users. • Support for collaboration and communications tools such as MS Teams, Email, Mobile coms • Collaborating with other IT teams to resolve escalated issues and implement … a shift pattern (Earlys/Mids and Lates) • Hybrid working arrangements are not available for the foreseeable future Requirements: • 3+ years of experience in desktop support • Strong knowledge and experience of desktop operating systems, hardware, and software. Win 10, MS office Suite, Active Directory, Citrix, VDI and Exchange More ❯