7 of 7 Remote Head of Support Jobs

Head of Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/… AI business looking for a Head of Global Support to lead and scale their international support function. The Opportunity: This is your chance to join a fast-scaling AI-driven software company that's transforming the way enterprises operate. Backed by major investors and used by … some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: As Head of Global Support , you'll own the vision, strategy, and execution More ❯

Competitive salary, £7k car allowance, 15% bonus, 6% matched pension, and more The Head of IT Support & Vendor Management plays a pivotal leadership role within the IT Service Delivery function. Responsible for the smooth operation and continuous improvement of end-user support services and vendor … relationships, the role ensures technology reliably supports both back-office and field operations. Working alongside the Head of IT Service Management, this role ensures seamless and effective service delivery across all user groups. It combines strategic oversight of vendor partnerships, leadership of the front-line support … from ServiceNow and other sources to monitor service effectiveness, drive efficiency, and improve customer satisfaction across the business whilst increasing automation and self-service of IT support. We are in our Walsall office twice per week, the remaining days can be worked remotely if that's suitable. Please consider More ❯

Head of Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/… AI business looking for a Head of Global Support to lead and scale their international support function. The Opportunity: This is your chance to join a fast-scaling AI-driven software company that's transforming the way enterprises operate. Backed by major investors and used by … some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: Own the vision, strategy, and execution of a 24/7 customer support function More ❯

Head of Institutional Support Apply locations London Heidelberg Time type Full time Posted on Posted 2 Days Ago Time left to apply End Date: May 12, 2025 (11 days left to apply) Job requisition id JR102703 Job Title Head of Institutional Support (m/… Group Springer Nature opens the doors to discovery for researchers, educators, clinicians, and other professionals. Our brands and imprints have been a trusted source of knowledge for over 180 years, reaching millions worldwide. We are committed to ensuring that fundamental knowledge is accessible, verifiable, and usable, to improve outcomes … Center (SNCS) supports customer service, fulfilment, logistics, and customer experience management for Springer Nature's businesses, including research and professional publishing divisions. The Institutional Support team provides 24/7 front-line support for institutional customers and products such as academic and corporate libraries, licensed platforms, and transformative More ❯

Job Specification: Head of IT Support Company: Global Payments Business (~250 Employees) Location: Manchester About the Role We are seeking an experienced Head of IT Support to lead our clients global IT support function for a fast-growing payments business. The ideal candidate … will have a strong background in managing IT support in a mid-sized company (~250 employees) and will be responsible for ensuring seamless IT operations across a globally distributed, BYOD (Bring Your Own Device) environment with a heavy reliance on Microsoft 365 (O365) . This role requires a hands … on leader who can balance strategic oversight with day-to-day support operations, ensuring high service levels, security compliance, and a great employee experience. Key Responsibilities IT Support & Operations Leadership Oversee the global IT support function, ensuring high-quality, responsive service for a distributed workforce . Manage More ❯

Are you passionate about technical leadership? If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology. We're on the lookout … for Head of Technical Support for a global technical support team to foster a culture focused on customer obsession and excellence. Deliver exceptional support experiences that enhance customer satisfaction and loyalty. What your responsibilities will include: Take charge of daily operations, ensuring SLAs, KPIs … and quality standards are met, while continuously refining support processes for greater efficiency and impact. Use tools like Zendesk, Jira, Klaus, and Workforce Management to streamline workflows and drive results. Leverage data and analytics to uncover trends, measure performance, and make informed decisions that optimize support operations. Harness More ❯

About The Role Head of Labour Group Office and Leader's Political Support Officer An exciting opportunity has arisen for a new Head of the Labour Group Office and Leader's Political Support Officer. The successful candidate will have proven experience of working … with senior politicians in a public sector organisation, helping to develop policy and deliver strategic objectives. The successful candidate will have extensive knowledge of the issues facing local government and the political landscape nationally. They will be able to support elected members and senior Council officers and will … have a collaborative and value driven approach to the role and manage a small team of officers to help deliver this support. This is a permanent role, working full time. Remote and flexible working will be possible but the work will largely be based at the Town Hall in More ❯