Performance Lead – Booking Assistance
- Location
- Greater London, England, United Kingdom
with our growth and satisfaction goals. The ideal candidate is a data-driven problem solver skilled at turning operational analytics into actionable insights and product improvements. You will analyse conversion funnels, identify drop-off causes, and partner with Service Excellence, Product, Tech, and Data teams to reduce booking … accountability, execute targeted performance improvement plans, and elevate frontline agent capabilities. Diagnose Root Causes: Conduct deep-dive analyses to isolate key conversion blockers across product features, operational processes, supply availability, pricing, and agent execution. Optimize Customer Journeys: Translate frontline customer insights into concrete improvement initiatives, collaborating cross-functionally with ...