london, south east england, united kingdom Hybrid / WFH Options
Boston Consulting Group
be working on the user experience for employees. You’ll be responsible for the creation and testing of service design blueprints research, and the analysis of employee needs and sentiment. We are seeking a highly creative and experienced Service Designer to join our dynamic cross-functional team. The ideal … design blueprints and guidelines to ensure consistency across services and to achieve BCG’s strategic goals. Utilize journey mapping, needs and sentimentanalysis, quant measurement and other tools, methods, or processes to understand and define end-to-end UX. Align with the CoE Value Measurement framework to … capture and track service quality, efficiency and advocacy. User Research & Analysis: Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points. Analyze user feedback and usage data to inform design decisions. Create meaningful and actionable insights into our employees’ behaviors, needs, expectations, and pain points. More ❯
San Francisco, California, United States Hybrid / WFH Options
esrhealthcare
End ML Pipeline: Architect, train, and deploy machine learning pipelines for NLP and multimodal AI solutions. Conduct data preprocessing, feature engineering, and exploratory data analysis for training datasets. Optimize embeddings for semantic search and document retrieval tasks. Model Deployment & Optimization: Deploy ML models in production environments using cloud platforms … as Fast API. Experience with SQL and NoSQL database/store (Postgres, DynamoDB, Opensearch etc.) Knowledge of NLP techniques such as sentimentanalysis, topic modeling, or summarization tasks. Familiarity with serverless architectures (e.g., AWS Lambda) or ECS for scalable ML deployment. Bachelors or Masters degree in Computer More ❯
to build extensible systems that provide compounding value over time. You'll: Build the initial sentiment and topic classification models for review analysis Develop merchant benchmarking methodology across various industry categories Create data pipelines that integrate with our existing systems Implement efficient ETL processes to ensure data … data science roles Strong programming skills in Python and SQL Experience building NLP/ML models, particularly for text classification or sentimentanalysis Background in developing data pipelines and ETL processes Proven ability to translate complex data models into business insights Experience working with large datasets (preferably … to collaborate with product and design teams Nice-to-Haves Experience with e-commerce platforms, especially Shopify Background in trust metrics or customer experience analysis Knowledge of dashboard design and data visualization best practices Experience with cloud-based data infrastructure (AWS) Familiarity with modern data stack tools (Airflow, dbt More ❯
Chantilly, Virginia, United States Hybrid / WFH Options
Gridiron IT Solutions
Transformers, or LangChain. Experience in fine-tuning, model evaluation, and prompt engineering. Strong understanding of NLP techniques including text classification, summarization, sentimentanalysis, and dialogue systems. Experience building and deploying ML models in cloud environments (AWS, Azure, GCP). Clearance Applicants selected will be subject to a More ❯
ability to effectively collaborate with cross-functional teams Strong problem-solving and decision-making abilities Knowledge of agile project management methodologies Experience with data analysis and reporting Ability to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree … Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. SentimentAnalysis: Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring More ❯
secure their renewal and hit retention targets Amplify Customer Loyalty : Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master SentimentAnalysis : Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision-makers, fostering enduring relationships. Empower Customer Advocacy More ❯
on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentimentanalysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology used. This will ensure … The ideal person will have: Strong experience in building Machine Learning models and applying Data Science techniques using python. Strong data manipulation and statistical analysis experience gained through experience working in various industries. Be able to provide clear and tangible examples of time when your insights and analysisMore ❯
data science roles Strong programming skills in Python and SQL Experience building NLP/ML models, particularly for text classification or sentimentanalysis Background in developing data pipelines and ETL processes Proven ability to translate complex data models into business insights Experience working with large datasets (preferably More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
Airtime
Airtime’s AI/ML strategy Design, build, and optimise NLP models for applications such as natural language search and analytics, chatbots, and sentiment analysis. Develop and integrate personalisation algorithms for tailored product and service recommendations and predictive analytics, across all customer touch points. Implement MLOps best-practice … Expertise in personalisation techniques (recommendation systems, user segmentation, dynamic pricing) Experience working with sensitive and business critical data, able to perform behavioural and transactional analysis, and work with propensity models Hands-on experience deploying models in cloud environments (AWS & GCP) Strong understanding of MLOps (model monitoring, CI/CD More ❯
team. The ideal candidate will have a passion for designing intuitive and engaging user experience for digital products and services. Key Responsibilities User Research & Analysis: Conduct qualitative and quantitative user research to understand user needs, behaviors, and pain points. Develop insights that inform and evaluate design recommendations, ensuring they … ll Bring Experience: Minimum of 7 years of commercial experience in Research & Design preferably in a large, global enterprise. Proven experience in research and analysis to create actionable insights. Expertise in user research methodologies, data-informed design, and customer experience strategy. Practical knowledge of iterative design methods and processes … and evaluative research, including surveys, interviews and usability testing using tools such as Dovetail, Maze and Expertise in user journey mapping, needs and sentiment analysis. Proficiency in design and prototyping tools such as Figma and Adobe Suite. Strong understanding of user-centered design principles and methodologies. Strong communication More ❯