Customer Operations Manager
- Hiring Organisation
- Orbit Mobile
- Location
- London, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
years. Key Responsibilities Support Operations and Customer Experience Lead our 24/7 global customer support operation, including ticket handling, live chat, email, and social channels. Use Freshdesk as the core tool for support, ensuring it is set up for efficiency, reporting, and scale. Build and manage internal … playbook, run the reports, talk to customers, and build the processes. Experience with automation tools and a deep understanding of customer workflow design. Excellent communication and stakeholder management skills, especially when handling cross-functional issues. Grit, resilience, and a growth mindset. This is a high-effort, high-reward role. ...