2nd Line Support
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- North Yorkshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £32,000 - £35,000 per annum
environment. You'll act as an escalation point for complex technical issues, delivering excellent customer service while supporting users across multiple locations. Key Skills & Experience: 2+ years' experience in a 2nd Line/Tier 2 Service Desk role Strong knowledge of Microsoft 365, Windows 11, Active Directory, Azure … devices and peripherals Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Experience working with ITSM tools and SLA-driven environments Excellent troubleshooting, communication and customer service skills What you need to do now If you're interested in this role, click 'apply now' to forward ...