2nd Line Support Job Trends in Basildon

Second Line Support
Essex > Basildon

The median Second Line Support salary in Basildon is £41,500 per year, according to job vacancies posted during the 6 months leading to 27 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Oct 2025
Same period 2024 Same period 2023
Rank 15 - 16
Rank change year-on-year - - +6
Permanent jobs requiring a 2nd Line Support 2 0 1
As % of all permanent jobs in Basildon 2.27% - 1.92%
As % of the Job Titles category 2.44% - 1.92%
Number of salaries quoted 2 0 1
10th Percentile £40,650 - -
25th Percentile £40,875 - -
Median annual salary (50th Percentile) £41,500 - £30,000
Median % change year-on-year - - -11.11%
75th Percentile £41,875 - -
90th Percentile £41,950 - -
Essex median annual salary £32,500 £31,000 £37,500
% change year-on-year +4.84% -17.33% +7.14%

All Permanent IT Job Vacancies
Basildon

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Basildon. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Basildon with a recognized job title 82 33 52
% of permanent jobs with a recognized job title 93.18% 100.00% 100.00%
Number of salaries quoted 45 20 39
10th Percentile £28,100 - £26,250
25th Percentile £30,000 £28,500 £31,250
Median annual salary (50th Percentile) £50,000 £48,250 £39,085
Median % change year-on-year +3.63% +23.45% +11.67%
75th Percentile £65,000 £55,000 £79,375
90th Percentile - £59,125 £155,000
Essex median annual salary £41,000 £55,000 £46,000
% change year-on-year -25.45% +19.57% -3.16%

2nd Line Support
Job Vacancy Trend in Basildon

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in Basildon.

2nd Line Support job vacancy trend in Basildon

2nd Line Support
Salary Trend in Basildon

Salary distribution trend for 2nd Line Support job vacancies in Basildon.

Salary distribution trend for 2nd Line Support job vacancies in Basildon

2nd Line Support Skill Set
Top 22 Co-Occurring Skills & Capabilities in Basildon

For the 6 months to 27 October 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Basildon region featuring 2nd Line Support in the job title.

1 2 (100.00%) Active Directory
1 2 (100.00%) Azure
1 2 (100.00%) Azure Certification
1 2 (100.00%) Customer Service
1 2 (100.00%) DHCP
1 2 (100.00%) DNS
1 2 (100.00%) Entra ID
1 2 (100.00%) ITIL
1 2 (100.00%) ITIL Foundation Certificate
1 2 (100.00%) Microsoft
1 2 (100.00%) Microsoft 365
1 2 (100.00%) Microsoft Exchange
1 2 (100.00%) Microsoft Intune
1 2 (100.00%) Remote Monitoring and Management
1 2 (100.00%) Service Delivery
1 2 (100.00%) SharePoint
1 2 (100.00%) TCP/IP
1 2 (100.00%) Technical Leadership
1 2 (100.00%) VPN
1 2 (100.00%) Windows
1 2 (100.00%) Windows 10
1 2 (100.00%) Windows Server

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in Basildon by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (100.00%) Microsoft Exchange
1 2 (100.00%) SharePoint
Cloud Services
1 2 (100.00%) Azure
1 2 (100.00%) Entra ID
1 2 (100.00%) Microsoft 365
Communications & Networking
1 2 (100.00%) DHCP
1 2 (100.00%) DNS
1 2 (100.00%) TCP/IP
1 2 (100.00%) VPN
General
1 2 (100.00%) Social Skills
Operating Systems
1 2 (100.00%) Windows
1 2 (100.00%) Windows 10
1 2 (100.00%) Windows Server
Processes & Methodologies
1 2 (100.00%) Customer Service
1 2 (100.00%) ITIL
1 2 (100.00%) Remote Monitoring and Management
1 2 (100.00%) Service Delivery
1 2 (100.00%) Technical Leadership
Qualifications
1 2 (100.00%) Azure Certification
1 2 (100.00%) ITIL Foundation Certificate
System Software
1 2 (100.00%) Active Directory
Systems Management
1 2 (100.00%) Microsoft Intune
Vendors
1 2 (100.00%) Microsoft