Period
to 16 January 2018

The median annual salary for a 2nd Line Support was £40,000 in advertised job vacancies in Essex during the 6 months to 16 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 106 123 129
Rank change year-on-year +17 +6 -12
Permanent jobs requiring a 2nd Line Support 9 7 26
As % of all permanent IT jobs advertised in Essex 0.65% 0.37% 1.00%
As % of the Job Titles category 0.68% 0.39% 1.04%
Number of salaries quoted 9 7 22
Essex median annual salary £40,000 £34,750 £27,500
Median salary % change year-on-year +15.11% +26.36% -5.17%
10th Percentile £23,950 £20,800 £21,325
90th Percentile £47,500 £40,000 £39,975
East of England median annual salary £26,000 £26,000 £27,000
% change year-on-year - -3.70% +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Essex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Essex
Permanent vacancies in Essex with a recognized job title 1,330 1,791 2,495
% of permanent IT jobs with a recognized job title 96.45% 93.52% 95.52%
Number of salaries quoted 1,144 1,335 1,858
Essex median annual salary £45,000 £45,500 £40,000
Median salary % change year-on-year -1.10% +13.75% -8.57%
10th Percentile £23,750 £27,500 £22,500
90th Percentile £70,000 £70,000 £65,000
East of England median annual salary £45,750 £45,000 £44,500
% change year-on-year +1.67% +1.12% +4.71%

2nd Line Support
Job Vacancy Trend in Essex

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Essex.

Job vacancy trend for 2nd Line Support in Essex

2nd Line Support
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Essex.

Salary trend for 2nd Line Support in Essex

2nd Line Support
Salary Histogram in Essex

The salary distribution of IT jobs citing 2nd Line Support in Essex over the 6 months to 16 January 2018.

Salary histogram for 2nd Line Support in Essex

2nd Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Essex region over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chelmsford +2 1 £25,000 -37.50%
Dunmow - 1 £20,500 -
Brentwood - 1 £27,500 -
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Essex

For the 6 months to 16 January 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Essex region featuring 2nd Line Support in the job title.

1 6 (66.67%) SQL
2 4 (44.44%) SQL Server
2 4 (44.44%) Windows
3 3 (33.33%) Microsoft Excel
3 3 (33.33%) Office 365
4 2 (22.22%) Microsoft Azure
4 2 (22.22%) Windows Server
5 1 (11.11%) Veeam
5 1 (11.11%) Microsoft Office
5 1 (11.11%) ITIL
5 1 (11.11%) MCP
5 1 (11.11%) MS Exchange
5 1 (11.11%) VoIP
5 1 (11.11%) VPN
5 1 (11.11%) Microsoft
5 1 (11.11%) ITIL Certification
5 1 (11.11%) Symantec
5 1 (11.11%) Blackberry
5 1 (11.11%) Blackberry Enterprise Server
5 1 (11.11%) Back Office
5 1 (11.11%) IPsec
5 1 (11.11%) Migration
5 1 (11.11%) Handset
5 1 (11.11%) VMware
5 1 (11.11%) Mitel
5 1 (11.11%) SQL Server 2005
5 1 (11.11%) VLAN
5 1 (11.11%) Exchange Server 2007
5 1 (11.11%) PowerShell
5 1 (11.11%) Android

2nd Line Support Skill Set
Co-occurring IT Skills in Essex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (11.11%) Blackberry Enterprise Server
1 1 (11.11%) Exchange Server 2007
1 1 (11.11%) MS Exchange
Applications
1 3 (33.33%) Microsoft Excel
2 1 (11.11%) Microsoft Office
Cloud Services
1 3 (33.33%) Office 365
2 2 (22.22%) Microsoft Azure
3 1 (11.11%) Amazon AWS
Communications & Networking
1 1 (11.11%) IPsec
1 1 (11.11%) VLAN
1 1 (11.11%) VoIP
1 1 (11.11%) VPN
Database & Business Intelligence
1 4 (44.44%) SQL Server
2 1 (11.11%) SQL Server 2005
2 1 (11.11%) SQL Server 2012
General
1 1 (11.11%) Back Office
Miscellaneous
1 1 (11.11%) Blackberry
1 1 (11.11%) Driving Licence
1 1 (11.11%) Enterprise Software
1 1 (11.11%) Handset
Operating Systems
1 4 (44.44%) Windows
2 2 (22.22%) Windows Server
3 1 (11.11%) Android
3 1 (11.11%) Windows 8
3 1 (11.11%) Windows Server 2008
Processes & Methodologies
1 1 (11.11%) ITIL
1 1 (11.11%) Migration
Programming Languages
1 6 (66.67%) SQL
2 1 (11.11%) PowerShell
Qualifications
1 1 (11.11%) ITIL Certification
1 1 (11.11%) MCP
Vendors
1 1 (11.11%) Microsoft
1 1 (11.11%) Mitel
1 1 (11.11%) Red Box
1 1 (11.11%) Symantec
1 1 (11.11%) Veeam
1 1 (11.11%) VMware