Period
to 23 July 2017

The median annual salary for a 2nd Line Support was £40,000 in advertised job vacancies in Essex during the 6 months to 23 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
6 months to
23 Jul 2017
Same period 2016 Same period 2015
Rank 122 115 127
Rank change year-on-year -7 +12 -31
Permanent jobs requiring a 2nd Line Support 14 24 22
As % of all permanent IT jobs advertised in Essex 0.73% 1.14% 0.87%
As % of the Job Titles category 0.77% 1.19% 0.90%
Number of salaries quoted 9 28 21
Essex median annual salary £40,000 £35,500 £23,000
Median salary % change year-on-year +12.68% +54.35% -8.00%
10th Percentile £28,100 £22,100 £20,000
90th Percentile £45,000 £48,750 £32,250
East of England median annual salary £27,500 £26,500 £26,000
% change year-on-year +3.77% +1.92% +4.00%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Essex. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Essex
Permanent job vacancies with a job title containing a recognized job role 1819 2014 2439
As % of all permanent IT job vacancies advertised in Essex 95.24% 95.41% 96.75%
Number of salaries quoted 1469 1620 1928
Essex median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -11.11%
10th Percentile £26,000 £22,725 £23,500
90th Percentile £65,000 £63,750 £65,000
East of England median annual salary £45,000 £44,500 £42,500
% change year-on-year +1.12% +4.71% +6.05%

2nd Line Support
Job Vacancy Trend in Essex

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Essex.

Job vacancy trend for 2nd Line Support in Essex

2nd Line Support
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Essex.

Salary trend for 2nd Line Support in Essex

2nd Line Support
Salary Histogram in Essex

The salary distribution of IT jobs citing 2nd Line Support in Essex over the 6 months to 23 July 2017.

Salary histogram for 2nd Line Support in Essex

2nd Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Essex region over the 6 months to 23 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Harlow - 6 £29,000 -
Chelmsford -19 2 £40,000 +15.94%
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Essex

For the 6 months to 23 July 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Essex region featuring 2nd Line Support in the job title.

1 9 (64.29%) Windows
2 8 (57.14%) Active Directory
3 7 (50.00%) ITIL
3 7 (50.00%) Finance
4 6 (42.86%) Microsoft
4 6 (42.86%) ITIL Certification
5 5 (35.71%) Apple
5 5 (35.71%) Blackberry
5 5 (35.71%) Blackberry Enterprise Server
5 5 (35.71%) HP
5 5 (35.71%) Dell
5 5 (35.71%) SQL
5 5 (35.71%) Microsoft Office
5 5 (35.71%) SLA
5 5 (35.71%) Legal
5 5 (35.71%) Android
5 5 (35.71%) Windows 7
6 4 (28.57%) Windows Server
7 3 (21.43%) VMware
7 3 (21.43%) TCP/IP
7 3 (21.43%) DNS
7 3 (21.43%) Mitel
8 2 (14.29%) VB
8 2 (14.29%) Change Management
9 1 (7.14%) Management Information System
9 1 (7.14%) Service Delivery
9 1 (7.14%) XenApp
9 1 (7.14%) SQL Server
9 1 (7.14%) MCP
9 1 (7.14%) Citrix

2nd Line Support Skill Set
Co-occurring IT Skills in Essex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (35.71%) Blackberry Enterprise Server
Applications
1 5 (35.71%) Microsoft Office
Communications & Networking
1 3 (21.43%) DNS
1 3 (21.43%) TCP/IP
Database & Business Intelligence
1 1 (7.14%) SQL Server
General
1 7 (50.00%) Finance
2 5 (35.71%) Legal
Miscellaneous
1 5 (35.71%) Blackberry
2 1 (7.14%) Analytical Skills
2 1 (7.14%) Management Information System
Operating Systems
1 9 (64.29%) Windows
2 5 (35.71%) Android
2 5 (35.71%) Windows 7
3 4 (28.57%) Windows Server
Processes & Methodologies
1 7 (50.00%) ITIL
2 2 (14.29%) Change Management
3 1 (7.14%) Problem Management
3 1 (7.14%) Service Delivery
Programming Languages
1 5 (35.71%) SQL
2 2 (14.29%) VB
Qualifications
1 6 (42.86%) ITIL Certification
2 1 (7.14%) MCP
Quality Assurance & Compliance
1 5 (35.71%) SLA
System Software
1 8 (57.14%) Active Directory
2 1 (7.14%) XenApp
Vendors
1 6 (42.86%) Microsoft
2 5 (35.71%) Apple
2 5 (35.71%) Dell
2 5 (35.71%) HP
3 3 (21.43%) Mitel
3 3 (21.43%) VMware
4 1 (7.14%) Citrix
Basildon, Essex
H&R Talent
Salary: From £20,000 to £26,000 per annum
Posted: 2 days ago