2nd Line Support Jobs in Essex

Second Line Support
East of England > Essex

The median Second Line Support salary in Essex is £30,000 per year, according to job vacancies posted during the 6 months leading to 12 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 May 2025
Same period 2024 Same period 2023
Rank 44 52 65
Rank change year-on-year +8 +13 +23
Permanent jobs requiring a 2nd Line Support 8 23 18
As % of all permanent jobs advertised in Essex 1.79% 2.63% 2.13%
As % of the Job Titles category 2.10% 2.79% 2.68%
Number of salaries quoted 8 21 18
10th Percentile - - £26,250
25th Percentile £27,000 £26,250 £30,125
Median annual salary (50th Percentile) £30,000 £35,000 £35,000
Median % change year-on-year -14.29% - +32.08%
75th Percentile £32,500 £40,000 -
90th Percentile - - -
East of England median annual salary £30,000 £31,000 £32,500
% change year-on-year -3.23% -4.62% -

All Permanent IT Job Vacancies
Essex

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Essex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Essex with a recognized job title 381 824 672
% of permanent jobs with a recognized job title 85.43% 94.28% 79.43%
Number of salaries quoted 211 674 375
10th Percentile £24,990 £25,759 £26,250
25th Percentile £29,125 £30,000 £35,000
Median annual salary (50th Percentile) £45,000 £45,000 £47,480
Median % change year-on-year - -5.22% -0.04%
75th Percentile £65,000 £61,163 £67,500
90th Percentile £83,750 £75,000 £80,000
East of England median annual salary £50,967 £47,500 £55,000
% change year-on-year +7.30% -13.64% +10.00%

2nd Line Support
Job Vacancy Trend in Essex

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Essex.

Job vacancy trend for 2nd Line Support in Essex

2nd Line Support
Salary Trend in Essex

3-month moving average salary quoted in jobs citing 2nd Line Support in Essex.

Salary trend for 2nd Line Support in Essex

2nd Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Essex region over the 6 months to 12 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Epping - 3 £28,000 -
2nd Line Support
East of England

2nd Line Support Skill Set
Top 29 Co-occurring Skills and Capabilities in Essex

For the 6 months to 12 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Essex region featuring 2nd Line Support in the job title.

1 8 (100.00%) ITIL
1 8 (100.00%) Windows
1 8 (100.00%) Microsoft 365
1 8 (100.00%) Social Skills
2 5 (62.50%) Firewall
2 5 (62.50%) ITSM
2 5 (62.50%) Palo Alto
2 5 (62.50%) Windows Server
2 5 (62.50%) Problem-Solving
2 5 (62.50%) Proactive Maintenance
2 5 (62.50%) Microsoft Intune
2 5 (62.50%) Analytical Skills
2 5 (62.50%) OneDrive
2 5 (62.50%) Entra ID
2 5 (62.50%) VLAN
2 5 (62.50%) WatchGuard
2 5 (62.50%) Hyper-V
2 5 (62.50%) Azure
2 5 (62.50%) SharePoint
2 5 (62.50%) LAN
2 5 (62.50%) WAN
2 5 (62.50%) VPN
2 5 (62.50%) Microsoft
2 5 (62.50%) Active Directory
2 5 (62.50%) Microsoft Certification
3 3 (37.50%) Service Delivery
3 3 (37.50%) Ticket Management
3 3 (37.50%) Innovative Thinking
3 3 (37.50%) Data Management

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Essex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (62.50%) SharePoint
Cloud Services
1 8 (100.00%) Microsoft 365
2 5 (62.50%) Azure
2 5 (62.50%) Entra ID
2 5 (62.50%) OneDrive
Communications & Networking
1 5 (62.50%) Firewall
1 5 (62.50%) LAN
1 5 (62.50%) VLAN
1 5 (62.50%) VPN
1 5 (62.50%) WAN
General
1 8 (100.00%) Social Skills
2 5 (62.50%) Analytical Skills
Operating Systems
1 8 (100.00%) Windows
2 5 (62.50%) Windows Server
Processes & Methodologies
1 8 (100.00%) ITIL
2 5 (62.50%) ITSM
2 5 (62.50%) Proactive Maintenance
2 5 (62.50%) Problem-Solving
3 3 (37.50%) Data Management
3 3 (37.50%) Innovative Thinking
3 3 (37.50%) Service Delivery
3 3 (37.50%) Ticket Management
Qualifications
1 5 (62.50%) Microsoft Certification
System Software
1 5 (62.50%) Active Directory
1 5 (62.50%) Hyper-V
Systems Management
1 5 (62.50%) Microsoft Intune
Vendors
1 5 (62.50%) Microsoft
1 5 (62.50%) Palo Alto
1 5 (62.50%) WatchGuard