2nd Line Support Jobs in Essex

Second Line Support
East of England > Essex

The median Second Line Support salary in Essex is £35,000 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 49 69 88
Rank change year-on-year +20 +19 -24
Permanent jobs requiring a 2nd Line Support 23 19 15
As % of all permanent jobs advertised in Essex 2.64% 2.22% 1.54%
As % of the Job Titles category 2.80% 2.81% 1.65%
Number of salaries quoted 21 19 15
10th Percentile - £26,250 £21,750
25th Percentile £26,250 £29,750 £23,234
Median annual salary (50th Percentile) £35,000 £35,000 £26,500
Median % change year-on-year - +32.08% -13.11%
75th Percentile £40,000 - £33,696
90th Percentile - - £35,000
East of England median annual salary £31,000 £32,500 £32,500
% change year-on-year -4.62% - +21.50%

All Permanent IT Job Vacancies
Essex

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Essex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Essex with a recognized job title 821 677 907
% of permanent jobs with a recognized job title 94.15% 79.27% 92.93%
Number of salaries quoted 670 377 449
10th Percentile £25,759 £26,250 £26,250
25th Percentile £30,000 £35,000 £36,250
Median annual salary (50th Percentile) £45,000 £47,500 £47,500
Median % change year-on-year -5.26% - -
75th Percentile £61,250 £67,500 £65,000
90th Percentile £75,000 £80,000 £77,750
East of England median annual salary £47,500 £55,000 £50,000
% change year-on-year -13.64% +10.00% -

2nd Line Support
Job Vacancy Trend in Essex

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Essex.

Job vacancy trend for 2nd Line Support in Essex

2nd Line Support
Salary Trend in Essex

3-month moving average salary quoted in jobs citing 2nd Line Support in Essex.

Salary trend for 2nd Line Support in Essex

2nd Line Support
Salary Histogram in Essex

Salary distribution for jobs citing 2nd Line Support in Essex over the 6 months to 5 May 2024.

Salary histogram for 2nd Line Support in Essex

2nd Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Essex region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Brentwood - 8 £40,000 -
Chelmsford +7 7 £35,000 -6.67%
Billericay - 4 £27,500 -
Basildon -13 1 £30,000 -11.11%
Harlow - 1 £39,000 -
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Essex

For the 6 months to 5 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Essex region featuring 2nd Line Support in the job title.

1 19 (82.61%) Microsoft
2 16 (69.57%) Microsoft 365
3 13 (56.52%) Windows 10
3 13 (56.52%) Windows
4 12 (52.17%) Microsoft Office
5 11 (47.83%) Active Directory
6 10 (43.48%) Time Management
7 9 (39.13%) VMware
7 9 (39.13%) SharePoint
7 9 (39.13%) Microsoft Exchange
7 9 (39.13%) Customer Service
8 8 (34.78%) Azure
9 7 (30.43%) Social Skills
9 7 (30.43%) TCP/IP
10 6 (26.09%) Firewall
10 6 (26.09%) SLA
11 5 (21.74%) DHCP
11 5 (21.74%) DNS
12 4 (17.39%) Cocoa
12 4 (17.39%) AWS
12 4 (17.39%) Remote Monitoring and Management
12 4 (17.39%) Windows Server
13 2 (8.70%) Hyper-V
13 2 (8.70%) VMware Infrastructure
13 2 (8.70%) Problem-Solving
13 2 (8.70%) Organisational Skills
14 1 (4.35%) Mimecast
14 1 (4.35%) Entra ID
14 1 (4.35%) Aruba
14 1 (4.35%) Microsoft Intune

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Essex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (39.13%) Microsoft Exchange
1 9 (39.13%) SharePoint
Applications
1 12 (52.17%) Microsoft Office
Cloud Services
1 16 (69.57%) Microsoft 365
2 8 (34.78%) Azure
3 4 (17.39%) AWS
4 1 (4.35%) Entra ID
4 1 (4.35%) Mimecast
Communications & Networking
1 7 (30.43%) TCP/IP
2 6 (26.09%) Firewall
3 5 (21.74%) DHCP
3 5 (21.74%) DNS
4 1 (4.35%) VLAN
4 1 (4.35%) VoIP
General
1 7 (30.43%) Social Skills
2 2 (8.70%) Organisational Skills
3 1 (4.35%) Finance
3 1 (4.35%) Legal
Libraries, Frameworks & Software Standards
1 4 (17.39%) Cocoa
Miscellaneous
1 1 (4.35%) Self-Motivation
Operating Systems
1 13 (56.52%) Windows
1 13 (56.52%) Windows 10
2 4 (17.39%) Windows Server
3 1 (4.35%) Windows Server 2008
Processes & Methodologies
1 10 (43.48%) Time Management
2 9 (39.13%) Customer Service
3 4 (17.39%) Remote Monitoring and Management
4 2 (8.70%) Problem-Solving
5 1 (4.35%) Customer-Centric Approach
5 1 (4.35%) Customer-Centricity
5 1 (4.35%) Cybersecurity
5 1 (4.35%) ITIL
5 1 (4.35%) Knowledge Transfer
5 1 (4.35%) Mentoring
5 1 (4.35%) Mobile Device Management
5 1 (4.35%) Server Virtualisation
Qualifications
1 1 (4.35%) Azure Certification
1 1 (4.35%) Microsoft Certification
Quality Assurance & Compliance
1 6 (26.09%) SLA
System Software
1 11 (47.83%) Active Directory
2 2 (8.70%) Hyper-V
2 2 (8.70%) VMware Infrastructure
Systems Management
1 1 (4.35%) Microsoft Intune
1 1 (4.35%) SCCM
Vendors
1 19 (82.61%) Microsoft
2 9 (39.13%) VMware
3 1 (4.35%) Aruba
3 1 (4.35%) N-able
3 1 (4.35%) SonicWALL
3 1 (4.35%) Sophos