Period
to 18 November 2017

The median annual salary for a Technical Support Analyst was £23,000 in advertised job vacancies in Birmingham during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
West Midlands > Birmingham
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 191 201 192
Rank change year-on-year +10 -9 -5
Permanent jobs requiring a Technical Support Analyst 8 8 5
As % of all permanent IT jobs advertised in Birmingham 0.21% 0.17% 0.13%
As % of the Job Titles category 0.22% 0.17% 0.13%
Number of salaries quoted 8 7 2
Birmingham median annual salary £23,000 £37,500 £29,000
Median salary % change year-on-year -38.67% +29.31% +3.57%
10th Percentile £21,250 £21,000 £26,250
90th Percentile £31,150 £38,750 £31,750
West Midlands median annual salary £25,500 £22,000 £26,500
% change year-on-year +15.91% -16.98% -10.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 3684 4591 3852
% of permanent IT jobs with a recognized job title 96.24% 96.41% 97.13%
Number of salaries quoted 2958 3440 3224
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,250 £25,500 £25,500
90th Percentile £65,000 £66,250 £67,500
West Midlands median annual salary £40,000 £40,000 £40,000

Technical Support Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Technical Support Analyst in Birmingham

Technical Support Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in Birmingham.

Salary trend for Technical Support Analyst in Birmingham

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 18 November 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Technical Support Analyst in the job title.

1 8 (100.00%) Windows
2 5 (62.50%) Microsoft
2 5 (62.50%) VMware
2 5 (62.50%) VMware Infrastructure
3 4 (50.00%) XenApp
3 4 (50.00%) Windows 7
3 4 (50.00%) Office 365
3 4 (50.00%) Windows 10
3 4 (50.00%) Microsoft Office
3 4 (50.00%) Citrix
4 3 (37.50%) MS Exchange
4 3 (37.50%) Cisco
4 3 (37.50%) MCP
4 3 (37.50%) Windows Server 2008
5 2 (25.00%) VLAN
5 2 (25.00%) Microsoft Azure
5 2 (25.00%) Fat Client
5 2 (25.00%) SCCM
5 2 (25.00%) XenServer
5 2 (25.00%) XenDesktop
5 2 (25.00%) Windows Server
5 2 (25.00%) BitLocker
5 2 (25.00%) Data Centre
5 2 (25.00%) Virtual Desktop
5 2 (25.00%) Windows 8
5 2 (25.00%) Exchange Server 2010
5 2 (25.00%) Becrypt
5 2 (25.00%) Structured Cabling
5 2 (25.00%) Windows XP
5 2 (25.00%) TCP/IP

Technical Support Analyst Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (37.50%) MS Exchange
2 2 (25.00%) Exchange Server 2010
3 1 (12.50%) Blackberry Enterprise Server
Applications
1 4 (50.00%) Microsoft Office
Cloud Services
1 4 (50.00%) Office 365
2 2 (25.00%) Microsoft Azure
Communications & Networking
1 2 (25.00%) LAN
1 2 (25.00%) SAN
1 2 (25.00%) Structured Cabling
1 2 (25.00%) TCP/IP
1 2 (25.00%) VLAN
1 2 (25.00%) VoIP
2 1 (12.50%) DHCP
2 1 (12.50%) DNS
2 1 (12.50%) Firewall
2 1 (12.50%) FTP
2 1 (12.50%) NAS
2 1 (12.50%) VPN
2 1 (12.50%) Wi-Fi
Miscellaneous
1 2 (25.00%) Data Centre
1 2 (25.00%) Fat Client
1 2 (25.00%) Thin Client
2 1 (12.50%) Blackberry
2 1 (12.50%) Smartphone
Operating Systems
1 8 (100.00%) Windows
2 4 (50.00%) Windows 10
2 4 (50.00%) Windows 7
3 3 (37.50%) Windows Server 2008
4 2 (25.00%) Windows 8
4 2 (25.00%) Windows Server
4 2 (25.00%) Windows Server 2003
4 2 (25.00%) Windows XP
5 1 (12.50%) Mac OS X
5 1 (12.50%) Windows Server 2012
Processes & Methodologies
1 2 (25.00%) Business Intelligence
2 1 (12.50%) ITIL
2 1 (12.50%) Problem Management
2 1 (12.50%) Remediation Plan
2 1 (12.50%) Root Cause Analysis
2 1 (12.50%) Time Management
Qualifications
1 3 (37.50%) MCP
2 2 (25.00%) MCSE
2 2 (25.00%) Microsoft Certification
3 1 (12.50%) MCITP
3 1 (12.50%) MCSA
System Software
1 5 (62.50%) VMware Infrastructure
2 4 (50.00%) XenApp
3 2 (25.00%) Active Directory
3 2 (25.00%) BitLocker
3 2 (25.00%) Virtual Desktop
3 2 (25.00%) XenDesktop
3 2 (25.00%) XenServer
4 1 (12.50%) Hyper-V
4 1 (12.50%) Microsoft Virtual Server
4 1 (12.50%) Virtual Servers
Systems Management
1 2 (25.00%) SCCM
2 1 (12.50%) Backup Exec
Vendors
1 5 (62.50%) Microsoft
1 5 (62.50%) VMware
2 4 (50.00%) Citrix
3 3 (37.50%) Cisco
4 2 (25.00%) Becrypt
4 2 (25.00%) Wyse
5 1 (12.50%) Apple
5 1 (12.50%) EMC
5 1 (12.50%) NetApp
5 1 (12.50%) Veeam