The median annual salary for a Technical Support Analyst was £31,000 in advertised job vacancies in the West Midlands during the 3 months to 26 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
England / West Midlands
3 months to
26 Apr 2017
Same period 2016 Same period 2015
Rank 201 222 214
Rank change year-on-year +21 -8  
Permanent jobs requiring a Technical Support Analyst 16 13 13
As % of all permanent IT jobs advertised in the West Midlands 0.33% 0.21% 0.25%
As % of the Job Titles category 0.34% 0.22% 0.25%
Number of salaries quoted 16 13 12
Median salary £31,000 £35,000 £26,250
Median salary % change year-on-year -11.42% +33.33%  
90% offered a salary of more than £20,000 £25,000 £23,500
10% offered a salary of more than £40,000 £35,000 £34,750
UK excluding London median salary £27,500 £27,500 £26,000
% change year-on-year - +5.76%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4756 6030 5130
As % of all permanent IT job vacancies advertised in the West Midlands 97.16% 96.20% 96.96%
Number of salaries quoted 4001 4810 4355
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Technical Support Analyst
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in the West Midlands

Technical Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in the West Midlands.

Salary trend for Technical Support Analyst in the West Midlands

Technical Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Technical Support Analyst in the West Midlands over the 3 months to 26 April 2017.

Salary histogram for Technical Support Analyst in the West Midlands

Technical Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the West Midlands region over the 3 months to 26 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +36 7 £40,000 +60.00% 1
Solihull -14 4 £21,250 -15.00% 3
Worcestershire - 3 £31,000 -
Coventry - 1 £19,000 -
Shropshire - 1 £30,000 -
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 26 April 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support Analyst in the job title.

1 19 (79.17%) Windows
2 17 (70.83%) Microsoft
3 12 (50.00%) Load Balancing
4 10 (41.67%) Windows Server
5 9 (37.50%) Windows Server 2008
5 9 (37.50%) Windows Server 2012
5 9 (37.50%) SQL Server
6 8 (33.33%) IIS
6 8 (33.33%) Finance
6 8 (33.33%) VMware
6 8 (33.33%) Clustering
6 8 (33.33%) Server Building
6 8 (33.33%) Microsoft Clustering
7 7 (29.17%) VMware Infrastructure
8 6 (25.00%) SQL Server 2008
8 6 (25.00%) SQL Server 2012
8 6 (25.00%) SQL Server 2014
9 5 (20.83%) Firewall
9 5 (20.83%) Linux
9 5 (20.83%) Active Directory
10 4 (16.67%) MS Exchange
10 4 (16.67%) Analytical Skills
10 4 (16.67%) Customer Requirements
10 4 (16.67%) Hyper-V
11 3 (12.50%) ISO/IEC 27001
11 3 (12.50%) Degree
11 3 (12.50%) BS25999
11 3 (12.50%) Bash Shell
11 3 (12.50%) EqualLogic
11 3 (12.50%) Enterprise Storage

Technical Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (33.33%) IIS
2 4 (16.67%) MS Exchange
Applications
1 1 (4.17%) Microsoft Office
Cloud Services
1 3 (12.50%) Amazon AWS
Communications & Networking
1 5 (20.83%) Firewall
2 3 (12.50%) Internet
2 3 (12.50%) LAN
2 3 (12.50%) WAN
3 2 (8.33%) SSL
3 2 (8.33%) TCP/IP
4 1 (4.17%) IPv4
4 1 (4.17%) IPv6
4 1 (4.17%) LDAP
4 1 (4.17%) OSPF
4 1 (4.17%) RIP
4 1 (4.17%) VoIP
4 1 (4.17%) VPN
Database & Business Intelligence
1 9 (37.50%) SQL Server
2 6 (25.00%) SQL Server 2008
2 6 (25.00%) SQL Server 2012
2 6 (25.00%) SQL Server 2014
3 3 (12.50%) MongoDB
3 3 (12.50%) Oracle Database
General
1 8 (33.33%) Finance
2 3 (12.50%) Retail
3 1 (4.17%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (12.50%) Web Services
Miscellaneous
1 8 (33.33%) Clustering
2 4 (16.67%) Analytical Skills
3 3 (12.50%) Enterprise Storage
4 1 (4.17%) Blackberry
4 1 (4.17%) Life Science
4 1 (4.17%) Linux Command Line
4 1 (4.17%) Smartphone
Operating Systems
1 19 (79.17%) Windows
2 10 (41.67%) Windows Server
3 9 (37.50%) Windows Server 2008
3 9 (37.50%) Windows Server 2012
4 5 (20.83%) Linux
5 2 (8.33%) Windows 7
6 1 (4.17%) Fedora
6 1 (4.17%) Mac OS X
6 1 (4.17%) SUSE
6 1 (4.17%) Ubuntu
6 1 (4.17%) Windows 10
6 1 (4.17%) Windows 8
Processes & Methodologies
1 12 (50.00%) Load Balancing
2 8 (33.33%) Server Building
3 4 (16.67%) Customer Requirements
4 2 (8.33%) ERP
5 1 (4.17%) Data Protection
5 1 (4.17%) Data Security
5 1 (4.17%) Information Security
5 1 (4.17%) ITIL
5 1 (4.17%) Kalman Filter
5 1 (4.17%) Multi-Factor Authentication
5 1 (4.17%) Project Management
5 1 (4.17%) Service Delivery
5 1 (4.17%) Two-Factor Authentication
5 1 (4.17%) Wealth Management
Programming Languages
1 3 (12.50%) Bash Shell
1 3 (12.50%) Python
1 3 (12.50%) SQL
Qualifications
1 3 (12.50%) Degree
2 1 (4.17%) DBS Check
2 1 (4.17%) SC Cleared
2 1 (4.17%) Security Cleared
Quality Assurance & Compliance
1 3 (12.50%) BS25999
1 3 (12.50%) ISO/IEC 27001
System Software
1 7 (29.17%) VMware Infrastructure
2 5 (20.83%) Active Directory
3 4 (16.67%) Hyper-V
4 2 (8.33%) XenApp
4 2 (8.33%) XenDesktop
5 1 (4.17%) VMware ESXi
Systems Management
1 8 (33.33%) Microsoft Clustering
2 1 (4.17%) Backup Exec
2 1 (4.17%) Norton AntiVirus
2 1 (4.17%) vCenter Server
Vendors
1 17 (70.83%) Microsoft
2 8 (33.33%) VMware
3 3 (12.50%) Citrix
3 3 (12.50%) Dell
3 3 (12.50%) EqualLogic
3 3 (12.50%) NetApp
3 3 (12.50%) Oracle
4 2 (8.33%) Cisco
5 1 (4.17%) arcserve
5 1 (4.17%) Barracuda Networks
5 1 (4.17%) Intel Security
5 1 (4.17%) Red Hat
5 1 (4.17%) Symantec
5 1 (4.17%) Veritas
Leamington Spa, Warwickshire
ninesharp
Salary: £35000 - £45000 per annum + excellent benefits
Posted: 2 hours ago
Solihull, West Midlands (County)
Burns Sheehan
Salary: £30000.00 - £40000.00 per annum + Flexible Hours
Posted: 21 hours ago
Solihull, West Midlands (County)
Senitor Associates
Salary: £18000 - £25000 per annum + Great Company + Bonus
Posted: 4 days ago
Solihull
Recruitment Revolution Limited
Salary: £18,000 - £22,000 plus shift allowance + Extensive Benefits Package
Posted: 19 days ago