Period
to 19 January 2018

The median annual salary for a Technical Support Analyst was £26,000 in advertised job vacancies in the West Midlands during the 6 months to 19 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
England > West Midlands
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 286 303 305
Rank change year-on-year +17 +2 0
Permanent jobs requiring a Technical Support Analyst 25 27 14
As % of all permanent IT jobs advertised in the West Midlands 0.25% 0.26% 0.13%
As % of the Job Titles category 0.26% 0.27% 0.14%
Number of salaries quoted 23 27 9
West Midlands median annual salary £26,000 £23,500 £26,000
Median salary % change year-on-year +10.64% -9.62% -20.00%
10th Percentile £20,200 £21,000 £20,163
90th Percentile £45,150 £38,750 £33,800
England median annual salary £30,000 £28,500 £28,000
% change year-on-year +5.26% +1.79% -13.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9,511 10,172 10,156
% of permanent IT jobs with a recognized job title 96.71% 96.89% 97.06%
Number of salaries quoted 7,583 8,076 8,519
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,750 £24,750
90th Percentile £65,000 £62,500 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Technical Support Analyst in the West Midlands

Technical Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in the West Midlands.

Salary trend for Technical Support Analyst in the West Midlands

Technical Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Technical Support Analyst in the West Midlands over the 6 months to 19 January 2018.

Salary histogram for Technical Support Analyst in the West Midlands

Technical Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the West Midlands region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +3 10 £22,000 - 2
Shropshire +8 5 £45,000 +69.81%
Warwickshire -1 4 £33,500 -10.67%
Birmingham +17 3 £26,000 -20.00% 1
Coventry - 3 £29,000 -
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 19 January 2018, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support Analyst in the job title.

1 20 (80.00%) Windows
2 17 (68.00%) Microsoft
3 13 (52.00%) SQL Server
4 11 (44.00%) SQL
5 7 (28.00%) Windows Server 2008
5 7 (28.00%) SQL Server 2008
5 7 (28.00%) SQL Server 2012
5 7 (28.00%) Windows Server
6 6 (24.00%) Ticket Management
6 6 (24.00%) Windows Server 2012
6 6 (24.00%) Windows Vista
6 6 (24.00%) SQL Server 2000
6 6 (24.00%) Windows XP
6 6 (24.00%) SQL Server 2005
6 6 (24.00%) Windows Server 2003
7 5 (20.00%) Internet
7 5 (20.00%) CISM
7 5 (20.00%) Stakeholder Management
7 5 (20.00%) VMware
7 5 (20.00%) Agile Software Development
7 5 (20.00%) IIS
7 5 (20.00%) ITIL
7 5 (20.00%) CISSP
7 5 (20.00%) Cybersecurity
7 5 (20.00%) SC Cleared
7 5 (20.00%) Security Cleared
7 5 (20.00%) Data Centre
7 5 (20.00%) CESG Certified Professional
7 5 (20.00%) GDPR
7 5 (20.00%) Cyber Essentials

Technical Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (20.00%) IIS
2 1 (4.00%) Apache
2 1 (4.00%) nginx
2 1 (4.00%) SharePoint
Applications
1 1 (4.00%) Microsoft Office
Cloud Services
1 1 (4.00%) Microsoft Azure
1 1 (4.00%) Office 365
Communications & Networking
1 5 (20.00%) Internet
2 3 (12.00%) DNS
3 2 (8.00%) DHCP
3 2 (8.00%) VPN
4 1 (4.00%) Cisco Nexus
4 1 (4.00%) Fibre Channel
4 1 (4.00%) FTP
4 1 (4.00%) SAN
4 1 (4.00%) TCP/IP
4 1 (4.00%) VoIP
4 1 (4.00%) Wi-Fi
Database & Business Intelligence
1 13 (52.00%) SQL Server
2 7 (28.00%) SQL Server 2008
2 7 (28.00%) SQL Server 2012
3 6 (24.00%) SQL Server 2000
3 6 (24.00%) SQL Server 2005
4 1 (4.00%) SQL Server 2014
Miscellaneous
1 5 (20.00%) Data Centre
2 4 (16.00%) Clustering
3 1 (4.00%) Linux Command Line
3 1 (4.00%) PKI
Operating Systems
1 20 (80.00%) Windows
2 7 (28.00%) Windows Server
2 7 (28.00%) Windows Server 2008
3 6 (24.00%) Windows Server 2003
3 6 (24.00%) Windows Server 2012
3 6 (24.00%) Windows Vista
3 6 (24.00%) Windows XP
4 4 (16.00%) Linux
5 2 (8.00%) Windows 10
6 1 (4.00%) CentOS
6 1 (4.00%) Debian
6 1 (4.00%) Fedora
6 1 (4.00%) Mac OS X
6 1 (4.00%) SUSE
6 1 (4.00%) Ubuntu
Processes & Methodologies
1 6 (24.00%) Ticket Management
2 5 (20.00%) Agile Software Development
2 5 (20.00%) Cybersecurity
2 5 (20.00%) IT Strategy
2 5 (20.00%) ITIL
2 5 (20.00%) Stakeholder Management
3 4 (16.00%) Load Balancing
4 3 (12.00%) Collaborative Working
4 3 (12.00%) Customer Requirements
4 3 (12.00%) Data Security
5 2 (8.00%) Data Protection
5 2 (8.00%) Problem Management
6 1 (4.00%) Change Control
6 1 (4.00%) Continuous Improvement
6 1 (4.00%) Converged Infrastructure
6 1 (4.00%) Data Centre Operations
6 1 (4.00%) Matrix Management
6 1 (4.00%) Remediation Plan
6 1 (4.00%) Root Cause Analysis
6 1 (4.00%) Time Management
Programming Languages
1 11 (44.00%) SQL
2 1 (4.00%) Bash Shell
2 1 (4.00%) PowerShell
Qualifications
1 5 (20.00%) CESG Certified Professional
1 5 (20.00%) CISM
1 5 (20.00%) CISSP
1 5 (20.00%) SC Cleared
1 5 (20.00%) Security Cleared
2 3 (12.00%) Degree
3 1 (4.00%) MCITP
3 1 (4.00%) MCSA
3 1 (4.00%) MCSE
3 1 (4.00%) Microsoft Certification
Quality Assurance & Compliance
1 5 (20.00%) Cyber Essentials
1 5 (20.00%) GDPR
2 1 (4.00%) SLA
System Software
1 4 (16.00%) Active Directory
2 3 (12.00%) VMware Infrastructure
3 1 (4.00%) Microsoft Virtual Server
3 1 (4.00%) Postfix
3 1 (4.00%) Virtual Servers
Systems Management
1 4 (16.00%) Microsoft Clustering
2 2 (8.00%) Control-M
3 1 (4.00%) Backup Exec
3 1 (4.00%) Nagios
3 1 (4.00%) PowerCLI
3 1 (4.00%) SCCM
3 1 (4.00%) Simpana
3 1 (4.00%) WSUS
Vendors
1 17 (68.00%) Microsoft
2 5 (20.00%) VMware
3 2 (8.00%) BMC
3 2 (8.00%) NetApp
4 1 (4.00%) Apple
4 1 (4.00%) Cisco
4 1 (4.00%) CommVault
4 1 (4.00%) EMC
4 1 (4.00%) F5
4 1 (4.00%) IBM
4 1 (4.00%) Nimble Storage
4 1 (4.00%) Red Hat
4 1 (4.00%) SolarWinds
4 1 (4.00%) Veeam