Period
to 22 July 2017

The median annual salary for a Technical Support Analyst was £25,500 in advertised job vacancies in the West Midlands during the 6 months to 22 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
England > West Midlands
6 months to
22 Jul 2017
Same period 2016 Same period 2015
Rank 294 330 309
Rank change year-on-year +36 -21 -47
Permanent jobs requiring a Technical Support Analyst 34 22 25
As % of all permanent IT jobs advertised in the West Midlands 0.34% 0.18% 0.22%
As % of the Job Titles category 0.35% 0.18% 0.23%
Number of salaries quoted 32 20 22
West Midlands median annual salary £25,500 £34,250 £26,250
Median salary % change year-on-year -25.55% +30.48% -4.55%
10th Percentile £19,900 £20,350 £21,250
90th Percentile £42,500 £38,750 £34,875
England median annual salary £27,500 £31,000 £32,500
% change year-on-year -11.29% -4.62% +8.33%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 9791 11899 10827
As % of all permanent IT job vacancies advertised in the West Midlands 96.67% 96.18% 96.42%
Number of salaries quoted 8258 9457 9037
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £25,000 £23,500 £23,000
90th Percentile £61,250 £63,750 £62,500
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Technical Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Technical Support Analyst in the West Midlands

Technical Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in the West Midlands.

Salary trend for Technical Support Analyst in the West Midlands

Technical Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Technical Support Analyst in the West Midlands over the 6 months to 22 July 2017.

Salary histogram for Technical Support Analyst in the West Midlands

Technical Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the West Midlands region over the 6 months to 22 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +29 10 £40,000 +6.67%
Solihull +1 10 £25,500 +2.00% 1
Birmingham +21 6 £23,000 -8.00%
Worcestershire - 3 £31,000 -
Shropshire - 2 £30,000 - 1
Staffordshire +7 1 - -
Coventry - 1 £19,000 -
Halesowen - 1 £25,000 -
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 22 July 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support Analyst in the job title.

1 29 (85.29%) Windows
2 26 (76.47%) Microsoft
3 18 (52.94%) VMware
4 17 (50.00%) VMware Infrastructure
5 13 (38.24%) MS Exchange
6 12 (35.29%) Citrix
7 11 (32.35%) Hyper-V
8 10 (29.41%) Firewall
8 10 (29.41%) Active Directory
9 9 (26.47%) IIS
9 9 (26.47%) Clustering
9 9 (26.47%) Load Balancing
9 9 (26.47%) Microsoft Clustering
10 8 (23.53%) BS25999
10 8 (23.53%) ISO/IEC 20000
10 8 (23.53%) Retail
10 8 (23.53%) ISO/IEC 27001
10 8 (23.53%) Windows Server 2008
10 8 (23.53%) EqualLogic
10 8 (23.53%) Enterprise Storage
10 8 (23.53%) SQL Server
10 8 (23.53%) Dell
10 8 (23.53%) NetApp
11 7 (20.59%) Windows Server 2012
11 7 (20.59%) Windows Server
12 6 (17.65%) Analytical Skills
12 6 (17.65%) XenApp
12 6 (17.65%) Windows 7
12 6 (17.65%) Linux
13 5 (14.71%) LAN

Technical Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (38.24%) MS Exchange
2 9 (26.47%) IIS
3 2 (5.88%) Exchange Server 2010
4 1 (2.94%) Blackberry Enterprise Server
Applications
1 4 (11.76%) Microsoft Office
2 1 (2.94%) Microsoft Project
Cloud Services
1 4 (11.76%) Office 365
2 3 (8.82%) Amazon AWS
3 1 (2.94%) Microsoft Azure
Communications & Networking
1 10 (29.41%) Firewall
2 5 (14.71%) LAN
3 4 (11.76%) Internet
4 3 (8.82%) WAN
5 2 (5.88%) SAN
5 2 (5.88%) SSL
5 2 (5.88%) Structured Cabling
5 2 (5.88%) TCP/IP
5 2 (5.88%) VLAN
5 2 (5.88%) VPN
6 1 (2.94%) NAS
6 1 (2.94%) VoIP
Database & Business Intelligence
1 8 (23.53%) SQL Server
2 5 (14.71%) SQL Server 2012
3 4 (11.76%) SQL Server 2008
3 4 (11.76%) SQL Server 2014
4 3 (8.82%) MongoDB
4 3 (8.82%) Oracle Database
5 1 (2.94%) SQL Server 2000
General
1 8 (23.53%) Retail
2 4 (11.76%) Finance
Libraries, Frameworks & Software Standards
1 3 (8.82%) Web Services
Miscellaneous
1 9 (26.47%) Clustering
2 8 (23.53%) Enterprise Storage
3 6 (17.65%) Analytical Skills
4 2 (5.88%) Fat Client
4 2 (5.88%) Thin Client
5 1 (2.94%) Blackberry
5 1 (2.94%) Data Centre
5 1 (2.94%) Driving Licence
5 1 (2.94%) Smartphone
Operating Systems
1 29 (85.29%) Windows
2 8 (23.53%) Windows Server 2008
3 7 (20.59%) Windows Server
3 7 (20.59%) Windows Server 2012
4 6 (17.65%) Linux
4 6 (17.65%) Windows 7
5 5 (14.71%) Windows 10
6 2 (5.88%) Fedora
6 2 (5.88%) SUSE
6 2 (5.88%) Ubuntu
6 2 (5.88%) Windows 8
6 2 (5.88%) Windows Server 2003
6 2 (5.88%) Windows XP
Processes & Methodologies
1 9 (26.47%) Load Balancing
2 4 (11.76%) Server Building
3 2 (5.88%) Business Intelligence
3 2 (5.88%) Kalman Filter
3 2 (5.88%) Project Management
3 2 (5.88%) Service Delivery
4 1 (2.94%) Agile Software Development
4 1 (2.94%) B2B
4 1 (2.94%) Coaching
4 1 (2.94%) Cybersecurity
4 1 (2.94%) Data Protection
4 1 (2.94%) ERP
4 1 (2.94%) IT Strategy
4 1 (2.94%) ITIL
4 1 (2.94%) Project Planning
4 1 (2.94%) Risk Management
4 1 (2.94%) Stakeholder Management
4 1 (2.94%) Wealth Management
Programming Languages
1 4 (11.76%) SQL
2 3 (8.82%) Bash Shell
2 3 (8.82%) Python
Qualifications
1 3 (8.82%) Degree
1 3 (8.82%) MCP
2 2 (5.88%) Microsoft Certification
2 2 (5.88%) SC Cleared
2 2 (5.88%) Security Cleared
3 1 (2.94%) CESG Certified Professional
3 1 (2.94%) CISM
3 1 (2.94%) CISSP
3 1 (2.94%) DBS Check
3 1 (2.94%) MCSE
Quality Assurance & Compliance
1 8 (23.53%) BS25999
1 8 (23.53%) ISO/IEC 20000
1 8 (23.53%) ISO/IEC 27001
2 1 (2.94%) Cyber Essentials
2 1 (2.94%) GDPR
System Software
1 17 (50.00%) VMware Infrastructure
2 11 (32.35%) Hyper-V
3 10 (29.41%) Active Directory
4 6 (17.65%) XenApp
5 4 (11.76%) XenDesktop
6 2 (5.88%) BitLocker
6 2 (5.88%) Virtual Desktop
6 2 (5.88%) VMware ESXi
6 2 (5.88%) XenServer
Systems Management
1 9 (26.47%) Microsoft Clustering
2 3 (8.82%) Backup Exec
3 2 (5.88%) Norton AntiVirus
3 2 (5.88%) SCCM
3 2 (5.88%) vCenter Server
Vendors
1 26 (76.47%) Microsoft
2 18 (52.94%) VMware
3 12 (35.29%) Citrix
4 8 (23.53%) Dell
4 8 (23.53%) EqualLogic
4 8 (23.53%) NetApp
5 4 (11.76%) Cisco
5 4 (11.76%) Oracle
6 2 (5.88%) arcserve
6 2 (5.88%) Barracuda Networks
6 2 (5.88%) Becrypt
6 2 (5.88%) McAfee
6 2 (5.88%) Red Hat
6 2 (5.88%) Symantec
6 2 (5.88%) Veritas
6 2 (5.88%) Wyse
7 1 (2.94%) Epicor
7 1 (2.94%) Infor
7 1 (2.94%) SAP
7 1 (2.94%) Veeam
Solihull, West Midlands (County)
Senitor Associates
Salary: £18000 - £25000 per annum + Great Company + Bonus
Posted: Yesterday
Telford
RCDTS
Salary: £42,750 - £47,250
Posted: 8 days ago