1st Line Service Desk Analyst Jobs in Burton-upon-Trent

First Line Service Desk Analyst
Staffordshire > Burton-upon-Trent

The median First Line Service Desk Analyst salary in Burton-upon-Trent is £24,000 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 18 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st Line Service Desk Analyst 1 0 0
As % of all permanent jobs advertised in Burton-upon-Trent 1.56% - -
As % of the Job Titles category 1.56% - -
Number of salaries quoted 1 0 0
Median annual salary (50th Percentile) £24,000 - -
Staffordshire median annual salary £24,000 - £20,000
% change year-on-year - - +5.26%

All Permanent IT Job Vacancies
Burton-upon-Trent

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Burton-upon-Trent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Burton-upon-Trent with a recognized job title 64 58 84
% of permanent jobs with a recognized job title 100.00% 98.31% 97.67%
Number of salaries quoted 54 47 84
10th Percentile £28,125 £24,350 £24,000
25th Percentile £51,250 £43,125 £33,250
Median annual salary (50th Percentile) £60,000 £55,000 £42,500
Median % change year-on-year +9.09% +29.41% +44.07%
75th Percentile £63,750 £62,375 £62,500
90th Percentile £100,000 £65,350 £65,000
Staffordshire median annual salary £40,000 £45,000 £42,500
% change year-on-year -11.11% +5.88% +6.25%

1st Line Service Desk Analyst
Job Vacancy Trend in Burton-upon-Trent

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Burton-upon-Trent.

Job vacancy trend for 1st Line Service Desk Analyst in Burton-upon-Trent

1st Line Service Desk Analyst
Salary Trend in Burton-upon-Trent

3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst in Burton-upon-Trent.

Salary trend for 1st Line Service Desk Analyst in Burton-upon-Trent

1st Line Service Desk Analyst Skill Set
Top 15 Co-occurring Skills and Capabilities in Burton-upon-Trent

For the 6 months to 5 May 2024, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Burton-upon-Trent region featuring 1st Line Service Desk Analyst in the job title.

1 1 (100.00%) Windows
1 1 (100.00%) Microsoft Exchange
1 1 (100.00%) SLA
1 1 (100.00%) Active Directory
1 1 (100.00%) Remedy
1 1 (100.00%) Service Management
1 1 (100.00%) ITSM
1 1 (100.00%) Remedy ITSM
1 1 (100.00%) SCCM
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Intune
1 1 (100.00%) Mobile Device Management
1 1 (100.00%) ServiceNow
1 1 (100.00%) Dynamics 365
1 1 (100.00%) Social Skills

1st Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Burton-upon-Trent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (100.00%) Microsoft Exchange
Business Applications
1 1 (100.00%) Remedy ITSM
Cloud Services
1 1 (100.00%) Dynamics 365
1 1 (100.00%) Microsoft 365
General
1 1 (100.00%) Social Skills
Operating Systems
1 1 (100.00%) Windows
Processes & Methodologies
1 1 (100.00%) ITSM
1 1 (100.00%) Mobile Device Management
1 1 (100.00%) Service Management
Quality Assurance & Compliance
1 1 (100.00%) SLA
System Software
1 1 (100.00%) Active Directory
Systems Management
1 1 (100.00%) Microsoft Intune
1 1 (100.00%) SCCM
Vendors
1 1 (100.00%) Remedy
1 1 (100.00%) ServiceNow