Period
to 19 November 2017

The median annual salary for a 1st Line Support was £19,500 in advertised job vacancies in Cardiff during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
South Wales > Cardiff
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 76 94 109
Rank change year-on-year +18 +15 -5
Permanent jobs requiring a 1st Line Support 3 16 7
As % of all permanent IT jobs advertised in Cardiff 0.38% 1.17% 0.44%
As % of the Job Titles category 0.39% 1.19% 0.45%
Number of salaries quoted 3 15 7
Cardiff median annual salary £19,500 £18,500 £19,500
Median salary % change year-on-year +5.41% -5.13% -
10th Percentile £18,750 £16,700 £16,500
90th Percentile £20,250 £26,950 £40,650
South Wales median annual salary £20,625 £18,500 £22,250
% change year-on-year +11.49% -16.85% +20.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cardiff. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cardiff
Permanent vacancies in Cardiff with a recognized job title 778 1341 1550
% of permanent IT jobs with a recognized job title 98.86% 98.31% 98.35%
Number of salaries quoted 695 1212 1323
Cardiff median annual salary £38,500 £35,000 £35,000
Median salary % change year-on-year +10.00% - -
10th Percentile £23,500 £21,775 £22,500
90th Percentile £55,000 £55,000 £53,100
South Wales median annual salary £40,000 £37,500 £36,000
% change year-on-year +6.67% +4.17% +2.86%

1st Line Support
Job Vacancy Trend in Cardiff

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Cardiff.

Job vacancy trend for 1st Line Support in Cardiff

1st Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Cardiff.

Salary trend for 1st Line Support in Cardiff

1st Line Support Skill Set
Top 3 Co-occurring IT Skills in Cardiff

For the 6 months to 19 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region featuring 1st Line Support in the job title.

1 3 (100.00%) ITIL
1 3 (100.00%) ITIL Certification
1 3 (100.00%) Service Management

1st Line Support Skill Set
Co-occurring IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Processes & Methodologies
1 3 (100.00%) ITIL
1 3 (100.00%) Service Management
Qualifications
1 3 (100.00%) ITIL Certification