The median annual salary for a 1st Line Support was £23,000 in advertised job vacancies in Cardiff during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
First Line Support
South Wales / Cardiff
Rank 61 70 -
Rank change year-on-year +9 -  
Permanent jobs requiring a 1st Line Support 7 4 0
As % of all permanent IT jobs advertised in Cardiff 1.25% 0.57% -
As % of the Job Titles category 1.26% 0.59% -
Number of salaries quoted 7 4 0
Median salary £23,000 £22,750 -
Median salary % change year-on-year +1.09% -  
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year +2.43% +2.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Cardiff. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Cardiff
Permanent job vacancies with a job title containing a recognized job role 554 683 634
As % of all permanent IT job vacancies advertised in Cardiff 98.58% 97.99% 97.09%
Number of salaries quoted 502 547 556
Median salary £37,500 £35,500 £35,000
Median salary % change year-on-year +5.63% +1.42%  
90% offered a salary of more than £25,000 £23,000 £24,500
10% offered a salary of more than £52,500 £51,100 £50,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support
Job Vacancy Trend in Cardiff

The job posting trend of jobs advertised in Cardiff that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in Cardiff

1st Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Cardiff.

Salary trend for 1st Line Support in Cardiff

1st Line Support Skill Set
Top 21 Related IT Skills in Cardiff

For the 6 months to 25 March 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region featuring 1st Line Support in the job title.

1 4 (40.00%) Telecoms
1 4 (40.00%) Finance
1 4 (40.00%) Banking
2 2 (20.00%) Incident Management
2 2 (20.00%) Analytical Skills
2 2 (20.00%) Windows
2 2 (20.00%) Cisco
2 2 (20.00%) Microsoft
3 1 (10.00%) CCNA
3 1 (10.00%) Active Directory
3 1 (10.00%) Citrix
3 1 (10.00%) Cisco Certification
3 1 (10.00%) MS Excel
3 1 (10.00%) SLA
3 1 (10.00%) VMware
3 1 (10.00%) Skype for Business
3 1 (10.00%) Mentoring
3 1 (10.00%) Coaching
3 1 (10.00%) Skype
3 1 (10.00%) Resource Management
3 1 (10.00%) ITIL

1st Line Support Skill Set
Top Related IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) Skype for Business
Applications
1 1 (10.00%) MS Excel
Communications & Networking
1 1 (10.00%) Skype
General
1 4 (40.00%) Banking
1 4 (40.00%) Finance
1 4 (40.00%) Telecoms
Miscellaneous
1 2 (20.00%) Analytical Skills
Operating Systems
1 2 (20.00%) Windows
Processes & Methodologies
1 2 (20.00%) Incident Management
2 1 (10.00%) Coaching
2 1 (10.00%) ITIL
2 1 (10.00%) Mentoring
2 1 (10.00%) Resource Management
Qualifications
1 1 (10.00%) CCNA
1 1 (10.00%) Cisco Certification
Quality Assurance & Compliance
1 1 (10.00%) SLA
System Software
1 1 (10.00%) Active Directory
Vendors
1 2 (20.00%) Cisco
1 2 (20.00%) Microsoft
2 1 (10.00%) Citrix
2 1 (10.00%) VMware