Period
to 21 July 2017

The median annual salary for a 3rd Line Support was £35,500 in advertised job vacancies in Cardiff during the 6 months to 21 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
South Wales > Cardiff
6 months to
21 Jul 2017
Same period 2016 Same period 2015
Rank 82 95 92
Rank change year-on-year +13 -3 +6
Permanent jobs requiring a 3rd Line Support 8 13 15
As % of all permanent IT jobs advertised in Cardiff 0.77% 0.94% 1.03%
As % of the Job Titles category 0.78% 0.95% 1.06%
Number of salaries quoted 8 13 14
Cardiff median annual salary £35,500 £27,500 £39,000
Median salary % change year-on-year +29.09% -29.49% +14.71%
10th Percentile £30,875 £26,250 £28,825
90th Percentile £40,300 £31,500 £42,500
South Wales median annual salary £32,500 £27,500 £36,000
% change year-on-year +18.18% -23.61% +2.86%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Cardiff. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Cardiff
Permanent job vacancies with a job title containing a recognized job role 1030 1367 1416
As % of all permanent IT job vacancies advertised in Cardiff 98.56% 98.35% 96.85%
Number of salaries quoted 911 1169 1177
Cardiff median annual salary £40,000 £37,500 £36,000
Median salary % change year-on-year +6.67% +4.17% +2.86%
10th Percentile £23,500 £22,500 £23,955
90th Percentile £57,500 £52,500 £56,250
South Wales median annual salary £40,000 £37,500 £36,779
% change year-on-year +6.67% +1.96% +5.08%

3rd Line Support
Job Vacancy Trend in Cardiff

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in Cardiff.

Job vacancy trend for 3rd Line Support in Cardiff

3rd Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in Cardiff.

Salary trend for 3rd Line Support in Cardiff

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in Cardiff

For the 6 months to 21 July 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region featuring 3rd Line Support in the job title.

1 8 (100.00%) Windows
1 8 (100.00%) VMware
2 7 (87.50%) Windows Server 2012
3 6 (75.00%) Microsoft
4 4 (50.00%) Active Directory
4 4 (50.00%) Windows Server 2003
4 4 (50.00%) ITIL
4 4 (50.00%) Windows Server
5 3 (37.50%) Amazon AWS
5 3 (37.50%) Windows Server 2008
5 3 (37.50%) Cisco
6 2 (25.00%) SLA
6 2 (25.00%) CCNP
6 2 (25.00%) Cisco Certification
6 2 (25.00%) Microsoft Certification
6 2 (25.00%) ITIL Certification
6 2 (25.00%) SAN
6 2 (25.00%) Systems Management Server (SMS)
6 2 (25.00%) Unix
6 2 (25.00%) SQL Server
6 2 (25.00%) IIS
6 2 (25.00%) Linux
6 2 (25.00%) JBoss
6 2 (25.00%) MCSE
6 2 (25.00%) Problem Management
6 2 (25.00%) vSphere
6 2 (25.00%) NAS
6 2 (25.00%) Microsoft Azure
6 2 (25.00%) Data Centre
6 2 (25.00%) Office 365

3rd Line Support Skill Set
Co-occurring IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (25.00%) IIS
1 2 (25.00%) JBoss
2 1 (12.50%) Exchange Server 2007
2 1 (12.50%) Exchange Server 2010
2 1 (12.50%) MS Exchange
Applications
1 1 (12.50%) Chatbot
1 1 (12.50%) Microsoft Office
Cloud Services
1 3 (37.50%) Amazon AWS
2 2 (25.00%) Microsoft Azure
2 2 (25.00%) Office 365
3 1 (12.50%) SaaS
Communications & Networking
1 2 (25.00%) NAS
1 2 (25.00%) SAN
2 1 (12.50%) Firewall
2 1 (12.50%) HTTP
2 1 (12.50%) SSH
2 1 (12.50%) TCP/IP
2 1 (12.50%) VPN
Database & Business Intelligence
1 2 (25.00%) SQL Server
General
1 1 (12.50%) Finance
Libraries, Frameworks & Software Standards
1 2 (25.00%) WebRTC
2 1 (12.50%) Web Services
Miscellaneous
1 2 (25.00%) Data Centre
2 1 (12.50%) Analytical Skills
2 1 (12.50%) Client/Server
Operating Systems
1 8 (100.00%) Windows
2 7 (87.50%) Windows Server 2012
3 4 (50.00%) Windows Server
3 4 (50.00%) Windows Server 2003
4 3 (37.50%) Windows Server 2008
5 2 (25.00%) Linux
5 2 (25.00%) Unix
Processes & Methodologies
1 4 (50.00%) ITIL
2 2 (25.00%) High Availability
2 2 (25.00%) Problem Management
3 1 (12.50%) Web Development
Programming Languages
1 1 (12.50%) Java
1 1 (12.50%) JavaScript
1 1 (12.50%) SQL
Qualifications
1 2 (25.00%) CCNP
1 2 (25.00%) Cisco Certification
1 2 (25.00%) ITIL Certification
1 2 (25.00%) MCSE
1 2 (25.00%) Microsoft Certification
Quality Assurance & Compliance
1 2 (25.00%) SLA
System Software
1 4 (50.00%) Active Directory
2 2 (25.00%) VMware ESXi
2 2 (25.00%) vSphere
3 1 (12.50%) Hyper-V
Systems Management
1 2 (25.00%) Systems Management Server (SMS)
Vendors
1 8 (100.00%) VMware
2 6 (75.00%) Microsoft
3 3 (37.50%) Cisco
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