Period
to 23 November 2017

The median annual salary for a 3rd Line Support was £32,500 in advertised job vacancies in South Wales during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
Wales > South Wales
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 96 119 97
Rank change year-on-year +23 -22 +17
Permanent jobs requiring a 3rd Line Support 13 18 46
As % of all permanent IT jobs advertised in South Wales 0.91% 0.82% 1.90%
As % of the Job Titles category 0.92% 0.84% 1.93%
Number of salaries quoted 13 18 44
South Wales median annual salary £32,500 £30,000 £29,500
Median salary % change year-on-year +8.33% +1.69% -19.18%
10th Percentile £30,500 £26,250 £19,250
90th Percentile £40,800 £42,500 £39,000
Wales median annual salary £32,500 £31,000 £29,500
% change year-on-year +4.84% +5.08% -19.18%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South Wales
Permanent vacancies in South Wales with a recognized job title 1409 2142 2381
% of permanent IT jobs with a recognized job title 98.19% 98.03% 98.31%
Number of salaries quoted 1256 1914 2044
South Wales median annual salary £39,125 £37,500 £36,000
Median salary % change year-on-year +4.33% +4.17% +2.86%
10th Percentile £22,750 £22,500 £22,500
90th Percentile £55,349 £55,250 £53,250
Wales median annual salary £40,000 £37,500 £35,184
% change year-on-year +6.67% +6.58% +0.53%

3rd Line Support
Job Vacancy Trend in South Wales

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for 3rd Line Support in South Wales

3rd Line Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in South Wales.

Salary trend for 3rd Line Support in South Wales

3rd Line Support
Salary Histogram in South Wales

The salary distribution of IT jobs citing 3rd Line Support in South Wales over the 6 months to 23 November 2017.

Salary histogram for 3rd Line Support in South Wales

3rd Line Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South Wales region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +24 6 £38,000 +32.17%
Newport +4 5 £32,000 -20.00%
Bridgend - 2 £30,000 -
3rd Line Support
Wales

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in South Wales

For the 6 months to 23 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region featuring 3rd Line Support in the job title.

1 10 (76.92%) Windows
2 9 (69.23%) SQL Server
3 7 (53.85%) VMware
4 6 (46.15%) Root Cause Analysis
4 6 (46.15%) SQL
4 6 (46.15%) Microsoft Office
4 6 (46.15%) Microsoft
4 6 (46.15%) Active Directory
5 5 (38.46%) CRM
5 5 (38.46%) Visual Studio
5 5 (38.46%) ASP.NET
5 5 (38.46%) .NET
5 5 (38.46%) C#
5 5 (38.46%) ITIL
5 5 (38.46%) Unix
5 5 (38.46%) JBoss
5 5 (38.46%) Amazon AWS
5 5 (38.46%) Mobile App
5 5 (38.46%) Mobile Application Development
5 5 (38.46%) Cisco
5 5 (38.46%) .NET Framework
6 4 (30.77%) Problem Management
6 4 (30.77%) SAN
6 4 (30.77%) Windows Server 2012
6 4 (30.77%) vSphere
6 4 (30.77%) SaaS
6 4 (30.77%) VMware ESXi
6 4 (30.77%) High Availability
6 4 (30.77%) NAS
6 4 (30.77%) Microsoft Azure

3rd Line Support Skill Set
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (38.46%) JBoss
2 4 (30.77%) IIS
3 1 (7.69%) Apache
3 1 (7.69%) SharePoint
Applications
1 6 (46.15%) Microsoft Office
2 1 (7.69%) Chatbot
Cloud Services
1 5 (38.46%) Amazon AWS
2 4 (30.77%) Microsoft Azure
2 4 (30.77%) SaaS
3 1 (7.69%) Office 365
Communications & Networking
1 4 (30.77%) NAS
1 4 (30.77%) SAN
2 3 (23.08%) HTTP
2 3 (23.08%) TCP/IP
3 1 (7.69%) SSH
3 1 (7.69%) VPN
Database & Business Intelligence
1 9 (69.23%) SQL Server
2 1 (7.69%) Oracle Database
Development Applications
1 5 (38.46%) Visual Studio
General
1 1 (7.69%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (38.46%) .NET
1 5 (38.46%) .NET Framework
1 5 (38.46%) ASP.NET
2 2 (15.38%) Web Services
2 2 (15.38%) WebRTC
Miscellaneous
1 5 (38.46%) Mobile App
2 3 (23.08%) Client/Server
3 1 (7.69%) Data Centre
Operating Systems
1 10 (76.92%) Windows
2 5 (38.46%) Unix
3 4 (30.77%) Linux
3 4 (30.77%) Windows Server 2012
4 2 (15.38%) Windows Server
4 2 (15.38%) Windows Server 2003
4 2 (15.38%) Windows Server 2008
Processes & Methodologies
1 6 (46.15%) Root Cause Analysis
2 5 (38.46%) CRM
2 5 (38.46%) ITIL
2 5 (38.46%) Mobile Application Development
3 4 (30.77%) High Availability
3 4 (30.77%) Problem Management
4 3 (23.08%) Web Development
Programming Languages
1 6 (46.15%) SQL
2 5 (38.46%) C#
3 4 (30.77%) Java
4 3 (23.08%) JavaScript
5 1 (7.69%) Shell Script
Qualifications
1 1 (7.69%) CCNP
1 1 (7.69%) Cisco Certification
1 1 (7.69%) ITIL Certification
1 1 (7.69%) MCSE
1 1 (7.69%) Microsoft Certification
Quality Assurance & Compliance
1 1 (7.69%) SLA
System Software
1 6 (46.15%) Active Directory
2 4 (30.77%) VMware ESXi
2 4 (30.77%) vSphere
3 2 (15.38%) Hyper-V
4 1 (7.69%) VMware Infrastructure
Systems Management
1 4 (30.77%) Systems Management Server (SMS)
Vendors
1 7 (53.85%) VMware
2 6 (46.15%) Microsoft
3 5 (38.46%) Cisco
4 1 (7.69%) Oracle