Period
to 20 November 2017

The median annual salary for a Service Support Manager was £51,500 in advertised job vacancies in the City of London during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Support Manager
Central London > City of London
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 308 343 406
Rank change year-on-year +35 +63 +53
Permanent jobs requiring a Service Support Manager 12 2 10
As % of all permanent IT jobs advertised in the City of London 0.12% 0.017% 0.058%
As % of the Job Titles category 0.12% 0.018% 0.061%
Number of salaries quoted 10 2 9
City of London median annual salary £51,500 £43,750 £45,000
Median salary % change year-on-year +17.71% -2.78% -17.05%
10th Percentile £41,250 £41,375 £37,750
90th Percentile £81,250 £47,125 £60,250
Central London median annual salary £51,500 £60,000 £45,000
% change year-on-year -14.17% +33.33% -18.18%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9671 11114 16415
% of permanent IT jobs with a recognized job title 94.75% 96.38% 95.78%
Number of salaries quoted 8765 10132 14264
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £34,750 £33,750 £32,500
90th Percentile £92,500 £88,750 £87,500
Central London median annual salary £58,000 £57,500 £55,000
% change year-on-year +0.87% +4.55% +0.92%

Service Support Manager
Job Vacancy Trend in the City of London

Job postings that featured Service Support Manager in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Support Manager in the City of London

Service Support Manager
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager in the City of London.

Salary trend for Service Support Manager in the City of London

Service Support Manager
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Support Manager in the City of London over the 6 months to 20 November 2017.

Salary histogram for Service Support Manager in the City of London

Service Support Manager Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 20 November 2017, Service Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Support Manager in the job title.

1 10 (83.33%) ITIL
2 5 (41.67%) Finance
2 5 (41.67%) Windows
3 4 (33.33%) Service Management
4 3 (25.00%) Enterprise Software
4 3 (25.00%) People Management
4 3 (25.00%) Issue Tracking
4 3 (25.00%) Degree
4 3 (25.00%) FIX Protocol
4 3 (25.00%) Computer Science
4 3 (25.00%) Electronic Trading
4 3 (25.00%) ITIL V2
4 3 (25.00%) Portfolio Management
4 3 (25.00%) Process Improvement
4 3 (25.00%) Data Analysis
4 3 (25.00%) Supplier Management
4 3 (25.00%) Advertising
4 3 (25.00%) Service Delivery
4 3 (25.00%) Change Management
4 3 (25.00%) Informatica
4 3 (25.00%) PowerCenter
4 3 (25.00%) TIBCO
4 3 (25.00%) BusinessWorks
4 3 (25.00%) CRM
4 3 (25.00%) Siebel
4 3 (25.00%) ERP
5 2 (16.67%) Active Directory
5 2 (16.67%) Remedy
5 2 (16.67%) ITSM
5 2 (16.67%) Programme Management

Service Support Manager Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 3 (25.00%) BusinessWorks
2 2 (16.67%) Remedy ITSM
Communications & Networking
1 1 (8.33%) SMS
Database & Business Intelligence
1 3 (25.00%) PowerCenter
General
1 5 (41.67%) Finance
2 3 (25.00%) Advertising
Libraries, Frameworks & Software Standards
1 3 (25.00%) FIX Protocol
Miscellaneous
1 3 (25.00%) Computer Science
1 3 (25.00%) Enterprise Software
2 2 (16.67%) User Experience
Operating Systems
1 5 (41.67%) Windows
2 2 (16.67%) Windows 10
2 2 (16.67%) Windows 7
2 2 (16.67%) Windows 8
2 2 (16.67%) Windows Server
2 2 (16.67%) Windows Server 2008
Processes & Methodologies
1 10 (83.33%) ITIL
2 4 (33.33%) Service Management
3 3 (25.00%) Change Management
3 3 (25.00%) CRM
3 3 (25.00%) Data Analysis
3 3 (25.00%) Electronic Trading
3 3 (25.00%) ERP
3 3 (25.00%) Issue Tracking
3 3 (25.00%) ITIL V2
3 3 (25.00%) People Management
3 3 (25.00%) Portfolio Management
3 3 (25.00%) Process Improvement
3 3 (25.00%) Service Delivery
3 3 (25.00%) Supplier Management
4 2 (16.67%) ITSM
4 2 (16.67%) Programme Management
5 1 (8.33%) Coaching
5 1 (8.33%) ITIL V3
5 1 (8.33%) Mentoring
5 1 (8.33%) Service Desk Management
Qualifications
1 3 (25.00%) Degree
2 1 (8.33%) ITIL Certification
2 1 (8.33%) MCDST
2 1 (8.33%) MCITP
2 1 (8.33%) MCSE
2 1 (8.33%) Microsoft Certification
Quality Assurance & Compliance
1 1 (8.33%) SLA
System Software
1 2 (16.67%) Active Directory
Systems Management
1 2 (16.67%) SCCM
Vendors
1 3 (25.00%) Informatica
1 3 (25.00%) Siebel
1 3 (25.00%) TIBCO
2 2 (16.67%) BMC
2 2 (16.67%) Remedy
3 1 (8.33%) Microsoft