Period
to 31 March 2020

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 31 March 2020 with a comparison to the same period in the previous 2 years.

ITIL
Central London > City of London
6 months to
31 Mar 2020
Same period 2019 Same period 2018
Rank 42 45 32
Rank change year-on-year +3 -13 -4
Permanent jobs citing ITIL 501 543 737
As % of all permanent jobs advertised in the City of London 5.72% 5.28% 6.85%
As % of the Processes & Methodologies category 6.11% 5.69% 7.30%
Number of salaries quoted 401 495 703
Median annual salary £52,500 £46,500 £50,500
Median salary % change year-on-year +12.90% -7.92% -3.81%
10th Percentile £27,500 £30,000 £30,800
90th Percentile £80,000 £80,500 £78,750
Central London median annual salary £52,500 £49,000 £52,000
% change year-on-year +7.14% -5.77% -0.95%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 8,203 9,545 10,090
As % of all permanent IT jobs advertised in the City of London 93.73% 92.81% 93.76%
Number of salaries quoted 7,094 8,454 8,922
Median annual salary £67,500 £65,000 £60,000
Median salary % change year-on-year +3.85% +8.33% -
10th Percentile £40,000 £36,250 £36,250
90th Percentile £97,500 £96,250 £95,000
Central London median annual salary £67,500 £65,000 £60,000
% change year-on-year +3.85% +8.33% +1.69%

ITIL
Job Vacancy Trend in the City of London

Job postings citing ITIL as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ITIL in the City of London

ITIL
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing ITIL in the City of London.

Salary trend for ITIL in the City of London

ITIL
Salary Histogram in the City of London

Salary distribution for jobs citing ITIL in the City of London over the 6 months to 31 March 2020.

Salary histogram for ITIL in the City of London

ITIL
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the City of London region over the 6 months to 31 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge -6 5 £53,750 +14.77%
Moorgate - 1 £47,500 -
ITIL
Central London

For the 6 months to 31 March 2020, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for ITIL.

1 241 (48.10%) Finance
2 178 (35.53%) Microsoft
3 174 (34.73%) Windows
4 106 (21.16%) Active Directory
5 97 (19.36%) Service Management
6 87 (17.37%) Office 365
7 85 (16.97%) SQL
8 81 (16.17%) Agile Software Development
9 75 (14.97%) Degree
10 74 (14.77%) Microsoft Office
11 72 (14.37%) .NET
12 71 (14.17%) Windows Server
13 70 (13.97%) SQL Server
14 69 (13.77%) Windows 10
15 66 (13.17%) Service Delivery
16 64 (12.77%) XML
17 59 (11.78%) ITIL V3
18 57 (11.38%) Change Management
19 56 (11.18%) Analytical Skills
20 54 (10.78%) Windows 7
20 54 (10.78%) Azure
21 51 (10.18%) SQL Server Analysis Services
22 50 (9.98%) PowerShell
22 50 (9.98%) ServiceNow
23 48 (9.58%) Migration
23 48 (9.58%) ITSM
24 46 (9.18%) User Acceptance Testing
24 46 (9.18%) SQL Server Integration Services
24 46 (9.18%) Continuous Improvement
25 45 (8.98%) SDLC

ITIL
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (6.79%) MS Exchange
2 29 (5.79%) EPiServer
3 21 (4.19%) SharePoint
4 14 (2.79%) Skype for Business
5 10 (2.00%) Exchange Server 2010
6 8 (1.60%) IIS
7 3 (0.60%) Apache
7 3 (0.60%) BizTalk Server
7 3 (0.60%) CMS
7 3 (0.60%) nginx
8 2 (0.40%) SharePoint 2010
9 1 (0.20%) Confluence
9 1 (0.20%) Exchange Server 2013
9 1 (0.20%) Oracle SOA Suite
Applications
1 74 (14.77%) Microsoft Office
2 24 (4.79%) Microsoft Excel
3 9 (1.80%) Microsoft PowerPoint
4 3 (0.60%) MS Visio
Business Applications
1 10 (2.00%) Dynamics CRM
2 4 (0.80%) Elite 3E
2 4 (0.80%) Oracle EBS
2 4 (0.80%) Remedy ITSM
2 4 (0.80%) SAP CO
2 4 (0.80%) SAP FI
2 4 (0.80%) SAP FI/CO
3 2 (0.40%) Eikon
3 2 (0.40%) Oracle EBS R12
3 2 (0.40%) SAP ERP
3 2 (0.40%) thinkFolio
4 1 (0.20%) Carpe Diem
4 1 (0.20%) SAP CRM
Cloud Services
1 87 (17.37%) Office 365
2 54 (10.78%) Azure
3 29 (5.79%) AWS
4 23 (4.59%) Power Platform
5 18 (3.59%) Mimecast
6 14 (2.79%) IaaS
7 13 (2.59%) PaaS
8 9 (1.80%) SaaS
9 8 (1.60%) Azure Data Factory
10 7 (1.40%) Azure Active Directory
11 6 (1.20%) OneDrive
12 5 (1.00%) AWS CloudFormation
12 5 (1.00%) WhatsApp
13 4 (0.80%) CloudBees
13 4 (0.80%) GitHub
14 3 (0.60%) Datadog
15 1 (0.20%) Dynamics 365
15 1 (0.20%) Salesforce Sales Cloud
15 1 (0.20%) Salesforce Service Cloud
15 1 (0.20%) Virtual Private Cloud
Communications & Networking
1 41 (8.18%) Internet
2 37 (7.39%) LAN
3 36 (7.19%) TCP/IP
4 32 (6.39%) Firewall
5 31 (6.19%) WAN
6 27 (5.39%) DNS
7 23 (4.59%) DHCP
8 19 (3.79%) Wireless
9 17 (3.39%) Skype
10 16 (3.19%) VLAN
11 14 (2.79%) BGP
11 14 (2.79%) VPN
12 13 (2.59%) OSPF
13 12 (2.40%) Cisco IOS
13 12 (2.40%) VoIP
14 11 (2.20%) Network Security
15 8 (1.60%) Cisco Nexus
15 8 (1.60%) SAN
15 8 (1.60%) WLAN
16 7 (1.40%) WebEx
Database & Business Intelligence
1 70 (13.97%) SQL Server
2 51 (10.18%) SQL Server Analysis Services
3 46 (9.18%) SQL Server Integration Services
4 35 (6.99%) SQL Server 2012
5 32 (6.39%) DB2
6 22 (4.39%) Power BI
7 15 (2.99%) SQL Server Reporting Services
8 14 (2.79%) Data Warehouse
9 13 (2.59%) Microsoft Analysis Services
10 9 (1.80%) Azure SQL Database
11 8 (1.60%) Data Lake
12 7 (1.40%) SQL Server 2016
13 6 (1.20%) BusinessObjects
14 5 (1.00%) SQL Server 2014
15 4 (0.80%) Oracle Database
15 4 (0.80%) SAP BW
16 3 (0.60%) Big Data
16 3 (0.60%) Relational Database
16 3 (0.60%) SQL Server 2008
17 1 (0.20%) Azure SQL Data Warehouse
Development Applications
1 31 (6.19%) Visual Studio
2 29 (5.79%) Git (software)
3 11 (2.20%) Jenkins
4 10 (2.00%) JIRA
5 5 (1.00%) Selenium
5 5 (1.00%) WinDbg
6 4 (0.80%) Sonatype Nexus
6 4 (0.80%) TeamCity
6 4 (0.80%) VSS/SourceSafe
7 2 (0.40%) Eclipse
7 2 (0.40%) InstallShield
7 2 (0.40%) MSI
7 2 (0.40%) Octopus Deploy
8 1 (0.20%) Oracle Forms
8 1 (0.20%) SQL Server Management Studio (SSMS)
General
1 241 (48.10%) Finance
2 43 (8.58%) Banking
3 20 (3.99%) Law
4 18 (3.59%) Legal
5 17 (3.39%) Telecoms
6 13 (2.59%) Financial Institution
7 9 (1.80%) Public Sector
8 8 (1.60%) Retail
9 6 (1.20%) Front Office
10 5 (1.00%) Advertising
11 4 (0.80%) Police
12 3 (0.60%) Back Office
13 2 (0.40%) International Banking
14 1 (0.20%) Games
14 1 (0.20%) Investment Banking
14 1 (0.20%) Mandarin Language
Job Titles
1 154 (30.74%) Analyst
2 85 (16.97%) Support Analyst
3 48 (9.58%) Administrator
4 45 (8.98%) Service Analyst
5 40 (7.98%) Desktop Support
6 35 (6.99%) IT Support
7 32 (6.39%) SQL Analyst
7 32 (6.39%) SQL Support Analyst
8 30 (5.99%) Developer
8 30 (5.99%) Service Desk Analyst
9 29 (5.79%) Support Engineer
10 28 (5.59%) .NET Developer
10 28 (5.59%) C# .NET Developer
10 28 (5.59%) C# Developer
11 27 (5.39%) Service Manager
12 26 (5.19%) DBA
12 26 (5.19%) SQL DBA
13 25 (4.99%) Desktop Analyst
13 25 (4.99%) Desktop Support Analyst
14 24 (4.79%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 72 (14.37%) .NET
2 64 (12.77%) XML
3 32 (6.39%) .NET Framework
4 31 (6.19%) ASP.NET
4 31 (6.19%) Web Services
5 29 (5.79%) JSON
5 29 (5.79%) REST
5 29 (5.79%) SOAP
5 29 (5.79%) XSLT
6 16 (3.19%) Spring
7 4 (0.80%) HTML
7 4 (0.80%) LDAP
8 3 (0.60%) ASP.NET Web API
8 3 (0.60%) Kafka
8 3 (0.60%) Node.js
8 3 (0.60%) TensorFlow
9 2 (0.40%) CSS
9 2 (0.40%) FIX Protocol
10 1 (0.20%) J2EE
10 1 (0.20%) SAML
Miscellaneous
1 56 (11.18%) Analytical Skills
2 43 (8.58%) Management Information System
3 35 (6.99%) Reinsurance
4 32 (6.39%) AS400
4 32 (6.39%) iSeries
5 18 (3.59%) Data Centre
6 15 (2.99%) Blackberry
7 14 (2.79%) Video Conferencing
8 13 (2.59%) Self-Motivation
9 12 (2.40%) iPhone
10 10 (2.00%) Fixed Income
11 8 (1.60%) Clustering
11 8 (1.60%) iPad
12 7 (1.40%) Fat Client
12 7 (1.40%) Public Cloud
12 7 (1.40%) Thin Client
13 6 (1.20%) Replication
13 6 (1.20%) Smartphone
14 5 (1.00%) Client/Server
14 5 (1.00%) Handset
Operating Systems
1 174 (34.73%) Windows
2 71 (14.17%) Windows Server
3 69 (13.77%) Windows 10
4 54 (10.78%) Windows 7
5 32 (6.39%) Linux
6 30 (5.99%) Android
7 29 (5.79%) Windows Server 2008
8 19 (3.79%) Windows Server 2012
9 17 (3.39%) Mac OS X
10 15 (2.99%) Apple iOS
10 15 (2.99%) Unix
11 10 (2.00%) Windows Server 2016
12 8 (1.60%) Windows 8
12 8 (1.60%) Windows Server 2003
13 5 (1.00%) Mac OS
14 4 (0.80%) Red Hat Enterprise Linux
14 4 (0.80%) Windows Server 2019
15 3 (0.60%) Solaris
15 3 (0.60%) Windows Phone
16 1 (0.20%) Windows XP
Processes & Methodologies
1 97 (19.36%) Service Management
2 81 (16.17%) Agile Software Development
3 66 (13.17%) Service Delivery
4 59 (11.78%) ITIL V3
5 57 (11.38%) Change Management
6 48 (9.58%) ITSM
6 48 (9.58%) Migration
7 46 (9.18%) Continuous Improvement
7 46 (9.18%) User Acceptance Testing
8 45 (8.98%) Disaster Recovery
8 45 (8.98%) SDLC
9 44 (8.78%) Computer Science
10 43 (8.58%) Data Security
11 41 (8.18%) Problem-Solving
11 41 (8.18%) Stakeholder Management
12 37 (7.39%) Project Management
13 33 (6.59%) PRINCE2
13 33 (6.59%) Scrum
13 33 (6.59%) Tech Ops
14 30 (5.99%) OWASP
Programming Languages
1 85 (16.97%) SQL
2 50 (9.98%) PowerShell
3 39 (7.78%) C#
4 35 (6.99%) JavaScript
5 32 (6.39%) RPG
6 29 (5.79%) XPath
7 13 (2.59%) Python
8 9 (1.80%) Java
9 8 (1.60%) C
10 7 (1.40%) Bash Shell
11 5 (1.00%) T-SQL
11 5 (1.00%) VBScript
12 4 (0.80%) PL/SQL
13 3 (0.60%) Julia
13 3 (0.60%) MATLAB
13 3 (0.60%) Perl
13 3 (0.60%) R
13 3 (0.60%) Scala
14 1 (0.20%) Data Analysis Expressions (DAX)
14 1 (0.20%) VB
Qualifications
1 75 (14.97%) Degree
2 35 (6.99%) Microsoft Certification
3 34 (6.79%) Computer Science Degree
4 27 (5.39%) Cisco Certification
5 24 (4.79%) ITIL Certification
6 19 (3.79%) CCNP
7 18 (3.59%) CISSP
8 17 (3.39%) CISM
8 17 (3.39%) MCSE
9 15 (2.99%) CISA
10 14 (2.79%) ITIL Foundation Certificate
11 13 (2.59%) MCSA
12 11 (2.20%) CCIE
13 10 (2.00%) MCP
14 9 (1.80%) CCNA
15 7 (1.40%) CRISC
15 7 (1.40%) ISEB
16 6 (1.20%) CCSA
16 6 (1.20%) CCSE
17 5 (1.00%) PRINCE2 Certification
Quality Assurance & Compliance
1 44 (8.78%) SLA
2 24 (4.79%) COBIT
3 20 (3.99%) ISO/IEC 27001
4 11 (2.20%) NIST
5 7 (1.40%) PMO
6 6 (1.20%) QA
7 5 (1.00%) PCI DSS
8 4 (0.80%) Data Quality
8 4 (0.80%) Sarbanes-Oxley
9 3 (0.60%) Solvency II
10 1 (0.20%) Cyber Essentials
10 1 (0.20%) GDPR
10 1 (0.20%) ISO 9001
10 1 (0.20%) ISO/IEC 20000
10 1 (0.20%) ITGC
System Software
1 106 (21.16%) Active Directory
2 25 (4.99%) VMware Infrastructure
3 14 (2.79%) XenApp
4 13 (2.59%) Hyper-V
5 10 (2.00%) vSphere
6 9 (1.80%) Virtual Desktop
7 7 (1.40%) Docker
8 6 (1.20%) Firmware
8 6 (1.20%) XenDesktop
9 4 (0.80%) VMware ESXi
10 3 (0.60%) NFS
11 2 (0.40%) Terminal Services
12 1 (0.20%) Citrix Hypervisor
12 1 (0.20%) Virtual Machines
Systems Management
1 30 (5.99%) SCCM
2 10 (2.00%) Microsoft Intune
2 10 (2.00%) Terraform
3 7 (1.40%) SCOM
4 6 (1.20%) Ansible
4 6 (1.20%) Nagios
5 5 (1.00%) HP Quality Center
5 5 (1.00%) Jamf Pro
5 5 (1.00%) Microsoft Clustering
5 5 (1.00%) Perfmon
5 5 (1.00%) vCenter Server
6 4 (0.80%) Backup Exec
7 3 (0.60%) EdgeSight
7 3 (0.60%) Packer
7 3 (0.60%) Red Hat Satellite
8 2 (0.40%) PowerCLI
8 2 (0.40%) WSUS
9 1 (0.20%) Norton AntiVirus
9 1 (0.20%) OpenView
9 1 (0.20%) SolarWinds Orion
Vendors
1 178 (35.53%) Microsoft
2 50 (9.98%) ServiceNow
3 45 (8.98%) Citrix
4 42 (8.38%) Cisco
5 35 (6.99%) VMware
6 22 (4.39%) IBM
7 20 (3.99%) Salesforce.com
8 17 (3.39%) Informatica
9 14 (2.79%) Oracle
10 13 (2.59%) Palo Alto
11 12 (2.40%) Apple
12 11 (2.20%) Mitel
13 10 (2.00%) F5
13 10 (2.00%) Sparx
14 9 (1.80%) CheckPoint
14 9 (1.80%) HP
15 8 (1.60%) Bloomberg
16 7 (1.40%) Remedy
16 7 (1.40%) SAP
16 7 (1.40%) Symantec