The following table provides summary statistics for permanent job vacancies advertised in Croydon with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
London / Croydon
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 31 44 -
Rank change year-on-year +13 -  
Permanent jobs citing ITSM 4 1 0
As % of all permanent IT jobs advertised in Croydon 2.17% 0.40% -
As % of the Processes & Methodologies category 2.55% 0.45% -
Number of salaries quoted 0 1 0
Median salary - £21,500 -
UK excluding London median salary £47,000 £42,500 £42,500
% change year-on-year +10.58% -  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Croydon with a requirement for process and methodology skills.

Process & Methodology Skills
Croydon
Permanent job vacancies with a requirement for process and methodology skills 157 222 148
As % of all permanent IT job vacancies advertised in Croydon 85.33% 89.52% 78.72%
Number of salaries quoted 114 206 132
Median salary £55,000 £50,000 £45,000
Median salary % change year-on-year +10.00% +11.11%  
90% offered a salary of more than £37,500 £34,000 £29,500
10% offered a salary of more than £67,500 £65,000 £62,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend in Croydon

The job posting trend of jobs advertised in Croydon citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Croydon

ITSM
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Croydon.

Salary trend for ITSM in Croydon

For the 6 months to 27 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Croydon region with a requirement for ITSM.

1 14 (100.00%) ITIL
2 13 (92.86%) Service Management
3 9 (64.29%) Microsoft
4 8 (57.14%) Active Directory
4 8 (57.14%) Windows
4 8 (57.14%) MS Exchange
4 8 (57.14%) Windows 7
4 8 (57.14%) Skype for Business
4 8 (57.14%) Microsoft Office
5 6 (42.86%) ServiceNow
6 5 (35.71%) ITIL Foundation Certificate
6 5 (35.71%) Analytical Skills
6 5 (35.71%) Performance Metrics
6 5 (35.71%) Service Delivery
6 5 (35.71%) GAP Analysis
6 5 (35.71%) SLA
7 4 (28.57%) Microsoft Excel
7 4 (28.57%) ITIL Certification
7 4 (28.57%) Asset Management
7 4 (28.57%) Data Analysis
7 4 (28.57%) Process Improvement
7 4 (28.57%) Power BI
8 3 (21.43%) Continuous Improvement
9 1 (7.14%) Configuration Management
9 1 (7.14%) Snow

ITSM
Co-occurring IT Skills in Croydon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (57.14%) MS Exchange
1 8 (57.14%) Skype for Business
Applications
1 8 (57.14%) Microsoft Office
2 4 (28.57%) Microsoft Excel
Database & Business Intelligence
1 4 (28.57%) Power BI
Job Titles
1 13 (92.86%) Analyst
2 9 (64.29%) Service Analyst
3 8 (57.14%) Service Desk Analyst
4 5 (35.71%) Process Analyst
4 5 (35.71%) Report Analyst
5 4 (28.57%) IT Analyst
6 2 (14.29%) Data Analyst
7 1 (7.14%) Excel Analyst
7 1 (7.14%) Service Management Analyst
7 1 (7.14%) Software Asset Manager
7 1 (7.14%) Software Manager
Miscellaneous
1 5 (35.71%) Analytical Skills
Operating Systems
1 8 (57.14%) Windows
1 8 (57.14%) Windows 7
Processes & Methodologies
1 14 (100.00%) ITIL
2 13 (92.86%) Service Management
3 5 (35.71%) GAP Analysis
3 5 (35.71%) Performance Metrics
3 5 (35.71%) Service Delivery
4 4 (28.57%) Asset Management
4 4 (28.57%) Data Analysis
4 4 (28.57%) Process Improvement
5 3 (21.43%) Continuous Improvement
6 1 (7.14%) Configuration Management
Qualifications
1 5 (35.71%) ITIL Foundation Certificate
2 4 (28.57%) ITIL Certification
Quality Assurance & Compliance
1 5 (35.71%) SLA
System Software
1 8 (57.14%) Active Directory
Vendors
1 9 (64.29%) Microsoft
2 6 (42.86%) ServiceNow
3 1 (7.14%) Snow