Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Croydon with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South London > Croydon
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 45 55 60
Rank change year-on-year +10 +5 -3
Permanent jobs citing ITSM 8 6 3
As % of all permanent IT jobs advertised in Croydon 2.28% 1.36% 0.77%
As % of the Processes & Methodologies category 2.63% 1.67% 0.90%
Number of salaries quoted 4 6 2
Croydon median annual salary £70,000 £49,552 £23,000
Median salary % change year-on-year +41.27% +115.44% -40.26%
10th Percentile £58,201 £29,750 £22,000
90th Percentile £76,750 £59,922 £24,000
South London median annual salary £55,000 £41,500 £32,500
% change year-on-year +32.53% +27.69% -23.53%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Croydon with a requirement for process or methodology skills.

All Process and Methodology Skills
Croydon
Permanent vacancies with a requirement for process or methodology skills 304 359 332
As % of all permanent IT jobs advertised in Croydon 86.61% 81.59% 85.13%
Number of salaries quoted 239 324 303
Croydon median annual salary £55,000 £50,000 £45,000
Median salary % change year-on-year +10.00% +11.11% +8.43%
10th Percentile £26,000 £26,850 £24,000
90th Percentile £77,250 £67,500 £60,000
South London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

ITSM
Job Vacancy Trend in Croydon

Job postings citing ITSM as a percentage of all IT jobs advertised in Croydon.

Job vacancy trend for ITSM in Croydon

ITSM
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Croydon.

Salary trend for ITSM in Croydon

ITSM
Salary Histogram in Croydon

The salary distribution of IT jobs citing ITSM in Croydon over the 6 months to 18 November 2017.

Salary histogram for ITSM in Croydon

For the 6 months to 18 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Croydon region with a requirement for ITSM.

1 8 (100.00%) Service Management
2 5 (62.50%) ITIL
3 4 (50.00%) Windows
3 4 (50.00%) MS Exchange
3 4 (50.00%) Microsoft
3 4 (50.00%) Active Directory
3 4 (50.00%) Service Delivery
3 4 (50.00%) Windows 7
3 4 (50.00%) Skype for Business
3 4 (50.00%) Microsoft Office
4 3 (37.50%) Proactive Management
4 3 (37.50%) Office 365
4 3 (37.50%) Degree
4 3 (37.50%) Analytical Skills
4 3 (37.50%) Software Delivery
4 3 (37.50%) Application Rationalisation
4 3 (37.50%) Document Management
4 3 (37.50%) Change Management
4 3 (37.50%) LiveLink
4 3 (37.50%) Intranet
4 3 (37.50%) SharePoint
5 1 (12.50%) Configuration Management
5 1 (12.50%) Asset Management
5 1 (12.50%) Internal Audit
5 1 (12.50%) Service Design
5 1 (12.50%) Creative Thinking
5 1 (12.50%) Strategic Thinking
5 1 (12.50%) Innovative Thinking
5 1 (12.50%) ITIL Foundation Certificate
5 1 (12.50%) Line Management

ITSM
Co-occurring IT Skills in Croydon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (50.00%) MS Exchange
1 4 (50.00%) Skype for Business
2 3 (37.50%) LiveLink
2 3 (37.50%) SharePoint
Applications
1 4 (50.00%) Microsoft Office
Cloud Services
1 3 (37.50%) Office 365
Communications & Networking
1 3 (37.50%) Intranet
Job Titles
1 4 (50.00%) Analyst
1 4 (50.00%) Service Analyst
1 4 (50.00%) Service Desk Analyst
2 3 (37.50%) Head of Applications
3 1 (12.50%) Head of IT
3 1 (12.50%) Software Asset Manager
3 1 (12.50%) Software Manager
Miscellaneous
1 3 (37.50%) Analytical Skills
Operating Systems
1 4 (50.00%) Windows
1 4 (50.00%) Windows 7
Processes & Methodologies
1 8 (100.00%) Service Management
2 5 (62.50%) ITIL
3 4 (50.00%) Service Delivery
4 3 (37.50%) Application Rationalisation
4 3 (37.50%) Change Management
4 3 (37.50%) Document Management
4 3 (37.50%) Proactive Management
4 3 (37.50%) Software Delivery
5 1 (12.50%) Asset Management
5 1 (12.50%) Configuration Management
5 1 (12.50%) Creative Thinking
5 1 (12.50%) Innovative Thinking
5 1 (12.50%) Internal Audit
5 1 (12.50%) Line Management
5 1 (12.50%) Service Design
5 1 (12.50%) Software Asset Management
5 1 (12.50%) Software Licensing
5 1 (12.50%) Strategic Thinking
Qualifications
1 3 (37.50%) Degree
2 1 (12.50%) ITIL Foundation Certificate
System Software
1 4 (50.00%) Active Directory
Vendors
1 4 (50.00%) Microsoft