1st/2nd Line Support Job Trends in Derby

1st/2nd Line Support
Derbyshire > Derby

The median 1st/2nd Line Support salary in Derby is £31,500 per year, according to job vacancies posted during the 6 months leading to 31 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
31 Oct 2025
Same period 2024 Same period 2023
Rank 36 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st/2nd Line Support 1 0 0
As % of all permanent jobs in Derby 0.51% - -
As % of the Job Titles category 0.53% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £29,250 - -
Median annual salary (50th Percentile) £31,500 - -
75th Percentile £33,750 - -
90th Percentile - - -
Derbyshire median annual salary £31,500 - -

All Permanent IT Job Vacancies
Derby

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Derby. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Derby with a recognized job title 189 262 204
% of permanent jobs with a recognized job title 96.92% 99.24% 99.03%
Number of salaries quoted 123 142 91
10th Percentile £24,400 £28,733 £23,000
25th Percentile £26,250 £37,500 £30,500
Median annual salary (50th Percentile) £42,000 £47,500 £50,000
Median % change year-on-year -11.58% -5.00% +11.11%
75th Percentile £56,250 £60,000 £58,750
90th Percentile £67,500 £62,500 £65,000
Derbyshire median annual salary £38,750 £44,250 £50,000
% change year-on-year -12.43% -11.50% +11.11%

1st/2nd Line Support
Job Vacancy Trend in Derby

Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised in Derby.

1st/2nd Line Support job vacancy trend in Derby

1st/2nd Line Support
Salary Trend in Derby

Salary distribution trend for 1st/2nd Line Support job vacancies in Derby.

Salary distribution trend for 1st/2nd Line Support job vacancies in Derby

1st/2nd Line Support Skill Set
Top 17 Co-Occurring Skills & Capabilities in Derby

For the 6 months to 31 October 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Derby region featuring 1st/2nd Line Support in the job title.

1 1 (100.00%) Active Directory
1 1 (100.00%) Azure
1 1 (100.00%) Customer Service
1 1 (100.00%) Data Protection
1 1 (100.00%) DHCP
1 1 (100.00%) DNS
1 1 (100.00%) Entra ID
1 1 (100.00%) Freshdesk
1 1 (100.00%) ITSM
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Intune
1 1 (100.00%) Problem-Solving
1 1 (100.00%) ServiceNow
1 1 (100.00%) TCP/IP
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10

1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in Derby by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 1 (100.00%) Azure
1 1 (100.00%) Entra ID
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) DHCP
1 1 (100.00%) DNS
1 1 (100.00%) TCP/IP
General
1 1 (100.00%) Social Skills
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) Data Protection
1 1 (100.00%) ITSM
1 1 (100.00%) Problem-Solving
System Software
1 1 (100.00%) Active Directory
Systems Management
1 1 (100.00%) Microsoft Intune
Vendors
1 1 (100.00%) Freshdesk
1 1 (100.00%) Microsoft
1 1 (100.00%) ServiceNow