The median annual salary for a Help Desk Analyst was £22,500 in advertised job vacancies in the East of England during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Help Desk Analyst
England / East of England
Rank 222 244 244
Rank change year-on-year +22 0  
Permanent jobs requiring a Help Desk Analyst 20 31 32
As % of all permanent IT jobs advertised in the East of England 0.33% 0.42% 0.44%
As % of the Job Titles category 0.35% 0.44% 0.45%
Number of salaries quoted 17 31 27
Median salary £22,500 £20,000 £22,000
Median salary % change year-on-year +12.50% -9.09%  
90% offered a salary of more than £17,800 £17,500 £17,600
10% offered a salary of more than £25,400 £27,500 £22,500
UK excluding London median salary £21,000 £21,000 £21,750
% change year-on-year - -3.44%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 5775 7042 7151
As % of all permanent IT job vacancies advertised in the East of England 96.07% 96.28% 97.31%
Number of salaries quoted 4619 5689 5743
Median salary £45,000 £43,500 £42,500
Median salary % change year-on-year +3.44% +2.35%  
90% offered a salary of more than £25,000 £26,500 £25,000
10% offered a salary of more than £65,000 £62,500 £65,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Analyst
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured Help Desk Analyst in the job title.

Job vacancy trend for Help Desk Analyst in the East of England

Help Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in the East of England.

Salary trend for Help Desk Analyst in the East of England

Help Desk Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Help Desk Analyst in the East of England over the 3 months to 23 March 2017.

Salary histogram for Help Desk Analyst in the East of England

Help Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the East of England region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +18 17 £23,250 +16.25% 1
Suffolk +25 1 £26,000 +18.18%
Cambridgeshire +18 1 £19,500 -22.00%
Essex +5 1 £20,500 +17.14%
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 23 March 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Help Desk Analyst in the job title.

1 23 (58.97%) Windows
2 22 (56.41%) Windows 7
3 18 (46.15%) Active Directory
4 16 (41.03%) Microsoft
5 15 (38.46%) MS Office
6 14 (35.90%) ITIL
7 9 (23.08%) MS Excel
7 9 (23.08%) Problem Management
8 8 (20.51%) Windows Server 2008
8 8 (20.51%) Windows Server
9 7 (17.95%) Process Improvement
10 6 (15.38%) Office 365
10 6 (15.38%) Degree
11 5 (12.82%) Firewall
11 5 (12.82%) Wireless
11 5 (12.82%) SQL
11 5 (12.82%) TCP/IP
12 4 (10.26%) Windows Server 2003
12 4 (10.26%) SLA
12 4 (10.26%) Windows 10
12 4 (10.26%) Remote Desktop
12 4 (10.26%) Windows Vista
13 3 (7.69%) VMware Infrastructure
13 3 (7.69%) Fat Client
13 3 (7.69%) Windows 8
13 3 (7.69%) Root Cause Analysis
13 3 (7.69%) VMware ESXi
13 3 (7.69%) Hyper-V
13 3 (7.69%) vSphere
13 3 (7.69%) MS Exchange

Help Desk Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.69%) MS Exchange
2 1 (2.56%) BizTalk Server
2 1 (2.56%) SharePoint
Applications
1 15 (38.46%) MS Office
2 9 (23.08%) MS Excel
Business Applications
1 1 (2.56%) Dynamics AX
1 1 (2.56%) Dynamics CRM
Cloud Services
1 6 (15.38%) Office 365
Communications & Networking
1 5 (12.82%) Firewall
1 5 (12.82%) TCP/IP
1 5 (12.82%) Wireless
2 4 (10.26%) Remote Desktop
3 2 (5.13%) LAN
3 2 (5.13%) WAN
4 1 (2.56%) Unified Communications
4 1 (2.56%) VoIP
Database & Business Intelligence
1 2 (5.13%) SQL Server
2 1 (2.56%) SQL Server 2005
2 1 (2.56%) SQL Server 2008
General
1 2 (5.13%) Finance
2 1 (2.56%) Back Office
2 1 (2.56%) Electronics
2 1 (2.56%) French Language
2 1 (2.56%) Games
2 1 (2.56%) Manufacturing
2 1 (2.56%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.56%) .NET
Miscellaneous
1 3 (7.69%) Data Centre
1 3 (7.69%) Fat Client
1 3 (7.69%) Thin Client
2 1 (2.56%) Enterprise Software
2 1 (2.56%) iPad
2 1 (2.56%) iPhone
2 1 (2.56%) Smartphone
Operating Systems
1 23 (58.97%) Windows
2 22 (56.41%) Windows 7
3 8 (20.51%) Windows Server
3 8 (20.51%) Windows Server 2008
4 4 (10.26%) Windows 10
4 4 (10.26%) Windows Server 2003
4 4 (10.26%) Windows Vista
5 3 (7.69%) Windows 8
6 2 (5.13%) Windows XP
7 1 (2.56%) Android
7 1 (2.56%) Windows Server 2012
Processes & Methodologies
1 14 (35.90%) ITIL
2 9 (23.08%) Problem Management
3 7 (17.95%) Process Improvement
4 3 (7.69%) Change Management
4 3 (7.69%) Root Cause Analysis
5 2 (5.13%) CRM
5 2 (5.13%) ITIL V3
6 1 (2.56%) Business Analysis
6 1 (2.56%) ERP
6 1 (2.56%) Incident Management
6 1 (2.56%) Line Management
6 1 (2.56%) Service Management
6 1 (2.56%) Software Testing
6 1 (2.56%) Time Management
Programming Languages
1 5 (12.82%) SQL
2 3 (7.69%) PL/SQL
3 1 (2.56%) C#
Qualifications
1 6 (15.38%) Degree
2 1 (2.56%) CCNA
2 1 (2.56%) Cisco Certification
Quality Assurance & Compliance
1 4 (10.26%) SLA
System Software
1 18 (46.15%) Active Directory
2 3 (7.69%) Hyper-V
2 3 (7.69%) Terminal Services
2 3 (7.69%) VMware ESXi
2 3 (7.69%) VMware Infrastructure
2 3 (7.69%) vSphere
Vendors
1 16 (41.03%) Microsoft
2 3 (7.69%) VMware
3 2 (5.13%) Citrix
4 1 (2.56%) Cisco
4 1 (2.56%) Juniper
Watford, Hertfordshire
Firway Consulting
Salary: From £24,000 to £27,000 per annum Circa £26000 + Bens
Posted: 22 hours ago