Period
to 18 November 2018

The median annual salary for a Help Desk Analyst was £24,250 in advertised job vacancies in the East of England during the 6 months to 18 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
England > East of England
6 months to
18 Nov 2018
Same period 2017 Same period 2016
Rank 277 327 334
Rank change year-on-year +50 +7 -5
Permanent jobs requiring a Help Desk Analyst 48 31 38
As % of all permanent IT jobs advertised in the East of England 0.48% 0.26% 0.29%
As % of the Job Titles category 0.49% 0.27% 0.30%
Number of salaries quoted 42 28 37
East of England median annual salary £24,250 £25,000 £21,000
Median salary % change year-on-year -3.00% +19.05% +1.20%
10th Percentile £18,500 £18,500 £17,750
90th Percentile £30,000 £30,000 £28,300
England median annual salary £24,000 £23,500 £23,000
% change year-on-year +2.13% +2.17% +2.22%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 9,774 11,596 12,791
% of permanent IT jobs with a recognized job title 96.93% 96.93% 96.60%
Number of salaries quoted 7,453 9,532 10,618
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £25,500 £26,250 £25,500
90th Percentile £72,500 £68,750 £68,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Help Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Help Desk Analyst in the East of England

Help Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in the East of England.

Salary trend for Help Desk Analyst in the East of England

Help Desk Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Help Desk Analyst in the East of England over the 6 months to 18 November 2018.

Salary histogram for Help Desk Analyst in the East of England

Help Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the East of England region over the 6 months to 18 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +23 33 £25,000 -13.04%
Bedfordshire - 10 £20,000 -
Cambridgeshire +24 5 £22,500 +4.65%
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 18 November 2018, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Help Desk Analyst in the job title.

1 22 (45.83%) Active Directory
2 21 (43.75%) Windows
3 15 (31.25%) Problem-Solving
4 13 (27.08%) Microsoft
4 13 (27.08%) ITIL
4 13 (27.08%) Windows 7
5 11 (22.92%) Problem Management
5 11 (22.92%) Office 365
6 10 (20.83%) Time Management
6 10 (20.83%) Firewall
6 10 (20.83%) Mathematics
7 7 (14.58%) MCP
7 7 (14.58%) Windows 10
8 6 (12.50%) SQL
9 4 (8.33%) TCP/IP
9 4 (8.33%) Internet
9 4 (8.33%) Wireless
9 4 (8.33%) Windows Server
10 3 (6.25%) Microsoft Office
10 3 (6.25%) CRM
10 3 (6.25%) Windows XP
11 2 (4.17%) MS Exchange
11 2 (4.17%) LAN
11 2 (4.17%) VMS
11 2 (4.17%) FTP
11 2 (4.17%) SOAP
11 2 (4.17%) ActionScript
11 2 (4.17%) SQL Server
11 2 (4.17%) AIX
11 2 (4.17%) Linux

Help Desk Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.17%) MS Exchange
2 1 (2.08%) Exchange Server 2003
2 1 (2.08%) Skype for Business
Applications
1 3 (6.25%) Microsoft Office
Business Applications
1 1 (2.08%) Dynamics CRM
Cloud Services
1 11 (22.92%) Office 365
2 2 (4.17%) Amazon AWS
2 2 (4.17%) Amazon EC2
2 2 (4.17%) Microsoft Azure
3 1 (2.08%) Mimecast
Communications & Networking
1 10 (20.83%) Firewall
2 4 (8.33%) Internet
2 4 (8.33%) TCP/IP
2 4 (8.33%) Wireless
3 2 (4.17%) DNS
3 2 (4.17%) FTP
3 2 (4.17%) HTTPS
3 2 (4.17%) LAN
3 2 (4.17%) SSH
3 2 (4.17%) SSL
4 1 (2.08%) Remote Desktop
Database & Business Intelligence
1 2 (4.17%) SQL Server
General
1 2 (4.17%) Electronics
1 2 (4.17%) French Language
1 2 (4.17%) Manufacturing
2 1 (2.08%) German Language
2 1 (2.08%) Italian Language
2 1 (2.08%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (4.17%) LDAP
1 2 (4.17%) REST
1 2 (4.17%) SOAP
Miscellaneous
1 2 (4.17%) Analytical Skills
2 1 (2.08%) Client/Server
2 1 (2.08%) Driving Licence
Operating Systems
1 21 (43.75%) Windows
2 13 (27.08%) Windows 7
3 7 (14.58%) Windows 10
4 4 (8.33%) Windows Server
5 3 (6.25%) Windows XP
6 2 (4.17%) AIX
6 2 (4.17%) Linux
6 2 (4.17%) VMS
7 1 (2.08%) Windows Vista
Processes & Methodologies
1 15 (31.25%) Problem-Solving
2 13 (27.08%) ITIL
3 11 (22.92%) Problem Management
4 10 (20.83%) Mathematics
4 10 (20.83%) Time Management
5 3 (6.25%) CRM
6 1 (2.08%) Agile Software Development
6 1 (2.08%) Break/Fix
6 1 (2.08%) Decision-Making
6 1 (2.08%) Integration Testing
6 1 (2.08%) Manual Testing
6 1 (2.08%) Regression Testing
6 1 (2.08%) Software Testing
6 1 (2.08%) Test Automation
6 1 (2.08%) User Acceptance Testing
Programming Languages
1 6 (12.50%) SQL
2 2 (4.17%) ActionScript
2 2 (4.17%) ActionScript 2.0
Qualifications
1 7 (14.58%) MCP
2 1 (2.08%) Degree
2 1 (2.08%) ITIL Certification
Quality Assurance & Compliance
1 1 (2.08%) QA
System Software
1 22 (45.83%) Active Directory
Vendors
1 13 (27.08%) Microsoft
2 2 (4.17%) Apple
2 2 (4.17%) IBM