Period
to 21 August 2018

The median annual salary for a Help Desk Analyst was £22,000 in advertised job vacancies in the East of England during the 6 months to 21 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
England > East of England
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 304 337 332
Rank change year-on-year +33 -5 +34
Permanent jobs requiring a Help Desk Analyst 37 28 32
As % of all permanent IT jobs advertised in the East of England 0.32% 0.23% 0.24%
As % of the Job Titles category 0.33% 0.24% 0.25%
Number of salaries quoted 30 23 32
East of England median annual salary £22,000 £23,000 £20,000
Median salary % change year-on-year -4.35% +15.00% -9.09%
10th Percentile £18,413 £18,500 £17,550
90th Percentile £27,325 £29,750 £27,700
England median annual salary £23,647 £23,000 £23,000
% change year-on-year +2.81% - +4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,051 11,636 12,949
% of permanent IT jobs with a recognized job title 96.82% 97.21% 96.34%
Number of salaries quoted 8,275 9,422 10,904
East of England median annual salary £46,500 £45,000 £45,000
Median salary % change year-on-year +3.33% - +5.88%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Help Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Help Desk Analyst in the East of England

Help Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in the East of England.

Salary trend for Help Desk Analyst in the East of England

Help Desk Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Help Desk Analyst in the East of England over the 6 months to 21 August 2018.

Salary histogram for Help Desk Analyst in the East of England

Help Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the East of England region over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +4 22 £24,000 +4.35% 1
Bedfordshire - 10 £20,000 -
Cambridgeshire +6 5 £22,500 -
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 21 August 2018, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Help Desk Analyst in the job title.

1 19 (51.35%) Windows
2 18 (48.65%) Active Directory
3 14 (37.84%) Microsoft
4 12 (32.43%) Problem Management
5 10 (27.03%) Time Management
5 10 (27.03%) Firewall
5 10 (27.03%) Mathematics
5 10 (27.03%) Windows 7
6 8 (21.62%) Problem-Solving
7 7 (18.92%) ITIL
8 6 (16.22%) TCP/IP
8 6 (16.22%) SQL
8 6 (16.22%) Windows Server
9 5 (13.51%) CRM
10 4 (10.81%) Microsoft Office
10 4 (10.81%) LAN
10 4 (10.81%) Internet
10 4 (10.81%) Wireless
10 4 (10.81%) Electronics
10 4 (10.81%) Manufacturing
10 4 (10.81%) Office 365
10 4 (10.81%) Windows 10
11 3 (8.11%) French Language
12 2 (5.41%) VMS
12 2 (5.41%) FTP
12 2 (5.41%) SOAP
12 2 (5.41%) ActionScript
12 2 (5.41%) SQL Server
12 2 (5.41%) AIX
12 2 (5.41%) Linux

Help Desk Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.41%) MS Exchange
2 1 (2.70%) Exchange Server 2003
2 1 (2.70%) Skype for Business
Applications
1 4 (10.81%) Microsoft Office
Business Applications
1 1 (2.70%) Dynamics CRM
Cloud Services
1 4 (10.81%) Office 365
2 2 (5.41%) Amazon AWS
2 2 (5.41%) Amazon EC2
2 2 (5.41%) Microsoft Azure
3 1 (2.70%) Mimecast
Communications & Networking
1 10 (27.03%) Firewall
2 6 (16.22%) TCP/IP
3 4 (10.81%) Internet
3 4 (10.81%) LAN
3 4 (10.81%) Wireless
4 2 (5.41%) DNS
4 2 (5.41%) FTP
4 2 (5.41%) HTTPS
4 2 (5.41%) Remote Desktop
4 2 (5.41%) SSH
4 2 (5.41%) SSL
Database & Business Intelligence
1 2 (5.41%) SQL Server
General
1 4 (10.81%) Electronics
1 4 (10.81%) Manufacturing
2 3 (8.11%) French Language
3 2 (5.41%) German Language
3 2 (5.41%) Spanish Language
4 1 (2.70%) Italian Language
Libraries, Frameworks & Software Standards
1 2 (5.41%) LDAP
1 2 (5.41%) REST
1 2 (5.41%) SOAP
Miscellaneous
1 1 (2.70%) Analytical Skills
1 1 (2.70%) Driving Licence
Operating Systems
1 19 (51.35%) Windows
2 10 (27.03%) Windows 7
3 6 (16.22%) Windows Server
4 4 (10.81%) Windows 10
5 2 (5.41%) AIX
5 2 (5.41%) Linux
5 2 (5.41%) VMS
5 2 (5.41%) Windows XP
6 1 (2.70%) Windows Vista
Processes & Methodologies
1 12 (32.43%) Problem Management
2 10 (27.03%) Mathematics
2 10 (27.03%) Time Management
3 8 (21.62%) Problem-Solving
4 7 (18.92%) ITIL
5 5 (13.51%) CRM
6 2 (5.41%) Decision-Making
7 1 (2.70%) Break/Fix
Programming Languages
1 6 (16.22%) SQL
2 2 (5.41%) ActionScript
2 2 (5.41%) ActionScript 2.0
Qualifications
1 2 (5.41%) Degree
1 2 (5.41%) MCP
2 1 (2.70%) ITIL Certification
System Software
1 18 (48.65%) Active Directory
Vendors
1 14 (37.84%) Microsoft
2 2 (5.41%) IBM
3 1 (2.70%) Apple