Period
to 20 November 2017

The median annual salary for a Help Desk Analyst was £23,500 in advertised job vacancies in England during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
UK > England
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 792 732 731
Rank change year-on-year -60 -1 -92
Permanent jobs requiring a Help Desk Analyst 372 493 623
As % of all permanent IT jobs advertised in England 0.22% 0.28% 0.30%
As % of the Job Titles category 0.23% 0.29% 0.31%
Number of salaries quoted 347 451 586
England median annual salary £23,500 £23,000 £22,350
Median salary % change year-on-year +2.17% +2.91% -0.67%
10th Percentile £18,500 £18,500 £17,250
90th Percentile £33,750 £33,750 £31,000
UK median annual salary £23,000 £23,000 £22,000
% change year-on-year - +4.55% -2.22%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161257 170357 198528
% of permanent IT jobs with a recognized job title 95.71% 96.50% 96.51%
Number of salaries quoted 130412 143799 166492
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Help Desk Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Analyst in England

Help Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in England.

Salary trend for Help Desk Analyst in England

Help Desk Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Help Desk Analyst in England over the 6 months to 20 November 2017.

Salary histogram for Help Desk Analyst in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -67 122 £28,250 +18.95% 7
South East -12 115 £22,500 - 6
North of England +15 65 £20,500 +2.50% 3
North West +2 39 £21,250 +8.97% 2
East of England -2 31 £25,000 +19.05%
Midlands +8 30 £20,250 - 5
Yorkshire +3 24 £20,000 -6.98%
West Midlands +2 18 £20,750 +13.70% 3
East Midlands +28 12 £20,000 -6.98% 2
South West +16 11 £22,000 +14.29% 2
North East -2 2 £22,500 +20.00% 1
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 November 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Analyst in the job title.

1 246 (66.13%) Windows
2 203 (54.57%) Active Directory
3 176 (47.31%) Microsoft Office
4 160 (43.01%) Microsoft
5 142 (38.17%) Windows 7
6 73 (19.62%) Windows Server
7 66 (17.74%) Windows 10
8 63 (16.94%) ITIL
9 59 (15.86%) SLA
9 59 (15.86%) Citrix
10 54 (14.52%) SQL
11 52 (13.98%) MS Exchange
11 52 (13.98%) TCP/IP
12 48 (12.90%) Windows Server 2008
13 47 (12.63%) VMware
14 45 (12.10%) Finance
15 44 (11.83%) Law
16 42 (11.29%) Office 365
17 37 (9.95%) Windows 8
18 29 (7.80%) Degree
18 29 (7.80%) ITSM
19 28 (7.53%) Blackberry
20 27 (7.26%) LAN
20 27 (7.26%) WAN
20 27 (7.26%) VMware Infrastructure
20 27 (7.26%) Windows Server 2012
21 26 (6.99%) Windows XP
21 26 (6.99%) Telecoms
22 25 (6.72%) Proactive Monitoring
23 24 (6.45%) DNS

Help Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (13.98%) MS Exchange
2 19 (5.11%) Skype for Business
3 8 (2.15%) Exchange Server 2010
4 5 (1.34%) Exchange Server 2013
5 3 (0.81%) Blackberry Enterprise Server
6 2 (0.54%) IBM Domino
6 2 (0.54%) IBM Notes
6 2 (0.54%) SharePoint
7 1 (0.27%) Exchange Server 2003
7 1 (0.27%) IIS
Applications
1 176 (47.31%) Microsoft Office
2 19 (5.11%) Microsoft Excel
3 11 (2.96%) Microsoft PowerPoint
4 3 (0.81%) MS Visio
5 2 (0.54%) Acrobat
6 1 (0.27%) Revit
6 1 (0.27%) Spreadsheet
Business Applications
1 11 (2.96%) Eikon
2 3 (0.81%) Payment Gateway
3 2 (0.54%) Dynamics NAV
3 2 (0.54%) Visualfiles
4 1 (0.27%) assyst
4 1 (0.27%) Dynamics AX
4 1 (0.27%) Magento
Cloud Services
1 42 (11.29%) Office 365
2 10 (2.69%) Microsoft Azure
3 5 (1.34%) Amazon AWS
4 4 (1.08%) SaaS
5 3 (0.81%) G Suite
6 1 (0.27%) Dropbox
Communications & Networking
1 52 (13.98%) TCP/IP
2 27 (7.26%) LAN
2 27 (7.26%) WAN
3 24 (6.45%) DNS
4 22 (5.91%) DHCP
5 21 (5.65%) Firewall
6 12 (3.23%) PBX
6 12 (3.23%) Remote Desktop
6 12 (3.23%) VoIP
7 10 (2.69%) Internet
8 8 (2.15%) SAN
8 8 (2.15%) VPN
8 8 (2.15%) Wi-Fi
9 7 (1.88%) Skype
9 7 (1.88%) Unified Communications
9 7 (1.88%) WebEx
9 7 (1.88%) Wireless
10 6 (1.61%) Extranet
11 3 (0.81%) VLAN
12 2 (0.54%) Cisco IOS
Database & Business Intelligence
1 16 (4.30%) SQL Server
2 4 (1.08%) SQL Server Integration Services
2 4 (1.08%) SQL Server Reporting Services
3 3 (0.81%) Crystal Reports
3 3 (0.81%) MongoDB
3 3 (0.81%) Oracle Database
4 1 (0.27%) Big Data
4 1 (0.27%) MySQL
Development Applications
1 17 (4.57%) JIRA
2 1 (0.27%) Git (software)
General
1 45 (12.10%) Finance
2 44 (11.83%) Law
3 26 (6.99%) Telecoms
4 21 (5.65%) Manufacturing
5 20 (5.38%) Legal
6 16 (4.30%) Electronics
7 15 (4.03%) Banking
7 15 (4.03%) Marketing
8 9 (2.42%) French Language
8 9 (2.42%) German Language
9 8 (2.15%) Retail
10 3 (0.81%) Advertising
11 2 (0.54%) Spanish Language
12 1 (0.27%) Automotive
12 1 (0.27%) Back Office
12 1 (0.27%) Publishing
Libraries, Frameworks & Software Standards
1 5 (1.34%) Web Services
2 4 (1.08%) COM
2 4 (1.08%) HTML
3 3 (0.81%) .NET
3 3 (0.81%) CSS
3 3 (0.81%) PRADO
4 2 (0.54%) XML
5 1 (0.27%) jQuery
5 1 (0.27%) XSLT
Miscellaneous
1 28 (7.53%) Blackberry
2 20 (5.38%) Analytical Skills
3 19 (5.11%) Driving Licence
4 13 (3.49%) iPhone
5 12 (3.23%) iPad
6 11 (2.96%) Video Conferencing
7 8 (2.15%) Computer Science
8 6 (1.61%) Management Information System
9 5 (1.34%) Data Centre
10 4 (1.08%) Enterprise Software
10 4 (1.08%) Fat Client
10 4 (1.08%) Life Science
10 4 (1.08%) NHS
10 4 (1.08%) Thin Client
11 3 (0.81%) EPoS
12 2 (0.54%) Handset
12 2 (0.54%) Linux Command Line
12 2 (0.54%) Smartphone
13 1 (0.27%) Fintech
13 1 (0.27%) Greenfield Project
Operating Systems
1 246 (66.13%) Windows
2 142 (38.17%) Windows 7
3 73 (19.62%) Windows Server
4 66 (17.74%) Windows 10
5 48 (12.90%) Windows Server 2008
6 37 (9.95%) Windows 8
7 27 (7.26%) Windows Server 2012
8 26 (6.99%) Windows XP
9 22 (5.91%) Linux
10 15 (4.03%) Unix
11 11 (2.96%) Windows Server 2003
12 6 (1.61%) Android
13 2 (0.54%) Apple iOS
13 2 (0.54%) Mac OS
13 2 (0.54%) Windows 2000
13 2 (0.54%) Windows Phone
13 2 (0.54%) Windows Vista
14 1 (0.27%) CentOS
14 1 (0.27%) Mac OS X
Processes & Methodologies
1 63 (16.94%) ITIL
2 29 (7.80%) ITSM
3 25 (6.72%) Proactive Monitoring
4 19 (5.11%) Service Management
5 17 (4.57%) Asset Management
6 15 (4.03%) Business Intelligence
6 15 (4.03%) Digital Marketing
6 15 (4.03%) Programme Management
6 15 (4.03%) Project Management
7 13 (3.49%) IT Asset Management
8 12 (3.23%) B2B
8 12 (3.23%) Problem Management
9 11 (2.96%) Incident Management
9 11 (2.96%) Performance Monitoring
9 11 (2.96%) Time Management
10 5 (1.34%) Change Management
10 5 (1.34%) Mentoring
11 4 (1.08%) Document Management
11 4 (1.08%) E-Commerce
11 4 (1.08%) Fault Analysis
Programming Languages
1 54 (14.52%) SQL
2 9 (2.42%) PowerShell
3 3 (0.81%) Bash Shell
3 3 (0.81%) Uniface
3 3 (0.81%) VBA
3 3 (0.81%) VBScript
4 2 (0.54%) JavaScript
4 2 (0.54%) T-SQL
Qualifications
1 29 (7.80%) Degree
2 16 (4.30%) Microsoft Certification
3 10 (2.69%) A+ Certification
4 7 (1.88%) MCSE
5 6 (1.61%) CCNA
5 6 (1.61%) Cisco Certification
5 6 (1.61%) Computer Science Degree
6 5 (1.34%) GNVQ
6 5 (1.34%) HND
7 4 (1.08%) ITIL Certification
7 4 (1.08%) MCP
8 3 (0.81%) ITIL Foundation Certificate
8 3 (0.81%) MOS
8 3 (0.81%) Security Cleared
9 2 (0.54%) MCSA
9 2 (0.54%) SC Cleared
10 1 (0.27%) MCDST
10 1 (0.27%) MCITP
Quality Assurance & Compliance
1 59 (15.86%) SLA
2 1 (0.27%) QA
System Software
1 203 (54.57%) Active Directory
2 27 (7.26%) VMware Infrastructure
3 13 (3.49%) VMware ESXi
4 9 (2.42%) Hyper-V
5 5 (1.34%) VMware Workstation
6 4 (1.08%) Virtual Servers
6 4 (1.08%) vSphere
7 2 (0.54%) Terminal Services
7 2 (0.54%) XenApp
8 1 (0.27%) Citrix Presentation Server
Systems Management
1 2 (0.54%) SCCM
2 1 (0.27%) Norton AntiVirus
Vendors
1 160 (43.01%) Microsoft
2 59 (15.86%) Citrix
3 47 (12.63%) VMware
4 24 (6.45%) Cisco
5 19 (5.11%) Apple
6 16 (4.30%) SAP
7 11 (2.96%) Bloomberg
7 11 (2.96%) FactSet
7 11 (2.96%) iManage
8 6 (1.61%) ServiceNow
9 4 (1.08%) Adobe
9 4 (1.08%) Salesforce.com
9 4 (1.08%) Sophos
10 3 (0.81%) Google
10 3 (0.81%) IBM
10 3 (0.81%) Interwoven
10 3 (0.81%) Oracle
11 2 (0.54%) Infor
11 2 (0.54%) LANDesk
11 2 (0.54%) Lotus