The median annual salary for a Help Desk Analyst was £23,000 in advertised job vacancies in England during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Help Desk Analyst
UK / England
Rank 647 631 612
Rank change year-on-year -16 -19  
Permanent jobs requiring a Help Desk Analyst 176 298 343
As % of all permanent IT jobs advertised in England 0.22% 0.31% 0.35%
As % of the Job Titles category 0.23% 0.32% 0.36%
Number of salaries quoted 170 282 308
Median salary £23,000 £23,000 £22,500
Median salary % change year-on-year - +2.22%  
90% offered a salary of more than £19,000 £19,000 £19,000
10% offered a salary of more than £27,500 £32,175 £31,500
UK excluding London median salary £21,000 £21,000 £21,750
% change year-on-year - -3.44%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 76808 93068 95575
As % of all permanent IT job vacancies advertised in England 96.26% 96.44% 96.66%
Number of salaries quoted 64249 78721 78814
Median salary £46,000 £45,500 £45,000
Median salary % change year-on-year +1.09% +1.11%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Help Desk Analyst in the job title.

Job vacancy trend for Help Desk Analyst in England

Help Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in England.

Salary trend for Help Desk Analyst in England

Help Desk Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Help Desk Analyst in England over the 3 months to 24 March 2017.

Salary histogram for Help Desk Analyst in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 62 £25,000 - 12
South East +20 44 £22,500 - 2
East of England +13 20 £22,500 +12.50% 1
South West +19 13 £19,000 -20.00% 1
East Midlands +8 11 £19,500 -4.87% 1
Yorkshire +19 10 £19,500 -2.50% 2
West Midlands +19 9 £20,163 +8.98% 2
North West -24 8 £21,500 -5.49% 3
North East +2 1 £27,500 -
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 24 March 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Analyst in the job title.

1 261 (66.92%) Windows
2 225 (57.69%) Microsoft
3 201 (51.54%) Active Directory
4 181 (46.41%) MS Office
5 163 (41.79%) Windows 7
6 116 (29.74%) ITIL
7 111 (28.46%) MS Excel
8 79 (20.26%) SLA
9 55 (14.10%) Windows Server
10 51 (13.08%) Windows 10
10 51 (13.08%) MS Exchange
11 48 (12.31%) Law
12 47 (12.05%) Office 365
13 46 (11.79%) Windows XP
14 45 (11.54%) Citrix
15 41 (10.51%) Windows 8
16 40 (10.26%) Finance
17 36 (9.23%) Degree
18 34 (8.72%) Blackberry
18 34 (8.72%) Cisco
19 33 (8.46%) Windows Server 2008
20 28 (7.18%) LAN
21 27 (6.92%) WAN
21 27 (6.92%) Legal
21 27 (6.92%) Time Management
22 26 (6.67%) iManage
23 24 (6.15%) SQL
24 23 (5.90%) C
24 23 (5.90%) iPhone
25 22 (5.64%) TCP/IP

Help Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (13.08%) MS Exchange
2 17 (4.36%) SharePoint
3 14 (3.59%) Skype for Business
4 10 (2.56%) Blackberry Enterprise Server
5 9 (2.31%) Exchange Server 2013
6 7 (1.79%) Exchange Server 2010
7 3 (0.77%) Exchange Server 2007
8 1 (0.26%) BizTalk Server
8 1 (0.26%) IIS
8 1 (0.26%) SharePoint 2013
8 1 (0.26%) WordPress
Applications
1 181 (46.41%) MS Office
2 111 (28.46%) MS Excel
3 14 (3.59%) MS PowerPoint
4 4 (1.03%) MS Visio
5 1 (0.26%) Acrobat
5 1 (0.26%) Spreadsheet
Business Applications
1 6 (1.54%) SAP Oil and Gas
2 4 (1.03%) Eikon
3 1 (0.26%) Dynamics AX
3 1 (0.26%) Dynamics CRM
3 1 (0.26%) Sage 1000
3 1 (0.26%) SAP BPC
Cloud Services
1 47 (12.05%) Office 365
2 6 (1.54%) SaaS
3 3 (0.77%) Amazon AWS
3 3 (0.77%) Cloud Computing
3 3 (0.77%) Microsoft Azure
4 1 (0.26%) G Suite
Communications & Networking
1 28 (7.18%) LAN
2 27 (6.92%) WAN
3 22 (5.64%) TCP/IP
4 21 (5.38%) Firewall
5 17 (4.36%) VoIP
6 16 (4.10%) DNS
6 16 (4.10%) VPN
7 12 (3.08%) DHCP
8 11 (2.82%) Internet
9 7 (1.79%) Remote Desktop
9 7 (1.79%) Skype
10 6 (1.54%) Wi-Fi
10 6 (1.54%) Wireless
11 4 (1.03%) ADSL
11 4 (1.03%) Cisco IOS
11 4 (1.03%) WLAN
12 3 (0.77%) Ethernet
12 3 (0.77%) FTP
12 3 (0.77%) HTTP
12 3 (0.77%) SMTP
Database & Business Intelligence
1 9 (2.31%) SQL Server
2 3 (0.77%) Relational Database
3 2 (0.51%) Oracle Database
3 2 (0.51%) Oracle Database 11g
4 1 (0.26%) SAP BW
4 1 (0.26%) SQL Server 2005
4 1 (0.26%) SQL Server 2008
Development Applications
1 8 (2.05%) JIRA
General
1 48 (12.31%) Law
2 40 (10.26%) Finance
3 27 (6.92%) Legal
4 13 (3.33%) Advertising
5 12 (3.08%) Telecoms
6 9 (2.31%) Banking
6 9 (2.31%) Manufacturing
7 7 (1.79%) Electronics
8 6 (1.54%) Marketing
8 6 (1.54%) Retail
9 5 (1.28%) German Language
10 4 (1.03%) Publishing
11 3 (0.77%) French Language
11 3 (0.77%) Welsh Language
12 2 (0.51%) Pharmaceutical
13 1 (0.26%) Aerospace
13 1 (0.26%) Back Office
13 1 (0.26%) Games
13 1 (0.26%) Italian Language
13 1 (0.26%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (0.77%) .NET
1 3 (0.77%) HTML
1 3 (0.77%) Web Services
2 1 (0.26%) Ruby on Rails
Miscellaneous
1 34 (8.72%) Blackberry
2 23 (5.90%) iPhone
3 20 (5.13%) Analytical Skills
4 12 (3.08%) Chip and PIN
4 12 (3.08%) Computer Science
5 11 (2.82%) iPad
5 11 (2.82%) Smartphone
6 9 (2.31%) Video Conferencing
7 4 (1.03%) Enterprise Software
7 4 (1.03%) EPoS
7 4 (1.03%) Fat Client
7 4 (1.03%) Thin Client
8 3 (0.77%) Data Centre
8 3 (0.77%) Linux Command Line
8 3 (0.77%) Management Information System
9 2 (0.51%) AS400
9 2 (0.51%) IVR
9 2 (0.51%) Virtual Team
10 1 (0.26%) Driving Licence
10 1 (0.26%) User Experience
Operating Systems
1 261 (66.92%) Windows
2 163 (41.79%) Windows 7
3 55 (14.10%) Windows Server
4 51 (13.08%) Windows 10
5 46 (11.79%) Windows XP
6 41 (10.51%) Windows 8
7 33 (8.46%) Windows Server 2008
8 17 (4.36%) Windows Server 2003
8 17 (4.36%) Windows Server 2012
9 14 (3.59%) Linux
10 11 (2.82%) Mac OS X
11 10 (2.56%) Windows Vista
12 8 (2.05%) Android
12 8 (2.05%) Unix
13 7 (1.79%) Apple iOS
14 4 (1.03%) Windows Phone
15 2 (0.51%) Mac OS
Processes & Methodologies
1 116 (29.74%) ITIL
2 27 (6.92%) Time Management
3 17 (4.36%) ITSM
4 13 (3.33%) Problem Management
4 13 (3.33%) Project Management
5 12 (3.08%) CAD
5 12 (3.08%) CRM
6 11 (2.82%) Service Delivery
6 11 (2.82%) Service Management
7 10 (2.56%) Process Improvement
8 9 (2.31%) Incident Management
9 6 (1.54%) Asset Management
9 6 (1.54%) Business Intelligence
9 6 (1.54%) Digital Marketing
9 6 (1.54%) Programme Management
10 5 (1.28%) Change Management
10 5 (1.28%) Document Management
10 5 (1.28%) ITIL V3
10 5 (1.28%) Root Cause Analysis
11 4 (1.03%) Mobile Device Management
Programming Languages
1 24 (6.15%) SQL
2 23 (5.90%) C
3 4 (1.03%) PowerShell
4 3 (0.77%) PL/SQL
5 2 (0.51%) C#
6 1 (0.26%) Java
6 1 (0.26%) Ruby
Qualifications
1 36 (9.23%) Degree
2 22 (5.64%) Microsoft Certification
3 17 (4.36%) MOS
4 11 (2.82%) HND
5 10 (2.56%) MCP
6 9 (2.31%) MCSA
7 7 (1.79%) GNVQ
8 6 (1.54%) ITIL Certification
9 5 (1.28%) MCSE
9 5 (1.28%) SC Cleared
9 5 (1.28%) Security Cleared
10 2 (0.51%) A+ Certification
10 2 (0.51%) CCENT
10 2 (0.51%) Cisco Certification
10 2 (0.51%) ITIL Foundation Certificate
10 2 (0.51%) MCITP
10 2 (0.51%) VTSP
11 1 (0.26%) CCA
11 1 (0.26%) Citrix Certification
11 1 (0.26%) PMP
Quality Assurance & Compliance
1 79 (20.26%) SLA
2 5 (1.28%) QA
System Software
1 201 (51.54%) Active Directory
2 12 (3.08%) VMware Infrastructure
3 9 (2.31%) Virtual Servers
3 9 (2.31%) XenApp
3 9 (2.31%) XenDesktop
4 8 (2.05%) Hyper-V
5 7 (1.79%) Terminal Services
6 3 (0.77%) IMail Server
6 3 (0.77%) VMware ESXi
6 3 (0.77%) vSphere
Systems Management
1 9 (2.31%) XenMobile
2 7 (1.79%) Backup Exec
3 5 (1.28%) Norton AntiVirus
4 4 (1.03%) McAfee ePO
4 4 (1.03%) SCCM
Vendors
1 225 (57.69%) Microsoft
2 45 (11.54%) Citrix
3 34 (8.72%) Cisco
4 26 (6.67%) iManage
5 21 (5.38%) VMware
6 20 (5.13%) SAP
7 19 (4.87%) Apple
8 18 (4.62%) Dell
9 16 (4.10%) Polycom
10 12 (3.08%) RedPrairie
11 10 (2.56%) HP
12 9 (2.31%) Intel Security
12 9 (2.31%) Samsung
13 8 (2.05%) ServiceNow
14 7 (1.79%) Remedy
14 7 (1.79%) Symantec
15 6 (1.54%) Bloomberg
16 5 (1.28%) LANDesk
17 4 (1.03%) FactSet
17 4 (1.03%) Sun
London
Recruitment Genius Ltd
Salary: £17000 - £20000 per annum
Posted: Yesterday
Coventry, West Midlands (County)
QUANTICA
Salary: £19000 per annum + benefits
Posted: 8 hours ago
Central London / West End
AWD Recruitment
Salary: £18,000 - £22,000 per annum + Benefits
Posted: 7 hours ago
Bristol, Avon
Bluetownonline
Posted: Yesterday
London
Ashdown IT
Salary: £20000 - £23000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £22k - 26k per year
Posted: 3 days ago
Watford, Hertfordshire
Firway Consulting
Salary: From £24,000 to £27,000 per annum Circa £26000 + Bens
Posted: 2 days ago
Nottingham
Recruitment Genius Ltd
Posted: 2 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 4 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £15000 - £20000 per annum + bens
Posted: 3 days ago
Central London / West End
H&R Talent
Salary: From £25,000 to £28,000 per annum
Posted: 2 days ago
Petersfield, Hampshire
Miller Maxwell Ltd
Salary: From £30,000 to £36,000 per annum Bonus and benefits package
Posted: 2 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 6 days ago
London
Harrington Starr
Salary: £30000 - £35000 per annum + bonus, benefits + training
Posted: 6 days ago
Manchester, Lancashire
Rullion
Posted: 4 days ago
High Wycombe, Buckinghamshire
Bluetownonline
Salary: Benefits
Posted: 3 days ago
City, London
Harrington Starr
Salary: £28000 - £35000 per annum + Bonus + Benefits + Training
Posted: 2 days ago
Manchester, North-West, UK
Turley
Salary: Highly Competitive
Posted: 9 days ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 4 days ago
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: 3 days ago
London
360 Resourcing
Salary: £26,000 per annum
Posted: 18 days ago