The median annual salary for a Help Desk Analyst was £23,000 in advertised job vacancies in England during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
UK / England
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 692 592 677
Rank change year-on-year -100 +85  
Permanent jobs requiring a Help Desk Analyst 165 331 276
As % of all permanent IT jobs advertised in England 0.20% 0.36% 0.27%
As % of the Job Titles category 0.21% 0.37% 0.27%
Number of salaries quoted 148 308 254
Median salary £23,000 £23,000 £22,000
Median salary % change year-on-year - +4.54%  
90% offered a salary of more than £19,000 £19,500 £17,650
10% offered a salary of more than £30,000 £30,000 £30,000
UK excluding London median salary £22,000 £21,500 £21,000
% change year-on-year +2.32% +2.38%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 79382 89280 100510
As % of all permanent IT job vacancies advertised in England 95.99% 96.54% 96.64%
Number of salaries quoted 65298 76096 83752
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Help Desk Analyst in the job title.

Job vacancy trend for Help Desk Analyst in England

Help Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in England.

Salary trend for Help Desk Analyst in England

Help Desk Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Help Desk Analyst in England over the 3 months to 24 June 2017.

Salary histogram for Help Desk Analyst in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -66 58 £25,000 +4.16% 7
South East +7 46 £22,000 -2.22% 7
East of England +2 19 £23,000 +21.05% 2
North West -31 16 £22,500 +9.75% 3
West Midlands +6 9 £20,750 -1.19% 1
South West +7 6 £21,500 -4.44% 1
East Midlands +3 5 £21,000 +2.43% 5
North East +16 3 £21,500 -21.81% 1
Yorkshire -16 3 £19,000 -5.00% 2
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 June 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Analyst in the job title.

1 225 (65.98%) Windows
2 177 (51.91%) Microsoft
3 175 (51.32%) Active Directory
4 154 (45.16%) Microsoft Office
5 144 (42.23%) Windows 7
6 93 (27.27%) ITIL
7 60 (17.60%) Windows 10
7 60 (17.60%) Office 365
8 54 (15.84%) SLA
9 46 (13.49%) Windows 8
10 45 (13.20%) Citrix
11 43 (12.61%) MS Exchange
12 42 (12.32%) Law
12 42 (12.32%) Windows Server
13 38 (11.14%) Windows XP
14 37 (10.85%) Finance
15 35 (10.26%) Degree
16 30 (8.80%) Microsoft Certification
17 26 (7.62%) SQL
18 23 (6.74%) LAN
19 21 (6.16%) Blackberry
20 20 (5.87%) Cisco
20 20 (5.87%) iManage
21 19 (5.57%) WAN
21 19 (5.57%) VMware
21 19 (5.57%) Legal
21 19 (5.57%) Firewall
22 17 (4.99%) Telecoms
22 17 (4.99%) Project Management
22 17 (4.99%) HND

Help Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (12.61%) MS Exchange
2 12 (3.52%) SharePoint
3 6 (1.76%) Blackberry Enterprise Server
4 4 (1.17%) Exchange Server 2010
5 3 (0.88%) Exchange Server 2013
5 3 (0.88%) Skype for Business
6 1 (0.29%) BizTalk Server
6 1 (0.29%) Exchange Server 2007
6 1 (0.29%) IIS
6 1 (0.29%) SAS
6 1 (0.29%) SharePoint 2013
6 1 (0.29%) WordPress
Applications
1 154 (45.16%) Microsoft Office
2 14 (4.11%) Microsoft Excel
3 8 (2.35%) Microsoft PowerPoint
4 6 (1.76%) MS Visio
5 1 (0.29%) Acrobat
Business Applications
1 8 (2.35%) SAP Oil and Gas
2 3 (0.88%) Payment Gateway
3 2 (0.59%) Dynamics AX
4 1 (0.29%) Dynamics CRM
4 1 (0.29%) Visualfiles
Cloud Services
1 60 (17.60%) Office 365
2 5 (1.47%) SaaS
3 4 (1.17%) Amazon AWS
4 3 (0.88%) Microsoft Azure
5 2 (0.59%) G Suite
Communications & Networking
1 23 (6.74%) LAN
2 19 (5.57%) Firewall
2 19 (5.57%) WAN
3 13 (3.81%) Internet
4 12 (3.52%) TCP/IP
5 11 (3.23%) VoIP
5 11 (3.23%) Wireless
6 8 (2.35%) DNS
7 7 (2.05%) Remote Desktop
7 7 (2.05%) VPN
8 6 (1.76%) DHCP
8 6 (1.76%) IP Telephony
9 5 (1.47%) Network Security
10 4 (1.17%) PBX
11 3 (0.88%) Ethernet
11 3 (0.88%) Skype
12 2 (0.59%) Asterisk PBX
12 2 (0.59%) Unified Communications
12 2 (0.59%) WebEx
12 2 (0.59%) Wi-Fi
Database & Business Intelligence
1 12 (3.52%) SQL Server
2 6 (1.76%) Oracle Database
3 4 (1.17%) MongoDB
4 3 (0.88%) Crystal Reports
4 3 (0.88%) SQL Server Integration Services
4 3 (0.88%) SQL Server Reporting Services
5 2 (0.59%) Oracle Database 11g
5 2 (0.59%) Relational Database
5 2 (0.59%) SQL Server 2005
5 2 (0.59%) SQL Server 2008
6 1 (0.29%) Hadoop
Development Applications
1 8 (2.35%) JIRA
General
1 42 (12.32%) Law
2 37 (10.85%) Finance
3 19 (5.57%) Legal
4 17 (4.99%) Telecoms
5 14 (4.11%) Manufacturing
6 12 (3.52%) Electronics
7 11 (3.23%) Advertising
8 8 (2.35%) Banking
8 8 (2.35%) Marketing
9 6 (1.76%) Retail
10 4 (1.17%) French Language
10 4 (1.17%) Welsh Language
11 3 (0.88%) Spanish Language
12 2 (0.59%) Games
12 2 (0.59%) German Language
12 2 (0.59%) Investment Banking
13 1 (0.29%) Aerospace
13 1 (0.29%) Back Office
13 1 (0.29%) Italian Language
13 1 (0.29%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (1.17%) Web Services
2 3 (0.88%) CSS
2 3 (0.88%) HTML
3 2 (0.59%) .NET
4 1 (0.29%) COM
4 1 (0.29%) Ruby on Rails
4 1 (0.29%) XML
Miscellaneous
1 21 (6.16%) Blackberry
2 15 (4.40%) Analytical Skills
2 15 (4.40%) Computer Science
3 14 (4.11%) iPhone
4 12 (3.52%) iPad
5 11 (3.23%) Video Conferencing
6 10 (2.93%) Smartphone
7 9 (2.64%) Driving Licence
8 3 (0.88%) EPoS
8 3 (0.88%) Linux Command Line
9 2 (0.59%) Chip and PIN
9 2 (0.59%) Enterprise Software
9 2 (0.59%) IVR
9 2 (0.59%) PDA
10 1 (0.29%) AS400
10 1 (0.29%) CMDB
10 1 (0.29%) Digital TV
10 1 (0.29%) Fat Client
10 1 (0.29%) Handset
10 1 (0.29%) Thin Client
Operating Systems
1 225 (65.98%) Windows
2 144 (42.23%) Windows 7
3 60 (17.60%) Windows 10
4 46 (13.49%) Windows 8
5 42 (12.32%) Windows Server
6 38 (11.14%) Windows XP
7 16 (4.69%) Windows Server 2008
8 15 (4.40%) Windows Server 2012
9 10 (2.93%) Linux
9 10 (2.93%) Windows Server 2003
10 7 (2.05%) Windows Vista
11 6 (1.76%) Android
11 6 (1.76%) Unix
12 5 (1.47%) Apple iOS
13 3 (0.88%) Mac OS X
14 1 (0.29%) Windows Phone
Processes & Methodologies
1 93 (27.27%) ITIL
2 17 (4.99%) Project Management
2 17 (4.99%) Time Management
3 9 (2.64%) CRM
3 9 (2.64%) ITSM
4 8 (2.35%) Business Intelligence
4 8 (2.35%) Digital Marketing
4 8 (2.35%) Programme Management
5 7 (2.05%) Asset Management
5 7 (2.05%) Problem Management
5 7 (2.05%) Service Management
6 6 (1.76%) Service Delivery
7 5 (1.47%) Analytics
7 5 (1.47%) Incident Management
7 5 (1.47%) Process Improvement
8 4 (1.17%) Data Analytics
8 4 (1.17%) Line Management
9 3 (0.88%) Business Continuity
9 3 (0.88%) Document Management
9 3 (0.88%) Telesales
Programming Languages
1 26 (7.62%) SQL
2 6 (1.76%) C
3 4 (1.17%) Bash Shell
4 3 (0.88%) Uniface
5 1 (0.29%) C#
5 1 (0.29%) Ruby
Qualifications
1 35 (10.26%) Degree
2 30 (8.80%) Microsoft Certification
3 17 (4.99%) HND
4 16 (4.69%) MCSE
5 14 (4.11%) A+ Certification
6 13 (3.81%) Computer Science Degree
7 12 (3.52%) GNVQ
8 9 (2.64%) MOS
8 9 (2.64%) Security Cleared
9 6 (1.76%) SC Cleared
10 5 (1.47%) ITIL Certification
10 5 (1.47%) MCP
11 4 (1.17%) MCDST
11 4 (1.17%) MCSA
12 3 (0.88%) CCENT
13 2 (0.59%) Cisco Certification
13 2 (0.59%) Citrix Certification
13 2 (0.59%) ITIL Foundation Certificate
13 2 (0.59%) MCITP
13 2 (0.59%) VTSP
Quality Assurance & Compliance
1 54 (15.84%) SLA
2 1 (0.29%) ISO/IEC 20000
2 1 (0.29%) QA
System Software
1 175 (51.32%) Active Directory
2 12 (3.52%) VMware Infrastructure
3 8 (2.35%) XenApp
4 4 (1.17%) Virtual Servers
4 4 (1.17%) VMware Workstation
4 4 (1.17%) XenDesktop
5 3 (0.88%) Hyper-V
6 2 (0.59%) Terminal Services
7 1 (0.29%) Terminal Server
7 1 (0.29%) Virtual Machines
Systems Management
1 11 (3.23%) Backup Exec
1 11 (3.23%) Norton AntiVirus
2 10 (2.93%) SCCM
3 4 (1.17%) WSUS
3 4 (1.17%) XenMobile
4 2 (0.59%) McAfee ePO
Vendors
1 177 (51.91%) Microsoft
2 45 (13.20%) Citrix
3 20 (5.87%) Cisco
3 20 (5.87%) iManage
4 19 (5.57%) VMware
5 13 (3.81%) Symantec
6 11 (3.23%) HP
6 11 (3.23%) SAP
7 10 (2.93%) Apple
8 8 (2.35%) ServiceNow
9 7 (2.05%) Oracle
9 7 (2.05%) Remedy
10 6 (1.76%) Canon
10 6 (1.76%) Polycom
11 5 (1.47%) Dell
11 5 (1.47%) Mitel
12 4 (1.17%) Samsung
13 3 (0.88%) LANDesk
14 2 (0.59%) Google
14 2 (0.59%) SolarWinds
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