1st Line Service Desk Analyst Job Trends in Epsom

First Line Service Desk Analyst
Surrey > Epsom

The median First Line Service Desk Analyst salary in Epsom is £36,500 per year, according to job vacancies posted during the 6 months leading to 11 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 Sep 2025
Same period 2024 Same period 2023
Rank 23 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st Line Service Desk Analyst 1 0 0
As % of all permanent jobs advertised in Epsom 1.05% - -
As % of the Job Titles category 1.75% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £33,250 - -
Median annual salary (50th Percentile) £36,500 - -
75th Percentile £39,750 - -
90th Percentile - - -
Surrey median annual salary £28,750 £26,000 -
% change year-on-year +10.58% - -

All Permanent IT Job Vacancies
Epsom

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Epsom. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Epsom with a recognized job title 57 80 65
% of permanent jobs with a recognized job title 60.00% 97.56% 89.04%
Number of salaries quoted 42 51 42
10th Percentile - £40,000 £41,500
25th Percentile £24,500 £47,500 £47,250
Median annual salary (50th Percentile) £40,375 £57,500 £55,000
Median % change year-on-year -29.78% +4.55% +29.41%
75th Percentile £67,500 £67,500 £58,750
90th Percentile - £75,000 £63,625
Surrey median annual salary £47,500 £51,250 £57,500
% change year-on-year -7.32% -10.87% +4.55%

1st Line Service Desk Analyst
Job Vacancy Trend in Epsom

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Epsom.

Job vacancy trend for 1st Line Service Desk Analyst in Epsom

1st Line Service Desk Analyst
Salary Trend in Epsom

Salary distribution trend for 1st Line Service Desk Analyst job vacancies in Epsom.

Salary distribution trend for 1st Line Service Desk Analyst job vacancies in Epsom

1st Line Service Desk Analyst Skill Set
Top 15 Co-occurring Skills and Capabilities in Epsom

For the 6 months to 11 September 2025, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Epsom region featuring 1st Line Service Desk Analyst in the job title.

1 1 (100.00%) Microsoft Office
1 1 (100.00%) ITIL
1 1 (100.00%) Windows
1 1 (100.00%) Microsoft
1 1 (100.00%) Active Directory
1 1 (100.00%) Service Management
1 1 (100.00%) ITSM
1 1 (100.00%) Asset Management
1 1 (100.00%) Knowledge Management
1 1 (100.00%) SCCM
1 1 (100.00%) Vulnerability Management
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Power Platform
1 1 (100.00%) PowerApps
1 1 (100.00%) Documentation Skills

1st Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Epsom by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Power Platform
1 1 (100.00%) PowerApps
General
1 1 (100.00%) Documentation Skills
Operating Systems
1 1 (100.00%) Windows
Processes & Methodologies
1 1 (100.00%) Asset Management
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) Knowledge Management
1 1 (100.00%) Service Management
1 1 (100.00%) Vulnerability Management
System Software
1 1 (100.00%) Active Directory
Systems Management
1 1 (100.00%) SCCM
Vendors
1 1 (100.00%) Microsoft