First Line Help Desk Support Job Trends in Glamorgan

First Line Help Desk Support
South Wales > Glamorgan

The median First Line Help Desk Support salary in Glamorgan is £24,250 per year, according to job vacancies posted during the 6 months leading to 9 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Feb 2026
Same period 2025 Same period 2024
Rank 14 - -
Rank change year-on-year - - -
Permanent jobs requiring a First Line Help Desk Support 1 0 0
As % of all permanent jobs in Glamorgan 2.04% - -
As % of the Job Titles category 3.13% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £24,125 - -
Median annual salary (50th Percentile) £24,250 - -
75th Percentile £24,375 - -
90th Percentile - - -
South Wales median annual salary £24,250 - -

All Permanent IT Job Roles
Glamorgan

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Glamorgan. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Glamorgan with a recognized job title 32 43 28
% of permanent jobs with a recognized job title 65.31% 97.73% 100.00%
Number of salaries quoted 16 6 8
10th Percentile £24,606 £29,877 -
25th Percentile £25,172 £39,875 £28,290
Median annual salary (50th Percentile) £38,500 £51,750 £31,500
Median % change year-on-year -25.60% +64.29% -16.00%
75th Percentile £44,336 £62,000 £40,189
90th Percentile £45,000 £73,125 £47,900
South Wales median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +2.15%

First Line Help Desk Support Skill Set
Top 9 Co-Occurring Skills & Capabilities in Glamorgan

For the 6 months to 9 February 2026, First Line Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Glamorgan region featuring First Line Help Desk Support in the job title.

1 1 (100.00%) Customer Service
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft Office
1 1 (100.00%) Process Improvement
1 1 (100.00%) Remote Desktop
1 1 (100.00%) TCP/IP
1 1 (100.00%) VoIP
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10

First Line Help Desk Support Skill Set
Co-Occurring Skills & Capabilities in Glamorgan by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (100.00%) Microsoft Office
Communications & Networking
1 1 (100.00%) Remote Desktop
1 1 (100.00%) TCP/IP
1 1 (100.00%) VoIP
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) Process Improvement
Vendors
1 1 (100.00%) Microsoft