1st Line Support Job Trends in Glamorgan

First Line Support
South Wales > Glamorgan

The median First Line Support salary in Glamorgan is £24,250 per year, according to job vacancies posted during the 6 months leading to 16 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Mar 2026
Same period 2025 Same period 2024
Rank 13 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st Line Support 4 0 0
As % of all permanent jobs in Glamorgan 8.16% - -
As % of the Job Titles category 12.12% - -
Number of salaries quoted 4 0 0
10th Percentile - - -
25th Percentile £24,125 - -
Median annual salary (50th Percentile) £24,250 - -
75th Percentile £24,375 - -
90th Percentile - - -
South Wales median annual salary £24,250 - £21,500

All Permanent IT Job Roles
Glamorgan

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Glamorgan. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Glamorgan with a recognized job title 33 20 32
% of permanent jobs with a recognized job title 67.35% 90.91% 100.00%
Number of salaries quoted 17 9 10
10th Percentile £24,125 £24,065 £28,290
25th Percentile £25,087 £36,250 £28,468
Median annual salary (50th Percentile) £37,000 £51,500 £31,500
Median % change year-on-year -28.16% +63.49% -16.00%
75th Percentile £42,500 £65,000 £37,669
90th Percentile £45,000 £72,450 £47,800
South Wales median annual salary £50,000 £52,000 £46,350
% change year-on-year -3.85% +12.19% -0.32%

1st Line Support
Job Vacancy Trend in Glamorgan

Historical trend showing the proportion of permanent IT job postings featuring '1st Line Support' in the job title relative to all permanent IT jobs advertised in Glamorgan.

1st Line Support job vacancy trend in Glamorgan

1st Line Support Skill Set
Top 9 Co-Occurring Skills & Capabilities in Glamorgan

For the 6 months to 16 March 2026, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Glamorgan region featuring 1st Line Support in the job title.

1 4 (100.00%) Customer Service
1 4 (100.00%) Microsoft
1 4 (100.00%) Microsoft Office
1 4 (100.00%) Process Improvement
1 4 (100.00%) Remote Desktop
1 4 (100.00%) TCP/IP
1 4 (100.00%) VoIP
1 4 (100.00%) Windows
1 4 (100.00%) Windows 10

1st Line Support Skill Set
Co-Occurring Skills & Capabilities in Glamorgan by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 4 (100.00%) Microsoft Office
Communications & Networking
1 4 (100.00%) Remote Desktop
1 4 (100.00%) TCP/IP
1 4 (100.00%) VoIP
Operating Systems
1 4 (100.00%) Windows
1 4 (100.00%) Windows 10
Processes & Methodologies
1 4 (100.00%) Customer Service
1 4 (100.00%) Process Improvement
Vendors
1 4 (100.00%) Microsoft