Period
to 19 November 2017

The median annual salary for a 2nd Line Support was £24,500 in advertised job vacancies in Guildford during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Surrey > Guildford
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 85 60 85
Rank change year-on-year -25 +25 +9
Permanent jobs requiring a 2nd Line Support 10 22 24
As % of all permanent IT jobs advertised in Guildford 1.21% 2.73% 1.86%
As % of the Job Titles category 1.24% 2.76% 1.88%
Number of salaries quoted 10 19 26
Guildford median annual salary £24,500 £32,000 £27,250
Median salary % change year-on-year -23.44% +17.43% -0.91%
10th Percentile £21,500 £25,900 £22,750
90th Percentile £28,400 £38,750 £33,750
Surrey median annual salary £26,500 £27,500 £27,000
% change year-on-year -3.64% +1.85% -3.57%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Guildford. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Guildford
Permanent vacancies in Guildford with a recognized job title 808 796 1274
% of permanent IT jobs with a recognized job title 97.82% 98.76% 98.91%
Number of salaries quoted 723 734 1145
Guildford median annual salary £40,000 £45,000 £42,500
Median salary % change year-on-year -11.11% +5.88% -5.56%
10th Percentile £26,250 £26,250 £26,175
90th Percentile £66,000 £67,500 £66,250
Surrey median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

2nd Line Support
Job Vacancy Trend in Guildford

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Guildford.

Job vacancy trend for 2nd Line Support in Guildford

2nd Line Support
Salary Trend in Guildford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Guildford.

Salary trend for 2nd Line Support in Guildford

2nd Line Support
Salary Histogram in Guildford

The salary distribution of IT jobs citing 2nd Line Support in Guildford over the 6 months to 19 November 2017.

Salary histogram for 2nd Line Support in Guildford

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Guildford

For the 6 months to 19 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Guildford region featuring 2nd Line Support in the job title.

1 8 (80.00%) Windows
2 7 (70.00%) Active Directory
3 5 (50.00%) Microsoft
4 4 (40.00%) Windows 8
4 4 (40.00%) Windows Server 2012
5 3 (30.00%) Windows Server 2008
5 3 (30.00%) Windows 7
5 3 (30.00%) Windows 10
5 3 (30.00%) Windows Server
5 3 (30.00%) ITIL
5 3 (30.00%) MS Exchange
5 3 (30.00%) Service Management
6 2 (20.00%) Exchange Server 2007
6 2 (20.00%) Finance
6 2 (20.00%) Legal
6 2 (20.00%) Microsoft Certification
6 2 (20.00%) A+ Certification
6 2 (20.00%) Office 365
6 2 (20.00%) Exchange Server 2010
6 2 (20.00%) Mentoring
7 1 (10.00%) Coaching
7 1 (10.00%) Server Patching
7 1 (10.00%) Mobile Device Management
7 1 (10.00%) Exchange Server 2013
7 1 (10.00%) iPad
7 1 (10.00%) iSeries
7 1 (10.00%) Hyper-V
7 1 (10.00%) Computer Science Degree
7 1 (10.00%) Blackberry
7 1 (10.00%) Citrix

2nd Line Support Skill Set
Co-occurring IT Skills in Guildford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (30.00%) MS Exchange
2 2 (20.00%) Exchange Server 2007
2 2 (20.00%) Exchange Server 2010
3 1 (10.00%) Exchange Server 2013
3 1 (10.00%) SharePoint
Applications
1 1 (10.00%) Microsoft Office
Business Applications
1 1 (10.00%) Dynamics CRM
Cloud Services
1 2 (20.00%) Office 365
Communications & Networking
1 1 (10.00%) Firewall
General
1 2 (20.00%) Finance
1 2 (20.00%) Legal
Miscellaneous
1 1 (10.00%) AS400
1 1 (10.00%) Blackberry
1 1 (10.00%) Computer Science
1 1 (10.00%) iPad
1 1 (10.00%) iPhone
1 1 (10.00%) iSeries
Operating Systems
1 8 (80.00%) Windows
2 4 (40.00%) Windows 8
2 4 (40.00%) Windows Server 2012
3 3 (30.00%) Windows 10
3 3 (30.00%) Windows 7
3 3 (30.00%) Windows Server
3 3 (30.00%) Windows Server 2008
4 1 (10.00%) Linux
4 1 (10.00%) Windows Mobile
4 1 (10.00%) Windows XP
Processes & Methodologies
1 3 (30.00%) ITIL
1 3 (30.00%) Service Management
2 2 (20.00%) Mentoring
3 1 (10.00%) Coaching
3 1 (10.00%) CRM
3 1 (10.00%) Incident Management
3 1 (10.00%) ITSM
3 1 (10.00%) Mobile Device Management
3 1 (10.00%) Server Patching
Programming Languages
1 1 (10.00%) PHP
Qualifications
1 2 (20.00%) A+ Certification
1 2 (20.00%) Microsoft Certification
2 1 (10.00%) Computer Science Degree
2 1 (10.00%) Degree
2 1 (10.00%) MCSA
2 1 (10.00%) MCSE
Quality Assurance & Compliance
1 1 (10.00%) SLA
System Software
1 7 (70.00%) Active Directory
2 1 (10.00%) Hyper-V
Vendors
1 5 (50.00%) Microsoft
2 1 (10.00%) Citrix
2 1 (10.00%) IBM
2 1 (10.00%) LANDesk
2 1 (10.00%) VMware