Period
to 21 July 2018

The median annual salary for a 2nd Line Support was £28,000 in advertised job vacancies in Surrey during the 6 months to 21 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Surrey
6 months to
21 Jul 2018
Same period 2017 Same period 2016
Rank 155 136 165
Rank change year-on-year -19 +29 +5
Permanent jobs requiring a 2nd Line Support 91 120 130
As % of all permanent IT jobs advertised in Surrey 1.73% 2.10% 1.65%
As % of the Job Titles category 1.80% 2.17% 1.69%
Number of salaries quoted 73 110 112
Surrey median annual salary £28,000 £27,500 £28,000
Median salary % change year-on-year +1.82% -1.79% +7.69%
10th Percentile £24,150 £22,250 £21,300
90th Percentile £37,500 £36,550 £33,750
South East median annual salary £27,500 £26,000 £26,500
% change year-on-year +5.77% -1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 5,066 5,520 7,689
% of permanent IT jobs with a recognized job title 96.06% 96.72% 97.64%
Number of salaries quoted 4,216 4,515 6,574
Surrey median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,625 £26,250 £26,250
90th Percentile £70,000 £68,000 £67,500
South East median annual salary £45,000 £45,000 £45,000

2nd Line Support
Job Vacancy Trend in Surrey

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for 2nd Line Support in Surrey

2nd Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Surrey.

Salary trend for 2nd Line Support in Surrey

2nd Line Support
Salary Histogram in Surrey

The salary distribution of IT jobs citing 2nd Line Support in Surrey over the 6 months to 21 July 2018.

Salary histogram for 2nd Line Support in Surrey

2nd Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 6 months to 21 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Weybridge -8 23 £26,500 -7.02%
Leatherhead -4 11 £27,500 +3.77% 1
Guildford -3 7 £32,500 +30.00% 1
Reigate -12 7 £31,500 +18.87%
Woking +13 5 £50,000 +53.85% 2
Cobham +6 3 - -
Godalming -24 3 £28,000 +12.00%
Farnham -21 2 £24,500 +13.95%
Virginia Water - 2 £25,000 -
Chertsey +11 1 £28,500 +3.64%
Staines +7 1 £27,500 -39.56%
Redhill +6 1 £22,000 -24.79% 1
Esher +2 1 £28,000 +5.66%
Camberley -8 1 £34,500 +16.95%
Tadworth - 1 £28,500 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 21 July 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring 2nd Line Support in the job title.

1 79 (86.81%) Windows
2 54 (59.34%) Microsoft
3 51 (56.04%) Active Directory
4 35 (38.46%) VMware
5 32 (35.16%) Windows Server
5 32 (35.16%) Office 365
6 30 (32.97%) Apple
7 29 (31.87%) MS Exchange
8 26 (28.57%) Cisco
9 22 (24.18%) Microsoft Certification
10 19 (20.88%) Citrix
11 18 (19.78%) MCSE
12 17 (18.68%) ITIL
12 17 (18.68%) Windows Server 2008
12 17 (18.68%) Windows Server 2012
12 17 (18.68%) Windows 10
13 14 (15.38%) iPhone
13 14 (15.38%) Google
13 14 (15.38%) Microsoft Office
13 14 (15.38%) Hyper-V
14 13 (14.29%) Microsoft Azure
14 13 (14.29%) Problem-Solving
15 12 (13.19%) Windows 7
15 12 (13.19%) SQL
16 11 (12.09%) SQL Server
16 11 (12.09%) Linux
16 11 (12.09%) DNS
16 11 (12.09%) VMware Infrastructure
16 11 (12.09%) Finance
17 10 (10.99%) SCCM

2nd Line Support Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (31.87%) MS Exchange
2 9 (9.89%) Exchange Server 2010
2 9 (9.89%) Exchange Server 2013
3 8 (8.79%) IIS
4 6 (6.59%) DataSynapse
5 5 (5.49%) SharePoint
6 1 (1.10%) Blackberry Enterprise Server
6 1 (1.10%) Exchange Server 2003
Applications
1 14 (15.38%) Microsoft Office
2 8 (8.79%) Microsoft Excel
3 2 (2.20%) AutoCAD
Cloud Services
1 32 (35.16%) Office 365
2 13 (14.29%) Microsoft Azure
3 6 (6.59%) Amazon AWS
4 2 (2.20%) SaaS
5 1 (1.10%) Dropbox
5 1 (1.10%) G Suite
5 1 (1.10%) Mimecast
Communications & Networking
1 11 (12.09%) DNS
2 9 (9.89%) Firewall
3 8 (8.79%) TCP/IP
4 7 (7.69%) DHCP
5 6 (6.59%) LAN
5 6 (6.59%) WAN
6 5 (5.49%) Wi-Fi
7 3 (3.30%) SMS
8 2 (2.20%) 3G
8 2 (2.20%) 4G
8 2 (2.20%) Ethernet
8 2 (2.20%) VoIP
8 2 (2.20%) WebEx
9 1 (1.10%) Internet
9 1 (1.10%) IPsec
9 1 (1.10%) NetScaler
9 1 (1.10%) SAN
9 1 (1.10%) VSAN
9 1 (1.10%) Wireless
9 1 (1.10%) WLAN
Database & Business Intelligence
1 11 (12.09%) SQL Server
2 6 (6.59%) SQL Server 2016
3 1 (1.10%) Data Warehouse
General
1 11 (12.09%) Finance
2 6 (6.59%) Retail
3 2 (2.20%) Back Office
3 2 (2.20%) Law
4 1 (1.10%) Legal
Libraries, Frameworks & Software Standards
1 2 (2.20%) Software Packaging
2 1 (1.10%) WAP
Miscellaneous
1 14 (15.38%) iPhone
2 10 (10.99%) Analytical Skills
3 3 (3.30%) Blackberry
3 3 (3.30%) Enterprise Software
4 2 (2.20%) Driving Licence
4 2 (2.20%) NHS
4 2 (2.20%) Self-Motivation
5 1 (1.10%) Client/Server
5 1 (1.10%) Data Centre
5 1 (1.10%) EPoS
5 1 (1.10%) iPad
5 1 (1.10%) Video Conferencing
Operating Systems
1 79 (86.81%) Windows
2 32 (35.16%) Windows Server
3 17 (18.68%) Windows 10
3 17 (18.68%) Windows Server 2008
3 17 (18.68%) Windows Server 2012
4 12 (13.19%) Windows 7
5 11 (12.09%) Linux
6 10 (10.99%) Windows 8
7 3 (3.30%) Android
8 2 (2.20%) Mac OS X
8 2 (2.20%) Windows XP
9 1 (1.10%) Apple iOS
Processes & Methodologies
1 17 (18.68%) ITIL
2 13 (14.29%) Problem-Solving
3 8 (8.79%) Problem Management
4 5 (5.49%) Time Management
5 4 (4.40%) Change Management
5 4 (4.40%) CRM
5 4 (4.40%) Service Delivery
6 3 (3.30%) Patch Management
7 2 (2.20%) Kalman Filter
7 2 (2.20%) Server Patching
7 2 (2.20%) Web Filtering
8 1 (1.10%) Break/Fix
8 1 (1.10%) Business Intelligence
8 1 (1.10%) Data Protection
8 1 (1.10%) Disaster Recovery
8 1 (1.10%) Incident Management
8 1 (1.10%) Knowledge Management
8 1 (1.10%) Line Management
8 1 (1.10%) Proactive Management
8 1 (1.10%) Project Planning
Programming Languages
1 12 (13.19%) SQL
2 9 (9.89%) PowerShell
3 8 (8.79%) C
3 8 (8.79%) VBA
4 5 (5.49%) C++
5 2 (2.20%) C#
Qualifications
1 22 (24.18%) Microsoft Certification
2 18 (19.78%) MCSE
3 9 (9.89%) Degree
4 6 (6.59%) MCITP
5 5 (5.49%) DBS Check
5 5 (5.49%) MCSA
6 4 (4.40%) VMware Certified Professional (VCP)
7 3 (3.30%) CCDP
7 3 (3.30%) CCNA
7 3 (3.30%) CCNP
7 3 (3.30%) Cisco Certification
7 3 (3.30%) MCP
8 1 (1.10%) A+ Certification
8 1 (1.10%) ITIL Certification
8 1 (1.10%) ITIL Foundation Certificate
8 1 (1.10%) MOS
Quality Assurance & Compliance
1 4 (4.40%) SLA
2 1 (1.10%) ISO/IEC 27001
2 1 (1.10%) PMO
System Software
1 51 (56.04%) Active Directory
2 14 (15.38%) Hyper-V
3 11 (12.09%) VMware Infrastructure
4 8 (8.79%) Virtual Desktop
5 3 (3.30%) XenApp
6 1 (1.10%) Terminal Server
6 1 (1.10%) XenServer
Systems Management
1 10 (10.99%) SCCM
2 5 (5.49%) Backup Exec
3 2 (2.20%) SCOM
3 2 (2.20%) Systems Management Server (SMS)
4 1 (1.10%) EMC NetWorker
Vendors
1 54 (59.34%) Microsoft
2 35 (38.46%) VMware
3 30 (32.97%) Apple
4 26 (28.57%) Cisco
5 19 (20.88%) Citrix
6 14 (15.38%) Google
7 7 (7.69%) TOWER Software
8 4 (4.40%) Avaya
9 3 (3.30%) Salesforce.com
9 3 (3.30%) SolarWinds
9 3 (3.30%) Veeam
10 2 (2.20%) HP
10 2 (2.20%) McAfee
10 2 (2.20%) Mitel
10 2 (2.20%) Verint
11 1 (1.10%) EMC
11 1 (1.10%) NetApp
11 1 (1.10%) Sophos
11 1 (1.10%) Symantec