Period
to 21 January 2019

The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in Surrey during the 6 months to 21 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Surrey
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 133 159 122
Rank change year-on-year +26 -37 +27
Permanent jobs requiring a 2nd Line Support 92 100 154
As % of all permanent IT jobs advertised in Surrey 2.02% 1.69% 2.62%
As % of the Job Titles category 2.10% 1.74% 2.70%
Number of salaries quoted 86 81 145
Surrey median annual salary £26,500 £26,500 £27,500
Median salary % change year-on-year - -3.64% -
10th Percentile £23,250 £21,250 £21,250
90th Percentile £32,500 £31,500 £35,850
South East median annual salary £27,500 £26,000 £26,500
% change year-on-year +5.77% -1.89% -0.93%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 4,373 5,732 5,710
% of permanent IT jobs with a recognized job title 96.00% 96.68% 97.26%
Number of salaries quoted 3,725 4,721 4,841
Surrey median annual salary £47,500 £47,500 £46,500
Median salary % change year-on-year - +2.15% +3.33%
10th Percentile £26,250 £26,250 £26,000
90th Percentile £72,500 £67,500 £67,500
South East median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

2nd Line Support
Job Vacancy Trend in Surrey

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for 2nd Line Support in Surrey

2nd Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Surrey.

Salary trend for 2nd Line Support in Surrey

2nd Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +34 34 £26,500 +8.16% 2
Addlestone -1 9 £27,500 -
Weybridge -14 9 £26,500 -
Godalming +1 7 £26,000 +4.00%
Staines +10 6 £27,250 +9.00%
Leatherhead -5 5 £29,000 +28.89% 1
Woking +23 4 £26,500 -16.54% 2
Redhill +4 4 £24,000 - 1
Camberley +9 2 £33,000 -17.50%
Esher -5 2 £26,000 -1.89%
Egham +30 1 £27,500 -
Farnham +6 1 £26,500 +17.78% 1
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 21 January 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring 2nd Line Support in the job title.

1 76 (82.61%) Windows
2 60 (65.22%) Active Directory
3 57 (61.96%) Microsoft
4 42 (45.65%) Windows Server
5 40 (43.48%) Microsoft Office
6 35 (38.04%) Office 365
7 24 (26.09%) VMware
8 23 (25.00%) ITIL
8 23 (25.00%) MS Exchange
9 22 (23.91%) SQL
10 19 (20.65%) Windows 7
11 18 (19.57%) Microsoft Azure
12 17 (18.48%) Firewall
12 17 (18.48%) Cisco
13 16 (17.39%) SLA
13 16 (17.39%) VMware Infrastructure
14 15 (16.30%) SharePoint
14 15 (16.30%) Microsoft Certification
14 15 (16.30%) Problem-Solving
15 14 (15.22%) HP
16 12 (13.04%) Service Management
17 10 (10.87%) Sophos
17 10 (10.87%) LAN
17 10 (10.87%) SaaS
17 10 (10.87%) Driving Licence
17 10 (10.87%) Analytical Skills
18 9 (9.78%) Mimecast
18 9 (9.78%) Hyper-V
18 9 (9.78%) WAN
18 9 (9.78%) VPN

2nd Line Support Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (25.00%) MS Exchange
2 15 (16.30%) SharePoint
3 6 (6.52%) IIS
4 4 (4.35%) Exchange Server 2010
4 4 (4.35%) Exchange Server 2013
5 2 (2.17%) Skype for Business
Applications
1 40 (43.48%) Microsoft Office
2 2 (2.17%) MS Visio
3 1 (1.09%) AutoCAD
Business Applications
1 2 (2.17%) Dynamics CRM
2 1 (1.09%) Line 50
2 1 (1.09%) Sage X3
Cloud Services
1 35 (38.04%) Office 365
2 18 (19.57%) Microsoft Azure
3 10 (10.87%) SaaS
4 9 (9.78%) Mimecast
5 2 (2.17%) Azure Active Directory
6 1 (1.09%) Amazon AWS
6 1 (1.09%) OneDrive
Communications & Networking
1 17 (18.48%) Firewall
2 10 (10.87%) LAN
3 9 (9.78%) VPN
3 9 (9.78%) WAN
4 8 (8.70%) Intranet
4 8 (8.70%) VLAN
5 7 (7.61%) Internet
5 7 (7.61%) VoIP
6 6 (6.52%) DNS
6 6 (6.52%) NAS
6 6 (6.52%) TCP/IP
7 5 (5.43%) DHCP
7 5 (5.43%) HTTPS
7 5 (5.43%) Reverse Proxy
8 3 (3.26%) WebEx
9 2 (2.17%) SAN
9 2 (2.17%) Skype
10 1 (1.09%) Ethernet
10 1 (1.09%) Remote Desktop
10 1 (1.09%) Wi-Fi
Database & Business Intelligence
1 7 (7.61%) SQL Server
2 6 (6.52%) Adabas
3 1 (1.09%) SQL Server 2000
3 1 (1.09%) SQL Server 2008
General
1 6 (6.52%) Billing
1 6 (6.52%) Finance
2 1 (1.09%) Retail
Miscellaneous
1 10 (10.87%) Analytical Skills
1 10 (10.87%) Driving Licence
2 6 (6.52%) Self-Motivation
3 5 (5.43%) Blackberry
3 5 (5.43%) Video Conferencing
4 1 (1.09%) AS400
4 1 (1.09%) Digital Signage
Operating Systems
1 76 (82.61%) Windows
2 42 (45.65%) Windows Server
3 19 (20.65%) Windows 7
4 8 (8.70%) Windows 10
5 7 (7.61%) Linux
6 6 (6.52%) Android
6 6 (6.52%) HPUX
6 6 (6.52%) Unix
7 5 (5.43%) Windows 8
7 5 (5.43%) Windows Phone
8 4 (4.35%) Windows Server 2012
9 3 (3.26%) Windows Server 2008
10 2 (2.17%) CentOS
10 2 (2.17%) Mac OS
10 2 (2.17%) Red Hat Enterprise Linux
11 1 (1.09%) Apple iOS
11 1 (1.09%) Windows XP
Processes & Methodologies
1 23 (25.00%) ITIL
2 15 (16.30%) Problem-Solving
3 12 (13.04%) Service Management
4 6 (6.52%) Change Management
4 6 (6.52%) Incident Management
4 6 (6.52%) ITSM
4 6 (6.52%) Root Cause Analysis
5 5 (5.43%) Antivirus Management
5 5 (5.43%) Break/Fix
5 5 (5.43%) Business Continuity
5 5 (5.43%) Continuous Improvement
5 5 (5.43%) Data Management
5 5 (5.43%) Network Monitoring
5 5 (5.43%) Security Patching
6 4 (4.35%) CRM
7 3 (3.26%) Mentoring
7 3 (3.26%) Mobile Device Management
8 2 (2.17%) Data Loss Prevention
8 2 (2.17%) Decision-Making
8 2 (2.17%) Manual Testing
Programming Languages
1 22 (23.91%) SQL
2 2 (2.17%) Bash Shell
3 1 (1.09%) PowerShell
Qualifications
1 15 (16.30%) Microsoft Certification
2 9 (9.78%) A+ Certification
2 9 (9.78%) MCP
3 8 (8.70%) Cisco Certification
3 8 (8.70%) ITIL Foundation Certificate
4 6 (6.52%) CCNA
4 6 (6.52%) MCDST
4 6 (6.52%) Network+ Certification
5 5 (5.43%) MCSA
6 4 (4.35%) MCSE
7 3 (3.26%) MOS
8 1 (1.09%) ITIL Certification
8 1 (1.09%) MCITP
Quality Assurance & Compliance
1 16 (17.39%) SLA
2 2 (2.17%) PCI DSS
System Software
1 60 (65.22%) Active Directory
2 16 (17.39%) VMware Infrastructure
3 9 (9.78%) Hyper-V
4 5 (5.43%) Firmware
5 1 (1.09%) BitLocker
5 1 (1.09%) Forefront TMG
5 1 (1.09%) ISA Server
5 1 (1.09%) pfSense
5 1 (1.09%) VMware ESXi
5 1 (1.09%) vSphere
Systems Management
1 6 (6.52%) SCCM
1 6 (6.52%) WSUS
2 5 (5.43%) Perfmon
3 4 (4.35%) Backup Exec
4 1 (1.09%) Norton AntiVirus
4 1 (1.09%) PaperCut
4 1 (1.09%) Systems Management Server (SMS)
4 1 (1.09%) XenMobile
Vendors
1 57 (61.96%) Microsoft
2 24 (26.09%) VMware
3 17 (18.48%) Cisco
4 14 (15.22%) HP
5 10 (10.87%) Sophos
6 9 (9.78%) Citrix
7 6 (6.52%) Intel
7 6 (6.52%) Oracle
7 6 (6.52%) Veeam
8 5 (5.43%) Apple
8 5 (5.43%) CA
8 5 (5.43%) MobileIron
8 5 (5.43%) NetApp
8 5 (5.43%) ServiceNow
9 4 (4.35%) Google
10 2 (2.17%) Red Hat
11 1 (1.09%) Avaya
11 1 (1.09%) McAfee
11 1 (1.09%) Sage
11 1 (1.09%) Symantec