Period
to 21 November 2018

The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in Surrey during the 6 months to 21 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Surrey
6 months to
21 Nov 2018
Same period 2017 Same period 2016
Rank 136 169 154
Rank change year-on-year +33 -15 -12
Permanent jobs requiring a 2nd Line Support 101 94 122
As % of all permanent IT jobs advertised in Surrey 2.03% 1.50% 1.84%
As % of the Job Titles category 2.11% 1.55% 1.89%
Number of salaries quoted 86 83 114
Surrey median annual salary £26,500 £26,500 £27,500
Median salary % change year-on-year - -3.64% +1.85%
10th Percentile £23,000 £21,300 £21,250
90th Percentile £33,750 £33,750 £33,525
South East median annual salary £27,500 £26,000 £26,650
% change year-on-year +5.77% -2.44% +0.57%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 4,777 6,054 6,466
% of permanent IT jobs with a recognized job title 95.87% 96.90% 97.51%
Number of salaries quoted 4,050 4,952 5,496
Surrey median annual salary £47,500 £47,500 £47,500
10th Percentile £26,000 £26,250 £26,750
90th Percentile £72,500 £67,500 £67,500
South East median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

2nd Line Support
Job Vacancy Trend in Surrey

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for 2nd Line Support in Surrey

2nd Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Surrey.

Salary trend for 2nd Line Support in Surrey

2nd Line Support
Salary Histogram in Surrey

The salary distribution of IT jobs citing 2nd Line Support in Surrey over the 6 months to 21 November 2018.

Salary histogram for 2nd Line Support in Surrey

2nd Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 6 months to 21 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +24 27 £26,500 +7.07% 6
Weybridge -8 13 £26,500 - 1
Godalming +4 8 £26,000 +4.00% 2
Staines +15 7 £27,500 +10.00%
Addlestone +4 7 £27,500 -
Leatherhead +5 6 £29,000 +28.89%
Redhill +7 4 £24,000 -
Woking +13 3 £26,500 -18.46% 1
Cobham +11 3 - -
Farnham -13 3 £26,500 +17.78% 1
Esher -2 2 £26,000 -1.89%
Camberley - 2 £33,000 -
Egham +36 1 £27,500 -
Reigate +2 1 £27,000 +9.09%
Tadworth - 1 £28,500 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 21 November 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring 2nd Line Support in the job title.

1 84 (83.17%) Windows
2 66 (65.35%) Active Directory
3 61 (60.40%) Microsoft
4 44 (43.56%) Windows Server
5 42 (41.58%) Office 365
6 35 (34.65%) Microsoft Office
7 29 (28.71%) MS Exchange
8 28 (27.72%) VMware
9 22 (21.78%) Windows 7
10 20 (19.80%) Microsoft Certification
11 18 (17.82%) ITIL
11 18 (17.82%) Microsoft Azure
12 16 (15.84%) VMware Infrastructure
12 16 (15.84%) Cisco
13 15 (14.85%) SQL
14 14 (13.86%) SharePoint
14 14 (13.86%) Hyper-V
15 13 (12.87%) Windows 10
16 12 (11.88%) Firewall
16 12 (11.88%) SCCM
16 12 (11.88%) Apple
16 12 (11.88%) HP
16 12 (11.88%) Citrix
17 11 (10.89%) DNS
18 10 (9.90%) Problem-Solving
18 10 (9.90%) Windows Server 2012
18 10 (9.90%) TCP/IP
18 10 (9.90%) MCSE
19 9 (8.91%) MCP
19 9 (8.91%) Exchange Server 2010

2nd Line Support Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (28.71%) MS Exchange
2 14 (13.86%) SharePoint
3 9 (8.91%) Exchange Server 2010
3 9 (8.91%) Exchange Server 2013
4 6 (5.94%) IIS
5 1 (0.99%) Skype for Business
Applications
1 35 (34.65%) Microsoft Office
2 2 (1.98%) Microsoft Excel
2 2 (1.98%) MS Visio
3 1 (0.99%) AutoCAD
Business Applications
1 2 (1.98%) Dynamics CRM
Cloud Services
1 42 (41.58%) Office 365
2 18 (17.82%) Microsoft Azure
3 8 (7.92%) SaaS
4 7 (6.93%) Mimecast
5 2 (1.98%) Azure Active Directory
6 1 (0.99%) Amazon AWS
6 1 (0.99%) OneDrive
Communications & Networking
1 12 (11.88%) Firewall
2 11 (10.89%) DNS
3 10 (9.90%) TCP/IP
4 8 (7.92%) DHCP
5 7 (6.93%) VLAN
6 6 (5.94%) LAN
6 6 (5.94%) VoIP
6 6 (5.94%) VPN
6 6 (5.94%) WAN
7 5 (4.95%) WebEx
8 4 (3.96%) NAS
8 4 (3.96%) Wi-Fi
9 3 (2.97%) HTTPS
9 3 (2.97%) Reverse Proxy
10 2 (1.98%) Internet
10 2 (1.98%) Intranet
11 1 (0.99%) Ethernet
11 1 (0.99%) SAN
11 1 (0.99%) Skype
11 1 (0.99%) Wireless
Database & Business Intelligence
1 8 (7.92%) SQL Server
General
1 5 (4.95%) Finance
2 2 (1.98%) Law
Libraries, Frameworks & Software Standards
1 1 (0.99%) WAP
Miscellaneous
1 8 (7.92%) Driving Licence
2 6 (5.94%) Analytical Skills
2 6 (5.94%) Self-Motivation
2 6 (5.94%) Video Conferencing
3 5 (4.95%) Blackberry
4 1 (0.99%) AS400
4 1 (0.99%) Data Centre
4 1 (0.99%) EPoS
Operating Systems
1 84 (83.17%) Windows
2 44 (43.56%) Windows Server
3 22 (21.78%) Windows 7
4 13 (12.87%) Windows 10
5 10 (9.90%) Windows Server 2012
6 8 (7.92%) Windows Server 2008
7 7 (6.93%) Linux
7 7 (6.93%) Windows 8
8 5 (4.95%) Android
8 5 (4.95%) Windows Phone
9 2 (1.98%) Mac OS
10 1 (0.99%) Mac OS X
Processes & Methodologies
1 18 (17.82%) ITIL
2 10 (9.90%) Problem-Solving
3 6 (5.94%) Break/Fix
4 5 (4.95%) Business Continuity
4 5 (4.95%) Continuous Improvement
4 5 (4.95%) Data Management
5 4 (3.96%) Change Management
5 4 (3.96%) CRM
5 4 (3.96%) Service Management
6 3 (2.97%) Antivirus Management
6 3 (2.97%) Mentoring
6 3 (2.97%) Mobile Device Management
6 3 (2.97%) Network Monitoring
6 3 (2.97%) Problem Management
6 3 (2.97%) Security Patching
7 2 (1.98%) Decision-Making
7 2 (1.98%) Manual Testing
7 2 (1.98%) Server Patching
7 2 (1.98%) Test Automation
8 1 (0.99%) Time Management
Programming Languages
1 15 (14.85%) SQL
2 3 (2.97%) PowerShell
3 2 (1.98%) Bash Shell
3 2 (1.98%) C
3 2 (1.98%) VBA
Qualifications
1 20 (19.80%) Microsoft Certification
2 10 (9.90%) MCSE
3 9 (8.91%) MCP
4 8 (7.92%) A+ Certification
5 6 (5.94%) MCSA
6 5 (4.95%) CCNA
6 5 (4.95%) Cisco Certification
7 4 (3.96%) MCDST
7 4 (3.96%) MOS
7 4 (3.96%) Network+ Certification
8 3 (2.97%) DBS Check
8 3 (2.97%) MCITP
9 2 (1.98%) Degree
9 2 (1.98%) VMware Certified Professional (VCP)
10 1 (0.99%) CCDP
10 1 (0.99%) CCNP
10 1 (0.99%) ITIL Certification
Quality Assurance & Compliance
1 8 (7.92%) SLA
System Software
1 66 (65.35%) Active Directory
2 16 (15.84%) VMware Infrastructure
3 14 (13.86%) Hyper-V
4 3 (2.97%) Firmware
5 2 (1.98%) Virtual Desktop
6 1 (0.99%) BitLocker
6 1 (0.99%) VMware ESXi
6 1 (0.99%) vSphere
Systems Management
1 12 (11.88%) SCCM
2 5 (4.95%) Backup Exec
3 3 (2.97%) Perfmon
3 3 (2.97%) WSUS
4 2 (1.98%) SCOM
5 1 (0.99%) EMC NetWorker
5 1 (0.99%) Systems Management Server (SMS)
5 1 (0.99%) XenMobile
Vendors
1 61 (60.40%) Microsoft
2 28 (27.72%) VMware
3 16 (15.84%) Cisco
4 12 (11.88%) Apple
4 12 (11.88%) Citrix
4 12 (11.88%) HP
5 8 (7.92%) Sophos
6 6 (5.94%) NetApp
7 5 (4.95%) Google
7 5 (4.95%) MobileIron
7 5 (4.95%) ServiceNow
7 5 (4.95%) Veeam
8 3 (2.97%) CA
8 3 (2.97%) SolarWinds
9 2 (1.98%) TOWER Software
10 1 (0.99%) Avaya
10 1 (0.99%) CheckPoint
10 1 (0.99%) EMC
10 1 (0.99%) McAfee
10 1 (0.99%) Mitel