Period
to 18 September 2019

The median annual salary for a 2nd Line Support was £28,250 in advertised job vacancies in Surrey during the 6 months to 18 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Surrey
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 108 142 162
Rank change year-on-year +34 +20 +2
Permanent jobs requiring a 2nd Line Support 100 99 91
As % of all permanent IT jobs advertised in Surrey 2.46% 1.88% 1.57%
As % of the Job Titles category 2.54% 1.96% 1.62%
Number of salaries quoted 92 77 82
Surrey median annual salary £28,250 £28,000 £26,500
Median salary % change year-on-year +0.89% +5.66% -3.64%
10th Percentile £23,500 £23,000 £21,600
90th Percentile £42,500 £34,950 £33,750
South East median annual salary £27,500 £27,500 £26,000
% change year-on-year - +5.77% -3.70%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 3,930 5,055 5,625
% of permanent IT jobs with a recognized job title 96.73% 95.76% 96.90%
Number of salaries quoted 3,327 4,243 4,631
Surrey median annual salary £52,500 £47,500 £47,500
Median salary % change year-on-year +10.53% - +2.15%
10th Percentile £26,755 £26,250 £26,250
90th Percentile £77,500 £72,000 £67,500
South East median annual salary £47,500 £46,500 £45,000
% change year-on-year +2.15% +3.33% -

2nd Line Support
Job Vacancy Trend in Surrey

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for 2nd Line Support in Surrey

2nd Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Surrey.

Salary trend for 2nd Line Support in Surrey

2nd Line Support
Salary Histogram in Surrey

The salary distribution of IT jobs citing 2nd Line Support in Surrey over the 6 months to 18 September 2019.

Salary histogram for 2nd Line Support in Surrey

2nd Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 6 months to 18 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Weybridge +11 31 £27,500 -8.33% 3
Woking -2 15 £40,000 -20.00% 4
Guildford +9 9 £26,001 +0.00% 3
Staines -1 9 £28,000 +1.82%
Redhill +5 8 £27,500 +14.58%
Addlestone - 4 £27,500 -
Camberley - 4 £30,000 -
Epsom - 4 £29,000 -
Leatherhead -7 3 £30,000 +3.45% 1
Reigate +30 2 £32,500 +11.11%
Farnham +18 2 £27,500 +12.24% 1
Godalming +8 1 £31,500 +21.15% 1
Egham - 1 £32,000 - 1
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 18 September 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring 2nd Line Support in the job title.

1 89 (89.00%) Windows
2 69 (69.00%) Active Directory
3 64 (64.00%) Microsoft
4 48 (48.00%) Windows Server
5 46 (46.00%) Office 365
5 46 (46.00%) Microsoft Office
6 38 (38.00%) Windows 7
7 37 (37.00%) VMware
8 33 (33.00%) Windows 10
9 29 (29.00%) Cisco
10 28 (28.00%) Citrix
11 27 (27.00%) Microsoft Certification
11 27 (27.00%) ITIL
12 26 (26.00%) Windows Server 2012
13 24 (24.00%) Firewall
14 21 (21.00%) Hyper-V
15 20 (20.00%) MS Exchange
15 20 (20.00%) Azure
16 17 (17.00%) Problem-Solving
16 17 (17.00%) Linux
16 17 (17.00%) Cisco Certification
17 16 (16.00%) MCSE
17 16 (16.00%) VMware Infrastructure
18 15 (15.00%) Windows Server 2008
19 14 (14.00%) Android
20 13 (13.00%) Exchange Server 2013
21 11 (11.00%) Exchange Server 2010
21 11 (11.00%) SLA
21 11 (11.00%) CCNA
22 10 (10.00%) VoIP

2nd Line Support Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (20.00%) MS Exchange
2 13 (13.00%) Exchange Server 2013
3 11 (11.00%) Exchange Server 2010
4 8 (8.00%) SharePoint
5 6 (6.00%) IIS
6 2 (2.00%) Skype for Business
7 1 (1.00%) CMS
7 1 (1.00%) IBM Domino
7 1 (1.00%) IBM Notes
Applications
1 46 (46.00%) Microsoft Office
2 1 (1.00%) MS Visio
Business Applications
1 1 (1.00%) Dynamics CRM
Cloud Services
1 46 (46.00%) Office 365
2 20 (20.00%) Azure
3 2 (2.00%) Mimecast
4 1 (1.00%) SaaS
Communications & Networking
1 24 (24.00%) Firewall
2 10 (10.00%) VoIP
2 10 (10.00%) VPN
3 9 (9.00%) TCP/IP
3 9 (9.00%) VLAN
4 8 (8.00%) DNS
5 7 (7.00%) Broadband
6 6 (6.00%) DHCP
6 6 (6.00%) HTTPS
6 6 (6.00%) Reverse Proxy
6 6 (6.00%) Wireless
7 5 (5.00%) NAS
8 4 (4.00%) WAN
9 3 (3.00%) LAN
9 3 (3.00%) Skype
10 1 (1.00%) Cisco ASA
10 1 (1.00%) Ethernet
10 1 (1.00%) FTP
10 1 (1.00%) Internet
10 1 (1.00%) SSL
Database & Business Intelligence
1 7 (7.00%) SQL Server
2 2 (2.00%) Big Data
3 1 (1.00%) SQL Server 2000
3 1 (1.00%) SQL Server 2008
Development Applications
1 2 (2.00%) JIRA
General
1 10 (10.00%) Finance
2 8 (8.00%) Public Sector
3 4 (4.00%) Telecoms
4 2 (2.00%) Financial Institution
4 2 (2.00%) Korean Language
5 1 (1.00%) Local Government
5 1 (1.00%) Military
Miscellaneous
1 5 (5.00%) Blackberry
1 5 (5.00%) Fat Client
1 5 (5.00%) Thin Client
2 3 (3.00%) Driving Licence
2 3 (3.00%) iPhone
3 2 (2.00%) Management Information System
3 2 (2.00%) Mobile App
4 1 (1.00%) Analytical Skills
4 1 (1.00%) iPad
4 1 (1.00%) NHS
4 1 (1.00%) Video Conferencing
Operating Systems
1 89 (89.00%) Windows
2 48 (48.00%) Windows Server
3 38 (38.00%) Windows 7
4 33 (33.00%) Windows 10
5 26 (26.00%) Windows Server 2012
6 17 (17.00%) Linux
7 15 (15.00%) Windows Server 2008
8 14 (14.00%) Android
9 10 (10.00%) Apple iOS
9 10 (10.00%) Windows 8
10 6 (6.00%) CentOS
10 6 (6.00%) Mac OS X
10 6 (6.00%) Red Hat Enterprise Linux
11 4 (4.00%) Windows XP
Processes & Methodologies
1 27 (27.00%) ITIL
2 17 (17.00%) Problem-Solving
3 7 (7.00%) Infrastructure Engineering
3 7 (7.00%) Mobile Device Management
3 7 (7.00%) Server Building
3 7 (7.00%) Server Patching
4 6 (6.00%) Antivirus Management
4 6 (6.00%) Change Management
4 6 (6.00%) Data Loss Prevention
4 6 (6.00%) Network Monitoring
4 6 (6.00%) Security Patching
4 6 (6.00%) Service Management
5 5 (5.00%) Android Development
5 5 (5.00%) iOS Development
6 4 (4.00%) Application Virtualisation
6 4 (4.00%) Proactive Monitoring
7 3 (3.00%) Change Control
8 2 (2.00%) Analytics
8 2 (2.00%) CRM
8 2 (2.00%) Time Management
Programming Languages
1 8 (8.00%) SQL
2 3 (3.00%) PowerShell
3 1 (1.00%) C
3 1 (1.00%) T-SQL
Qualifications
1 27 (27.00%) Microsoft Certification
2 17 (17.00%) Cisco Certification
3 16 (16.00%) MCSE
4 11 (11.00%) CCNA
5 9 (9.00%) A+ Certification
5 9 (9.00%) MCITP
5 9 (9.00%) VMware Certified Professional (VCP)
6 7 (7.00%) Degree
7 6 (6.00%) ITIL Foundation Certificate
8 5 (5.00%) MCP
8 5 (5.00%) MCSA
9 4 (4.00%) MCDST
9 4 (4.00%) Network+ Certification
10 1 (1.00%) CCENT
10 1 (1.00%) Security Cleared
10 1 (1.00%) VTSP
Quality Assurance & Compliance
1 11 (11.00%) SLA
2 6 (6.00%) PCI DSS
System Software
1 69 (69.00%) Active Directory
2 21 (21.00%) Hyper-V
3 16 (16.00%) VMware Infrastructure
4 6 (6.00%) Firmware
5 5 (5.00%) Terminal Services
6 2 (2.00%) VMware Workstation
Systems Management
1 9 (9.00%) Backup Exec
2 8 (8.00%) WSUS
3 6 (6.00%) Perfmon
4 5 (5.00%) SCCM
5 4 (4.00%) ZENworks
6 2 (2.00%) Microsoft Intune
7 1 (1.00%) Cisco CUCM
Vendors
1 64 (64.00%) Microsoft
2 37 (37.00%) VMware
3 29 (29.00%) Cisco
4 28 (28.00%) Citrix
5 10 (10.00%) Google
6 9 (9.00%) NetApp
7 7 (7.00%) ServiceNow
8 6 (6.00%) Apple
8 6 (6.00%) CA
8 6 (6.00%) Red Hat
9 5 (5.00%) Veeam
10 4 (4.00%) Novell
10 4 (4.00%) Sophos
11 3 (3.00%) Dell
11 3 (3.00%) HP
12 2 (2.00%) Atlassian
12 2 (2.00%) ESET
13 1 (1.00%) Acronis
13 1 (1.00%) Fujitsu
13 1 (1.00%) Meraki