Period
to 22 April 2018

The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in Surrey during the 6 months to 22 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Surrey
6 months to
22 Apr 2018
Same period 2017 Same period 2016
Rank 147 113 151
Rank change year-on-year -34 +38 +34
Permanent jobs requiring a 2nd Line Support 99 148 172
As % of all permanent IT jobs advertised in Surrey 1.79% 2.72% 2.12%
As % of the Job Titles category 1.85% 2.81% 2.18%
Number of salaries quoted 79 135 156
Surrey median annual salary £26,500 £27,500 £28,000
Median salary % change year-on-year -3.64% -1.79% +5.66%
10th Percentile £21,250 £21,000 £21,250
90th Percentile £34,250 £37,150 £33,250
South East median annual salary £26,500 £26,000 £26,500
% change year-on-year +1.92% -1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 5,345 5,260 7,907
% of permanent IT jobs with a recognized job title 96.46% 96.78% 97.50%
Number of salaries quoted 4,434 4,418 6,800
Surrey median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,750 £25,500 £25,000
90th Percentile £67,500 £67,500 £67,500
South East median annual salary £45,000 £45,000 £45,000

2nd Line Support
Job Vacancy Trend in Surrey

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for 2nd Line Support in Surrey

2nd Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Surrey.

Salary trend for 2nd Line Support in Surrey

2nd Line Support
Salary Histogram in Surrey

The salary distribution of IT jobs citing 2nd Line Support in Surrey over the 6 months to 22 April 2018.

Salary histogram for 2nd Line Support in Surrey

2nd Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 6 months to 22 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Weybridge -2 35 £26,500 -3.64%
Leatherhead +1 16 £28,000 +1.82%
Guildford -18 8 £26,500 +0.95% 4
Reigate -33 7 £31,500 +26.00% 1
Redhill +15 5 £22,500 -11.76%
Farnham -5 4 £22,500 +4.65%
Godalming -14 4 £25,000 -13.79%
Woking -3 2 £39,000 +35.65% 6
Camberley -20 2 £37,250 +26.27% 1
Virginia Water - 2 £25,000 -
Staines -2 1 £23,500 -57.27%
Chertsey -5 1 £27,000 -1.82%
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 22 April 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring 2nd Line Support in the job title.

1 90 (90.91%) Windows
2 66 (66.67%) Microsoft
3 60 (60.61%) Active Directory
4 54 (54.55%) Office 365
5 47 (47.47%) Apple
6 44 (44.44%) VMware
7 43 (43.43%) MS Exchange
8 36 (36.36%) Cisco
9 31 (31.31%) iPhone
10 28 (28.28%) Google
11 25 (25.25%) Microsoft Certification
12 23 (23.23%) Windows Server
13 22 (22.22%) Windows Server 2008
14 21 (21.21%) Windows Server 2012
15 16 (16.16%) MCSE
15 16 (16.16%) Microsoft Office
16 15 (15.15%) Citrix
17 14 (14.14%) Windows 8
17 14 (14.14%) Windows 7
17 14 (14.14%) Problem-Solving
18 13 (13.13%) ITIL
19 11 (11.11%) SQL Server
20 10 (10.10%) Finance
21 9 (9.09%) Windows 10
21 9 (9.09%) SQL
22 8 (8.08%) Windows XP
22 8 (8.08%) Microsoft Excel
22 8 (8.08%) CRM
22 8 (8.08%) MCITP
22 8 (8.08%) Analytical Skills

2nd Line Support Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (43.43%) MS Exchange
2 8 (8.08%) Exchange Server 2013
3 6 (6.06%) SharePoint
4 5 (5.05%) DataSynapse
4 5 (5.05%) Exchange Server 2010
4 5 (5.05%) IIS
5 1 (1.01%) Exchange Server 2003
Applications
1 16 (16.16%) Microsoft Office
2 8 (8.08%) Microsoft Excel
3 2 (2.02%) AutoCAD
Business Applications
1 5 (5.05%) Dynamics CRM
Cloud Services
1 54 (54.55%) Office 365
2 6 (6.06%) Microsoft Azure
3 5 (5.05%) Amazon AWS
4 2 (2.02%) SaaS
5 1 (1.01%) Dropbox
5 1 (1.01%) G Suite
5 1 (1.01%) Mimecast
Communications & Networking
1 5 (5.05%) Firewall
2 3 (3.03%) DNS
2 3 (3.03%) VoIP
3 2 (2.02%) 3G
3 2 (2.02%) 4G
3 2 (2.02%) DHCP
3 2 (2.02%) Ethernet
3 2 (2.02%) Internet
3 2 (2.02%) LAN
3 2 (2.02%) TCP/IP
3 2 (2.02%) WAN
3 2 (2.02%) Wi-Fi
4 1 (1.01%) NetScaler
4 1 (1.01%) SMS
4 1 (1.01%) Structured Cabling
4 1 (1.01%) VPN
4 1 (1.01%) Wireless
Database & Business Intelligence
1 11 (11.11%) SQL Server
2 5 (5.05%) SQL Server 2016
3 1 (1.01%) Data Warehouse
General
1 10 (10.10%) Finance
2 4 (4.04%) Retail
3 2 (2.02%) Back Office
4 1 (1.01%) Advertising
4 1 (1.01%) Electronics
4 1 (1.01%) Legal
4 1 (1.01%) Manufacturing
4 1 (1.01%) Marketing
4 1 (1.01%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (3.03%) Software Packaging
2 1 (1.01%) .NET
Miscellaneous
1 31 (31.31%) iPhone
2 8 (8.08%) Analytical Skills
3 5 (5.05%) Driving Licence
3 5 (5.05%) Self-Motivation
4 4 (4.04%) Blackberry
5 3 (3.03%) iPad
6 2 (2.02%) AS400
6 2 (2.02%) Enterprise Software
6 2 (2.02%) iSeries
6 2 (2.02%) NHS
7 1 (1.01%) Analytical Mindset
7 1 (1.01%) Client/Server
7 1 (1.01%) Clustering
7 1 (1.01%) PDA
Operating Systems
1 90 (90.91%) Windows
2 23 (23.23%) Windows Server
3 22 (22.22%) Windows Server 2008
4 21 (21.21%) Windows Server 2012
5 14 (14.14%) Windows 7
5 14 (14.14%) Windows 8
6 9 (9.09%) Windows 10
7 8 (8.08%) Windows XP
8 7 (7.07%) Linux
9 3 (3.03%) Android
9 3 (3.03%) Windows Server 2003
9 3 (3.03%) Windows Vista
10 2 (2.02%) Apple iOS
10 2 (2.02%) Windows Mobile
11 1 (1.01%) Mac OS X
Processes & Methodologies
1 14 (14.14%) Problem-Solving
2 13 (13.13%) ITIL
3 8 (8.08%) CRM
4 5 (5.05%) Problem Management
4 5 (5.05%) Time Management
5 4 (4.04%) Mentoring
5 4 (4.04%) Service Delivery
5 4 (4.04%) Service Management
6 3 (3.03%) Incident Management
6 3 (3.03%) ITSM
6 3 (3.03%) Patch Management
7 2 (2.02%) Business Intelligence
7 2 (2.02%) Change Management
7 2 (2.02%) Coaching
7 2 (2.02%) Kalman Filter
7 2 (2.02%) Mobile Device Management
7 2 (2.02%) Server Patching
7 2 (2.02%) Web Filtering
8 1 (1.01%) Disaster Recovery
8 1 (1.01%) Migration
Programming Languages
1 9 (9.09%) SQL
2 5 (5.05%) C
2 5 (5.05%) C++
2 5 (5.05%) PowerShell
2 5 (5.05%) VBA
3 3 (3.03%) C#
4 1 (1.01%) Java
4 1 (1.01%) RPG
Qualifications
1 25 (25.25%) Microsoft Certification
2 16 (16.16%) MCSE
3 8 (8.08%) MCITP
4 6 (6.06%) MCP
5 5 (5.05%) CCNA
5 5 (5.05%) Cisco Certification
5 5 (5.05%) Degree
5 5 (5.05%) MCSA
6 3 (3.03%) VMware Certified Professional (VCP)
7 2 (2.02%) DBS Check
8 1 (1.01%) CCDP
8 1 (1.01%) CCNP
8 1 (1.01%) ITIL Certification
8 1 (1.01%) ITIL Foundation Certificate
8 1 (1.01%) VERITAS Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (6.06%) SLA
2 1 (1.01%) ISO/IEC 27001
2 1 (1.01%) PMO
System Software
1 60 (60.61%) Active Directory
2 8 (8.08%) Hyper-V
3 7 (7.07%) VMware Infrastructure
4 5 (5.05%) Virtual Desktop
5 2 (2.02%) XenApp
6 1 (1.01%) BitLocker
6 1 (1.01%) Terminal Server
6 1 (1.01%) VMware ESXi
6 1 (1.01%) XenServer
Systems Management
1 5 (5.05%) Backup Exec
2 2 (2.02%) Norton AntiVirus
2 2 (2.02%) SCCM
2 2 (2.02%) Systems Management Server (SMS)
3 1 (1.01%) AirWatch
3 1 (1.01%) Symantec Endpoint Protection
3 1 (1.01%) Symantec Enterprise Vault
3 1 (1.01%) Tivoli Storage Manager
3 1 (1.01%) vCenter Server
Vendors
1 66 (66.67%) Microsoft
2 47 (47.47%) Apple
3 44 (44.44%) VMware
4 36 (36.36%) Cisco
5 28 (28.28%) Google
6 15 (15.15%) Citrix
7 5 (5.05%) TOWER Software
8 4 (4.04%) Avaya
9 3 (3.03%) Ivanti
9 3 (3.03%) Symantec
10 2 (2.02%) Dell
10 2 (2.02%) IBM
10 2 (2.02%) McAfee
10 2 (2.02%) Mitel
10 2 (2.02%) Salesforce.com
10 2 (2.02%) Sophos
10 2 (2.02%) Veeam
10 2 (2.02%) Verint
10 2 (2.02%) Webroot
11 1 (1.01%) Fortinet