Period
to 21 January 2018

The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in Surrey during the 6 months to 21 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Surrey
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 157 119 147
Rank change year-on-year -38 +28 +26
Permanent jobs requiring a 2nd Line Support 100 154 174
As % of all permanent IT jobs advertised in Surrey 1.69% 2.62% 2.20%
As % of the Job Titles category 1.75% 2.70% 2.26%
Number of salaries quoted 81 145 171
Surrey median annual salary £26,500 £27,500 £27,500
Median salary % change year-on-year -3.64% - -1.79%
10th Percentile £21,250 £21,250 £21,250
90th Percentile £31,500 £35,850 £31,750
South East median annual salary £26,000 £26,500 £26,750
% change year-on-year -1.89% -0.93% +2.88%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 5,730 5,710 7,687
% of permanent IT jobs with a recognized job title 96.64% 97.26% 97.16%
Number of salaries quoted 4,719 4,841 6,690
Surrey median annual salary £47,500 £46,500 £45,000
Median salary % change year-on-year +2.15% +3.33% -
10th Percentile £26,250 £26,000 £25,000
90th Percentile £67,500 £67,500 £65,000
South East median annual salary £45,000 £45,000 £45,000

2nd Line Support
Job Vacancy Trend in Surrey

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for 2nd Line Support in Surrey

2nd Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Surrey.

Salary trend for 2nd Line Support in Surrey

2nd Line Support
Salary Histogram in Surrey

The salary distribution of IT jobs citing 2nd Line Support in Surrey over the 6 months to 21 January 2018.

Salary histogram for 2nd Line Support in Surrey

2nd Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Weybridge +2 25 £26,500 -3.64% 2
Leatherhead +18 16 £22,500 -10.00% 1
Guildford -32 10 £24,500 -23.44% 5
Staines +10 7 £25,000 +11.11%
Esher +16 6 £26,500 +10.42%
Redhill +10 6 £24,000 -4.95%
Woking +13 4 £31,750 +15.45%
Farnham -13 4 £22,500 -21.05%
Godalming - 4 £25,000 -
Epsom -3 2 £19,500 -37.60%
Reigate -36 2 £35,000 +53.85% 1
Chertsey - 2 £26,000 -
Camberley -12 1 £40,000 +45.45%
Addlestone - 1 £27,500 -
Cobham - 1 £36,500 -
Egham - 1 £27,500 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 21 January 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Surrey region featuring 2nd Line Support in the job title.

1 91 (91.00%) Windows
2 64 (64.00%) Active Directory
3 63 (63.00%) Microsoft
4 50 (50.00%) Office 365
5 46 (46.00%) MS Exchange
6 37 (37.00%) VMware
7 35 (35.00%) Apple
8 32 (32.00%) Windows Server
9 30 (30.00%) Windows 7
10 29 (29.00%) Cisco
10 29 (29.00%) Microsoft Office
11 26 (26.00%) Windows Server 2008
12 25 (25.00%) Windows Server 2012
13 22 (22.00%) iPhone
14 21 (21.00%) ITIL
15 20 (20.00%) Google
15 20 (20.00%) Windows 8
16 19 (19.00%) Microsoft Certification
17 16 (16.00%) Windows 10
18 13 (13.00%) Windows XP
19 12 (12.00%) Service Management
19 12 (12.00%) Exchange Server 2010
20 11 (11.00%) VMware Infrastructure
20 11 (11.00%) MCSE
20 11 (11.00%) VPN
21 10 (10.00%) SharePoint
21 10 (10.00%) Finance
22 9 (9.00%) Hyper-V
23 8 (8.00%) Exchange Server 2013
23 8 (8.00%) Telecoms

2nd Line Support Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (46.00%) MS Exchange
2 12 (12.00%) Exchange Server 2010
3 10 (10.00%) SharePoint
4 8 (8.00%) Exchange Server 2013
5 4 (4.00%) Exchange Server 2007
6 2 (2.00%) IBM Notes
7 1 (1.00%) Blackberry Enterprise Server
7 1 (1.00%) IIS
7 1 (1.00%) SharePoint 2010
7 1 (1.00%) SharePoint 2013
Applications
1 29 (29.00%) Microsoft Office
2 4 (4.00%) Microsoft Excel
Business Applications
1 7 (7.00%) Dynamics CRM
Cloud Services
1 50 (50.00%) Office 365
2 6 (6.00%) Microsoft Azure
3 1 (1.00%) Adobe Creative Cloud
3 1 (1.00%) Mimecast
Communications & Networking
1 11 (11.00%) VPN
2 8 (8.00%) TCP/IP
3 7 (7.00%) Firewall
4 6 (6.00%) DHCP
4 6 (6.00%) DNS
4 6 (6.00%) IP Telephony
5 5 (5.00%) VLAN
6 4 (4.00%) VoIP
7 3 (3.00%) Internet
7 3 (3.00%) WAN
7 3 (3.00%) Wireless
8 2 (2.00%) NetScaler
8 2 (2.00%) SMS
8 2 (2.00%) Structured Cabling
9 1 (1.00%) LAN
9 1 (1.00%) POP3
9 1 (1.00%) SMTP
Database & Business Intelligence
1 8 (8.00%) SQL Server
2 1 (1.00%) SQL Server 2008
Development Applications
1 1 (1.00%) Visual Studio
General
1 10 (10.00%) Finance
2 8 (8.00%) Telecoms
3 5 (5.00%) Manufacturing
4 2 (2.00%) Advertising
4 2 (2.00%) Electronics
4 2 (2.00%) Legal
4 2 (2.00%) Marketing
5 1 (1.00%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.00%) .NET
1 1 (1.00%) PRADO
1 1 (1.00%) Software Packaging
Miscellaneous
1 22 (22.00%) iPhone
2 5 (5.00%) Blackberry
2 5 (5.00%) Driving Licence
3 3 (3.00%) iPad
4 2 (2.00%) AS400
4 2 (2.00%) iSeries
5 1 (1.00%) Analytical Mindset
5 1 (1.00%) Analytical Skills
5 1 (1.00%) Client/Server
5 1 (1.00%) Clustering
5 1 (1.00%) PDA
5 1 (1.00%) Virtual Team
Operating Systems
1 91 (91.00%) Windows
2 32 (32.00%) Windows Server
3 30 (30.00%) Windows 7
4 26 (26.00%) Windows Server 2008
5 25 (25.00%) Windows Server 2012
6 20 (20.00%) Windows 8
7 16 (16.00%) Windows 10
8 13 (13.00%) Windows XP
9 7 (7.00%) Windows Server 2003
10 4 (4.00%) Windows Vista
11 3 (3.00%) Linux
12 2 (2.00%) Apple iOS
12 2 (2.00%) Windows Mobile
13 1 (1.00%) Mac OS
13 1 (1.00%) Mac OS X
13 1 (1.00%) Windows 2000
Processes & Methodologies
1 21 (21.00%) ITIL
2 12 (12.00%) Service Management
3 7 (7.00%) CRM
4 5 (5.00%) Service Delivery
5 4 (4.00%) ITSM
5 4 (4.00%) Mentoring
5 4 (4.00%) Network Management
6 3 (3.00%) Incident Management
7 2 (2.00%) Business Intelligence
7 2 (2.00%) Change Control
7 2 (2.00%) Coaching
7 2 (2.00%) Digital Marketing
7 2 (2.00%) ERP
7 2 (2.00%) Migration
7 2 (2.00%) Mobile Device Management
7 2 (2.00%) Programme Management
7 2 (2.00%) Project Management
7 2 (2.00%) Server Patching
7 2 (2.00%) Time Management
8 1 (1.00%) Patch Management
Programming Languages
1 4 (4.00%) SQL
2 3 (3.00%) PowerShell
3 2 (2.00%) C#
4 1 (1.00%) Java
4 1 (1.00%) PHP
4 1 (1.00%) RPG
Qualifications
1 19 (19.00%) Microsoft Certification
2 11 (11.00%) MCSE
3 8 (8.00%) MCP
4 7 (7.00%) CCNA
4 7 (7.00%) Cisco Certification
5 6 (6.00%) MCITP
6 4 (4.00%) MCSA
7 2 (2.00%) A+ Certification
7 2 (2.00%) DBS Check
7 2 (2.00%) MCTS
8 1 (1.00%) VERITAS Certified Professional (VCP)
8 1 (1.00%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 8 (8.00%) SLA
2 1 (1.00%) QA
System Software
1 64 (64.00%) Active Directory
2 11 (11.00%) VMware Infrastructure
3 9 (9.00%) Hyper-V
4 5 (5.00%) BitLocker
5 2 (2.00%) pfSense
5 2 (2.00%) VMware ESXi
6 1 (1.00%) BlackBerry Internet Service
6 1 (1.00%) vSphere
Systems Management
1 7 (7.00%) Backup Exec
2 6 (6.00%) SCCM
3 2 (2.00%) Norton AntiVirus
4 1 (1.00%) AirWatch
4 1 (1.00%) Symantec Endpoint Protection
4 1 (1.00%) Symantec Enterprise Vault
4 1 (1.00%) Systems Management Server (SMS)
4 1 (1.00%) Tivoli Storage Manager
4 1 (1.00%) vCenter Server
Vendors
1 63 (63.00%) Microsoft
2 37 (37.00%) VMware
3 35 (35.00%) Apple
4 29 (29.00%) Cisco
5 20 (20.00%) Google
6 5 (5.00%) Citrix
6 5 (5.00%) ServiceNow
6 5 (5.00%) Symantec
7 3 (3.00%) Ivanti
8 2 (2.00%) Dell
8 2 (2.00%) IBM
8 2 (2.00%) Lotus
8 2 (2.00%) SAP
8 2 (2.00%) Sophos
8 2 (2.00%) Veeam
8 2 (2.00%) Webroot
9 1 (1.00%) Adobe
9 1 (1.00%) Altiris
9 1 (1.00%) Fortinet
9 1 (1.00%) HP