Period
to 14 December 2017

The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in Surrey during the 6 months to 14 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Surrey
6 months to
14 Dec 2017
Same period 2016 Same period 2015
Rank 161 139 144
Rank change year-on-year -22 +5 +35
Permanent jobs requiring a 2nd Line Support 98 136 183
As % of all permanent IT jobs advertised in Surrey 1.56% 2.13% 2.17%
As % of the Job Titles category 1.61% 2.18% 2.23%
Number of salaries quoted 85 128 180
Surrey median annual salary £26,500 £27,500 £27,000
Median salary % change year-on-year -3.64% +1.85% -3.57%
10th Percentile £21,250 £21,250 £21,250
90th Percentile £33,250 £33,750 £33,750
South East median annual salary £26,000 £26,900 £26,500
% change year-on-year -3.35% +1.51% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 6081 6242 8219
% of permanent IT jobs with a recognized job title 96.80% 97.55% 97.36%
Number of salaries quoted 4985 5305 7168
Surrey median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £67,500 £67,500 £66,250
South East median annual salary £45,000 £45,000 £45,000

2nd Line Support
Job Vacancy Trend in Surrey

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for 2nd Line Support in Surrey

2nd Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Surrey.

Salary trend for 2nd Line Support in Surrey

2nd Line Support
Salary Histogram in Surrey

The salary distribution of IT jobs citing 2nd Line Support in Surrey over the 6 months to 14 December 2017.

Salary histogram for 2nd Line Support in Surrey

2nd Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 6 months to 14 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Weybridge +5 20 £26,500 -3.64% 2
Leatherhead +21 12 £22,500 -
Guildford -26 10 £24,500 -24.03% 1
Esher +19 8 £26,500 +10.42%
Staines +15 8 £25,000 +11.11%
Woking +15 4 £31,750 +24.51%
Redhill +14 4 £24,250 +1.04%
Epsom +2 4 £19,500 -29.09%
Farnham -8 4 £22,500 -21.05%
Reigate -27 4 £26,000 +20.93%
Godalming - 4 £25,000 -
Chertsey +1 2 £26,000 +4.00%
Cobham - 2 £36,250 -
Dorking +6 1 £26,500 +15.22%
Camberley -9 1 £40,000 +6.67%
Addlestone - 1 £27,500 -
Egham - 1 £27,500 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 14 December 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Surrey region featuring 2nd Line Support in the job title.

1 89 (90.82%) Windows
2 64 (65.31%) Active Directory
3 58 (59.18%) Microsoft
4 49 (50.00%) MS Exchange
5 46 (46.94%) Office 365
6 37 (37.76%) Windows Server
7 33 (33.67%) VMware
8 32 (32.65%) Windows 7
9 31 (31.63%) Microsoft Office
10 26 (26.53%) Apple
11 25 (25.51%) Windows Server 2008
12 24 (24.49%) Windows Server 2012
13 23 (23.47%) Windows 8
13 23 (23.47%) Cisco
13 23 (23.47%) ITIL
14 19 (19.39%) Microsoft Certification
15 17 (17.35%) iPhone
15 17 (17.35%) Windows 10
16 14 (14.29%) VMware Infrastructure
16 14 (14.29%) Exchange Server 2010
16 14 (14.29%) Google
17 13 (13.27%) SharePoint
18 12 (12.24%) Windows XP
18 12 (12.24%) Service Management
19 11 (11.22%) Firewall
19 11 (11.22%) MCSE
19 11 (11.22%) TCP/IP
19 11 (11.22%) VPN
20 10 (10.20%) Finance
21 9 (9.18%) Hyper-V

2nd Line Support Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (50.00%) MS Exchange
2 14 (14.29%) Exchange Server 2010
3 13 (13.27%) SharePoint
4 8 (8.16%) Exchange Server 2013
5 5 (5.10%) Exchange Server 2007
6 2 (2.04%) IBM Notes
7 1 (1.02%) Blackberry Enterprise Server
7 1 (1.02%) IIS
7 1 (1.02%) SharePoint 2010
7 1 (1.02%) SharePoint 2013
Applications
1 31 (31.63%) Microsoft Office
2 2 (2.04%) Microsoft Excel
Business Applications
1 7 (7.14%) Dynamics CRM
Cloud Services
1 46 (46.94%) Office 365
2 6 (6.12%) Microsoft Azure
3 1 (1.02%) Adobe Creative Cloud
3 1 (1.02%) Mimecast
Communications & Networking
1 11 (11.22%) Firewall
1 11 (11.22%) TCP/IP
1 11 (11.22%) VPN
2 7 (7.14%) IP Telephony
2 7 (7.14%) VoIP
3 6 (6.12%) DHCP
3 6 (6.12%) DNS
4 5 (5.10%) VLAN
5 4 (4.08%) WAN
6 3 (3.06%) Internet
6 3 (3.06%) Wireless
7 2 (2.04%) LAN
7 2 (2.04%) NetScaler
7 2 (2.04%) SMS
7 2 (2.04%) Structured Cabling
8 1 (1.02%) NAS
8 1 (1.02%) POP3
8 1 (1.02%) SAN
8 1 (1.02%) SMTP
8 1 (1.02%) Wi-Fi
Database & Business Intelligence
1 6 (6.12%) SQL Server
2 1 (1.02%) SQL Server 2008
Development Applications
1 1 (1.02%) Visual Studio
General
1 10 (10.20%) Finance
2 9 (9.18%) Telecoms
3 5 (5.10%) Manufacturing
4 2 (2.04%) Advertising
4 2 (2.04%) Electronics
4 2 (2.04%) Legal
4 2 (2.04%) Marketing
5 1 (1.02%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.02%) .NET
1 1 (1.02%) PRADO
1 1 (1.02%) Software Packaging
Miscellaneous
1 17 (17.35%) iPhone
2 8 (8.16%) Driving Licence
3 6 (6.12%) Blackberry
4 3 (3.06%) Analytical Skills
5 2 (2.04%) AS400
5 2 (2.04%) iPad
5 2 (2.04%) iSeries
6 1 (1.02%) Analytical Mindset
6 1 (1.02%) Client/Server
6 1 (1.02%) Clustering
6 1 (1.02%) PDA
6 1 (1.02%) Smartphone
6 1 (1.02%) Virtual Team
Operating Systems
1 89 (90.82%) Windows
2 37 (37.76%) Windows Server
3 32 (32.65%) Windows 7
4 25 (25.51%) Windows Server 2008
5 24 (24.49%) Windows Server 2012
6 23 (23.47%) Windows 8
7 17 (17.35%) Windows 10
8 12 (12.24%) Windows XP
9 5 (5.10%) Windows Server 2003
10 3 (3.06%) Linux
11 2 (2.04%) Apple iOS
11 2 (2.04%) Windows Mobile
11 2 (2.04%) Windows Vista
12 1 (1.02%) Android
12 1 (1.02%) Mac OS
12 1 (1.02%) Mac OS X
12 1 (1.02%) Windows 2000
12 1 (1.02%) Windows Phone
Processes & Methodologies
1 23 (23.47%) ITIL
2 12 (12.24%) Service Management
3 7 (7.14%) CRM
4 5 (5.10%) Service Delivery
5 4 (4.08%) Incident Management
5 4 (4.08%) ITSM
5 4 (4.08%) Mentoring
5 4 (4.08%) Network Management
6 3 (3.06%) Time Management
7 2 (2.04%) Business Intelligence
7 2 (2.04%) Change Control
7 2 (2.04%) Coaching
7 2 (2.04%) Digital Marketing
7 2 (2.04%) ERP
7 2 (2.04%) Migration
7 2 (2.04%) Mobile Device Management
7 2 (2.04%) Programme Management
7 2 (2.04%) Project Management
7 2 (2.04%) Server Patching
8 1 (1.02%) Patch Management
Programming Languages
1 4 (4.08%) SQL
2 3 (3.06%) PowerShell
3 2 (2.04%) C#
4 1 (1.02%) Java
4 1 (1.02%) PHP
4 1 (1.02%) RPG
Qualifications
1 19 (19.39%) Microsoft Certification
2 11 (11.22%) MCSE
3 8 (8.16%) MCP
4 7 (7.14%) CCNA
4 7 (7.14%) Cisco Certification
5 6 (6.12%) MCITP
6 4 (4.08%) DBS Check
6 4 (4.08%) MCSA
7 2 (2.04%) A+ Certification
7 2 (2.04%) MCTS
8 1 (1.02%) VERITAS Certified Professional (VCP)
8 1 (1.02%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (9.18%) SLA
2 2 (2.04%) QA
System Software
1 64 (65.31%) Active Directory
2 14 (14.29%) VMware Infrastructure
3 9 (9.18%) Hyper-V
4 5 (5.10%) BitLocker
5 2 (2.04%) pfSense
5 2 (2.04%) VMware ESXi
6 1 (1.02%) BlackBerry Internet Service
6 1 (1.02%) vSphere
Systems Management
1 7 (7.14%) Backup Exec
2 6 (6.12%) SCCM
3 2 (2.04%) Norton AntiVirus
4 1 (1.02%) Symantec Endpoint Protection
4 1 (1.02%) Symantec Enterprise Vault
4 1 (1.02%) Systems Management Server (SMS)
4 1 (1.02%) Tivoli Storage Manager
4 1 (1.02%) vCenter Server
Vendors
1 58 (59.18%) Microsoft
2 33 (33.67%) VMware
3 26 (26.53%) Apple
4 23 (23.47%) Cisco
5 14 (14.29%) Google
6 5 (5.10%) Citrix
6 5 (5.10%) ServiceNow
6 5 (5.10%) Symantec
7 4 (4.08%) Sophos
8 3 (3.06%) LANDesk
9 2 (2.04%) Dell
9 2 (2.04%) IBM
9 2 (2.04%) Lotus
9 2 (2.04%) SAP
9 2 (2.04%) Veeam
9 2 (2.04%) Webroot
10 1 (1.02%) Adobe
10 1 (1.02%) Avaya
10 1 (1.02%) Juniper
10 1 (1.02%) Veritas