Period
to 5 June 2020

The median annual salary for a 2nd Line Support was £29,000 in advertised job vacancies in Surrey during the 6 months to 5 June 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Surrey
6 months to
5 Jun 2020
Same period 2019 Same period 2018
Rank 104 145 148
Rank change year-on-year +41 +3 -47
Permanent jobs requiring a 2nd Line Support 44 72 95
As % of all permanent jobs advertised in Surrey 1.91% 1.68% 1.84%
As % of the Job Titles category 1.99% 1.74% 1.91%
Number of salaries quoted 41 70 80
Median annual salary £29,000 £27,500 £27,250
Median salary % change year-on-year +5.45% +0.92% -0.91%
10th Percentile £24,250 £24,976 £23,500
90th Percentile £37,500 £37,500 £37,500
South East median annual salary £28,250 £27,500 £26,500
% change year-on-year +2.73% +3.77% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 2,213 4,127 4,986
% of permanent IT jobs with a recognized job title 96.09% 96.07% 96.42%
Number of salaries quoted 1,886 3,435 4,183
Median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% +3.26%
10th Percentile £28,500 £28,000 £27,000
90th Percentile £78,750 £76,250 £68,750
South East median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

2nd Line Support
Job Vacancy Trend in Surrey

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Surrey.

Job vacancy trend for 2nd Line Support in Surrey

2nd Line Support
Salary Trend in Surrey

3-month moving average salary quoted in jobs citing 2nd Line Support in Surrey.

Salary trend for 2nd Line Support in Surrey

2nd Line Support
Salary Histogram in Surrey

Salary distribution for jobs citing 2nd Line Support in Surrey over the 6 months to 5 June 2020.

Salary histogram for 2nd Line Support in Surrey

2nd Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 6 months to 5 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +26 11 £26,500 -3.64% 1
Godalming +12 7 £29,000 +5.45%
Woking 0 6 £35,000 +27.27%
Redhill +5 5 £27,500 -
Leatherhead +35 4 £29,000 +1.75%
Epsom +9 3 £31,000 +6.90%
Farnham +13 1 £30,500 +10.91%
Reigate +11 1 £31,000 -4.62%
Camberley - 1 £32,000 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 5 June 2020, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring 2nd Line Support in the job title.

1 34 (77.27%) Windows
2 30 (68.18%) Microsoft
3 28 (63.64%) Active Directory
4 22 (50.00%) Office 365
5 17 (38.64%) Microsoft Office
5 17 (38.64%) Windows Server
6 13 (29.55%) VMware
7 12 (27.27%) Windows 10
8 10 (22.73%) SCCM
9 9 (20.45%) Azure
9 9 (20.45%) Windows 7
9 9 (20.45%) SLA
10 8 (18.18%) Citrix
10 8 (18.18%) ITIL
10 8 (18.18%) Analytical Skills
10 8 (18.18%) VMware Infrastructure
10 8 (18.18%) Hyper-V
11 7 (15.91%) Skype
11 7 (15.91%) Root Cause Analysis
11 7 (15.91%) MS Exchange
12 6 (13.64%) SQL Server
12 6 (13.64%) Microsoft Certification
12 6 (13.64%) Skype for Business
12 6 (13.64%) Windows Server 2012
13 5 (11.36%) Windows Server 2016
13 5 (11.36%) Problem-Solving
13 5 (11.36%) Windows 8
13 5 (11.36%) TCP/IP
13 5 (11.36%) SQL
13 5 (11.36%) SharePoint

2nd Line Support Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (15.91%) MS Exchange
2 6 (13.64%) Skype for Business
3 5 (11.36%) SharePoint
4 3 (6.82%) Exchange Server 2013
5 1 (2.27%) Exchange Server 2007
5 1 (2.27%) Exchange Server 2010
Applications
1 17 (38.64%) Microsoft Office
2 1 (2.27%) Acrobat
Business Applications
1 1 (2.27%) Elite 3E
Cloud Services
1 22 (50.00%) Office 365
2 9 (20.45%) Azure
3 2 (4.55%) AWS
4 1 (2.27%) G Suite
Communications & Networking
1 7 (15.91%) Skype
2 5 (11.36%) Firewall
2 5 (11.36%) TCP/IP
3 4 (9.09%) DHCP
3 4 (9.09%) DNS
3 4 (9.09%) Wireless
4 3 (6.82%) LAN
4 3 (6.82%) VLAN
4 3 (6.82%) VPN
4 3 (6.82%) WAN
5 2 (4.55%) Broadband
5 2 (4.55%) Remote Desktop
5 2 (4.55%) SAN
5 2 (4.55%) VoIP
6 1 (2.27%) HTTPS
6 1 (2.27%) Intranet
6 1 (2.27%) Reverse Proxy
6 1 (2.27%) Wi-Fi
Database & Business Intelligence
1 6 (13.64%) SQL Server
2 1 (2.27%) Data Warehouse
General
1 4 (9.09%) Finance
2 3 (6.82%) Legal
3 2 (4.55%) Banking
3 2 (4.55%) Public Sector
4 1 (2.27%) Billing
4 1 (2.27%) Financial Institution
4 1 (2.27%) German Language
4 1 (2.27%) Retail
Miscellaneous
1 8 (18.18%) Analytical Skills
2 4 (9.09%) Data Centre
2 4 (9.09%) Self-Motivation
3 2 (4.55%) BYOD
3 2 (4.55%) Driving Licence
Operating Systems
1 34 (77.27%) Windows
2 17 (38.64%) Windows Server
3 12 (27.27%) Windows 10
4 9 (20.45%) Windows 7
5 6 (13.64%) Windows Server 2012
6 5 (11.36%) Windows 8
6 5 (11.36%) Windows Server 2016
7 3 (6.82%) Windows Server 2008
8 1 (2.27%) Apple iOS
Processes & Methodologies
1 8 (18.18%) ITIL
2 7 (15.91%) Root Cause Analysis
3 5 (11.36%) Problem-Solving
4 4 (9.09%) Service Delivery
5 3 (6.82%) Deadline-Driven
5 3 (6.82%) Infrastructure Engineering
6 2 (4.55%) Case Management
6 2 (4.55%) Document Management
6 2 (4.55%) Hardware Maintenance
6 2 (4.55%) ITSM
6 2 (4.55%) Mentoring
6 2 (4.55%) Migration
6 2 (4.55%) Mobile Device Management
6 2 (4.55%) Server Building
6 2 (4.55%) Server Patching
6 2 (4.55%) Service Management
6 2 (4.55%) Software Deployment
6 2 (4.55%) Visualisation
7 1 (2.27%) Incident Management
7 1 (2.27%) Statistics
Programming Languages
1 5 (11.36%) SQL
2 3 (6.82%) PowerShell
3 1 (2.27%) VB
3 1 (2.27%) VBScript
Qualifications
1 6 (13.64%) Microsoft Certification
2 3 (6.82%) A+ Certification
2 3 (6.82%) BPSS Clearance
2 3 (6.82%) MCSA
3 2 (4.55%) Cisco Certification
3 2 (4.55%) IBM Certification
3 2 (4.55%) MCDST
3 2 (4.55%) Network+ Certification
4 1 (2.27%) CCNA
4 1 (2.27%) MCP
4 1 (2.27%) MCSE
Quality Assurance & Compliance
1 9 (20.45%) SLA
2 3 (6.82%) ISO/IEC 27001
3 1 (2.27%) QA
System Software
1 28 (63.64%) Active Directory
2 8 (18.18%) Hyper-V
2 8 (18.18%) VMware Infrastructure
3 3 (6.82%) vSphere
4 2 (4.55%) XenApp
5 1 (2.27%) BitLocker
5 1 (2.27%) Virtual Desktop
5 1 (2.27%) VMware ESXi
5 1 (2.27%) VMware Workstation
Systems Management
1 10 (22.73%) SCCM
2 4 (9.09%) Microsoft Intune
3 2 (4.55%) Backup Exec
3 2 (4.55%) Microsoft Clustering
3 2 (4.55%) Norton AntiVirus
3 2 (4.55%) WSUS
4 1 (2.27%) AirWatch
4 1 (2.27%) AppManager
Vendors
1 30 (68.18%) Microsoft
2 13 (29.55%) VMware
3 8 (18.18%) Citrix
4 4 (9.09%) Cisco
4 4 (9.09%) HP
4 4 (9.09%) ServiceNow
5 3 (6.82%) iManage
5 3 (6.82%) SolarWinds
6 2 (4.55%) Dell
6 2 (4.55%) IBM
6 2 (4.55%) Interwoven
6 2 (4.55%) McAfee
6 2 (4.55%) Sophos
6 2 (4.55%) Symantec
6 2 (4.55%) Veeam
7 1 (2.27%) Apple
7 1 (2.27%) Avaya
7 1 (2.27%) CA
7 1 (2.27%) NetApp
7 1 (2.27%) Salesforce.com