Period
to 21 October 2017

The median annual salary for a 2nd Line Support Analyst was £28,000 in advertised job vacancies in Hampshire during the 6 months to 21 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
South East > Hampshire
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 206 255 247
Rank change year-on-year +49 -8 +22
Permanent jobs requiring a 2nd Line Support Analyst 36 22 31
As % of all permanent IT jobs advertised in Hampshire 0.64% 0.33% 0.42%
As % of the Job Titles category 0.66% 0.34% 0.43%
Number of salaries quoted 33 21 29
Hampshire median annual salary £28,000 £26,000 £27,500
Median salary % change year-on-year +7.69% -5.45% -
10th Percentile £23,500 £20,750 £22,500
90th Percentile £37,050 £33,750 £35,750
South East median annual salary £26,500 £26,000 £25,000
% change year-on-year +1.92% +4.00% -2.91%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hampshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hampshire
Permanent vacancies in Hampshire with a recognized job title 5448 6559 7213
% of permanent IT jobs with a recognized job title 96.51% 97.18% 97.86%
Number of salaries quoted 4722 5699 6023
Hampshire median annual salary £42,500 £40,000 £42,500
Median salary % change year-on-year +6.25% -5.88% +6.25%
10th Percentile £24,500 £25,000 £24,000
90th Percentile £65,000 £61,250 £61,250
South East median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

2nd Line Support Analyst
Job Vacancy Trend in Hampshire

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for 2nd Line Support Analyst in Hampshire

2nd Line Support Analyst
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Hampshire.

Salary trend for 2nd Line Support Analyst in Hampshire

2nd Line Support Analyst
Salary Histogram in Hampshire

The salary distribution of IT jobs citing 2nd Line Support Analyst in Hampshire over the 6 months to 21 October 2017.

Salary histogram for 2nd Line Support Analyst in Hampshire

2nd Line Support Analyst
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Hampshire region over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Basingstoke +11 12 £28,000 -13.85%
Portsmouth - 11 £28,500 - 1
Eastleigh - 4 £27,000 -
Farnborough - 3 £22,500 -
Fareham +20 2 £25,000 +6.38% 1
Southampton +10 2 £26,000 +15.56%
Hook - 2 £30,000 -
2nd Line Support Analyst
South East

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Hampshire

For the 6 months to 21 October 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hampshire region featuring 2nd Line Support Analyst in the job title.

1 33 (91.67%) Microsoft
1 33 (91.67%) Windows
2 32 (88.89%) Active Directory
3 27 (75.00%) Windows Server
4 20 (55.56%) Windows Server 2008
5 18 (50.00%) Windows 10
5 18 (50.00%) LAN
5 18 (50.00%) WAN
5 18 (50.00%) VMware
6 14 (38.89%) Windows Server 2012
7 13 (36.11%) VMware Infrastructure
7 13 (36.11%) Cisco
8 12 (33.33%) Service Delivery
8 12 (33.33%) Microsoft Office
9 11 (30.56%) DHCP
9 11 (30.56%) TCP/IP
9 11 (30.56%) DNS
10 10 (27.78%) VoIP
10 10 (27.78%) VPN
10 10 (27.78%) Firewall
10 10 (27.78%) Finance
11 9 (25.00%) SC Cleared
11 9 (25.00%) Security Cleared
12 7 (19.44%) Windows 7
12 7 (19.44%) Wi-Fi
12 7 (19.44%) WLAN
13 5 (13.89%) Apple
13 5 (13.89%) ITIL
13 5 (13.89%) MS Exchange
13 5 (13.89%) Hyper-V

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.89%) MS Exchange
2 2 (5.56%) Exchange Server 2010
2 2 (5.56%) IIS
2 2 (5.56%) Skype for Business
3 1 (2.78%) Blackberry Enterprise Server
Applications
1 12 (33.33%) Microsoft Office
2 1 (2.78%) Microsoft Excel
2 1 (2.78%) S-PLUS
Cloud Services
1 2 (5.56%) Microsoft Azure
2 1 (2.78%) Office 365
Communications & Networking
1 18 (50.00%) LAN
1 18 (50.00%) WAN
2 11 (30.56%) DHCP
2 11 (30.56%) DNS
2 11 (30.56%) TCP/IP
3 10 (27.78%) Firewall
3 10 (27.78%) VoIP
3 10 (27.78%) VPN
4 7 (19.44%) Wi-Fi
4 7 (19.44%) WLAN
5 2 (5.56%) Skype
6 1 (2.78%) VLAN
General
1 10 (27.78%) Finance
2 1 (2.78%) Law
Miscellaneous
1 1 (2.78%) Blackberry
Operating Systems
1 33 (91.67%) Windows
2 27 (75.00%) Windows Server
3 20 (55.56%) Windows Server 2008
4 18 (50.00%) Windows 10
5 14 (38.89%) Windows Server 2012
6 7 (19.44%) Windows 7
7 4 (11.11%) Windows 8
8 3 (8.33%) Linux
9 2 (5.56%) CentOS
10 1 (2.78%) Android
10 1 (2.78%) Apple iOS
Processes & Methodologies
1 12 (33.33%) Service Delivery
2 5 (13.89%) ITIL
3 4 (11.11%) Mobile Device Management
4 2 (5.56%) CRM
4 2 (5.56%) High Availability
4 2 (5.56%) Incident Management
4 2 (5.56%) Problem Management
4 2 (5.56%) Release Management
4 2 (5.56%) Time Management
5 1 (2.78%) Logistics
5 1 (2.78%) Migration
5 1 (2.78%) Network Virtualisation
5 1 (2.78%) Project Planning
Programming Languages
1 2 (5.56%) SQL
Qualifications
1 9 (25.00%) SC Cleared
1 9 (25.00%) Security Cleared
2 2 (5.56%) ITIL Foundation Certificate
2 2 (5.56%) MCP
2 2 (5.56%) MCSE
2 2 (5.56%) Microsoft Certification
3 1 (2.78%) CCNA
3 1 (2.78%) Cisco Certification
3 1 (2.78%) Degree
3 1 (2.78%) Network+ Certification
Quality Assurance & Compliance
1 4 (11.11%) SLA
System Software
1 32 (88.89%) Active Directory
2 13 (36.11%) VMware Infrastructure
3 5 (13.89%) Hyper-V
Systems Management
1 2 (5.56%) WSUS
2 1 (2.78%) SCCM
Vendors
1 33 (91.67%) Microsoft
2 18 (50.00%) VMware
3 13 (36.11%) Cisco
4 5 (13.89%) Apple
5 2 (5.56%) Juniper
5 2 (5.56%) Red Hat
6 1 (2.78%) Citrix
6 1 (2.78%) HP
6 1 (2.78%) hybris
6 1 (2.78%) SAP