The median annual salary for a 2nd Line Support Analyst was £27,250 in advertised job vacancies in the South East during the 3 months to 30 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England / South East
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 305 351 383
Rank change year-on-year +46 +32  
Permanent jobs requiring a 2nd Line Support Analyst 88 103 78
As % of all permanent IT jobs advertised in the South East 0.59% 0.53% 0.37%
As % of the Job Titles category 0.61% 0.54% 0.39%
Number of salaries quoted 80 85 70
Median salary £27,250 £28,000 £25,500
Median salary % change year-on-year -2.67% +9.80%  
90% offered a salary of more than £23,400 £22,500 £22,000
10% offered a salary of more than £34,100 £34,000 £31,000
UK excluding London median salary £25,000 £26,500 £24,500
% change year-on-year -5.66% +8.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14461 18972 20242
As % of all permanent IT job vacancies advertised in the South East 96.51% 96.73% 97.03%
Number of salaries quoted 12087 16175 16324
Median salary £43,000 £42,500 £42,500
Median salary % change year-on-year +1.17% -  
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £41,995 £41,500 £40,000
% change year-on-year +1.19% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the South East.

Salary trend for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing 2nd Line Support Analyst in the South East over the 3 months to 30 March 2017.

Salary histogram for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South East region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +49 41 £27,500 -3.50% 1
Hampshire +22 10 £24,250 -10.18% 1
Oxfordshire +6 10 £27,500 +10.00% 2
Berkshire +34 8 £27,500 -12.69% 3
West Sussex 0 7 £30,000 -11.76%
Kent +18 6 £25,000 -3.84%
Buckinghamshire +14 6 £28,000 -6.66% 1
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 30 March 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support Analyst in the job title.

1 130 (74.71%) Windows
2 94 (54.02%) Active Directory
3 82 (47.13%) Microsoft
4 71 (40.80%) MS Office
5 63 (36.21%) MS Exchange
6 49 (28.16%) VMware
7 48 (27.59%) Windows 7
8 46 (26.44%) Windows Server
9 41 (23.56%) Cisco
10 38 (21.84%) MS Excel
11 35 (20.11%) ITIL
11 35 (20.11%) Windows Server 2008
12 33 (18.97%) Windows Server 2012
13 29 (16.67%) Office 365
13 29 (16.67%) Finance
14 26 (14.94%) Citrix
15 25 (14.37%) Microsoft Certification
16 24 (13.79%) MCSE
17 21 (12.07%) SQL
17 21 (12.07%) LAN
18 20 (11.49%) TCP/IP
18 20 (11.49%) MCP
18 20 (11.49%) Firewall
19 18 (10.34%) WAN
19 18 (10.34%) VPN
19 18 (10.34%) Apple
20 17 (9.77%) Windows 10
21 15 (8.62%) SQL Server
22 14 (8.05%) Cisco Certification
22 14 (8.05%) CCNA

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (36.21%) MS Exchange
2 11 (6.32%) Exchange Server 2007
3 10 (5.75%) IIS
4 4 (2.30%) DataSynapse
5 3 (1.72%) Exchange Server 2010
5 3 (1.72%) Skype for Business
6 2 (1.15%) Blackberry Enterprise Server
6 2 (1.15%) Exchange Server 2013
6 2 (1.15%) IBM Notes
7 1 (0.57%) SharePoint
Applications
1 71 (40.80%) MS Office
2 38 (21.84%) MS Excel
Business Applications
1 5 (2.87%) SAP Oil and Gas
2 1 (0.57%) Dynamics CRM
2 1 (0.57%) Maximo
Cloud Services
1 29 (16.67%) Office 365
2 12 (6.90%) Microsoft Azure
3 10 (5.75%) Amazon AWS
4 5 (2.87%) SaaS
Communications & Networking
1 21 (12.07%) LAN
2 20 (11.49%) Firewall
2 20 (11.49%) TCP/IP
3 18 (10.34%) VPN
3 18 (10.34%) WAN
4 12 (6.90%) DNS
5 7 (4.02%) DHCP
6 6 (3.45%) LDAP
6 6 (3.45%) VLAN
6 6 (3.45%) VoIP
7 5 (2.87%) HTTP
7 5 (2.87%) HTTPS
7 5 (2.87%) IPsec
7 5 (2.87%) SNMP
7 5 (2.87%) SSH
7 5 (2.87%) tcpdump
7 5 (2.87%) Wireshark
8 4 (2.30%) IP Telephony
9 3 (1.72%) Cisco ASA
9 3 (1.72%) Cisco PIX
Database & Business Intelligence
1 15 (8.62%) SQL Server
2 6 (3.45%) SQL Server 2016
3 2 (1.15%) Relational Database
3 2 (1.15%) UniData
4 1 (0.57%) MS Access
4 1 (0.57%) SQL Server 2008
General
1 29 (16.67%) Finance
2 7 (4.02%) Telecoms
3 6 (3.45%) Manufacturing
3 6 (3.45%) Marketing
3 6 (3.45%) Retail
4 5 (2.87%) Electronics
5 3 (1.72%) German Language
5 3 (1.72%) Law
6 2 (1.15%) Back Office
6 2 (1.15%) French Language
7 1 (0.57%) Polish Language
Libraries, Frameworks & Software Standards
1 3 (1.72%) HTML
2 2 (1.15%) .NET
2 2 (1.15%) CSS
2 2 (1.15%) J2EE
2 2 (1.15%) XML
Miscellaneous
1 14 (8.05%) Analytical Skills
1 14 (8.05%) Management Information System
2 7 (4.02%) Blackberry
2 7 (4.02%) Computer Science
2 7 (4.02%) EPoS
2 7 (4.02%) Life Science
3 6 (3.45%) PKI
4 5 (2.87%) Replication
5 4 (2.30%) Biotechnology
5 4 (2.30%) Virtual Team
6 3 (1.72%) NHS
7 1 (0.57%) Handset
Operating Systems
1 130 (74.71%) Windows
2 48 (27.59%) Windows 7
3 46 (26.44%) Windows Server
4 35 (20.11%) Windows Server 2008
5 33 (18.97%) Windows Server 2012
6 17 (9.77%) Windows 10
7 11 (6.32%) Linux
7 11 (6.32%) Windows 8
8 9 (5.17%) Mac OS X
8 9 (5.17%) Windows XP
9 8 (4.60%) Windows Server 2003
10 5 (2.87%) Android
10 5 (2.87%) Apple iOS
11 4 (2.30%) Red Hat Enterprise Linux
12 2 (1.15%) Solaris
12 2 (1.15%) Unix
12 2 (1.15%) Windows Mobile
Processes & Methodologies
1 35 (20.11%) ITIL
2 13 (7.47%) Disaster Recovery
3 12 (6.90%) Continuous Improvement
4 8 (4.60%) B2B
4 8 (4.60%) Workflow
4 8 (4.60%) Workflow Management
5 7 (4.02%) Analytics
5 7 (4.02%) Problem Management
6 6 (3.45%) Service Management
7 5 (2.87%) Business Intelligence
7 5 (2.87%) Digital Marketing
7 5 (2.87%) Network Architecture
7 5 (2.87%) Programme Management
7 5 (2.87%) Security Management
8 4 (2.30%) Capital Modelling
8 4 (2.30%) Root Cause Analysis
8 4 (2.30%) Service Delivery
9 3 (1.72%) Email Filtering
9 3 (1.72%) ITSM
9 3 (1.72%) Web Filtering
Programming Languages
1 21 (12.07%) SQL
2 9 (5.17%) C
3 8 (4.60%) C++
4 7 (4.02%) PowerShell
5 4 (2.30%) VBA
6 3 (1.72%) T-SQL
7 2 (1.15%) Java
8 1 (0.57%) JavaScript
Qualifications
1 25 (14.37%) Microsoft Certification
2 24 (13.79%) MCSE
3 20 (11.49%) MCP
4 14 (8.05%) CCNA
4 14 (8.05%) Cisco Certification
5 13 (7.47%) Degree
6 4 (2.30%) Security Cleared
7 3 (1.72%) ITIL Certification
7 3 (1.72%) MCITP
8 2 (1.15%) A+ Certification
8 2 (1.15%) ITIL Foundation Certificate
8 2 (1.15%) MCSA
9 1 (0.57%) SC Cleared
Quality Assurance & Compliance
1 13 (7.47%) SLA
2 2 (1.15%) QA
System Software
1 94 (54.02%) Active Directory
2 14 (8.05%) VMware Infrastructure
3 9 (5.17%) Virtual Desktop
4 5 (2.87%) VMware ESXi
4 5 (2.87%) vSphere
4 5 (2.87%) XenApp
5 4 (2.30%) Hyper-V
6 2 (1.15%) BlackBerry Internet Service
6 2 (1.15%) Virtual Machines
6 2 (1.15%) XenDesktop
Systems Management
1 13 (7.47%) SCCM
2 5 (2.87%) Nagios
3 2 (1.15%) AirWatch
3 2 (1.15%) Microsoft Intune
3 2 (1.15%) XenMobile
Vendors
1 82 (47.13%) Microsoft
2 49 (28.16%) VMware
3 41 (23.56%) Cisco
4 26 (14.94%) Citrix
5 18 (10.34%) Apple
6 9 (5.17%) Avaya
6 9 (5.17%) Juniper
7 6 (3.45%) SAP
8 5 (2.87%) NETGEAR
9 4 (2.30%) Red Hat
9 4 (2.30%) Sophos
9 4 (2.30%) TOWER Software
10 3 (1.72%) Blue Coat
10 3 (1.72%) CheckPoint
10 3 (1.72%) F5
10 3 (1.72%) Forcepoint
10 3 (1.72%) iManage
10 3 (1.72%) Sage
11 2 (1.15%) Bomgar
11 2 (1.15%) Dell KACE
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