The median annual salary for a 2nd Line Support Analyst was £25,500 in advertised job vacancies in the South East during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England / South East
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 320 332 384
Rank change year-on-year +12 +52  
Permanent jobs requiring a 2nd Line Support Analyst 72 114 90
As % of all permanent IT jobs advertised in the South East 0.49% 0.62% 0.42%
As % of the Job Titles category 0.51% 0.64% 0.43%
Number of salaries quoted 61 105 82
Median salary £25,500 £27,500 £25,000
Median salary % change year-on-year -7.27% +10.00%  
90% offered a salary of more than £23,000 £21,000 £22,000
10% offered a salary of more than £32,500 £34,000 £30,450
UK excluding London median salary £25,500 £25,000 £24,500
% change year-on-year +2.00% +2.04%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14182 17817 20713
As % of all permanent IT job vacancies advertised in the South East 96.56% 96.93% 97.19%
Number of salaries quoted 11882 15144 16834
Median salary £43,000 £44,000 £42,500
Median salary % change year-on-year -2.27% +3.52%  
90% offered a salary of more than £25,500 £26,075 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the South East.

Salary trend for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing 2nd Line Support Analyst in the South East over the 3 months to 23 June 2017.

Salary histogram for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South East region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +40 25 £28,500 +3.63%
Hampshire +5 15 £26,250 -4.54% 3
Buckinghamshire +1 12 £25,000 +16.27% 1
Berkshire +20 11 £25,500 +2.00% 1
Oxfordshire +8 3 £23,000 -8.00% 1
West Sussex -9 3 £40,000 +17.64%
Kent +12 1 £25,000 +3.09%
East Sussex +9 1 £28,750 +4.54%
Middlesex +4 1 £32,500 +41.30%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 23 June 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support Analyst in the job title.

1 120 (73.62%) Windows
2 98 (60.12%) Active Directory
3 83 (50.92%) Microsoft
4 58 (35.58%) Microsoft Office
5 51 (31.29%) MS Exchange
6 44 (26.99%) Windows Server
6 44 (26.99%) Windows 7
7 39 (23.93%) VMware
8 38 (23.31%) ITIL
9 28 (17.18%) Cisco
10 26 (15.95%) SQL
11 24 (14.72%) Windows Server 2012
12 22 (13.50%) Windows Server 2008
13 19 (11.66%) SLA
14 18 (11.04%) Citrix
15 17 (10.43%) Degree
15 17 (10.43%) Office 365
16 16 (9.82%) LAN
17 14 (8.59%) SQL Server
17 14 (8.59%) Blackberry
18 13 (7.98%) TCP/IP
18 13 (7.98%) Finance
18 13 (7.98%) Apple iOS
19 12 (7.36%) Exchange Server 2007
19 12 (7.36%) SCCM
19 12 (7.36%) Windows 10
19 12 (7.36%) Retail
19 12 (7.36%) DNS
19 12 (7.36%) Microsoft Certification
19 12 (7.36%) MCSE

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (31.29%) MS Exchange
2 12 (7.36%) Exchange Server 2007
3 9 (5.52%) Blackberry Enterprise Server
4 8 (4.91%) IIS
5 4 (2.45%) SharePoint
6 3 (1.84%) Exchange Server 2010
7 2 (1.23%) DataSynapse
7 2 (1.23%) Exchange Server 2013
8 1 (0.61%) IBM Notes
8 1 (0.61%) SharePoint Server
Applications
1 58 (35.58%) Microsoft Office
2 3 (1.84%) Microsoft Excel
3 1 (0.61%) S-PLUS
Business Applications
1 5 (3.07%) Dynamics CRM
2 3 (1.84%) NetSuite
3 1 (0.61%) Maximo
Cloud Services
1 17 (10.43%) Office 365
2 9 (5.52%) Microsoft Azure
3 8 (4.91%) Amazon AWS
4 4 (2.45%) SaaS
Communications & Networking
1 16 (9.82%) LAN
2 13 (7.98%) TCP/IP
3 12 (7.36%) DNS
4 11 (6.75%) DHCP
4 11 (6.75%) Firewall
4 11 (6.75%) VPN
4 11 (6.75%) WAN
5 9 (5.52%) VoIP
6 4 (2.45%) IP Telephony
6 4 (2.45%) Network Security
7 2 (1.23%) Cisco ASA
7 2 (1.23%) Cisco PIX
7 2 (1.23%) Internet
7 2 (1.23%) NetScaler
7 2 (1.23%) SAN
7 2 (1.23%) Wi-Fi
7 2 (1.23%) WLAN
8 1 (0.61%) VLAN
Database & Business Intelligence
1 14 (8.59%) SQL Server
2 6 (3.68%) Data Warehouse
3 4 (2.45%) SQL Server 2016
4 2 (1.23%) Relational Database
5 1 (0.61%) SQL Server 2008
5 1 (0.61%) UniData
General
1 13 (7.98%) Finance
2 12 (7.36%) Retail
3 6 (3.68%) Billing
4 3 (1.84%) Law
5 1 (0.61%) Advertising
5 1 (0.61%) Back Office
5 1 (0.61%) Manufacturing
5 1 (0.61%) Marketing
5 1 (0.61%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.84%) COM
1 3 (1.84%) HTML
2 2 (1.23%) .NET
2 2 (1.23%) CSS
2 2 (1.23%) J2EE
3 1 (0.61%) XML
Miscellaneous
1 14 (8.59%) Blackberry
2 11 (6.75%) Computer Science
3 10 (6.13%) Analytical Skills
4 7 (4.29%) EPoS
4 7 (4.29%) iPad
4 7 (4.29%) iPhone
4 7 (4.29%) Life Science
5 4 (2.45%) Management Information System
6 3 (1.84%) NHS
7 2 (1.23%) Biotechnology
8 1 (0.61%) Fat Client
8 1 (0.61%) Handset
8 1 (0.61%) Replication
8 1 (0.61%) Thin Client
8 1 (0.61%) Virtual Team
Operating Systems
1 120 (73.62%) Windows
2 44 (26.99%) Windows 7
2 44 (26.99%) Windows Server
3 24 (14.72%) Windows Server 2012
4 22 (13.50%) Windows Server 2008
5 13 (7.98%) Apple iOS
6 12 (7.36%) Windows 10
7 11 (6.75%) Windows 8
8 6 (3.68%) Windows XP
9 5 (3.07%) Android
10 3 (1.84%) Linux
10 3 (1.84%) Mac OS X
11 2 (1.23%) Red Hat Enterprise Linux
11 2 (1.23%) Solaris
11 2 (1.23%) Unix
11 2 (1.23%) Windows Mobile
11 2 (1.23%) Windows Server 2003
Processes & Methodologies
1 38 (23.31%) ITIL
2 8 (4.91%) CRM
3 7 (4.29%) Analytics
4 6 (3.68%) Contract Management
4 6 (3.68%) Problem Management
4 6 (3.68%) Project Management
4 6 (3.68%) SDLC
5 5 (3.07%) Disaster Recovery
5 5 (3.07%) Service Management
5 5 (3.07%) Workflow
5 5 (3.07%) Workflow Management
6 4 (2.45%) Continuous Improvement
6 4 (2.45%) Service Delivery
7 3 (1.84%) Document Management
7 3 (1.84%) Incident Management
7 3 (1.84%) Mathematics
7 3 (1.84%) Mentoring
7 3 (1.84%) Mobile Device Management
8 2 (1.23%) Logistics
8 2 (1.23%) OpenUP
Programming Languages
1 26 (15.95%) SQL
2 7 (4.29%) C
3 6 (3.68%) C++
3 6 (3.68%) PowerShell
4 3 (1.84%) PHP
5 2 (1.23%) Java
5 2 (1.23%) VBA
6 1 (0.61%) JavaScript
6 1 (0.61%) T-SQL
Qualifications
1 17 (10.43%) Degree
2 12 (7.36%) MCSE
2 12 (7.36%) Microsoft Certification
3 6 (3.68%) ITIL Certification
3 6 (3.68%) MCP
3 6 (3.68%) Security Cleared
4 4 (2.45%) CCNA
4 4 (2.45%) Cisco Certification
4 4 (2.45%) Computer Science Degree
4 4 (2.45%) SC Cleared
5 2 (1.23%) ITIL Foundation Certificate
6 1 (0.61%) MCSA
6 1 (0.61%) Network+ Certification
Quality Assurance & Compliance
1 19 (11.66%) SLA
2 7 (4.29%) QA
3 1 (0.61%) GxP
System Software
1 98 (60.12%) Active Directory
2 10 (6.13%) VMware Infrastructure
3 7 (4.29%) Hyper-V
3 7 (4.29%) Virtual Desktop
4 3 (1.84%) vSphere
4 3 (1.84%) XenApp
5 2 (1.23%) Virtual Machines
5 2 (1.23%) XenDesktop
6 1 (0.61%) BlackBerry Internet Service
Systems Management
1 12 (7.36%) SCCM
2 2 (1.23%) AirWatch
2 2 (1.23%) Backup Exec
2 2 (1.23%) Microsoft Intune
2 2 (1.23%) XenMobile
Vendors
1 83 (50.92%) Microsoft
2 39 (23.93%) VMware
3 28 (17.18%) Cisco
4 18 (11.04%) Citrix
5 11 (6.75%) Apple
6 5 (3.07%) Avaya
6 5 (3.07%) HP
7 4 (2.45%) CheckPoint
7 4 (2.45%) Juniper
8 3 (1.84%) iManage
8 3 (1.84%) Salesforce.com
8 3 (1.84%) SAP
8 3 (1.84%) ServiceNow
9 2 (1.23%) Blue Coat
9 2 (1.23%) Dell KACE
9 2 (1.23%) F5
9 2 (1.23%) MobileIron
9 2 (1.23%) Red Hat
9 2 (1.23%) SonicWALL
9 2 (1.23%) Sophos
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000 - £28000. per annum + Benefits
Posted: 19 hours ago
Basingstoke, Hampshire
Latcom Ltd
Salary: From £28,000 to £28,000 per annum + Bonus + Good Benefits
Posted: 2 days ago
Marlow, Buckinghamshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £30000 per annum
Posted: 2 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £24000 - £28000 per annum + 25 days holiday, Pension, etc
Posted: 6 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £22,000 to £27,000 per annum + Benefits including Free Gym & Lunc
Posted: 3 days ago