Period
to 17 November 2017

The median annual salary for a 2nd Line Support Analyst was £26,500 in advertised job vacancies in the South East during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England > South East
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 408 416 471
Rank change year-on-year +8 +55 -12
Permanent jobs requiring a 2nd Line Support Analyst 151 185 184
As % of all permanent IT jobs advertised in the South East 0.49% 0.53% 0.43%
As % of the Job Titles category 0.51% 0.54% 0.44%
Number of salaries quoted 149 174 169
South East median annual salary £26,500 £26,000 £25,500
Median salary % change year-on-year +1.92% +1.96% -2.86%
10th Percentile £21,250 £20,825 £21,250
90th Percentile £32,000 £33,750 £33,000
England median annual salary £27,500 £27,000 £27,000
% change year-on-year +1.85% - +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29566 34125 41527
% of permanent IT jobs with a recognized job title 96.61% 96.97% 96.89%
Number of salaries quoted 24692 28612 34601
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

2nd Line Support Analyst
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the South East.

Salary trend for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing 2nd Line Support Analyst in the South East over the 6 months to 17 November 2017.

Salary histogram for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South East region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +33 47 £27,000 +8.00% 1
Thames Valley +8 47 £25,000 -3.85% 4
Surrey -17 31 £26,500 -3.64%
Berkshire +41 24 £25,000 -9.09% 2
Buckinghamshire +8 21 £25,000 -3.85% 1
West Sussex -9 14 £26,000 +4.00%
East Sussex -6 6 £28,000 +19.15%
Kent +10 4 £32,000 +21.90% 2
Oxfordshire -14 2 £23,750 +1.06% 1
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support Analyst in the job title.

1 118 (78.15%) Windows
2 113 (74.83%) Microsoft
3 80 (52.98%) Active Directory
4 76 (50.33%) Windows Server
5 65 (43.05%) Microsoft Office
6 40 (26.49%) MS Exchange
7 37 (24.50%) VMware
8 33 (21.85%) Cisco
8 33 (21.85%) Windows Server 2008
9 32 (21.19%) Windows 10
9 32 (21.19%) Office 365
10 30 (19.87%) SQL
11 25 (16.56%) Windows 7
12 24 (15.89%) ITIL
12 24 (15.89%) DNS
12 24 (15.89%) DHCP
13 22 (14.57%) SLA
14 21 (13.91%) Firewall
15 20 (13.25%) IIS
15 20 (13.25%) LAN
15 20 (13.25%) WAN
16 19 (12.58%) Windows Server 2012
17 18 (11.92%) VoIP
17 18 (11.92%) TCP/IP
17 18 (11.92%) Apple
18 17 (11.26%) Windows 8
18 17 (11.26%) VMware Infrastructure
19 16 (10.60%) iPhone
19 16 (10.60%) Linux
19 16 (10.60%) Finance

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (26.49%) MS Exchange
2 20 (13.25%) IIS
3 8 (5.30%) SharePoint
4 6 (3.97%) Exchange Server 2010
5 3 (1.99%) Skype for Business
6 2 (1.32%) Blackberry Enterprise Server
7 1 (0.66%) Exchange Server 2007
7 1 (0.66%) Exchange Server 2013
7 1 (0.66%) SharePoint 2010
7 1 (0.66%) SharePoint 2013
7 1 (0.66%) SharePoint Server
Applications
1 65 (43.05%) Microsoft Office
2 1 (0.66%) Microsoft Excel
2 1 (0.66%) S-PLUS
Business Applications
1 6 (3.97%) Dynamics CRM
2 4 (2.65%) NetSuite
3 1 (0.66%) Visualfiles
Cloud Services
1 32 (21.19%) Office 365
2 7 (4.64%) SaaS
3 4 (2.65%) Microsoft Azure
4 3 (1.99%) IaaS
4 3 (1.99%) PaaS
5 1 (0.66%) Adobe Creative Cloud
Communications & Networking
1 24 (15.89%) DHCP
1 24 (15.89%) DNS
2 21 (13.91%) Firewall
3 20 (13.25%) LAN
3 20 (13.25%) WAN
4 18 (11.92%) TCP/IP
4 18 (11.92%) VoIP
5 15 (9.93%) VPN
6 14 (9.27%) Wi-Fi
7 7 (4.64%) IP Telephony
7 7 (4.64%) WLAN
8 5 (3.31%) SAN
9 4 (2.65%) NAS
9 4 (2.65%) Remote Desktop
9 4 (2.65%) VLAN
10 3 (1.99%) FirePass
11 2 (1.32%) Cisco ASA
11 2 (1.32%) Cisco PIX
11 2 (1.32%) Network Security
11 2 (1.32%) Skype
Database & Business Intelligence
1 4 (2.65%) SQL Server
2 1 (0.66%) MySQL
2 1 (0.66%) SQL Server 2008
Development Applications
1 1 (0.66%) JIRA
1 1 (0.66%) Visual Studio
General
1 16 (10.60%) Finance
2 10 (6.62%) Telecoms
3 7 (4.64%) Retail
4 1 (0.66%) Law
Libraries, Frameworks & Software Standards
1 4 (2.65%) COM
2 2 (1.32%) XML
3 1 (0.66%) .NET
3 1 (0.66%) PRADO
3 1 (0.66%) Web Services
Miscellaneous
1 16 (10.60%) iPhone
2 5 (3.31%) Computer Science
3 4 (2.65%) Enterprise Storage
3 4 (2.65%) iPad
3 4 (2.65%) Management Information System
4 3 (1.99%) Blackberry
5 2 (1.32%) Analytical Skills
6 1 (0.66%) Client/Server
6 1 (0.66%) Driving Licence
6 1 (0.66%) EPoS
6 1 (0.66%) Smartphone
Operating Systems
1 118 (78.15%) Windows
2 76 (50.33%) Windows Server
3 33 (21.85%) Windows Server 2008
4 32 (21.19%) Windows 10
5 25 (16.56%) Windows 7
6 19 (12.58%) Windows Server 2012
7 17 (11.26%) Windows 8
8 16 (10.60%) Linux
9 9 (5.96%) Apple iOS
10 5 (3.31%) Android
10 5 (3.31%) Windows XP
11 2 (1.32%) CentOS
11 2 (1.32%) Windows Server 2003
12 1 (0.66%) Mac OS
12 1 (0.66%) Mac OS X
12 1 (0.66%) Windows Phone
12 1 (0.66%) Windows Vista
Processes & Methodologies
1 24 (15.89%) ITIL
2 14 (9.27%) CRM
2 14 (9.27%) Service Delivery
3 7 (4.64%) Mobile Device Management
3 7 (4.64%) Time Management
4 6 (3.97%) Problem Management
5 5 (3.31%) Change Management
6 4 (2.65%) Line Management
6 4 (2.65%) Mathematics
6 4 (2.65%) Process Improvement
6 4 (2.65%) Software Deployment
7 3 (1.99%) B2B
7 3 (1.99%) E-Commerce
7 3 (1.99%) ITIL V3
7 3 (1.99%) Patch Management
7 3 (1.99%) Project Management
7 3 (1.99%) Service Management
8 2 (1.32%) High Availability
8 2 (1.32%) Incident Management
8 2 (1.32%) Network Management
Programming Languages
1 30 (19.87%) SQL
2 4 (2.65%) PHP
3 3 (1.99%) Python
4 2 (1.32%) C#
4 2 (1.32%) PowerShell
5 1 (0.66%) Java
5 1 (0.66%) RPG
Qualifications
1 12 (7.95%) Degree
2 9 (5.96%) Security Cleared
3 8 (5.30%) MCP
4 7 (4.64%) SC Cleared
5 5 (3.31%) Microsoft Certification
6 4 (2.65%) MCSE
6 4 (2.65%) Network+ Certification
7 3 (1.99%) A+ Certification
7 3 (1.99%) CCNA
7 3 (1.99%) Cisco Certification
8 2 (1.32%) ITIL Foundation Certificate
9 1 (0.66%) Computer Science Degree
Quality Assurance & Compliance
1 22 (14.57%) SLA
2 1 (0.66%) QA
System Software
1 80 (52.98%) Active Directory
2 17 (11.26%) VMware Infrastructure
3 13 (8.61%) Hyper-V
4 2 (1.32%) BitLocker
5 1 (0.66%) VMware ESXi
5 1 (0.66%) vSphere
Systems Management
1 6 (3.97%) SCCM
2 3 (1.99%) WSUS
3 2 (1.32%) Backup Exec
Vendors
1 113 (74.83%) Microsoft
2 37 (24.50%) VMware
3 33 (21.85%) Cisco
4 18 (11.92%) Apple
5 11 (7.28%) Google
6 9 (5.96%) Citrix
7 5 (3.31%) SAP
8 4 (2.65%) Dell
8 4 (2.65%) EqualLogic
8 4 (2.65%) NetApp
8 4 (2.65%) Salesforce.com
8 4 (2.65%) Sophos
9 2 (1.32%) Avaya
9 2 (1.32%) CheckPoint
9 2 (1.32%) F5
9 2 (1.32%) Forcepoint
9 2 (1.32%) Juniper
9 2 (1.32%) Red Hat
9 2 (1.32%) ServiceNow
9 2 (1.32%) Veeam