Period
to 20 July 2018

The median annual salary for a 2nd Line Support was £28,500 in advertised job vacancies in Hemel Hempstead during the 6 months to 20 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Hertfordshire > Hemel Hempstead
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 40 43 46
Rank change year-on-year +3 +3 +33
Permanent jobs requiring a 2nd Line Support 18 20 21
As % of all permanent IT jobs advertised in Hemel Hempstead 4.58% 4.60% 3.60%
As % of the Job Titles category 4.60% 4.69% 3.64%
Number of salaries quoted 18 20 17
Hemel Hempstead median annual salary £28,500 £30,000 £30,000
Median salary % change year-on-year -5.00% - +9.09%
10th Percentile £25,250 £21,250 £24,250
90th Percentile £31,750 £30,000 £31,000
Hertfordshire median annual salary £28,500 £30,000 £26,125
% change year-on-year -5.00% +14.83% +0.48%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hemel Hempstead. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hemel Hempstead
Permanent vacancies in Hemel Hempstead with a recognized job title 391 426 577
% of permanent IT jobs with a recognized job title 99.49% 97.93% 98.97%
Number of salaries quoted 334 399 482
Hemel Hempstead median annual salary £42,000 £42,000 £42,500
Median salary % change year-on-year - -1.18% -3.41%
10th Percentile £24,250 £20,950 £23,038
90th Percentile £58,750 £68,750 £63,750
Hertfordshire median annual salary £49,500 £45,000 £45,000
% change year-on-year +10.00% - -

2nd Line Support
Job Vacancy Trend in Hemel Hempstead

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Hemel Hempstead.

Job vacancy trend for 2nd Line Support in Hemel Hempstead

2nd Line Support
Salary Trend in Hemel Hempstead

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Hemel Hempstead.

Salary trend for 2nd Line Support in Hemel Hempstead

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Hemel Hempstead

For the 6 months to 20 July 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hemel Hempstead region featuring 2nd Line Support in the job title.

1 15 (83.33%) Windows
2 8 (44.44%) Active Directory
2 8 (44.44%) Office 365
3 7 (38.89%) LEMP Stack
3 7 (38.89%) cPanel
3 7 (38.89%) Data Centre
3 7 (38.89%) Linux
3 7 (38.89%) Apache
3 7 (38.89%) PHP
3 7 (38.89%) MySQL
3 7 (38.89%) DNS
3 7 (38.89%) nginx
3 7 (38.89%) Plesk
3 7 (38.89%) LAMP
4 6 (33.33%) MS Exchange
4 6 (33.33%) Microsoft
4 6 (33.33%) Windows Server
5 4 (22.22%) Windows 10
5 4 (22.22%) Self-Motivation
5 4 (22.22%) Windows 8
5 4 (22.22%) Windows Server 2012
5 4 (22.22%) TCP/IP
5 4 (22.22%) SLA
5 4 (22.22%) Network Security
5 4 (22.22%) Windows Server 2008
5 4 (22.22%) Windows 7
6 2 (11.11%) Asset Management
6 2 (11.11%) Business Continuity
6 2 (11.11%) VMware
6 2 (11.11%) VMware Workstation

2nd Line Support Skill Set
Co-occurring IT Skills in Hemel Hempstead by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (38.89%) Apache
1 7 (38.89%) nginx
2 6 (33.33%) MS Exchange
Applications
1 2 (11.11%) Microsoft Office
Cloud Services
1 8 (44.44%) Office 365
Communications & Networking
1 7 (38.89%) DNS
2 4 (22.22%) Network Security
2 4 (22.22%) TCP/IP
3 2 (11.11%) Firewall
Database & Business Intelligence
1 7 (38.89%) MySQL
Libraries, Frameworks & Software Standards
1 7 (38.89%) LAMP
1 7 (38.89%) LEMP Stack
Miscellaneous
1 7 (38.89%) Data Centre
2 4 (22.22%) Self-Motivation
Operating Systems
1 15 (83.33%) Windows
2 7 (38.89%) Linux
3 6 (33.33%) Windows Server
4 4 (22.22%) Windows 10
4 4 (22.22%) Windows 7
4 4 (22.22%) Windows 8
4 4 (22.22%) Windows Server 2008
4 4 (22.22%) Windows Server 2012
Processes & Methodologies
1 2 (11.11%) Asset Management
1 2 (11.11%) Business Continuity
1 2 (11.11%) Disaster Recovery
1 2 (11.11%) Line Management
1 2 (11.11%) Proactive Monitoring
2 1 (5.56%) Problem-Solving
Programming Languages
1 7 (38.89%) PHP
Qualifications
1 2 (11.11%) CCNA
1 2 (11.11%) Cisco Certification
Quality Assurance & Compliance
1 4 (22.22%) SLA
System Software
1 8 (44.44%) Active Directory
2 2 (11.11%) VMware Workstation
Systems Management
1 7 (38.89%) cPanel
1 7 (38.89%) Plesk
Vendors
1 6 (33.33%) Microsoft
2 2 (11.11%) VMware