Period
to 14 December 2017

The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies in Hemel Hempstead during the 6 months to 14 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Hertfordshire > Hemel Hempstead
6 months to
14 Dec 2017
Same period 2016 Same period 2015
Rank 58 55 56
Rank change year-on-year -3 +1 -1
Permanent jobs requiring a 2nd Line Support 11 17 12
As % of all permanent IT jobs advertised in Hemel Hempstead 2.66% 3.51% 2.05%
As % of the Job Titles category 2.68% 3.52% 2.10%
Number of salaries quoted 11 22 11
Hemel Hempstead median annual salary £30,000 £29,750 £28,000
Median salary % change year-on-year +0.84% +6.25% +24.44%
10th Percentile £21,250 £22,750 £26,000
90th Percentile £32,500 £32,950 £32,500
Hertfordshire median annual salary £27,500 £26,375 £28,000
% change year-on-year +4.27% -5.80% +1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hemel Hempstead. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hemel Hempstead
Permanent vacancies in Hemel Hempstead with a recognized job title 410 483 572
% of permanent IT jobs with a recognized job title 99.03% 99.59% 97.95%
Number of salaries quoted 365 452 510
Hemel Hempstead median annual salary £45,000 £42,500 £42,000
Median salary % change year-on-year +5.88% +1.19% -16.00%
10th Percentile £22,000 £24,750 £22,500
90th Percentile £65,000 £67,500 £63,750
Hertfordshire median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

2nd Line Support
Job Vacancy Trend in Hemel Hempstead

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Hemel Hempstead.

Job vacancy trend for 2nd Line Support in Hemel Hempstead

2nd Line Support
Salary Trend in Hemel Hempstead

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Hemel Hempstead.

Salary trend for 2nd Line Support in Hemel Hempstead

2nd Line Support
Salary Histogram in Hemel Hempstead

The salary distribution of IT jobs citing 2nd Line Support in Hemel Hempstead over the 6 months to 14 December 2017.

Salary histogram for 2nd Line Support in Hemel Hempstead

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Hemel Hempstead

For the 6 months to 14 December 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hemel Hempstead region featuring 2nd Line Support in the job title.

1 6 (54.55%) Windows
2 5 (45.45%) Microsoft
2 5 (45.45%) MS Exchange
2 5 (45.45%) Active Directory
3 4 (36.36%) TCP/IP
3 4 (36.36%) ITIL
3 4 (36.36%) Windows Server 2012
3 4 (36.36%) Windows 7
3 4 (36.36%) Windows Server 2008
3 4 (36.36%) Windows Server
4 3 (27.27%) Windows 10
4 3 (27.27%) Office 365
4 3 (27.27%) Windows 8
5 2 (18.18%) Cisco
6 1 (9.09%) COM
6 1 (9.09%) CCNA
6 1 (9.09%) Service Delivery
6 1 (9.09%) Change Management
6 1 (9.09%) Firewall
6 1 (9.09%) VMware
6 1 (9.09%) MCTS
6 1 (9.09%) ISO/IEC 27001
6 1 (9.09%) Degree
6 1 (9.09%) Webroot
6 1 (9.09%) MCP
6 1 (9.09%) Unix
6 1 (9.09%) Linux
6 1 (9.09%) Windows XP
6 1 (9.09%) DNS
6 1 (9.09%) DHCP

2nd Line Support Skill Set
Co-occurring IT Skills in Hemel Hempstead by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (45.45%) MS Exchange
Cloud Services
1 3 (27.27%) Office 365
Communications & Networking
1 4 (36.36%) TCP/IP
2 1 (9.09%) DHCP
2 1 (9.09%) DNS
2 1 (9.09%) Firewall
2 1 (9.09%) NAS
2 1 (9.09%) SAN
Libraries, Frameworks & Software Standards
1 1 (9.09%) COM
Miscellaneous
1 1 (9.09%) Driving Licence
1 1 (9.09%) NHS
Operating Systems
1 6 (54.55%) Windows
2 4 (36.36%) Windows 7
2 4 (36.36%) Windows Server
2 4 (36.36%) Windows Server 2008
2 4 (36.36%) Windows Server 2012
3 3 (27.27%) Windows 10
3 3 (27.27%) Windows 8
4 1 (9.09%) Linux
4 1 (9.09%) Mac OS X
4 1 (9.09%) Unix
4 1 (9.09%) Windows XP
Processes & Methodologies
1 4 (36.36%) ITIL
2 1 (9.09%) Change Management
2 1 (9.09%) Service Delivery
Qualifications
1 1 (9.09%) A+ Certification
1 1 (9.09%) CCNA
1 1 (9.09%) Cisco Certification
1 1 (9.09%) Degree
1 1 (9.09%) MCP
1 1 (9.09%) MCTS
1 1 (9.09%) Microsoft Certification
Quality Assurance & Compliance
1 1 (9.09%) ISO/IEC 27001
System Software
1 5 (45.45%) Active Directory
Systems Management
1 1 (9.09%) Nagios
Vendors
1 5 (45.45%) Microsoft
2 2 (18.18%) Cisco
3 1 (9.09%) VMware
3 1 (9.09%) Webroot