Period
to 14 August 2018

The median annual salary for a 2nd Line Support was £28,500 in advertised job vacancies in Hertfordshire during the 6 months to 14 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
East of England > Hertfordshire
6 months to
14 Aug 2018
Same period 2017 Same period 2016
Rank 138 146 130
Rank change year-on-year +8 -16 +31
Permanent jobs requiring a 2nd Line Support 75 69 85
As % of all permanent IT jobs advertised in Hertfordshire 1.75% 1.65% 1.85%
As % of the Job Titles category 1.79% 1.70% 1.92%
Number of salaries quoted 69 65 90
Hertfordshire median annual salary £28,500 £30,000 £26,000
Median salary % change year-on-year -5.00% +15.38% -1.89%
10th Percentile £21,900 £21,350 £20,750
90th Percentile £33,750 £40,500 £31,600
East of England median annual salary £26,500 £27,500 £26,500
% change year-on-year -3.64% +3.77% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4,182 4,054 4,419
% of permanent IT jobs with a recognized job title 97.55% 96.92% 96.19%
Number of salaries quoted 3,322 3,445 3,675
Hertfordshire median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - -
10th Percentile £26,250 £25,750 £25,750
90th Percentile £72,500 £70,000 £70,000
East of England median annual salary £46,500 £45,000 £45,000
% change year-on-year +3.33% - +5.88%

2nd Line Support
Job Vacancy Trend in Hertfordshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for 2nd Line Support in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Hertfordshire.

Salary trend for 2nd Line Support in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing 2nd Line Support in Hertfordshire over the 6 months to 14 August 2018.

Salary histogram for 2nd Line Support in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 6 months to 14 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +6 20 £30,000 +9.09% 1
Hemel Hempstead +6 13 £30,000 - 2
Welwyn Garden City -27 7 £32,500 +28.71%
Borehamwood +22 6 £47,500 +90.00%
St Albans +4 4 £26,250 +16.67% 2
Berkhamsted - 4 £26,000 -
Bishop's Stortford - 3 £26,500 - 1
Stevenage - 2 £29,750 -
Letchworth +28 1 £21,000 -40.00%
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 14 August 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring 2nd Line Support in the job title.

1 51 (68.00%) Windows
2 39 (52.00%) Active Directory
3 38 (50.67%) Microsoft
4 32 (42.67%) Office 365
5 27 (36.00%) Microsoft Office
6 25 (33.33%) Windows Server
7 18 (24.00%) MS Exchange
8 17 (22.67%) ITIL
9 16 (21.33%) Windows 7
10 15 (20.00%) TCP/IP
11 14 (18.67%) Windows 10
12 12 (16.00%) Windows 8
12 12 (16.00%) VPN
12 12 (16.00%) Windows Server 2008
13 11 (14.67%) DNS
13 11 (14.67%) Citrix
13 11 (14.67%) Linux
13 11 (14.67%) Windows Server 2012
14 10 (13.33%) Data Centre
14 10 (13.33%) VMware
15 9 (12.00%) Cisco
16 8 (10.67%) ServiceNow
17 7 (9.33%) VMware Infrastructure
17 7 (9.33%) Hyper-V
18 6 (8.00%) WAN
18 6 (8.00%) HP
18 6 (8.00%) LAN
18 6 (8.00%) SQL
19 5 (6.67%) Plesk
19 5 (6.67%) nginx

2nd Line Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (24.00%) MS Exchange
2 5 (6.67%) Apache
2 5 (6.67%) Exchange Server 2010
2 5 (6.67%) nginx
3 4 (5.33%) Exchange Server 2013
4 3 (4.00%) Exchange Server 2007
4 3 (4.00%) Skype for Business
5 1 (1.33%) Exchange Server 2003
Applications
1 27 (36.00%) Microsoft Office
Business Applications
1 1 (1.33%) Orchard Housing
Cloud Services
1 32 (42.67%) Office 365
2 5 (6.67%) Microsoft Azure
3 1 (1.33%) Cloud Computing
3 1 (1.33%) Mimecast
Communications & Networking
1 15 (20.00%) TCP/IP
2 12 (16.00%) VPN
3 11 (14.67%) DNS
4 6 (8.00%) LAN
4 6 (8.00%) WAN
5 5 (6.67%) DHCP
6 3 (4.00%) Firewall
6 3 (4.00%) Skype
7 2 (2.67%) Network Security
8 1 (1.33%) NetScaler
8 1 (1.33%) Remote Desktop
8 1 (1.33%) SMS
8 1 (1.33%) Unified Communications
8 1 (1.33%) Wi-Fi
8 1 (1.33%) Wireless
Database & Business Intelligence
1 5 (6.67%) MySQL
2 1 (1.33%) SQL Server
2 1 (1.33%) SQL Server 2008
2 1 (1.33%) SQL Server 2012
General
1 4 (5.33%) Retail
2 2 (2.67%) Advertising
3 1 (1.33%) Finance
3 1 (1.33%) Legal
3 1 (1.33%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 5 (6.67%) LAMP
1 5 (6.67%) LEMP Stack
2 3 (4.00%) Flash
Miscellaneous
1 10 (13.33%) Data Centre
2 5 (6.67%) Driving Licence
2 5 (6.67%) NHS
2 5 (6.67%) Self-Motivation
3 4 (5.33%) Analytical Skills
3 4 (5.33%) iPad
3 4 (5.33%) PACS
4 3 (4.00%) iPhone
4 3 (4.00%) Smartphone
5 2 (2.67%) EPoS
6 1 (1.33%) CMDB
6 1 (1.33%) Mobile App
6 1 (1.33%) Smartcard
Operating Systems
1 51 (68.00%) Windows
2 25 (33.33%) Windows Server
3 16 (21.33%) Windows 7
4 14 (18.67%) Windows 10
5 12 (16.00%) Windows 8
5 12 (16.00%) Windows Server 2008
6 11 (14.67%) Linux
6 11 (14.67%) Windows Server 2012
7 3 (4.00%) Android
8 1 (1.33%) Windows XP
Processes & Methodologies
1 17 (22.67%) ITIL
2 5 (6.67%) Incident Management
3 4 (5.33%) Service Management
3 4 (5.33%) Time Management
4 3 (4.00%) Commercial Awareness
4 3 (4.00%) Migration
4 3 (4.00%) Problem-Solving
5 2 (2.67%) Break/Fix
5 2 (2.67%) Mentoring
5 2 (2.67%) Proactive Monitoring
5 2 (2.67%) Statistics
5 2 (2.67%) Ticket Management
6 1 (1.33%) Configuration Management
6 1 (1.33%) E-Commerce
6 1 (1.33%) Email Filtering
6 1 (1.33%) IT Strategy
6 1 (1.33%) ITSM
6 1 (1.33%) Kalman Filter
6 1 (1.33%) Process Improvement
6 1 (1.33%) Project Management
Programming Languages
1 6 (8.00%) SQL
2 5 (6.67%) PHP
3 4 (5.33%) Perl
3 4 (5.33%) Python
4 3 (4.00%) Java
5 1 (1.33%) C
5 1 (1.33%) PowerShell
Qualifications
1 4 (5.33%) Microsoft Certification
2 3 (4.00%) MCP
2 3 (4.00%) MCSA
3 2 (2.67%) CCNA
3 2 (2.67%) Cisco Certification
4 1 (1.33%) DBS Check
4 1 (1.33%) MCITP
4 1 (1.33%) MCSE
Quality Assurance & Compliance
1 5 (6.67%) SLA
System Software
1 39 (52.00%) Active Directory
2 7 (9.33%) Hyper-V
2 7 (9.33%) VMware Infrastructure
3 4 (5.33%) Terminal Services
4 3 (4.00%) VMware ESXi
4 3 (4.00%) XenApp
5 1 (1.33%) XenDesktop
5 1 (1.33%) XenServer
Systems Management
1 5 (6.67%) cPanel
1 5 (6.67%) Plesk
2 2 (2.67%) Backup Exec
2 2 (2.67%) SCCM
Vendors
1 38 (50.67%) Microsoft
2 11 (14.67%) Citrix
3 10 (13.33%) VMware
4 9 (12.00%) Cisco
5 8 (10.67%) ServiceNow
6 6 (8.00%) HP
7 5 (6.67%) Remedy
8 4 (5.33%) Apple
9 3 (4.00%) Nokia
9 3 (4.00%) Samsung
9 3 (4.00%) Sonus
10 1 (1.33%) Google
10 1 (1.33%) Orchard
10 1 (1.33%) Symantec
10 1 (1.33%) Veeam