Period
to 18 November 2017

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in Hertfordshire during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
East of England > Hertfordshire
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 127 155 166
Rank change year-on-year +28 +11 -4
Permanent jobs requiring a 2nd Line Support 94 64 79
As % of all permanent IT jobs advertised in Hertfordshire 2.16% 1.43% 1.46%
As % of the Job Titles category 2.23% 1.48% 1.51%
Number of salaries quoted 99 71 72
Hertfordshire median annual salary £27,500 £26,000 £27,750
Median salary % change year-on-year +5.77% -6.31% +0.91%
10th Percentile £21,250 £20,750 £21,250
90th Percentile £33,750 £33,000 £33,750
East of England median annual salary £27,000 £26,000 £27,500
% change year-on-year +3.85% -5.45% +7.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4219 4335 5224
% of permanent IT jobs with a recognized job title 96.74% 96.98% 96.81%
Number of salaries quoted 3586 3629 4284
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £26,000
90th Percentile £70,000 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

2nd Line Support
Job Vacancy Trend in Hertfordshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for 2nd Line Support in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Hertfordshire.

Salary trend for 2nd Line Support in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing 2nd Line Support in Hertfordshire over the 6 months to 18 November 2017.

Salary histogram for 2nd Line Support in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +3 24 £28,000 +7.69%
Hemel Hempstead +2 16 £30,000 -
Potters Bar - 8 £23,500 -
Harpenden +20 7 £22,500 +15.38%
Broxbourne - 5 £31,500 -
Stevenage 0 3 £29,000 +2.65%
Borehamwood -12 3 £25,000 -44.44%
Hatfield +8 2 £26,500 -44.21%
Welwyn Garden City - 2 £25,250 -
Bishop's Stortford - 2 £30,000 -
Rickmansworth - 2 £32,000 -
Royston - 2 £24,000 -
Cheshunt - 1 £32,500 -
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 18 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support in the job title.

1 73 (77.66%) Windows
2 49 (52.13%) Active Directory
3 48 (51.06%) Microsoft
4 34 (36.17%) MS Exchange
5 30 (31.91%) Windows Server
6 29 (30.85%) Windows 10
6 29 (30.85%) Microsoft Office
7 22 (23.40%) Office 365
7 22 (23.40%) Windows 7
8 19 (20.21%) TCP/IP
9 17 (18.09%) VMware
9 17 (18.09%) Windows Server 2008
9 17 (18.09%) Windows Server 2012
10 16 (17.02%) Firewall
11 14 (14.89%) Citrix
11 14 (14.89%) DNS
11 14 (14.89%) Hyper-V
12 13 (13.83%) ITIL
13 12 (12.77%) Cisco
13 12 (12.77%) Microsoft Certification
14 11 (11.70%) Exchange Server 2010
14 11 (11.70%) CCNA
14 11 (11.70%) Cisco Certification
14 11 (11.70%) DHCP
15 10 (10.64%) SLA
15 10 (10.64%) Exchange Server 2013
16 8 (8.51%) Exchange Server 2007
16 8 (8.51%) VPN
16 8 (8.51%) MCP
16 8 (8.51%) Analytical Skills

2nd Line Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (36.17%) MS Exchange
2 11 (11.70%) Exchange Server 2010
3 10 (10.64%) Exchange Server 2013
4 8 (8.51%) Exchange Server 2007
5 2 (2.13%) SharePoint
6 1 (1.06%) Apache
6 1 (1.06%) IIS
6 1 (1.06%) SharePoint 2010
Applications
1 29 (30.85%) Microsoft Office
2 1 (1.06%) Microsoft Excel
2 1 (1.06%) Microsoft PowerPoint
2 1 (1.06%) MS Visio
Business Applications
1 1 (1.06%) Orchard Housing
Cloud Services
1 22 (23.40%) Office 365
2 7 (7.45%) Microsoft Azure
3 4 (4.26%) Mimecast
Communications & Networking
1 19 (20.21%) TCP/IP
2 16 (17.02%) Firewall
3 14 (14.89%) DNS
4 11 (11.70%) DHCP
5 8 (8.51%) VPN
6 7 (7.45%) Wireless
7 5 (5.32%) LAN
7 5 (5.32%) WAN
8 2 (2.13%) IP Telephony
8 2 (2.13%) NAS
8 2 (2.13%) SAN
9 1 (1.06%) Internet
9 1 (1.06%) LDAP
9 1 (1.06%) PBX
Database & Business Intelligence
1 2 (2.13%) SQL Server
1 2 (2.13%) SQL Server 2016
Development Applications
1 1 (1.06%) JIRA
1 1 (1.06%) Visual Studio
General
1 3 (3.19%) Telecoms
2 2 (2.13%) Front Office
3 1 (1.06%) Aerospace
3 1 (1.06%) Electronics
3 1 (1.06%) Multimedia
3 1 (1.06%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.06%) .NET
1 1 (1.06%) .NET Framework
1 1 (1.06%) COM
1 1 (1.06%) Entity Framework
1 1 (1.06%) Flash
Miscellaneous
1 8 (8.51%) Analytical Skills
2 5 (5.32%) Computer Science
2 5 (5.32%) Driving Licence
2 5 (5.32%) FMCG
3 2 (2.13%) Management Information System
4 1 (1.06%) CMDB
4 1 (1.06%) Data Centre
4 1 (1.06%) EPoS
4 1 (1.06%) Fintech
4 1 (1.06%) iPad
4 1 (1.06%) iPhone
4 1 (1.06%) NHS
4 1 (1.06%) Smartphone
Operating Systems
1 73 (77.66%) Windows
2 30 (31.91%) Windows Server
3 29 (30.85%) Windows 10
4 22 (23.40%) Windows 7
5 17 (18.09%) Windows Server 2008
5 17 (18.09%) Windows Server 2012
6 6 (6.38%) Windows 8
7 4 (4.26%) Linux
7 4 (4.26%) Windows XP
8 3 (3.19%) Apple iOS
8 3 (3.19%) Windows Server 2003
9 2 (2.13%) Android
9 2 (2.13%) Mac OS X
10 1 (1.06%) CentOS
10 1 (1.06%) Unix
10 1 (1.06%) Windows Vista
Processes & Methodologies
1 13 (13.83%) ITIL
2 5 (5.32%) Email Filtering
2 5 (5.32%) Kalman Filter
2 5 (5.32%) Time Management
3 3 (3.19%) ITIL V3
3 3 (3.19%) Mathematics
3 3 (3.19%) Migration
3 3 (3.19%) Service Delivery
4 2 (2.13%) Change Management
4 2 (2.13%) Collaborative Working
5 1 (1.06%) Asset Management
5 1 (1.06%) Coaching
5 1 (1.06%) Creative Problem-Solving
5 1 (1.06%) Data Security
5 1 (1.06%) Incident Management
5 1 (1.06%) IT Strategy
5 1 (1.06%) MVC
5 1 (1.06%) Proactive Monitoring
5 1 (1.06%) Ticket Management
5 1 (1.06%) Web Filtering
Programming Languages
1 1 (1.06%) C
1 1 (1.06%) Java
1 1 (1.06%) SQL
Qualifications
1 12 (12.77%) Microsoft Certification
2 11 (11.70%) CCNA
2 11 (11.70%) Cisco Certification
3 8 (8.51%) MCP
4 5 (5.32%) Degree
5 4 (4.26%) A+ Certification
5 4 (4.26%) MCSA
5 4 (4.26%) MCTS
6 3 (3.19%) Computer Science Degree
6 3 (3.19%) MCSE
6 3 (3.19%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (10.64%) SLA
2 1 (1.06%) ISO/IEC 27001
System Software
1 49 (52.13%) Active Directory
2 14 (14.89%) Hyper-V
3 7 (7.45%) VMware Infrastructure
4 5 (5.32%) XenApp
5 1 (1.06%) Terminal Services
5 1 (1.06%) vSphere
Systems Management
1 2 (2.13%) Backup Exec
1 2 (2.13%) SCCM
2 1 (1.06%) cPanel
2 1 (1.06%) Nagios
2 1 (1.06%) NetBackup
2 1 (1.06%) Norton AntiVirus
2 1 (1.06%) Plesk
Vendors
1 48 (51.06%) Microsoft
2 17 (18.09%) VMware
3 14 (14.89%) Citrix
4 12 (12.77%) Cisco
5 4 (4.26%) HP
6 3 (3.19%) Dell
6 3 (3.19%) Symantec
7 2 (2.13%) Adobe
8 1 (1.06%) Acronis
8 1 (1.06%) Avaya
8 1 (1.06%) Nokia
8 1 (1.06%) Orchard
8 1 (1.06%) Remedy
8 1 (1.06%) Samsung
8 1 (1.06%) ServiceNow
8 1 (1.06%) Siemens
8 1 (1.06%) SonicWALL
8 1 (1.06%) Veeam
8 1 (1.06%) WatchGuard
8 1 (1.06%) Webroot