The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies in Hertfordshire during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
East of England / Hertfordshire
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 107 100 143
Rank change year-on-year -7 +43  
Permanent jobs requiring a 2nd Line Support 39 41 36
As % of all permanent IT jobs advertised in Hertfordshire 1.85% 1.81% 1.25%
As % of the Job Titles category 1.90% 1.88% 1.28%
Number of salaries quoted 37 39 31
Median salary £30,000 £26,000 £26,000
Median salary % change year-on-year +15.38% -  
90% offered a salary of more than £23,000 £21,400 £21,500
10% offered a salary of more than £41,300 £30,000 £29,450
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hertfordshire
Permanent job vacancies with a job title containing a recognized job role 2055 2181 2807
As % of all permanent IT job vacancies advertised in Hertfordshire 97.39% 96.12% 97.50%
Number of salaries quoted 1775 1820 2246
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £67,500 £62,500 £65,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Hertfordshire.

Salary trend for 2nd Line Support in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing 2nd Line Support in Hertfordshire over the 3 months to 26 June 2017.

Salary histogram for 2nd Line Support in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +8 12 £30,000 - 3
Watford -15 12 £25,000 -3.84% 2
Rickmansworth - 4 £42,500 -
Welwyn Garden City -1 2 £25,250 +12.22%
Hatfield -4 2 £26,500 -
Borehamwood - 1 £25,000 -
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 26 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support in the job title.

1 56 (81.16%) Windows
2 40 (57.97%) Active Directory
3 35 (50.72%) Microsoft
4 33 (47.83%) Windows 7
5 32 (46.38%) MS Exchange
6 31 (44.93%) Windows Server
7 24 (34.78%) Cisco Certification
7 24 (34.78%) CCNA
8 23 (33.33%) Windows Server 2008
8 23 (33.33%) Windows Server 2012
9 20 (28.99%) Office 365
9 20 (28.99%) Cisco
10 19 (27.54%) Microsoft Certification
10 19 (27.54%) Microsoft Office
10 19 (27.54%) MCP
11 18 (26.09%) Windows 10
11 18 (26.09%) Windows XP
12 16 (23.19%) A+ Certification
12 16 (23.19%) Firewall
12 16 (23.19%) MCTS
13 12 (17.39%) Wireless
14 9 (13.04%) VMware
14 9 (13.04%) TCP/IP
15 8 (11.59%) DNS
15 8 (11.59%) DHCP
15 8 (11.59%) ITIL
16 7 (10.14%) CCNP
16 7 (10.14%) Citrix
16 7 (10.14%) LAN
16 7 (10.14%) WAN

2nd Line Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (46.38%) MS Exchange
2 7 (10.14%) Skype for Business
3 4 (5.80%) Exchange Server 2010
3 4 (5.80%) SharePoint
4 1 (1.45%) Apache
4 1 (1.45%) Exchange Server 2007
4 1 (1.45%) Exchange Server 2013
4 1 (1.45%) IIS
4 1 (1.45%) Oracle Workflow
Applications
1 19 (27.54%) Microsoft Office
Business Applications
1 2 (2.90%) Dynamics AX
2 1 (1.45%) Oracle Payroll
Cloud Services
1 20 (28.99%) Office 365
2 6 (8.70%) Cloud Computing
3 2 (2.90%) Amazon AWS
4 1 (1.45%) Microsoft Azure
Communications & Networking
1 16 (23.19%) Firewall
2 12 (17.39%) Wireless
3 9 (13.04%) TCP/IP
4 8 (11.59%) DHCP
4 8 (11.59%) DNS
5 7 (10.14%) LAN
5 7 (10.14%) WAN
6 6 (8.70%) VoIP
7 3 (4.35%) 3G
7 3 (4.35%) 4G
7 3 (4.35%) Skype
8 2 (2.90%) NetScaler
8 2 (2.90%) PBX
8 2 (2.90%) Remote Desktop
8 2 (2.90%) SAN
8 2 (2.90%) VPN
9 1 (1.45%) Internet
9 1 (1.45%) NAS
Database & Business Intelligence
1 2 (2.90%) SQL Server
1 2 (2.90%) SQL Server 2005
1 2 (2.90%) SQL Server 2008
2 1 (1.45%) Oracle BI EE
2 1 (1.45%) Oracle Discoverer
Development Applications
1 4 (5.80%) JIRA
General
1 6 (8.70%) Telecoms
2 1 (1.45%) Finance
2 1 (1.45%) French Language
2 1 (1.45%) Multimedia
Miscellaneous
1 4 (5.80%) Analytical Skills
1 4 (5.80%) Driving Licence
2 2 (2.90%) Data Centre
2 2 (2.90%) Handset
2 2 (2.90%) iPhone
3 1 (1.45%) Computer Science
3 1 (1.45%) iPad
3 1 (1.45%) Management Information System
Operating Systems
1 56 (81.16%) Windows
2 33 (47.83%) Windows 7
3 31 (44.93%) Windows Server
4 23 (33.33%) Windows Server 2008
4 23 (33.33%) Windows Server 2012
5 18 (26.09%) Windows 10
5 18 (26.09%) Windows XP
6 5 (7.25%) Windows 8
7 4 (5.80%) Linux
8 2 (2.90%) Android
8 2 (2.90%) Apple iOS
8 2 (2.90%) Mac OS
8 2 (2.90%) Red Hat Enterprise Linux
9 1 (1.45%) CentOS
9 1 (1.45%) Mac OS X
9 1 (1.45%) Unix
9 1 (1.45%) Windows Server 2003
Processes & Methodologies
1 8 (11.59%) ITIL
2 6 (8.70%) Incident Management
3 4 (5.80%) Network Monitoring
4 3 (4.35%) Asset Management
4 3 (4.35%) Continuous Improvement
4 3 (4.35%) Creative Problem-Solving
4 3 (4.35%) Data Security
4 3 (4.35%) Network Management
4 3 (4.35%) Root Cause Analysis
4 3 (4.35%) Time Management
5 2 (2.90%) Change Management
5 2 (2.90%) ERP
5 2 (2.90%) Information Security
5 2 (2.90%) Line Management
5 2 (2.90%) Mentoring
5 2 (2.90%) Problem Management
5 2 (2.90%) Stakeholder Management
6 1 (1.45%) Application Packaging
6 1 (1.45%) IT Strategy
6 1 (1.45%) Product Management
Programming Languages
1 4 (5.80%) SQL
2 1 (1.45%) PL/SQL
Qualifications
1 24 (34.78%) CCNA
1 24 (34.78%) Cisco Certification
2 19 (27.54%) MCP
2 19 (27.54%) Microsoft Certification
3 16 (23.19%) A+ Certification
3 16 (23.19%) MCTS
4 7 (10.14%) CCNP
5 4 (5.80%) SC Cleared
5 4 (5.80%) Security Cleared
6 3 (4.35%) MCSA
6 3 (4.35%) MCSE
7 2 (2.90%) Degree
Quality Assurance & Compliance
1 6 (8.70%) SLA
System Software
1 40 (57.97%) Active Directory
2 6 (8.70%) XenApp
3 5 (7.25%) Hyper-V
3 5 (7.25%) VMware Infrastructure
4 4 (5.80%) VMware ESXi
5 2 (2.90%) Terminal Services
5 2 (2.90%) vCloud
5 2 (2.90%) VMware Workstation
5 2 (2.90%) vSphere
5 2 (2.90%) XenDesktop
Systems Management
1 2 (2.90%) Backup Exec
1 2 (2.90%) SCCM
1 2 (2.90%) vCenter Server
2 1 (1.45%) cPanel
2 1 (1.45%) Norton AntiVirus
2 1 (1.45%) Plesk
2 1 (1.45%) WSUS
Vendors
1 35 (50.72%) Microsoft
2 20 (28.99%) Cisco
3 9 (13.04%) VMware
4 7 (10.14%) Citrix
5 4 (5.80%) Aruba
5 4 (5.80%) SolarWinds
6 3 (4.35%) Computacenter
6 3 (4.35%) Juniper
6 3 (4.35%) Remedy
7 1 (1.45%) Acronis
7 1 (1.45%) Avaya
7 1 (1.45%) Oracle
7 1 (1.45%) Red Hat
7 1 (1.45%) Siemens
7 1 (1.45%) Symantec
7 1 (1.45%) Veeam
Hertfordshire
TELSTRA Associates
Salary: From £25,000 to £30,000 per annum £25-30k+
Posted: 6 hours ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 20 hours ago
Hemel Hempstead, Hertfordshire
Bristow Holland
Salary: From £23,000 to £28,000 per annum
Posted: 6 days ago
Watford, Hertfordshire
Senitor Associates
Posted: 6 days ago
Hemel Hempstead, Hertfordshire
Senitor Associates
Posted: 6 days ago