Period
to 18 December 2018

The median annual salary for a 2nd Line Support was £28,500 in advertised job vacancies in Hertfordshire during the 6 months to 18 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
East of England > Hertfordshire
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 124 142 160
Rank change year-on-year +18 +18 -11
Permanent jobs requiring a 2nd Line Support 81 83 56
As % of all permanent IT jobs advertised in Hertfordshire 2.11% 1.86% 1.25%
As % of the Job Titles category 2.17% 1.93% 1.29%
Number of salaries quoted 63 92 60
Hertfordshire median annual salary £28,500 £27,500 £26,375
Median salary % change year-on-year +3.64% +4.27% -5.80%
10th Percentile £22,600 £20,800 £20,725
90th Percentile £33,750 £33,750 £33,225
East of England median annual salary £26,500 £27,000 £26,000
% change year-on-year -1.85% +3.85% -5.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 3,738 4,304 4,349
% of permanent IT jobs with a recognized job title 97.19% 96.55% 97.38%
Number of salaries quoted 2,884 3,656 3,643
Hertfordshire median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £26,250 £25,750 £25,500
90th Percentile £73,750 £70,000 £71,250
East of England median annual salary £45,500 £45,000 £45,000
% change year-on-year +1.11% - +2.27%

2nd Line Support
Job Vacancy Trend in Hertfordshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for 2nd Line Support in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Hertfordshire.

Salary trend for 2nd Line Support in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing 2nd Line Support in Hertfordshire over the 6 months to 18 December 2018.

Salary histogram for 2nd Line Support in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 6 months to 18 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +3 27 £30,000 - 2
Hemel Hempstead +16 9 £30,000 - 2
St Albans - 9 £26,000 -
Hatfield +14 8 £32,500 -
Stevenage +11 6 £26,000 -10.34% 1
Welwyn Garden City -25 3 £32,500 +25.00% 2
Borehamwood +14 2 £24,250 -3.00%
Bishop's Stortford +10 2 £23,000 -23.33%
Berkhamsted - 2 - -
Letchworth - 2 £21,000 -
Hitchin +10 1 £22,500 +12.50% 1
Potters Bar -7 1 £21,500 -8.51%
Tring - 1 £25,000 -
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 18 December 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring 2nd Line Support in the job title.

1 62 (76.54%) Windows
2 56 (69.14%) Microsoft
3 55 (67.90%) Active Directory
4 37 (45.68%) Microsoft Office
5 32 (39.51%) Windows Server
6 30 (37.04%) Office 365
7 21 (25.93%) ITIL
8 19 (23.46%) Windows 7
8 19 (23.46%) MS Exchange
9 18 (22.22%) DNS
9 18 (22.22%) Citrix
9 18 (22.22%) Service Management
10 17 (20.99%) DHCP
11 15 (18.52%) Windows 10
11 15 (18.52%) ServiceNow
12 13 (16.05%) TCP/IP
13 12 (14.81%) VPN
13 12 (14.81%) Windows 8
14 11 (13.58%) Antivirus Management
15 10 (12.35%) Software Deployment
15 10 (12.35%) VBA
15 10 (12.35%) ITSM
16 9 (11.11%) Incident Management
16 9 (11.11%) Self-Motivation
17 8 (9.88%) Customer-Centricity
17 8 (9.88%) Coaching
17 8 (9.88%) Change Management
17 8 (9.88%) Linux
17 8 (9.88%) SMTP
17 8 (9.88%) Remedy

2nd Line Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (23.46%) MS Exchange
2 7 (8.64%) Skype for Business
3 3 (3.70%) Exchange Server 2010
4 2 (2.47%) Exchange Server 2013
5 1 (1.23%) IBM Notes
5 1 (1.23%) SharePoint
Applications
1 37 (45.68%) Microsoft Office
Cloud Services
1 30 (37.04%) Office 365
2 1 (1.23%) Cloud Computing
Communications & Networking
1 18 (22.22%) DNS
2 17 (20.99%) DHCP
3 13 (16.05%) TCP/IP
4 12 (14.81%) VPN
5 8 (9.88%) SMTP
6 7 (8.64%) Skype
6 7 (8.64%) VLAN
7 2 (2.47%) DSL
7 2 (2.47%) LAN
7 2 (2.47%) NetScaler
7 2 (2.47%) Remote Desktop
7 2 (2.47%) VoIP
7 2 (2.47%) WAN
7 2 (2.47%) Wireless
8 1 (1.23%) Firewall
8 1 (1.23%) NAS
8 1 (1.23%) Wi-Fi
Database & Business Intelligence
1 1 (1.23%) SQL Server
1 1 (1.23%) SQL Server 2008
1 1 (1.23%) SQL Server 2012
General
1 4 (4.94%) Retail
2 2 (2.47%) Advertising
3 1 (1.23%) Pharmaceutical
3 1 (1.23%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (3.70%) Flash
Miscellaneous
1 9 (11.11%) Self-Motivation
2 7 (8.64%) Analytical Skills
3 6 (7.41%) Data Centre
3 6 (7.41%) Driving Licence
4 3 (3.70%) Smartphone
5 2 (2.47%) Blackberry
5 2 (2.47%) EPoS
6 1 (1.23%) NHS
6 1 (1.23%) Replication
6 1 (1.23%) Smartcard
6 1 (1.23%) Video Conferencing
Operating Systems
1 62 (76.54%) Windows
2 32 (39.51%) Windows Server
3 19 (23.46%) Windows 7
4 15 (18.52%) Windows 10
5 12 (14.81%) Windows 8
6 8 (9.88%) Linux
7 5 (6.17%) Windows Server 2012
8 4 (4.94%) Windows Server 2008
9 1 (1.23%) Android
9 1 (1.23%) Apple iOS
Processes & Methodologies
1 21 (25.93%) ITIL
2 18 (22.22%) Service Management
3 11 (13.58%) Antivirus Management
4 10 (12.35%) ITSM
4 10 (12.35%) Software Deployment
5 9 (11.11%) Incident Management
6 8 (9.88%) Change Management
6 8 (9.88%) Coaching
6 8 (9.88%) Customer-Centricity
7 7 (8.64%) Time Management
8 4 (4.94%) Migration
9 3 (3.70%) ITIL V2
9 3 (3.70%) Service Delivery
10 1 (1.23%) Agile Software Development
10 1 (1.23%) Mentoring
10 1 (1.23%) Mobile Device Management
10 1 (1.23%) Problem-Solving
10 1 (1.23%) Project Management
10 1 (1.23%) Statistics
10 1 (1.23%) Workflow
Programming Languages
1 10 (12.35%) VBA
2 3 (3.70%) Java
Qualifications
1 2 (2.47%) Degree
1 2 (2.47%) MCP
1 2 (2.47%) SC Cleared
1 2 (2.47%) Security Cleared
2 1 (1.23%) A+ Certification
Quality Assurance & Compliance
1 5 (6.17%) SLA
System Software
1 55 (67.90%) Active Directory
2 6 (7.41%) XenApp
3 5 (6.17%) VMware Infrastructure
4 4 (4.94%) vSphere
4 4 (4.94%) XenServer
5 3 (3.70%) Terminal Services
6 2 (2.47%) XenDesktop
Systems Management
1 3 (3.70%) Backup Exec
1 3 (3.70%) SCCM
Vendors
1 56 (69.14%) Microsoft
2 18 (22.22%) Citrix
3 15 (18.52%) ServiceNow
4 8 (9.88%) Remedy
5 7 (8.64%) Apple
5 7 (8.64%) Sonus
5 7 (8.64%) VMware
6 3 (3.70%) Cisco
6 3 (3.70%) HP
6 3 (3.70%) Nokia
6 3 (3.70%) Samsung
7 2 (2.47%) Draytek
7 2 (2.47%) Ubiquiti
7 2 (2.47%) Veeam
7 2 (2.47%) WatchGuard
8 1 (1.23%) Avaya
8 1 (1.23%) Google
8 1 (1.23%) Lotus