The median annual salary for a 2nd Line Support was £27,000 in advertised job vacancies in Hertfordshire during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Second Line Support
East of England / Hertfordshire
Rank 111 104 106
Rank change year-on-year -7 +2  
Permanent jobs requiring a 2nd Line Support 31 55 52
As % of all permanent IT jobs advertised in Hertfordshire 1.41% 2.14% 2.24%
As % of the Job Titles category 1.47% 2.24% 2.32%
Number of salaries quoted 26 46 46
Median salary £27,000 £26,500 £25,250
Median salary % change year-on-year +1.88% +4.95%  
90% offered a salary of more than £22,500 £23,750 £21,750
10% offered a salary of more than £30,000 £31,750 £30,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hertfordshire
Permanent job vacancies with a job title containing a recognized job role 2107 2457 2241
As % of all permanent IT job vacancies advertised in Hertfordshire 96.17% 95.71% 96.68%
Number of salaries quoted 1772 2028 1796
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £26,500 £26,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Hertfordshire.

Salary trend for 2nd Line Support in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing 2nd Line Support in Hertfordshire over the 3 months to 25 March 2017.

Salary histogram for 2nd Line Support in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -3 12 £27,000 -3.57% 3
Hemel Hempstead -7 7 £30,000 +17.64% 1
Cheshunt - 4 £26,000 -
Welwyn Garden City +1 3 - -
Potters Bar - 2 £21,500 -
Letchworth -14 1 £35,000 +27.27%
St Albans - 1 £22,500 -
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 25 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support in the job title.

1 35 (67.31%) Windows
2 25 (48.08%) Active Directory
3 23 (44.23%) Microsoft
3 23 (44.23%) MS Excel
4 22 (42.31%) Windows Server
5 20 (38.46%) Windows Server 2008
5 20 (38.46%) Windows 7
6 19 (36.54%) Windows Server 2012
7 16 (30.77%) Firewall
7 16 (30.77%) Cisco
8 15 (28.85%) CCNA
8 15 (28.85%) Cisco Certification
8 15 (28.85%) MS Office
9 14 (26.92%) TCP/IP
10 13 (25.00%) MS Exchange
10 13 (25.00%) Office 365
11 11 (21.15%) MCP
11 11 (21.15%) Microsoft Certification
12 10 (19.23%) DNS
12 10 (19.23%) VoIP
12 10 (19.23%) DHCP
13 9 (17.31%) Continuous Improvement
13 9 (17.31%) Telecoms
13 9 (17.31%) ITIL
13 9 (17.31%) Windows XP
14 8 (15.38%) A+ Certification
14 8 (15.38%) MCTS
14 8 (15.38%) Windows 10
15 7 (13.46%) VMware
15 7 (13.46%) LAN

2nd Line Support Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (25.00%) MS Exchange
2 4 (7.69%) SharePoint
3 3 (5.77%) Skype for Business
4 2 (3.85%) Exchange Server 2010
5 1 (1.92%) Oracle Workflow
Applications
1 23 (44.23%) MS Excel
2 15 (28.85%) MS Office
Business Applications
1 1 (1.92%) Dynamics AX
1 1 (1.92%) Oracle Payroll
Cloud Services
1 13 (25.00%) Office 365
2 6 (11.54%) Cloud Computing
3 3 (5.77%) Amazon AWS
4 1 (1.92%) Amazon CloudWatch
4 1 (1.92%) Amazon EC2
4 1 (1.92%) Amazon S3
4 1 (1.92%) AWS CloudFormation
4 1 (1.92%) AWS Elastic Beanstalk
4 1 (1.92%) Virtual Private Cloud
Communications & Networking
1 16 (30.77%) Firewall
2 14 (26.92%) TCP/IP
3 10 (19.23%) DHCP
3 10 (19.23%) DNS
3 10 (19.23%) VoIP
4 7 (13.46%) LAN
4 7 (13.46%) WAN
5 6 (11.54%) 3G
5 6 (11.54%) 4G
6 3 (5.77%) IP Telephony
6 3 (5.77%) Skype
6 3 (5.77%) VPN
6 3 (5.77%) Wireless
7 2 (3.85%) Remote Desktop
7 2 (3.85%) WLAN
8 1 (1.92%) ATM
8 1 (1.92%) Frame Relay
8 1 (1.92%) PBX
8 1 (1.92%) Radio Access Network
8 1 (1.92%) VLAN
Database & Business Intelligence
1 2 (3.85%) SQL Server
2 1 (1.92%) Amazon RDS
2 1 (1.92%) Oracle BI EE
2 1 (1.92%) Oracle Discoverer
2 1 (1.92%) SQL Server 2005
2 1 (1.92%) SQL Server 2008
Development Applications
1 3 (5.77%) JIRA
General
1 9 (17.31%) Telecoms
2 1 (1.92%) Back Office
2 1 (1.92%) Finance
2 1 (1.92%) Mandarin Language
2 1 (1.92%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.92%) Web Services
Miscellaneous
1 5 (9.62%) Driving Licence
2 2 (3.85%) Analytical Skills
2 2 (3.85%) Data Centre
2 2 (3.85%) Handset
3 1 (1.92%) iPad
3 1 (1.92%) iPhone
Operating Systems
1 35 (67.31%) Windows
2 22 (42.31%) Windows Server
3 20 (38.46%) Windows 7
3 20 (38.46%) Windows Server 2008
4 19 (36.54%) Windows Server 2012
5 9 (17.31%) Windows XP
6 8 (15.38%) Windows 10
7 6 (11.54%) Linux
8 4 (7.69%) Windows 8
9 2 (3.85%) Mac OS
9 2 (3.85%) Red Hat Enterprise Linux
10 1 (1.92%) Android
10 1 (1.92%) Apple iOS
10 1 (1.92%) Windows Mobile
10 1 (1.92%) Windows Server 2003
Processes & Methodologies
1 9 (17.31%) Continuous Improvement
1 9 (17.31%) ITIL
2 5 (9.62%) Incident Management
2 5 (9.62%) Stakeholder Management
3 3 (5.77%) Network Management
3 3 (5.77%) Root Cause Analysis
4 2 (3.85%) Asset Management
4 2 (3.85%) Creative Problem-Solving
4 2 (3.85%) Data Security
4 2 (3.85%) Information Security
4 2 (3.85%) Line Management
4 2 (3.85%) Mentoring
4 2 (3.85%) Problem Management
4 2 (3.85%) Time Management
5 1 (1.92%) Application Packaging
5 1 (1.92%) E-Commerce
5 1 (1.92%) PRINCE2
5 1 (1.92%) Product Management
5 1 (1.92%) Resource Management
5 1 (1.92%) Workflow
Programming Languages
1 2 (3.85%) PowerShell
1 2 (3.85%) SQL
2 1 (1.92%) Bash Shell
2 1 (1.92%) PL/SQL
2 1 (1.92%) VBScript
Qualifications
1 15 (28.85%) CCNA
1 15 (28.85%) Cisco Certification
2 11 (21.15%) MCP
2 11 (21.15%) Microsoft Certification
3 8 (15.38%) A+ Certification
3 8 (15.38%) MCTS
4 5 (9.62%) Security Cleared
5 4 (7.69%) SC Cleared
6 3 (5.77%) CCNP
6 3 (5.77%) MCSA
6 3 (5.77%) MCSE
7 1 (1.92%) Degree
Quality Assurance & Compliance
1 5 (9.62%) SLA
System Software
1 25 (48.08%) Active Directory
2 4 (7.69%) VMware Infrastructure
3 2 (3.85%) Terminal Services
3 2 (3.85%) VMware ESXi
3 2 (3.85%) VMware Workstation
3 2 (3.85%) vSphere
4 1 (1.92%) Hyper-V
4 1 (1.92%) XenApp
Systems Management
1 1 (1.92%) SCCM
1 1 (1.92%) WSUS
Vendors
1 23 (44.23%) Microsoft
2 16 (30.77%) Cisco
3 7 (13.46%) VMware
4 3 (5.77%) Computacenter
4 3 (5.77%) Juniper
4 3 (5.77%) Remedy
5 2 (3.85%) Citrix
6 1 (1.92%) Apple
6 1 (1.92%) Avaya
6 1 (1.92%) CheckPoint
6 1 (1.92%) EMC
6 1 (1.92%) NetApp
6 1 (1.92%) Oracle
Watford, Hertfordshire
Senitor Associates
Posted: 3 days ago
Borehamwood, Hertfordshire
Complete Tech Limited
Salary: From £27,500 to £30,000 per annum
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 3 days ago
Watford, Hertfordshire
Firway Consulting
Salary: From £24,000 to £27,000 per annum Circa £26000 + Bens
Posted: 3 days ago
Watford, Hertfordshire
Claremont Consulting Ltd
Salary: Up to £30,000 per annum
Posted: Yesterday
Borehamwood, Hertfordshire
London Web
Salary: From £25,000 to £35,000 per annum plus training, pension, childcare vo
Posted: 10 days ago