1st/2nd Line Support Engineer Job Trends in Hertfordshire

1st/2nd Line Support Engineer
East of England > Hertfordshire

The median 1st/2nd Line Support Engineer salary in Hertfordshire is £38,750 per year, according to job vacancies posted during the 6 months leading to 9 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 May 2026
Same period 2025 Same period 2024
Rank 103 - 114
Rank change year-on-year - - +23
Permanent jobs requiring a 1st/2nd Line Support Engineer 2 0 2
As % of all permanent jobs in Hertfordshire 0.086% - 0.10%
As % of the Job Titles category 0.094% - 0.11%
Number of salaries quoted 2 0 2
10th Percentile £32,625 - -
25th Percentile £34,688 - £23,000
Median annual salary (50th Percentile) £38,750 - £24,000
Median % change year-on-year - - -20.00%
75th Percentile £42,188 - £25,000
90th Percentile £43,875 - -
East of England median annual salary £35,000 - £40,000
% change year-on-year - - +40.35%

All Permanent IT Job Roles
Hertfordshire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Hertfordshire with a recognized job title 2,138 711 1,834
% of permanent jobs with a recognized job title 92.35% 87.03% 92.91%
Number of salaries quoted 1,315 451 1,451
10th Percentile £30,000 £31,250 £25,809
25th Percentile £40,000 £41,250 £31,833
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -9.09%
75th Percentile £70,000 £65,000 £65,000
90th Percentile £80,000 £80,000 £75,000
East of England median annual salary £50,000 £50,967 £47,500
% change year-on-year -1.90% +7.30% -13.64%

1st/2nd Line Support Engineer
Job Vacancy Trend in Hertfordshire

Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in Hertfordshire.

1st/2nd Line Support Engineer job vacancy trend in Hertfordshire

1st/2nd Line Support Engineer
Salary Trend in Hertfordshire

Salary distribution trend for 1st/2nd Line Support Engineer job vacancies in Hertfordshire.

Salary distribution trend for 1st/2nd Line Support Engineer job vacancies in Hertfordshire

1st/2nd Line Support Engineer
Salary Histogram in Hertfordshire

Salary distribution for jobs citing 1st/2nd Line Support Engineer in Hertfordshire over the 6 months to 9 May 2026.

Salary histogram for 1st/2nd Line Support Engineer in Hertfordshire

1st/2nd Line Support Engineer
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Engineer within the Hertfordshire region over the 6 months to 9 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Broxbourne - 1 £32,500 - 1
Stevenage - 1 £45,000 -
1st/2nd Line Support Engineer
East of England

1st/2nd Line Support Engineer Skill Set
Top 20 Co-Occurring Skills & Capabilities in Hertfordshire

For the 6 months to 9 May 2026, 1st/2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring 1st/2nd Line Support Engineer in the job title.

1 2 (100.00%) Incident Management
1 2 (100.00%) Windows
2 1 (50.00%) Active Directory
2 1 (50.00%) Azure
2 1 (50.00%) Cloud Security
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Customer Service
2 1 (50.00%) Dynamics 365
2 1 (50.00%) Entra ID
2 1 (50.00%) Microsoft
2 1 (50.00%) Microsoft 365
2 1 (50.00%) Microsoft Intune
2 1 (50.00%) OneDrive
2 1 (50.00%) Power Platform
2 1 (50.00%) Problem-Solving
2 1 (50.00%) Security Cleared
2 1 (50.00%) SharePoint
2 1 (50.00%) User Experience
2 1 (50.00%) Vulnerability Remediation
2 1 (50.00%) WFM

1st/2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Hertfordshire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (50.00%) SharePoint
Cloud Services
1 1 (50.00%) Azure
1 1 (50.00%) Dynamics 365
1 1 (50.00%) Entra ID
1 1 (50.00%) Microsoft 365
1 1 (50.00%) OneDrive
1 1 (50.00%) Power Platform
General
1 1 (50.00%) Telecoms
Operating Systems
1 2 (100.00%) Windows
Processes & Methodologies
1 2 (100.00%) Incident Management
2 1 (50.00%) Cloud Security
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Customer Service
2 1 (50.00%) Problem-Solving
2 1 (50.00%) User Experience
2 1 (50.00%) Vulnerability Remediation
2 1 (50.00%) WFM
Qualifications
1 1 (50.00%) Security Cleared
System Software
1 1 (50.00%) Active Directory
Systems Management
1 1 (50.00%) Microsoft Intune
Vendors
1 1 (50.00%) Microsoft