Customer Service Job Trends in Leicestershire

Customer Service
East Midlands > Leicestershire

The table below provides summary statistics and salary benchmarking for jobs advertised in Leicestershire requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 8 June 2026, with comparisons to the same periods in the previous two years.

6 months to
8 Jun 2026
Same period 2025 Same period 2024
Rank 52 31 24
Rank change year-on-year -21 -7 +17
Permanent jobs citing Customer Service 31 16 94
As % of all permanent jobs in Leicestershire 2.66% 4.71% 9.02%
As % of the Processes & Methodologies category 3.53% 5.28% 10.80%
Number of salaries quoted 27 12 52
10th Percentile £27,000 £21,545 £24,050
25th Percentile £28,000 £24,196 £25,500
Median annual salary (50th Percentile) £32,500 £28,500 £29,000
Median % change year-on-year +14.04% -1.72% -18.31%
75th Percentile £33,750 £47,625 £41,000
90th Percentile £68,100 £56,550 £61,250
East Midlands median annual salary £28,500 £27,500 £29,000
% change year-on-year +3.64% -5.17% -6.45%

All Process & Methodology Skills
Leicestershire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Leicestershire.

Permanent vacancies with a requirement for process or methodology skills 877 303 870
As % of all permanent jobs advertised in Leicestershire 75.34% 89.12% 83.49%
Number of salaries quoted 552 167 583
10th Percentile £30,000 £27,000 £26,250
25th Percentile £38,250 £33,500 £31,250
Median annual salary (50th Percentile) £50,000 £48,500 £45,000
Median % change year-on-year +3.09% +7.78% -9.90%
75th Percentile £65,000 £57,500 £59,500
90th Percentile £75,000 £70,000 £72,500
East Midlands median annual salary £47,500 £42,500 £45,000
% change year-on-year +11.76% -5.56% -14.29%

Customer Service
Job Vacancy Trend in Leicestershire

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Leicestershire.

Customer Service job vacancy trend in Leicestershire

Customer Service
Salary Trend in Leicestershire

Salary distribution trend for jobs in Leicestershire citing Customer Service.

Salary distribution trend for jobs in Leicestershire citing Customer Service

Customer Service
Salary Histogram in Leicestershire

Salary distribution for jobs citing Customer Service in Leicestershire over the 6 months to 8 June 2026.

Salary histogram for Customer Service in Leicestershire

Customer Service
Job Locations in Leicestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Leicestershire region over the 6 months to 8 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Leicester -22 12 £32,500 +20.37% 6
Loughborough -21 1 - - 3
Hinckley - 1 £29,000 -
Customer Service
East Midlands

Customer Service
Co-Occurring Skills & Capabilities in Leicestershire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (9.68%) Microsoft Exchange
Applications
1 5 (16.13%) Microsoft Office
2 2 (6.45%) Microsoft Excel
3 1 (3.23%) Spreadsheet
Business Applications
1 1 (3.23%) Dynamics CRM
1 1 (3.23%) Sage 200
Cloud Services
1 10 (32.26%) Microsoft 365
2 4 (12.90%) Google Workspace
3 3 (9.68%) Azure
4 1 (3.23%) Dynamics 365
Communications & Networking
1 3 (9.68%) DNS
1 3 (9.68%) Internet
1 3 (9.68%) VoIP
2 2 (6.45%) Firewall
3 1 (3.23%) Remote Desktop
3 1 (3.23%) TCP/IP
Development Applications
1 3 (9.68%) JIRA
General
1 7 (22.58%) Organisational Skills
1 7 (22.58%) Social Skills
2 6 (19.35%) Finance
3 4 (12.90%) Marketing
4 3 (9.68%) Manufacturing
4 3 (9.68%) Telecoms
5 2 (6.45%) Inclusion and Diversity
5 2 (6.45%) Retail
6 1 (3.23%) Analytical Skills
6 1 (3.23%) Presentation Skills
Job Titles
1 7 (22.58%) Account Manager
1 7 (22.58%) IT Engineer
1 7 (22.58%) IT Support
1 7 (22.58%) IT Support Engineer
1 7 (22.58%) Support Engineer
2 4 (12.90%) Consultant
2 4 (12.90%) Internal Account Manager
3 3 (9.68%) Analyst
3 3 (9.68%) Head of Support
3 3 (9.68%) Recruitment Consultant
3 3 (9.68%) Technical Support
4 2 (6.45%) Accountant
4 2 (6.45%) Assistant Accountant
4 2 (6.45%) Azure Engineer
4 2 (6.45%) Azure Infrastructure Engineer
4 2 (6.45%) Infrastructure Engineer
4 2 (6.45%) Junior
4 2 (6.45%) Systems Accountant
5 1 (3.23%) IT Consultant
5 1 (3.23%) Network Engineer
Miscellaneous
1 12 (38.71%) Driving Licence
2 3 (9.68%) Self-Motivation
3 1 (3.23%) Product Ownership
Operating Systems
1 11 (35.48%) Windows
2 6 (19.35%) Windows Server
3 3 (9.68%) Linux
3 3 (9.68%) Mac OS
4 1 (3.23%) Windows 10
Processes & Methodologies
1 12 (38.71%) CRM
2 10 (32.26%) B2B
3 9 (29.03%) Customer Experience
3 9 (29.03%) Problem-Solving
4 7 (22.58%) Commercial Awareness
4 7 (22.58%) Logistics
5 5 (16.13%) Continuous Improvement
6 4 (12.90%) Business Continuity
7 3 (9.68%) Cybersecurity
7 3 (9.68%) Decision-Making
7 3 (9.68%) ITIL
7 3 (9.68%) Mentoring
8 2 (6.45%) Change Control
8 2 (6.45%) Infrastructure Engineering
9 1 (3.23%) Analytical Thinking
9 1 (3.23%) Business Development
9 1 (3.23%) Digital Transformation Programme
9 1 (3.23%) ERP
9 1 (3.23%) Mathematics
9 1 (3.23%) SDLC
Quality Assurance & Compliance
1 1 (3.23%) GDPR
System Software
1 7 (22.58%) Active Directory
2 4 (12.90%) Hyper-V
3 2 (6.45%) vSphere
Vendors
1 16 (51.61%) Microsoft
2 4 (12.90%) Google
3 3 (9.68%) Apple
4 2 (6.45%) Veeam
4 2 (6.45%) VMware
5 1 (3.23%) Cisco