Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Leicestershire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
East Midlands > Leicestershire
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 71 32 71
Rank change year-on-year -39 +39 -9
Permanent jobs citing SLA 14 94 41
As % of all permanent IT jobs advertised in Leicestershire 1.52% 6.48% 3.04%
As % of the Quality Assurance & Compliance category 17.72% 42.73% 22.91%
Number of salaries quoted 14 75 25
Leicestershire median annual salary £29,000 £52,500 £25,000
Median salary % change year-on-year -44.76% +110.00% -34.21%
10th Percentile £22,750 £27,800 £14,000
90th Percentile £52,500 £66,900 £55,500
East Midlands median annual salary £32,500 £40,000 £30,000
% change year-on-year -18.75% +33.33% +3.45%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leicestershire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Leicestershire
Permanent vacancies with a requirement for quality assurance or compliance skills 79 220 179
As % of all permanent IT jobs advertised in Leicestershire 8.58% 15.16% 13.28%
Number of salaries quoted 70 184 135
Leicestershire median annual salary £37,500 £42,000 £40,000
Median salary % change year-on-year -10.71% +5.00% -
10th Percentile £26,250 £26,800 £21,500
90th Percentile £60,000 £63,375 £57,100
East Midlands median annual salary £45,000 £42,500 £37,500
% change year-on-year +5.88% +13.33% -6.25%

SLA
Job Vacancy Trend in Leicestershire

Job postings citing SLA as a percentage of all IT jobs advertised in Leicestershire.

Job vacancy trend for SLA in Leicestershire

SLA
Salary Trend in Leicestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Leicestershire.

Salary trend for SLA in Leicestershire

SLA
Salary Histogram in Leicestershire

The salary distribution of IT jobs citing SLA in Leicestershire over the 6 months to 20 November 2017.

Salary histogram for SLA in Leicestershire

SLA
Job Locations in Leicestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Leicestershire region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicester -25 6 £29,500 -46.36%
Loughborough +20 2 £22,500 +18.42% 1
Wigston - 1 £29,000 -
SLA
East Midlands

For the 6 months to 20 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leicestershire region with a requirement for SLA.

1 10 (71.43%) Windows
2 7 (50.00%) SQL Server
2 7 (50.00%) ITIL
2 7 (50.00%) VMware
3 6 (42.86%) LAN
3 6 (42.86%) WAN
3 6 (42.86%) Microsoft
4 5 (35.71%) SolarWinds
5 4 (28.57%) PCI DSS
5 4 (28.57%) vSphere
5 4 (28.57%) Service Desk Management
5 4 (28.57%) Windows Server
5 4 (28.57%) Customer-Centric Approach
5 4 (28.57%) Customer-Centricity
5 4 (28.57%) Active Directory
5 4 (28.57%) SQL
5 4 (28.57%) CRM
5 4 (28.57%) MS Exchange
5 4 (28.57%) Statistics
6 3 (21.43%) Clustering
6 3 (21.43%) Windows 10
6 3 (21.43%) Windows 7
7 2 (14.29%) SQL Server Integration Services
7 2 (14.29%) Problem Management
7 2 (14.29%) Performance Tuning
7 2 (14.29%) Root Cause Analysis
7 2 (14.29%) iPad
7 2 (14.29%) Skype for Business
7 2 (14.29%) Office 365
7 2 (14.29%) SQL Server Reporting Services

SLA
Co-occurring IT Skills in Leicestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (28.57%) MS Exchange
2 2 (14.29%) Skype for Business
3 1 (7.14%) SharePoint
Applications
1 1 (7.14%) Microsoft Office
Cloud Services
1 2 (14.29%) Office 365
2 1 (7.14%) Microsoft Azure
2 1 (7.14%) Yammer
Communications & Networking
1 6 (42.86%) LAN
1 6 (42.86%) WAN
2 2 (14.29%) Internet
2 2 (14.29%) TCP/IP
3 1 (7.14%) 3G
3 1 (7.14%) 4G
3 1 (7.14%) Cisco IOS
3 1 (7.14%) Skype
3 1 (7.14%) Wireless
Database & Business Intelligence
1 7 (50.00%) SQL Server
2 2 (14.29%) SQL Server Integration Services
2 2 (14.29%) SQL Server Reporting Services
3 1 (7.14%) RDBMS
3 1 (7.14%) Relational Database
General
1 1 (7.14%) Manufacturing
1 1 (7.14%) Retail
1 1 (7.14%) Telecoms
Job Titles
1 4 (28.57%) Service Desk Team Leader
1 4 (28.57%) Team Leader
2 2 (14.29%) 2nd Line Support
2 2 (14.29%) 2nd Line Support Technician
2 2 (14.29%) Analyst
2 2 (14.29%) DBA
2 2 (14.29%) IT Manager
2 2 (14.29%) IT Support
2 2 (14.29%) IT Support Technician
2 2 (14.29%) IT Technician
2 2 (14.29%) SQL DBA
2 2 (14.29%) Support Technician
3 1 (7.14%) 2nd Line Service Desk Analyst
3 1 (7.14%) IT Engineer
3 1 (7.14%) IT Infrastructure Manager
3 1 (7.14%) IT Technical Manager
3 1 (7.14%) Network Engineer
3 1 (7.14%) Service Analyst
3 1 (7.14%) Systems Engineer
3 1 (7.14%) Technical Infrastructure Manager
Miscellaneous
1 3 (21.43%) Clustering
2 2 (14.29%) iPad
2 2 (14.29%) Replication
3 1 (7.14%) Blackberry
3 1 (7.14%) Data Centre
3 1 (7.14%) Smartphone
Operating Systems
1 10 (71.43%) Windows
2 4 (28.57%) Windows Server
3 3 (21.43%) Windows 10
3 3 (21.43%) Windows 7
4 1 (7.14%) Android
4 1 (7.14%) Windows Server 2008
4 1 (7.14%) Windows Server 2012
Processes & Methodologies
1 7 (50.00%) ITIL
2 4 (28.57%) CRM
2 4 (28.57%) Customer-Centric Approach
2 4 (28.57%) Customer-Centricity
2 4 (28.57%) Service Desk Management
2 4 (28.57%) Statistics
3 2 (14.29%) Performance Tuning
3 2 (14.29%) Problem Management
3 2 (14.29%) Root Cause Analysis
3 2 (14.29%) Service Management
4 1 (7.14%) Change Management
4 1 (7.14%) Mentoring
4 1 (7.14%) Migration
4 1 (7.14%) Network Load Balancing
4 1 (7.14%) Process Improvement
4 1 (7.14%) Service Delivery
4 1 (7.14%) Six Sigma
Programming Languages
1 4 (28.57%) SQL
2 1 (7.14%) T-SQL
Qualifications
1 1 (7.14%) MCITP
1 1 (7.14%) MCSE
1 1 (7.14%) MCTS
1 1 (7.14%) Microsoft Certification
1 1 (7.14%) Six Sigma Black Belt
1 1 (7.14%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (28.57%) PCI DSS
System Software
1 4 (28.57%) Active Directory
1 4 (28.57%) vSphere
2 1 (7.14%) Hyper-V
2 1 (7.14%) VMware Infrastructure
Systems Management
1 1 (7.14%) Microsoft Clustering
1 1 (7.14%) SCCM
1 1 (7.14%) Systems Management Server (SMS)
Vendors
1 7 (50.00%) VMware
2 6 (42.86%) Microsoft
3 5 (35.71%) SolarWinds
4 2 (14.29%) Cisco
4 2 (14.29%) Citrix
5 1 (7.14%) Aruba
5 1 (7.14%) Dell
5 1 (7.14%) Google
5 1 (7.14%) HP
5 1 (7.14%) Meraki
5 1 (7.14%) NetApp