Period
to 11 December 2018

The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies in Liverpool during the 6 months to 11 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Merseyside > Liverpool
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 52 55 94
Rank change year-on-year +3 +39 -38
Permanent jobs requiring a 2nd Line Support 12 13 5
As % of all permanent IT jobs advertised in Liverpool 2.11% 1.76% 0.47%
As % of the Job Titles category 2.15% 1.86% 0.51%
Number of salaries quoted 11 11 5
Liverpool median annual salary £30,000 £27,500 £24,000
Median salary % change year-on-year +9.09% +14.58% +20.00%
10th Percentile £22,250 £22,500 £20,250
90th Percentile £40,000 £37,500 £28,750
Merseyside median annual salary £30,000 £27,500 £24,000
% change year-on-year +9.09% +14.58% +20.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Liverpool. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Liverpool
Permanent vacancies in Liverpool with a recognized job title 558 700 989
% of permanent IT jobs with a recognized job title 97.89% 94.59% 92.52%
Number of salaries quoted 437 547 678
Liverpool median annual salary £40,000 £41,000 £40,000
Median salary % change year-on-year -2.44% +2.50% -
10th Percentile £24,750 £27,261 £26,250
90th Percentile £60,000 £67,500 £57,500
Merseyside median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% -6.25%

2nd Line Support
Job Vacancy Trend in Liverpool

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Liverpool.

Job vacancy trend for 2nd Line Support in Liverpool

2nd Line Support
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Liverpool.

Salary trend for 2nd Line Support in Liverpool

2nd Line Support
Salary Histogram in Liverpool

The salary distribution of IT jobs citing 2nd Line Support in Liverpool over the 6 months to 11 December 2018.

Salary histogram for 2nd Line Support in Liverpool

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Liverpool

For the 6 months to 11 December 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Liverpool region featuring 2nd Line Support in the job title.

1 10 (83.33%) Windows
2 9 (75.00%) Active Directory
3 7 (58.33%) Microsoft
4 5 (41.67%) Citrix
4 5 (41.67%) ITIL
4 5 (41.67%) MS Exchange
5 4 (33.33%) Windows 10
5 4 (33.33%) Windows Server
5 4 (33.33%) Problem-Solving
5 4 (33.33%) Windows 7
5 4 (33.33%) Office 365
5 4 (33.33%) VMware
6 3 (25.00%) XenApp
6 3 (25.00%) WAN
6 3 (25.00%) SQL Server
6 3 (25.00%) SharePoint
6 3 (25.00%) Driving Licence
7 2 (16.67%) Skype for Business
7 2 (16.67%) Exchange Server 2010
7 2 (16.67%) Thin Client
7 2 (16.67%) Service Management
7 2 (16.67%) Microsoft Office
7 2 (16.67%) TCP/IP
7 2 (16.67%) LAN
7 2 (16.67%) Incident Management
7 2 (16.67%) VMware Infrastructure
7 2 (16.67%) Manufacturing
7 2 (16.67%) Problem Management
7 2 (16.67%) Fat Client
8 1 (8.33%) Polycom

2nd Line Support Skill Set
Co-occurring IT Skills in Liverpool by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (41.67%) MS Exchange
2 3 (25.00%) SharePoint
3 2 (16.67%) Exchange Server 2010
3 2 (16.67%) Skype for Business
4 1 (8.33%) Blackberry Enterprise Server
4 1 (8.33%) Exchange Server 2013
Applications
1 2 (16.67%) Microsoft Office
2 1 (8.33%) Microsoft Excel
2 1 (8.33%) Microsoft PowerPoint
Cloud Services
1 4 (33.33%) Office 365
Communications & Networking
1 3 (25.00%) WAN
2 2 (16.67%) LAN
2 2 (16.67%) TCP/IP
3 1 (8.33%) DNS
3 1 (8.33%) Firewall
3 1 (8.33%) FTP
3 1 (8.33%) Internet
3 1 (8.33%) Skype
3 1 (8.33%) SMS
3 1 (8.33%) Structured Cabling
3 1 (8.33%) VLAN
3 1 (8.33%) VoIP
3 1 (8.33%) VPN
Database & Business Intelligence
1 3 (25.00%) SQL Server
General
1 2 (16.67%) Manufacturing
2 1 (8.33%) Banking
2 1 (8.33%) Finance
Miscellaneous
1 3 (25.00%) Driving Licence
2 2 (16.67%) Fat Client
2 2 (16.67%) Thin Client
3 1 (8.33%) Analytical Skills
3 1 (8.33%) Blackberry
3 1 (8.33%) iPhone
3 1 (8.33%) Management Information System
3 1 (8.33%) Video Conferencing
Operating Systems
1 10 (83.33%) Windows
2 4 (33.33%) Windows 10
2 4 (33.33%) Windows 7
2 4 (33.33%) Windows Server
3 1 (8.33%) Linux
3 1 (8.33%) Unix
3 1 (8.33%) Windows 8
3 1 (8.33%) Windows Server 2008
3 1 (8.33%) Windows Server 2012
Processes & Methodologies
1 5 (41.67%) ITIL
2 4 (33.33%) Problem-Solving
3 2 (16.67%) Incident Management
3 2 (16.67%) Problem Management
3 2 (16.67%) Service Management
4 1 (8.33%) Analytical Thinking
4 1 (8.33%) API Integration
4 1 (8.33%) Coaching
4 1 (8.33%) Configuration Management
4 1 (8.33%) Creative Thinking
4 1 (8.33%) CRM
4 1 (8.33%) Information Security
4 1 (8.33%) Infrastructure Engineering
4 1 (8.33%) Mentoring
4 1 (8.33%) Process Management
4 1 (8.33%) Risk Assessment
4 1 (8.33%) Stakeholder and Relationship Management
4 1 (8.33%) Stakeholder Management
4 1 (8.33%) Statistics
4 1 (8.33%) Virtual Environments
Qualifications
1 1 (8.33%) Security Cleared
Quality Assurance & Compliance
1 1 (8.33%) Data Quality
System Software
1 9 (75.00%) Active Directory
2 3 (25.00%) XenApp
3 2 (16.67%) VMware Infrastructure
Systems Management
1 1 (8.33%) ThinApp
Vendors
1 7 (58.33%) Microsoft
2 5 (41.67%) Citrix
3 4 (33.33%) VMware
4 1 (8.33%) Avaya
4 1 (8.33%) HP
4 1 (8.33%) Mitel
4 1 (8.33%) Polycom
4 1 (8.33%) Red Box
4 1 (8.33%) Remedy