Period
to 19 April 2018

The median annual salary for a 2nd Line Support was £23,000 in advertised job vacancies in Liverpool during the 6 months to 19 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Merseyside > Liverpool
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 56 72 61
Rank change year-on-year +16 -11 +18
Permanent jobs requiring a 2nd Line Support 13 10 14
As % of all permanent IT jobs advertised in Liverpool 1.86% 1.18% 1.84%
As % of the Job Titles category 1.90% 1.27% 1.89%
Number of salaries quoted 13 6 11
Liverpool median annual salary £23,000 £27,750 £20,000
Median salary % change year-on-year -17.12% +38.75% -25.93%
10th Percentile £21,000 £23,375 £19,000
90th Percentile £29,950 £32,500 £32,500
Merseyside median annual salary £23,000 £27,500 £20,000
% change year-on-year -16.36% +37.50% -20.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Liverpool. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Liverpool
Permanent vacancies in Liverpool with a recognized job title 685 787 740
% of permanent IT jobs with a recognized job title 97.86% 93.03% 97.11%
Number of salaries quoted 579 613 592
Liverpool median annual salary £40,000 £38,500 £40,000
Median salary % change year-on-year +3.90% -3.75% -
10th Percentile £25,730 £25,550 £25,000
90th Percentile £63,750 £57,250 £53,750
Merseyside median annual salary £40,000 £40,000 £39,250
% change year-on-year - +1.91% +3.29%

2nd Line Support
Job Vacancy Trend in Liverpool

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Liverpool.

Job vacancy trend for 2nd Line Support in Liverpool

2nd Line Support
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Liverpool.

Salary trend for 2nd Line Support in Liverpool

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Liverpool

For the 6 months to 19 April 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Liverpool region featuring 2nd Line Support in the job title.

1 12 (92.31%) Windows
1 12 (92.31%) Active Directory
2 11 (84.62%) Windows Server
2 11 (84.62%) Problem-Solving
3 10 (76.92%) ITIL
4 9 (69.23%) MS Exchange
5 8 (61.54%) Driving Licence
5 8 (61.54%) Exchange Server 2010
6 7 (53.85%) Data Quality
6 7 (53.85%) Exchange Server 2013
6 7 (53.85%) Security Cleared
6 7 (53.85%) Management Information System
6 7 (53.85%) Skype for Business
6 7 (53.85%) SharePoint
6 7 (53.85%) Remedy
6 7 (53.85%) Configuration Management
6 7 (53.85%) Service Management
6 7 (53.85%) Risk Assessment
6 7 (53.85%) Incident Management
6 7 (53.85%) Statistics
6 7 (53.85%) Problem Management
7 5 (38.46%) Internet
8 3 (23.08%) Microsoft
8 3 (23.08%) DHCP
8 3 (23.08%) DNS
9 2 (15.38%) TCP/IP
9 2 (15.38%) SCCM
9 2 (15.38%) Wi-Fi
9 2 (15.38%) Manufacturing
9 2 (15.38%) Windows 7

2nd Line Support Skill Set
Co-occurring IT Skills in Liverpool by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (69.23%) MS Exchange
2 8 (61.54%) Exchange Server 2010
3 7 (53.85%) Exchange Server 2013
3 7 (53.85%) SharePoint
3 7 (53.85%) Skype for Business
Applications
1 1 (7.69%) Microsoft Office
Communications & Networking
1 5 (38.46%) Internet
2 3 (23.08%) DHCP
2 3 (23.08%) DNS
3 2 (15.38%) TCP/IP
3 2 (15.38%) Wi-Fi
4 1 (7.69%) Firewall
4 1 (7.69%) SAN
General
1 2 (15.38%) Manufacturing
Miscellaneous
1 8 (61.54%) Driving Licence
2 7 (53.85%) Management Information System
3 2 (15.38%) Analytical Skills
4 1 (7.69%) Data Centre
Operating Systems
1 12 (92.31%) Windows
2 11 (84.62%) Windows Server
3 2 (15.38%) Windows 10
3 2 (15.38%) Windows 7
3 2 (15.38%) Windows Server 2008
3 2 (15.38%) Windows Server 2012
4 1 (7.69%) Windows Server 2003
4 1 (7.69%) Windows XP
Processes & Methodologies
1 11 (84.62%) Problem-Solving
2 10 (76.92%) ITIL
3 7 (53.85%) Configuration Management
3 7 (53.85%) Incident Management
3 7 (53.85%) Problem Management
3 7 (53.85%) Risk Assessment
3 7 (53.85%) Service Management
3 7 (53.85%) Statistics
4 1 (7.69%) Mentoring
Programming Languages
1 2 (15.38%) PowerShell
Qualifications
1 7 (53.85%) Security Cleared
Quality Assurance & Compliance
1 7 (53.85%) Data Quality
2 1 (7.69%) SLA
System Software
1 12 (92.31%) Active Directory
2 1 (7.69%) Hyper-V
2 1 (7.69%) XenApp
Systems Management
1 2 (15.38%) SCCM
Vendors
1 7 (53.85%) Remedy
2 3 (23.08%) Microsoft
3 1 (7.69%) Cisco
3 1 (7.69%) Citrix
3 1 (7.69%) SAP