Period
to 23 November 2017

The median annual salary for a 2nd Line Support was £28,500 in advertised job vacancies in Liverpool during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Merseyside > Liverpool
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 58 87 60
Rank change year-on-year +29 -27 +14
Permanent jobs requiring a 2nd Line Support 11 8 11
As % of all permanent IT jobs advertised in Liverpool 1.44% 0.74% 1.63%
As % of the Job Titles category 1.53% 0.79% 1.68%
Number of salaries quoted 9 8 17
Liverpool median annual salary £28,500 £25,750 £20,000
Median salary % change year-on-year +10.68% +28.75% -25.93%
10th Percentile £22,500 £20,625 £19,000
90th Percentile £38,500 £28,750 £27,625
Merseyside median annual salary £28,500 £25,750 £20,000
% change year-on-year +10.68% +28.75% -25.93%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Liverpool. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Liverpool
Permanent vacancies in Liverpool with a recognized job title 718 1007 656
% of permanent IT jobs with a recognized job title 94.23% 93.41% 97.47%
Number of salaries quoted 548 698 516
Liverpool median annual salary £41,000 £40,000 £40,000
Median salary % change year-on-year +2.50% - +3.90%
10th Percentile £27,428 £26,250 £22,750
90th Percentile £67,500 £57,500 £62,500
Merseyside median annual salary £40,000 £37,500 £40,000
% change year-on-year +6.67% -6.25% +3.90%

2nd Line Support
Job Vacancy Trend in Liverpool

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Liverpool.

Job vacancy trend for 2nd Line Support in Liverpool

2nd Line Support
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Liverpool.

Salary trend for 2nd Line Support in Liverpool

2nd Line Support
Salary Histogram in Liverpool

The salary distribution of IT jobs citing 2nd Line Support in Liverpool over the 6 months to 23 November 2017.

Salary histogram for 2nd Line Support in Liverpool

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Liverpool

For the 6 months to 23 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Liverpool region featuring 2nd Line Support in the job title.

1 9 (81.82%) Windows
2 8 (72.73%) ITIL
3 7 (63.64%) Active Directory
3 7 (63.64%) Windows Server
4 5 (45.45%) MS Exchange
4 5 (45.45%) Microsoft
5 4 (36.36%) Exchange Server 2010
5 4 (36.36%) Windows Server 2012
6 3 (27.27%) Exchange Server 2013
6 3 (27.27%) Driving Licence
6 3 (27.27%) Windows 10
6 3 (27.27%) Incident Management
6 3 (27.27%) Statistics
6 3 (27.27%) Problem Management
6 3 (27.27%) Security Cleared
6 3 (27.27%) Windows 7
6 3 (27.27%) Windows Server 2008
6 3 (27.27%) Skype for Business
6 3 (27.27%) DNS
6 3 (27.27%) SharePoint
6 3 (27.27%) DHCP
6 3 (27.27%) Configuration Management
7 2 (18.18%) Service Management
7 2 (18.18%) Management Information System
7 2 (18.18%) Wi-Fi
7 2 (18.18%) Finance
7 2 (18.18%) Citrix
7 2 (18.18%) TCP/IP
7 2 (18.18%) Cisco
7 2 (18.18%) Microsoft Office

2nd Line Support Skill Set
Co-occurring IT Skills in Liverpool by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (45.45%) MS Exchange
2 4 (36.36%) Exchange Server 2010
3 3 (27.27%) Exchange Server 2013
3 3 (27.27%) SharePoint
3 3 (27.27%) Skype for Business
Applications
1 2 (18.18%) Microsoft Office
Cloud Services
1 1 (9.09%) Office 365
Communications & Networking
1 3 (27.27%) DHCP
1 3 (27.27%) DNS
2 2 (18.18%) Internet
2 2 (18.18%) TCP/IP
2 2 (18.18%) Wi-Fi
3 1 (9.09%) LAN
3 1 (9.09%) SAN
3 1 (9.09%) VoIP
3 1 (9.09%) WAN
General
1 2 (18.18%) Finance
1 2 (18.18%) Manufacturing
2 1 (9.09%) Legal
Miscellaneous
1 3 (27.27%) Driving Licence
2 2 (18.18%) Analytical Skills
2 2 (18.18%) Management Information System
3 1 (9.09%) Data Centre
3 1 (9.09%) iPhone
Operating Systems
1 9 (81.82%) Windows
2 7 (63.64%) Windows Server
3 4 (36.36%) Windows Server 2012
4 3 (27.27%) Windows 10
4 3 (27.27%) Windows 7
4 3 (27.27%) Windows Server 2008
5 1 (9.09%) Android
5 1 (9.09%) Linux
5 1 (9.09%) Windows XP
Processes & Methodologies
1 8 (72.73%) ITIL
2 3 (27.27%) Configuration Management
2 3 (27.27%) Incident Management
2 3 (27.27%) Problem Management
2 3 (27.27%) Statistics
3 2 (18.18%) Risk Assessment
3 2 (18.18%) Root Cause Analysis
3 2 (18.18%) Service Management
4 1 (9.09%) Agile Software Development
4 1 (9.09%) Data Protection
4 1 (9.09%) ERP
4 1 (9.09%) ITIL V3
4 1 (9.09%) Mentoring
Programming Languages
1 2 (18.18%) PowerShell
Qualifications
1 3 (27.27%) Security Cleared
2 1 (9.09%) A+ Certification
2 1 (9.09%) Microsoft Certification
2 1 (9.09%) Network+ Certification
Quality Assurance & Compliance
1 2 (18.18%) Data Quality
2 1 (9.09%) SLA
System Software
1 7 (63.64%) Active Directory
2 1 (9.09%) Hyper-V
2 1 (9.09%) XenApp
Systems Management
1 2 (18.18%) SCCM
2 1 (9.09%) Cisco CUCM
Vendors
1 5 (45.45%) Microsoft
2 2 (18.18%) Cisco
2 2 (18.18%) Citrix
2 2 (18.18%) Remedy
2 2 (18.18%) SAP
3 1 (9.09%) Avaya